Once a month the driver does not pickup our trash and notes that the garbage can was not out. This does not make sense since we leave the garbage can out every Wednesday. Also, most importantly my next door neighbor which we share the same drive was has the same issue. What is the chance that both of us would forget to leave out our garbage can. When I call they say the supervisor will reach out but they never do. Instead they come out next day and pick up the garbage. Problem never gets resolved and happens again and again. read more

After a few weeks of actually picking up our recycling as scheduled, they failed again this morning, Their website shows on our account that they picked it up at 7:03am, but no, it's still full. This is getting ridiculous, their poor service continues yet they have a monopoly in our area. read more

Waste Management - After actually picking up our recycling on time the last few times, Waste Management failed again today. - Utilities Near Me - Seattle, Washington

I called on Monday to replace the trash bin to a bigger size. They picked up the old bin on Wednesday but did not drop the new bin. I have no bin to use, then I called again this morning. They said they only can deliver the new bin on the next service day which is next Wednesday. That is ridiculous. They just let me to put the trash bag on the street for them to pick up on next Wed, they said that if animals tear open the garbage bags and trash is scattered everywhere, they are not responsible for cleaning it up. That's simply outrageous. WM is really bad on service. read more

Waste Management failed to pick up my trash and then tried to charge me an additional $8 to collect it the following week. My trash can was temporarily blocked due to circumstances completely out of my control -- an elderly neighbor was having repairs done on their home. Despite this, Waste Management refused to issue a credit and claimed the driver "paused" at my house and attempted pickup. This is simply not true. I have Ring camera footage showing the truck did not pause -- it drove straight past my home. So not only was my trash not collected, but I was told I would have to pay extra for a problem caused by a brief, unavoidable obstruction and compounded by inaccurate reporting. Poor customer service, no accountability, and zero willingness to work with customers who are paying for a service they did not receive. Very disappointing experience. read more

I just wanted to share my experience--this has been one of the most frustrating companies to deal with. They often miss garbage pickups without notice and have virtually no communication. When you try to call, you're left on hold for 30 minutes or more. I truly hope the authorities take notice and address the poor service standards of this waste management company. read more

This is the most incompetent company I have ever done business with. I'm truly amazed at how they find ways to waste my time and money. I'm constantly chasing them down. They mess things up in the office, they mess things up in the field. It's literally endless. Not to mention they've extorted King County into forcing residents to "use" their service read more

I have never in my life experienced such awful customer service. The agents are rude, in helpful, and demeaning when contacted for support. If WM didn't have a monopoly on the waste collection industry in my area, I would NEVER use them. Unfortunately, they are the only option available. read more

This company is HORRIABLE I had a three year contract it auto renewed in Sept of 2025 with out any notice from them. I called and certified mailed a letter saying that I was not okay with the price increase. Since my bill was on auto pay I paid the disagreed price on the bill before I guess the certified letter got to them. Now they are saying since I paid that I was agreeing to new price. I then told them I want to cancel my contract and pay the damages they say for the past six months, but they are including the price I was not okay with. I have told them five or six times to cancel my contract as now they are calling since I stopped payment and stopped using the dumpster!! I have spoke to Mateo and Gabe they both have prolonged this for over FOUR months. Still waiting for them to cancel my contract and pick up the dumpster. read more

Poor service and customer service. The garbage dumpster at the property I manage in Snoqualmie WA had floated away in the flooding. It ended up across the street in the neighbors back yard against a fence and we could not retrieve it. After 4 phone calls I finally was able to get a date scheduled for them to come get it. The first 3 calls resulted in nothing! They didn't even have record of my previous complaints. Along with that, they want to charge over $300.00 to come and get it. How horrible to take advantage of people in a time of crisis!! It was caused by a natural disaster!! Plus, with the garbage piling up since the waters receded, the dumpster will fill up quickly with the excess garbage and they want to charge for coming back several times before it is all hauled away. I am not talking flood clean up garbage either. This is just tenant garbage accumulating over the span of 3 weeks. What a horrible company!! And what sucks is that we have to use them. Shame on you Waste Management for not showing any grace to people after many have lost so much in the flood!! read more

This company is holding the contract to pickup curbside at the place I live. However I have not had service since mid February, I can understand that there might be a weather event, a truck issue or any other issue can happen. I can understand how this can happen two weeks in a row. I am writing this review to express my frustration with this company as I have not have any service and will not have any service until mid March now (if they actually show up next week). The only thing I can do is load some trash in my car and bring it to them. Surprise!! I have to pay to haul my own trash that they where supposed to pickup to their location and pay to dispose of it. If there was any alternative or anyone has any suggestions let me know please. Secondary consideration, since Waste Management holds the contract for so many people and my entire neighborhood has not had service for so long I fear that illegal dumping of trash and burning might increase to the frustration of everyone read more

