I've used this facility twice and the customer service is top notch. Great people to work with.read more

Please just take my advice as a customer, and avoid this storage facility at all costs. I have been…read morea customer for only 5 months, going on 6 months, and I just received a letter indicating that my rent is going up 45% next month!!! This is their business model......get you in, then increase the rent an absorbent amount! This facility and company is completely unethical, and that is putting it so politely. It frankly is theft.

I have used EZ Storage in Warrington PA for several years. Highly recommended for anyone needing…read moresome storage space. They have various size storage units at reasonable rates. The staff is always helpful and very friendly. The entire building is always kept very clean. I would definitely use EZ Storage again.

I needed a storage unit for a few months for some garage kept items, like a snowblower, a pair of…read moretires, a few empty coolers etc. I got a mailer at home with all the wonderful features included: a reasonable monthly fee, no long term contract, video surveillance, free move-in truck, month to month. The place is spotless and new. Front desk personal were helpful, gave me the tour and quoted me a monthly price. As I'm about to sign, they tell me that my first payment is due now and its about 3 times the monthly price. SCREECH to a halt. Pro-rated rest of this month, second month, service fee. What about the free-month? That's the third month. What? Where does it say that? Nowhere exactly, but that's included deep in the "some restrictions may apply" language around page 17 on the the little credit card pad. I say, "Never Mind". They say, "What?" Yup, cancel it. Call it off. They offer to give me second month free. I repeat, they offer it. I agree, so now we're down to pro-rated one month and next month free, plus service fee. I put my stuff on a cart, take it up the elevator, load. Low and behold, I get an e-mail survey and respond that I think their "one month free" deal is deceptive. I get a personal call from a director level person who advises me that I'm not welcome. After my "free month", come get your stuff. I call to come get my stuff and they inform me that access by drive-in is limited to certain hours on Saturday and that elevator is not useable. (This is a brand new facility) They don't actually say this, they say something like, "Foot Traffic Only", which I asked them to clarify. So, I said, I have to bring my snowblower down three flights of stairs? They got mad when I said I'd put it on one of their carts and push it down the three flights unattended. It will be much easier to roll the tires down. I hung up on them. Going to get my stuff a week early. I can safely say that their biggest selling point is "We won't raise your prices every 3 months like Public Storage". PS: I wonder how many patrons fell down on their super slick drive-in coating. Maybe that's what they're repairing. I don't know.

I was looking for a facility to utilize for clutter cleanup in my garage and basement. I also…read morenoticed a part-time position that was intriguing. A review of the facility online reflected a very clean, organized, Customer friendly, and reasonably priced facility. It also appears to be a place that I could use to clearout clutter as well as work part-time if my schedule permitted shout out to Dan and the manager who contacted me perhaps the future may present an opportunity to visit and become a customer/worker.In any case, Mr Storage is a place of integrity and service with customers & clutter cleanup on their mind. Give them a chance to prove it. I guarantee they make the grade!

Professional staff, clean facility, easy access, temp control excellent. Very secure. You won't…read morefind a better facility.

I have rented from many storage facilities and, for the most part, they are nothing special...a…read morebox, a lock...maybe clean, maybe not. What set this apart from most is both the cleanliness/appearance of the facility and the friendly, helpful staff. Couldn't be happier.

What a pleasant experience working with Adriana (I hope that's her name). She is not only…read morepersonable but also efficient, thoughtful, and offers effective suggestions to make the moving/storage experience easier. In addition, she manages to maintain the cleanlness of the facility. While still giving the customer great service. This was my 3rd unit I rented, and I would recommend it unreservedly. 5 STARS

We needed a rental unit last minute and Robin was so helpful explaining our options clearly and…read moregetting us set up with a unit that met our needs!

Raised rates to extortion levels; Drive in gate is frequently broken. DO NOT USE EZ STORAGE…read more They are greedy money grabbers - not worth the cost for basic storage.

Arielle & Kari were the best , professional,warm friendly & helpful with us,glad we gave this place…read morebusiness!

Facility is fine, but bear in mind that if you should opt for month-to-month rental, count on your…read morerate going up dramatically in the first year (with the initial increase coming after about half a year or so. They always have units available for a reason. I'm very surprised that my friend who rents here (who also just canceled after yet another high increase) hasn't written a review. I shall have to encourage her to do so. Oh - they keep a bare minimum number of carts available (like 4), which seems absurd in the grand scheme of things. I think the owner is quite possibly pretty greedy.

This is the worst storage place ever! They use deceptive and unfair business practices. Poor…read morecustomer service and they keep increasing rates by over 55% per increase thinking their tenants are stuck and will keep paying. The management is poor, especially Stephanie. They claimed my credit card was expired...it was not. Then they charged me $20 late fees on each unit and claimed they could not reverse the late fees. Now they are claiming that there will be another $200 late fee on top of that one. They are crooks and I reported them to BBB already. Do not ever use them!!

It's funny how you write a 1-star review, you get a quick response stating they're sorry for your…read moredissatisfaction and please reach out so we can discuss this matter. You immediately reach out, get an 'out of office' email back, and nobody calls or emails back to follow up. Customer service at its worst. This is what you can expect from TNC.

maintenance is poor at best ! way back when they had a heavy snow fall , whoever plowed the lots…read morehit the security gate and bent it. ever since then the gate has been removed and NOTHING is being done about. The security promised is nonexistent and then they have the nerve to charge any late fees in top of full rent for no security.

EZ Storage...First let me tell you that this place is very expensive. U-Haul has climate control…read moreand for same size room they charge 148 as opposed to EZ that charges 248!!! And if u have been there for a year but fall behind DONT EXPECT THEM TO TAKE A PARTIAL PAYMENT. NOPE they want it all. And if u have 2 of the same size don't expect a discount either. They SOLD ALL MY STUFF AND WOULD NOT LET MR GET MY Elvis guitar or summer clothes. Nope these people don't give a rats ass if you have family memories that is one of a kind. Nope they just want money MoNeY...& more MONEY. I SUGGEST U-HAUL. NICER, take partial payment and are actually human !!!

I had an emergency need for space and Natasha came through. I'd never stored anything anywhere…read moreever, so I had some serious sticker shock, but the service was great. Good explanation, use of truck and very clean facilities.