SERVPRO of Upper Bucks Destroyed Our Historic Home--and Still Hasn't Fixed It, 4 Months Later We hired SERVPRO of Upper Bucks, N.W. Hunterdon County (Servpro Team McCabe) for what was supposed to be a small, two-day mold remediation job in the attic of the 1920s historic farmhouse we had just purchased in Riegelsville, PA. The mold was mild and limited to the insulation. We were assured the insulation would be safely removed and a clear encapsulant applied only to affected areas. We scheduled everything so the work would be completed before we moved in. Instead, SERVPRO of Upper Bucks' handling of this project displaced us from our new home and led to a cascade of delays, damages, and health concerns. What was supposed to take two days turned into over a month--leaving our attic, HVAC system, and parts of our interior permanently damaged. This was not an unfinished crawlspace. It was a walkable, historic attic with exposed beams, hardwood floors, and hundred year old woodwork. Rather than respecting the space, the Servpro Team McCabe sprayed white industrial product across every visible surface--including floors, stairs, and walls, even in areas with no mold. The application was thick, dripping, uneven, and permanently obscured the historic woodwork. Ed Hall, of Servpro Team McCabe, acknowledged the work wasn't done to scope and sent a team back to correct their mistake. For nearly a month, Team McCabe was in our attic attempting to scrape and sand the white product off of original beams and wood flooring. Their efforts failed and caused even more damage. Our home security footage captured Keith Conner, the crew lead, standing directly in front of a camera saying something to the effect of: "I ran out of the clear coating, so I just grabbed the white coating that was at the shop." Keith then cursed about our family, called one of us a "smart ass," and continued swearing audibly--all while inside our home. The environment became hostile and tense, and we were forced to endure it for the better part of a month while they attempted to fix their mistake. Additional damage includes: - Cracked attic stair treads, now unsafe to step on - Broken hardwood planks in our upstairs bedroom - A solvent stain on the ceiling below the attic from their removal attempt - Peeling paint from aggressive plastic sheeting removal - Dirt and construction debris tracked through our home due to lack of floor protection or shoe covers - Extraordinary utility bills during the month-long "correction" process - The cost of hiring professional cleaners after Servpro abandoned the job - Ongoing emotional stress and disruption to our family's daily life And then we discovered the HVAC damage. While working in the attic, the Servpro Team McCabe crushed part of our high-velocity air conditioning system -- a specialized, sensitive system common in historic homes. Multiple ducts were visibly smashed. One was "patched" with a plastic trash bag tied to the air handler. Yes, a literal plastic trash bag. As of July 2, that bag is still there, and we've been unable to safely run the system during a heat wave. Multiple HVAC professionals have told us: - The ductwork is beyond repair - The entire duct system must be replaced ($5k+) - Fiberglass ducts were damaged and may be blowing fiberglass particles into the house and onto our family. Despite all of this, Servpro Team McCabe has offered no resolution. Our last communication from them was April 28, 2025 with us asking what they are going to make this right. Since then, nothing--no plan, no apology, no reimbursement. In early July 2025, they reached out only to ask for their final payment. We have extensive documentation: home security footage, photos of damage, emails and texts with Servpro staff, independent HVAC evaluations and quotes. We are a young family who trusted SERVPRO to help make our home safer. Instead, they damaged it, compromised its air system, and left us with the burden of cleanup and repair. We're sharing this review to: - Warn other families, especially those with historic homes and young children - Urge SERVPRO Corporate to take action and make this right We never wanted to write this review. But our home--and our health--were put at risk by a company that claims to protect both. read more

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Had a pipe burst in my basement causing a lot of water damage! Servpro of upper bucks got it cleaned up and repaired faster than expected! The work was top notch! read more

