Last July I had to file a homeowners insurance claim with my old insurance company Encompass insurance for a pin hole leak in my hot water pipe . It destroyed my finished basement. I thought it was fine but last month I went downstairs and noticed a paint bubble in the paint under a section of drywall in my ceiling down there. After further inspection I noticed that they did not replace the section of encased wood they cut out because of needed mold removal. also they did not re wrap the air duct behind that drywall as required by PA building code. Before my Lawyer files a civil suit in court seeking damages I would like to give them one last chance to fix it at no cost to me . The damage is a result of improper repair by the company the address I have is Mark Steigerwald Claims Service Consultant PO Box 660187 Dallas, TX 75266-0187 518-480-2823 Toll Free 800-588-7400 extension 5184802823 mark.steigerwald@ngic.com I have lost access to use the space because of this improper repair as I am afraid mold will grow now and I am not in the best health condition and if mold does grow from as a direct result of the improper repair my health would drastically worsen. I am adding this bad review here also because Miller restoration is the company that acutally did the repair and they did it inproperly thus the new damage is a direct result of them not doing the work correctly. read more

The folks at Miller were extremely professional and easy to work with. Phil (the owner) and Steve F. were very helpful. Steve came out promptly and assessed the damage. Equipment was set up and monitored regularly to mitigate the damage from my hot water heater leak. I will gladly recommend them for your restoration needs. read more

We had a basement flood/sewage back up in our basement that required remediation. My insurance company contacted Miller Restoration and I received a call from Matt M. a couple of hours later. He came out the same day and began work. My basement was full of things he needed to move, dispose of, etc. Not one complaint and it was a large undertaking. Matt was friendly, thorough and helpful. He called in advance to check when it would be convenient to come for daily monitoring of the heating/fan units. He walked me through what needed to be done, showed me the completed work and explained the next steps. He was absolutely fantastic. If Matt is representative of the quality and work ethic of Miller Restoration, I highly recommend. read more

We had a water leak in our master bathroom that damaged our first floor ceiling and wall in our family room. Chris from Miller was our technician who removed the damaged parts of the ceiling and wall and also set up the dehumidifiers and fans that removed the remaining moisture. Chris was great to work with, very respectful of our house and explained everything to us. I recommend Miller Restoration to anyone who has a similar issue. read more

Although I had a water leak in the game room which led to the family room from a busted pipe.. Millers restoration was right on time! Employee Chris was amazing. He explained the process and also checked the walls, baseboards etc. for further damages. I recommend this company to anyone who has issues that require Millers Restoration to come out and do the work! Request Chris if possible. Thanks for your help and service! read more

My basement got flooded on 4/8/23. Matt came at 10pm and started the job. He was very attentive and made sure my basement was clean and dry. Even after 3 months I had to call them back for a potential problem. They responded quickly and had someone out the same day. I would definitely recommend. read more

Had a water leak in bathroom that went down to my finished basement. Chris responded quickly and explained everything. Friendly and helpful. read more

My insurance co. suggested these people to remediate water damage in a ceiling and deal with mold. Not a complicated problem. One room, one ceiling. We had to fire them after the first day when they did not cover the entirety of our bedroom and piled wet plaster and drywall on our hardwood floor. Huge, dusty mess to clean up. Had no clue as to what they were doing. Sent their "best tech" out the next day to look at the situation, and he seemed to be out of his depth, too. We just got an estimate from another company with a plan and lots of detail about how they were going to fix our problem. DO NOT USE this company. read more

They were sent by my homeowner's insurance company to paint and they caused $8,000 more damage to my property. They painted my windows shut, painted the pull cords, all paint was streaky, and used incorrect paint and paint drips all over the place. My insurance company was responsible for the additional damages. What a nightmare! read more

Our basement flooded and Stu Reiben from Miller Restoration came out quickly and took control. Everyone who worked on our home was professional and went out of their way to find solutions to our problems. Doramy worked hard under Stu and everything turned out very well. Everything that could be saved was moved back into the area after it was repaired. I would definitely recommend them! read more

I need some work done in my bathroom & kitchen due to a leak. Miller Restoration did an excellent job. Everything was restored to its pre-existing look. Everyone was helpful with any questions I had & they stayed within my insurance company's budget. I would surely recommend them to my family & friends. read more

Awful!!!! Don't waste your time or money!!!! Overpriced! Rude office staff! They don't even do a good job!