Lately having driver lacy don't want secure his load, he want us to have him everything ready disconnect hoses, secure the lifter, open the gate for him even don't have lock, he just hook the cable to load the container, a week go he damage the enclosure realy bad seem he don't know how drive the truck, last time he not pickup the container been 2 weeks, 1 star i think is alot. hard to hold them, sometimes they rude when they aswer the calls. thank you for nothing WM read more

On February 5th, 2025, the county had some snow. Our road and most of Port Orchard had bare streets, but they cancelled our trash pick up and wouldn't re-schedule. They said to put excess trash in bags and leave it outside with the raccoons, coyotes and deer, they'll pick it up next time... When I asked for a credit since we lost 25% of our service this month, they refused. If they weren't the only game in town, they'd be out of business with this shoddy customer service. read more

UPDATE: Happy to say I cancelled the service today. Took an HOUR of being on hold and talking to different people, but it's done. ________________ Original review: Not a business anyone would choose to use, but they have a monopoly in my area. Their pickup is solid enough. They get the bin out to you in time when you're new, and they usually finish pickup by dark on the day they're supposed to pick up. Their trucks are noisy and slow, but they usually get everything. Yesterday they failed to pick up any trash or recycling from our curb. They left a note saying they couldn't do it since it was in bags. This is insane. They have picked up bags from our curbside dozens of times over the last 20+ years (we've lived at 2 addresses in the area). They charge extra for any item (box, bag, whatever) that's not in the bin. Not yesterday. I got on their website and spent half an hour chasing my own tail around page after page trying to figure out where to report a missed pickup, request an extra pickup, log a request in their after-hours 800 number, email them, or...anything. Just to indicate that I'm happy to pay extra to solve this problem since I had more than one bag this week. No luck. One screen did say they recognized my issue and had sent me an email confirming it. They did not. No email showed up. So this morning I dialed in at 7:00, which is when they open their phone lines. I reported the issue, requested an extra pickup, and said I would be happy to pay extra to resolve the matter. Over the course of 10 minutes of arguing with me, their call center agent said: They couldn't pick up more than one bin at a time (they do this every week for more than one of just the houses I can see from my driveway) They couldn't pick up heavy stuff (over 40 pounds), even though she hadn't been there to see what it was or how much it weighed They couldn't pick up extra stuff just because I "chose to" leave it out. I had to call it in. Again, they do this EVERY WEEK just on my block. They couldn't be sure if they would be able to come back out to pick up my stuff. She raised her voice, talked over me again and again, cut me off, criticized me for being a disobedient customer, and generally blamed me for giving them extra money by requesting an extra pickup. I know her job sucks, and customers are not nice to her. I was nice to her and super calm. I have a legit issue and just need some extra service I'll willingly pay for. In 20+ years I've never had so much as a late payment with them. Many weeks I don't even leave anything at the curb. And they're still martyring themselves over just...having to do their jobs. This is a business 100% at war with its own customers. Currently I am trying to figure out how I can do this through a junk-hauling service and skip using WM. read more

Rates constantly going up and rates are excessive. They're right up there with PUD & Lake Stevens Sewer District as my favorites.

Absolutely Horrible Customer Service - Still Waiting for Help! If I could give zero stars, I would. Waste Management has been an absolute nightmare to deal with. They took my dumpster the day before Christmas Eve, and here I am months later, still on hold as I write this review, trying to get help with no resolution in sight. Their customer service is beyond unacceptable--I've been forced to sit on hold for hours, only to be transferred, disconnected, or have my call dropped, making me start the entire process over again. It feels like they do everything they can not to help their customers. To make things worse, they are quick to talk about payments, yet I still haven't received a clear breakdown of my bill. How am I supposed to pay for a service that hasn't even been properly explained? I have been brought to tears trying to deal with this mess. No one should have to fight this hard just to get basic garbage service. Waste Management needs serious changes--better customer service, real accountability, and actual transparency when it comes to billing. I wouldn't recommend them to anyone unless you enjoy wasting your time and patience. read more

On the billing statement it gave a phone number to call. I thought it would be easy and automated, it wasn't. I was on hold for 20 minutes before I got an agent. It also gave an option to press 1 for a call back so I didn't have to wait on hold, and that did not work. Then when I got an agent she cut me off several times and talked over me. When I said I wanted to change something on the account she continued to talk over me saying only the account holder can do that. The account was in my husband's name and he passed away last month. She never said sorry. Also $84 a month is apparently the lowest garbage plan and I think that is insane. read more

Can our city please go back to Republic??? Our 2 cans are always out the AFTERNOON before pick up day. Driver left them claiming they were not there. Get some glasses! And to the driver that was stuck with picking them up today, thanks for leaving the cans in the center of the driveway so no one could drive in. Retaliation is unnecessary. read more