They have a hard, messy job. And they complete the task in a decent amount of time. Unfortunately that's the best I can say. They're really dropping the ball on multiple levels. They do not call before showing up. Ever. They say they're going to come back and don't for days. Or maybe they do, but by not calling first, you're not home. They put no protection down for the floors as they lug dripping wet debris from a basement. Nothing. I had to run around and throw down doormats and old towels myself! They say they're going to remove large objects when they come back the next day, only the next day no one comes. And then a day later, only the on site manager shows up to collect the drying equipment. Again without calling first. At 7:45 am. They left a mess in the basement and water damaged items in place despite saying they'd remove everything. Also kept leaving the Back door WIDE open between trips despite it being a rather frigid November day. The managers here just don't think, don't communicate, and don't finish the job. And then they ask you to take a survey in front of them. Which felt like intimidation or something, especially when you're waiting for them to communicate with your insurance. I'll be complaining to our insurance about them, and if I ever need something like them again, I hope there's other options. I'm hopeful our new pipes will prevent that though! Update: Sean M below tries to put off this whole escapade on another SERVPRO franchise by assuming I live in Perkasie proper because of my original location for my Yelp profile. That's about the kind of thing I'd expect from them. Rather than actually addressing their faults, just make an assumption and shift blame. Great business ethic. /sarcasm/ read more

I called Servpro about a mold issue in my basement that has been causing me health issues. They came out the next day which was the soonest they had. The technician who was inspecting my basement, which was a $100 non refundable fee by the way was not professional and was giving me unsolicited health advice after I said that I couldn't be down in the basement because of the obvious mold growing everywhere. He was completely unhelpful in determining where the moisture was coming from. He had no idea on what the job costing was but told me they would get me an estimate by the end of the day. It is now 5 days later and I'm just getting an estimate now, at a ridiculous large price. Please do not use this company, especially if your a homeowner. read more

Our sump pump failed during the heavy storms on Christmas eve. The crew was on site on Christmas day to extract the water and dry out my basement. They were very courteous and respectful of my home and property. I would definitely recommend and use again. read more

It was the day after Christmas and they came out right away, no questions asked to dry out my flooded basement. They made sure that the basement was sufficiently dried before they took any of their equipment away. They were professional, kind, courteous, and personable. I would recommend them to anyone!! So so happy with their services!! Plus, when my insurance company denied my claim, Servpro worked with me to make the payment on what I owed them for their services!! Thank you thank you!!! read more

Very honest and trustworthy! I Recommend them highly! Very easy to work with! We had a fire in our condo and a lot of smoke damage in the building. Servpro cleaned all of our interior, and were very honest! read more

My basement flooded out from a malfunctioning sump pump after a lengthy weekend of rain. Not fun to walk downstairs to a pool in your basement and feel helpless with what to do. I'm so glad I called Mike and team from Servpro Upper Bucks. They were extremely understanding of our situation, worked quickly and diligently to extract the water from our basement all along keeping us update of their progress and estimated costs. They worked with our insurance company and handled all the red tape parts of this process that make things extremely uncomfortable and stressful. These guys were very professional from start to finish and I would highly recommend them to anyone that has a similar unfortunate situation like ours. read more

ServPro of Upper Bucks was the only company who came to our aid when our basement flooded w/ 2 feet of rainwater Christmas Eve!! We called other local companies w/ no help at all. The team, masked, was here w/ pumps at midnight .. they were all so supportive, understanding & professional while they helped w/ the cleaning out & treatment of our once finished basement. They took the time to explain the process to us as they worked w/ us over the Christmas week ... even though we were so overwhelmed w/ the messy situation we were so grateful for the service provided. Thank you again!! read more

Cannot begin to express how great Brian and his crew of SERVPRO of Upper Bucks are. Unbelievably fast response time in the midst of the recent storm chaos to our severe sump backup and the damage sustained from pumps unable to contend with the unprecedented amounts of rainfall in such a short time. We would have lost a great deal more we're it not for the efforts of this friendly, courteous and beyond professional outfit. Thanks again Brian, Tony and the rest of you guys for the best service anyone could hope for. You guys are the greatest!!! Steve Kehler and his mom, Gloria Wolfe. read more

I have to agree with Ginny's review. This franchise also did the clean up at my house after the storms. The crew was nice, the job was just ok, but the customer service from the office was terrible. Poor communication from their end. My initial estimate included removing the tile floor in the basement. When the crew arrived, they were not aware that they were to remove the floor. No drying equipment was left after the first cleaning, though I was told they would be back the next day, which did not happen. Apparently no one told the next set of guys that there was no equipment left because they came back to pick it up and do a final cleaning. I was then told I would only be charged half the original estimate due to no drying equipment being left. When I was charged the full amount I called the office and I was assured that the manager would take care of it. Four phone calls and almost two months later I finally received my refund. Overall a very bad experience, especially from management. Should I need this type of service again, Servpro will not be considered. read more