I called Miller Restoration after seeing that they were featured in the Montgomery County Best Picks Report for 2018. With other companies, when I mention I found them in Best Picks, they're thrilled and happy to help. However, the lady I spoke with on the phone at Miller Restoration told me that the owner will not do business with someone who found the company in the Best Picks Report. The reason she gave is that Best Picks did not ask for their permission to be featured in this years' booklet. I'm very confused by that statement because business is business. I do not work for Best Picks: I am a home owner with a possible mold problem and they turned me away because of where I found them. That is a rude and ridiculous way to manage a company and I'm appalled by the way I was treated on the phone. read more

Our insurance company suggested Miller and they saved the day for us. We had a basement flood and they showed up immediately, very prepared, willing to work and go the extra mile. They were careful with what we could salvage. Plastic tarps were used to control dust. They had every kind of equipment they might have needed. -- They were professional, articulate and thorough. After the initial problem was contained, we worked with their managers on a restoration bid and ultimately on restoration. They were helpful with working with the insurance company as well. Top to bottom everyone was organized, professional, informed, capable and thorough. We had a truly terrific experience. read more

They first of all gouged my insurance company for thousands of dollars after their "guys" came and kept hassling us about how much our sump pump failure cap was all throughout the night they arrived. Gee, what do you know--after telling them it was 10k--they bill our insurance for just under 5 grand. What they did for 5 grand I will NEVER understand. They charged 250 dollars to remove carpet and old items, and thousands in rental fees for fans/dehumidifiers. Their "guy" wanted to tear everything up in the room--including every bit of drywall, tack strip for carpet, etc. presumably to make even more money--even though none of that was necessary. The real reason I write this is because their guys "took pictures" of the basement on the first night only, but then proceeded to royally screw up our basement by moving everything in our laundry room around (unplugging washer/dryer, moving them forward, not putting them back) the worst part is that they removed the drainage hose from our washer, which my wife didn't realize since really--why should she assume a place charging as much as these jokers that they would not do their job and replace/put things back in place? Long story short, this caused another huge issue in our basement where we have had to now dry the entire thing ourselves because of their laziness, as well as calling an electrician out from blowing a circuit in trying to dry items out because of their mistakes and the insuing wetness of our basement. Best part? Our insurance person called this business, and their response was "we took pictures" we are not liable for damages--right, because you took pictures and still came out for 4 more days, but then left things out of place--and that isn't your fault nor your responsibility to put things back in the order they were originally in. What a joke, I would never recommend these gougers to anyone--and the only reason we even heard of them is because our insurance gave us their number. read more

Miller Restoration came out during an emergency. They were the fastest to respond, they were clean and curious and respectful to my home. I highly recommend Matt M. He was the best read more

We had water/antifreeze damage from a broken Sprinkler pipe in the attic which caused extensive damage from the attic to the basement through three bedrooms, hallway, kitchen, and dinning room. We obtained repair estimates from several companies and Miller Restoration (Stu Rieben) provided, by far, the most comprehensive and detailed assessment of the damage and estimated cost of the repairs. Stu coordinated several contractors for dry wall/painting, hardwood floor refinishing, and electrical to completion on time and on budget. Our insurance company paid the full amount of the repairs and we are delighted with the finished result. Our house looks better than it did before the damage. We would highly recommend Stu and Miller Restoration for any house repairs, especially for repairs covered by insurance claims which need to be carefully itemized. read more

Nice, professional and honest company. Cleaned up after our basement flooded. Went through all of our boxes and discarded what could not be salvaged. Helped us through a not fun time! read more

Used Miller Restoration for water damage on a bedroom ceiling from a leaking roof. The entire staff from the production manager Stu Rieben to the actual work crew proved to be very professional. Very helpful, very courteous, and very efficient. They replaced the ceiling and molding and did a very good job. It was a 3-4 day job and they cleaned up each day and at the end of the job. Would not hesitate to recommend their services. Disasters in our home are not fun, but dealing with this company made things much easier. read more

Great service! Very professional and timely. They kept us informed every step of the way! I would not hesitate to recommend Miller Restoration! read more

Miller Restoration was contacted by my insurance company after a fire. They stored my furniture until I moved to a new house. They did a horrible job moving my furniture and caused damage to the walls and hardwood floors of my landlords house. They also gouged and scratched my furniture, even breaking a door off. When I began opening the boxes of dishes I discovered there was still smoke on all the dishes. They also did not return a key to a file cabinet so I had to break it open to get the documents out of it. After over a month, they still have not compensated my landlord or myself have not been compensated for the damages they have caused. read more

I used Miller's two different times about 1 year apart for pipe breaks in the lower level of my house. They came out right away the guys were friendly and efficient. My son has asthma and i was worried about there being mold that would affect him. The guys made sure they got all the water soaked flooring up set up the fans and came back day after day until it was dried completely. They removed the drywall that had mold and cleaned everything up to my complete satisfaction. The office staff was helpful they dealt with my insurance company and gave me an itemized bill that showed what the charges were for. Great company that knows what they are doing! read more