Left trash on the side of the road, rude customer service representative- and their callback function is a lie. Overpriced and they refuse to take extra recycling unless it's meticulously prepared. read more

While the monthly fees steadily increase (without proper notification to customers), the service steadily declines (pick-ups missed, messes left, etc). When attempts are made to contact the company, the online chat has customer service reps ending communication abruptly or ghosting customers when questions are posed that are not easily addressed. Phone calls can leave customers waiting on hold for long periods of time, only to be met with condescending/rude customer service reps who offer no solutions to customer concerns. Unfortunately, this company has no competition in our area, which is why they can continue to get away with this brand of blatant disregard for customer satisfaction. We should all be contacting our local government representatives to communicate discontent, as Waste Management needs accountability before this situation goes from bad to worse. read more

Our can went missing at the end if December. I called to get a can replace. WM said can would be delivered on 1/5. I called again on 1/9, still no can. Called again on 1/16 to tell them they delivered a recycle can instead of a garbage can. I asked to switch my pick up date, but there is no record of that whatsoever. When asked that I should not be charged for garbage service for the last 3 weeks, agent kept telling me that I could have put the garbage out. I said I didn't have a can for 3 weeks!!! In one ear out the other. Like I was talking to a wall!!! Wish there is more options for services rather than being stuck with a lousy company. read more

I have experienced consistent pick up issues since I began service with Waste Management. When I review the reasons online for why my can(s) was/were not emptied, it states that my can was not out. I live in a cul-de-sac and have learned from my neighbors that I am supposed to put my cans out in one specific area but several WM representatives were unable to give me a definitive answer and "just put the cans where you normally do when they're picked up." This response isn't solving my issues and even when I put them out in what I believe is the exact same spot each time, if it not to the drivers preference, they mark it as not put out. I have had to have dispute several claims now and when I chat online with a representative, I'm unsatisfied with the communication I receive and I feel like my issues are not being properly resolved and that I'm not being heard. I am unable to view my pick up history so I cannot accurately say that I'm being charged on services that I did not receive due to this situation, but I'm in the process of requesting/obtaining such history records so that I can hopefully dispute those instances. I am so disappointed and if there was another waste service company, such as Republic Services whom I was thoroughly impressed with and spoiled by their impeccable support, I would take my business elsewhere but unfortunately I'm forced to use WM because there is nothing else available to switch to. read more

Recycling bin broken, promised new bin for yesterday when phoned about disrepair last week. It's stuck on the street and was told to wait until after Christma, the day when most recycling is created! Meanwhile still expected to carry all recycling now down our steps, schlep to the street and back again, not to mention Christmas day! They don't provide the service they say they will do and...we're paying for the use of a BROKEN recycling bin! read more

Customer service is below poor. Being left on hold for hours, being told a call back will come only never to have it occur, excessive charges, almost $200.00 for recycle service per month, 90 days to have a bin removed for which one is required to pay for are just a few examples of the extremely poor service provided. Not enough negative can be stated. read more

How hard is it to back your garbage truck up in a straight line?! Idiot refused to back up 5-7 feet to allow me to park. It would require me to back into incoming traffic. It's private property genius; traffic direction is fluid on private property no matter the direction of the lines. Explains how the idiots spilled paint on my rig! read more

Absolutely the worst waste service I have dealt with as a property manager. The company is poorly managed and they are very messy. On one occasion they put the bin in the driveway behind my new 4runner which I hit when backing out as I couldn't see it. Put a nice dent in a week-old SUV. I own another property in Somerset and deal with Republic, they are far superior. Unfortunately, there is no free market for trash, it's like a cartel. read more

My garbage bin got completely trashed and vandalized by someone and waste management refuses to replace my bin even though I offered to pay and I even offered to buy my own bin but they tell me no I'm not allowed to get a different bin and not allowed to get a replacement!! What the hell kind of service is this! Extreme jerks on the phone and no service whatsoever to help resolve! read more

We have used waste management for 20 years. over the years the service has gone downhill. They pick up our stuff majority of the time, but I randomly get charged for "extra bag" which is absolutely ridiculous since I don't ever leave an extra bag and in fact make sure my trash cart lid is closed flat so I don't get charged extra. When I call to correct this I wait on hold and go through many hoops to get to a live person. They sent a letter this month stating they are increasing prices. This prompted me to look at my current size carts and decide to reduce sizes. I called 2 days in a row, waited on hold over and hour before giving up, waited in chat 20 minutes before calling it quits and tried their "call back" option which stated they would call back in 10 minutes and 2 hours later I still hadn't gotten a call. I finally reached a live person in chat today and she said it would take nearly 20 minutes to locate and review my account. Worst service I have ever experienced. read more

I'm a new customer trying to set up service. Instead of waiting to speak to someone, you get the option to press 1 and within 20-30 minutes get a call back. I get a call back in about 30 minutes but am then put on the endless cycle of waiting for an operator who never answers. Over an hour! I have also tried just waiting on the call for over an hour to speak to someone, but it never happens. It's too bad there are no other choices for service as WM sucks big time!!! They would not be in business if there were competition out there. I would not give them any stars based on my experience. read more

So my garbage didn't get picked up again today and I called them and they said because there was a little over an inch showing of the white kitchen gar bag , I could literally shut the lid with one finger I'm not allowed to put a rock on the garbage can or tie the lid in anyway. I just feel that this is really petty I mean I could see if I had a whole garbage bag or a quarter The bag sticking out, but no . But then to top it off, I asked for a credit, and the manager told me no, but he is not issuing a credit that I have to pay for service, but I did not get and I was like I don't really feel that that's very fair and he says ma'am and you're not getting a credit. I'm just stuck because there's nothing you can do with the only garbage service around and they know it. They can treat people, however they want and they can get away with it and charge peoples whatever they want read more

See all

They are way over priced. If you call and get a quote for new service it is always lower than you are currently paying. This review is for recycle. The trash service is consistent and the price is the same for everyone. Recycle though, they charge you whatever they feel like. They don't care about their reputation in the community. Dylan deWilde did nothing to help me sold my issue. I agreed to recycle service with them for $200 a month. The bill came and it was over $330. I called and they said it was a sorting fee and they will always charge it. They were unwilling to work with me. Garbage service from a garbage company with garbage employees. read more

Another missed pickup, this time with zero notification. Called customer service and was told they'd 'pick up twice the amount' next week. I don't know how that's possible since the container is so small. I asked to speak to a supervisor and was told they'd have someone call me back. I'm willing to bet there won't be any discount on the missed service either. How is this monopoly legal? Time to file a complaint with the Washington Utilities and Transportation Commission. read more

Horrible all the way around. Lazy drivers that lie about doing their job. Even worse is the customer support staff that doesn't support customers, rude and treat customers horrible. Didn't pick up my recycling and said the would charge me 89.00 to come pick it up, even though it was on them. Rude, not caring and just horrible all the way around. read more

Horrible all the way around. Lazy drivers that lie about doing their job. Even worse is the customer support staff that doesn't support customers, they just defend the laziness and lying of the rest of the company with no accountability. We need better. We deserve better. Be better. (Can't get much worse) read more

Service is awful. Customer service out right lies to you. Had to call 3 times to get garbage container returned after they picked it up and wait over 2 weeks. Told 3 different times, yet they still charge for pick ups that aren't happening. Wish I could use different service. read more

I wish I could give zero stars. This is the only company I've ever heard of that flat out doesn't do what they are paid to do. They don't pick up when they're supposed too. A month has gone by since my neighborhood had recycling picked up(which by the way, is just another money grab on their part). No emails, no texts, no heads up of when or if we will have service. Yet, they are still charging the full price. WM is a joke in California ad well. If I didn't have mandatory pick up, I wouldn't be wasting my time with them. I don't blame the drivers at all. This is a POOR Managment issue read more

Do you enjoy paying for services that you don't receive? Do you like not knowing when or if your garbage will be picked up? Does it just make your heart sing when customer service does absolutely nothing to solve your problem (through no fault of your own)? Then waste management is the utility company for you! read more

Waste Management makes no effort to correct their mistakes. I had an incident where my trash can was only half emptied, and waste management refused to come out and complete the job until the next scheduled pickup. Any other business when inadvertently doing a partial job would be out at the earliest available opportunity to correct their mistake. Waste Management will not take any corrective action if that action costs their company time or money. As they are the only provider in my area, they have a monopoly on service. I have no choice but to accept the poor service provided. read more

Absolutely terrible company. Their website is incomprehensible, it is very difficult to find information, the chat does not work well, stops communication without answering questions. Calls are not answered. It is impossible to contact them by phone. Incomprehensible billing. They charge for recycling and yard/food waste although this should be included in the trash fee. I recently moved to Washington state and I am very surprised how terrible the waste management company is here. read more

I have never had such a terrible experience with customer service for a company that brags about their good customer service. It's virtually impossible to talk to a live person on the phone, and the automated and virtual chat assistance systems absolutely suck. They can only give you limited answers, most of which are already scripted, and may not even answer your questions. If there was a different garbage service available I would switch immediately. The prices keep going up, and the level of service and reliability keeps going down. I have never disliked a company as much as I dislike Waste Management. I WOULD GIVE ZERO STARS IF I COULD but it won't let you. read more

disgusting .... no service for call ins... called 4x; waited 30 mins & hung up each time... hate these guys... wish i could cancel.