Waste Connections has been our 4 yard weekly pick up company for a very long time now. We did have a bit of a rough spot a few months back. That's when we met Leo, the operations manager. From the moment Leo got involved the weekly pickup management instantly disappeared as an issue for use. Waste Connections with Leo and his manager Joesph makes our weekly pickup not even noticeable. We have enough responsibility to own and operate our own business. THANK YOU, gentlemen, and crew. Enough said! I gotta go back to work. read more

I tried to get this service started. First I used the website to get a quote. I tried a couple months ago and never got a reply. Today I tried again and never got a reply. So I tried using their chat system. After giving them all my information, it said I was transferred to an agent. After a few "Hello?" and "Are you there?" comments, I gave up. So I called their phone number. After going through the prompts, they hung up on me without ever speaking a word. So I found a local number to call and was put on hold. While on hold I looked up the reviews, and found all of these bad reviews. Needless to say, I hung up and typed up this review to add to the numerous 1-star reviews. read more

My naibor keep putting her garbage on top of the rain drain for the street and I told her to stop she's refusing to stop and the drain is between our property dead center of our property and trash fall out of her garbage can and goes down the drain into our lake . I can see the liquid leaking out of her gas can into the drain . And trash on my property and she won't clean it up she's very dirty and sweeps the trash into the drain . I send email to waste management and no answer yet and I contacted the state pollution department and maid a report. Please someone take care of this asap her address is 7027 Vallejo Way New Port Richey fl read more

I had their recycling service and was paying for twice a week pickup. I called to save money to have only once a week pickup. They told me to sign a DocuSign for the new rate without mentioning a three year contract. I signed it quickly then they raised the rate to be HIGHER than the 2x weekly pickup. Something in the contract said they can raise rate for basically any reason. Now they have me locked in for three years for MORE than the ORIGINAL rate I was originally paying for the 2x pickup and now I only have a 1x weekly pickup. THIS IS UNETHICAL BUSINESS PRACTICE! STAY AWAY - STAY AWAY - STAY AWAY FROM THIS TYPE OF COMPANY. HOPEFULLY THEY CANNOT CONTINUE TO play these games with consumers and these types of reviews prevent them from taking advantage of people like myself and others! read more

Jose and Taco the guys who service our area are the best and do the company they work for a great service. Truly these two are outstanding and provide excellent service to all. They are friendly, helpful and hard working go out of their way to treat all exactly the same. read more

every single week it is something from trash all over to the street to them not even picking up the trash. but usually it's a hit or miss if it even gets picked up. The last two weeks I had to track the garbage truck down so they could come back to pick up my trash.. completely ridiculous read more

Horrible company. I have been with them since 2018. Signed a contract for $78. They don't tell you it's for 5 years or that it automatically rolls over for another 5 years and then they don't tell you about all their hidden fees and all price gouging they are doing. Extremely unethical, rude people. They are now charging me $240 for the same dumpster. read more

They are complete crap. The customer service is impossible to get a hold of. They increase your rates frequently. They are rude, uneducated imbeciles. They operate very unethically. I have been trying to cancel service with them for over a month and I go weeks without getting a single reply to my emails. read more

Continuous missed pick ups have increased even after our rates were raised. When calling, the operator places the call on hold to verify with their dispatch department on the issue. When they come back, they always give the same answer, that the trucks were running behind. I requested a credit for the missed pick ups and the past 3 times I've called, I've been denied. I'm going to strongly encourage our neighborhood to find a new company to work with. read more

I only gave them 1 star because yelp doesn't allow a negative star rating. Waste Connections is the laziest, most unreliable and just a terrible service to be forced to use. If the town I live in allowed a choice they would not be it. read more

Never doing business again with them. Waste Connections consistently failed to meet the terms of their contracts and their communication was extremely poor. They renew contracts automatically without proper notice and threaten legal action if you try to cancel. Overall, a very unprofessional and disappointing experience. read more

They do not recycle glass and cannot get a sound reason as to why when many other states do this. There is a demand for glass

We tried calling waste connection customer service numerous times and on hold first time 25 minutes.. no one answered. They say your call is important to them.. second time on hold 30 minutes... 3rd time 20 minutes on hold while we were driving to there New Port Richey office so we could get CUSTOMER SERVICE VERY POOR SERVICE on their part. read more

horrible compant the customer service is horrible and they never answer the phone & if u r lucky enough to get someone on the line after a horrifically long wait then they are rude to you! Don't do it to yourself use another company! Not worth the time, money or energy!??! read more

These people like to look inside your trash can to see if they are going to accept it or not. I had an empty 5-gallon paint bucket in the trash and they refused to take it. What am I supposed to do with it? Lousy service indeed! Oh, and pick up on the day after a holiday? Forget about it! read more

My son loves the garbage truck so naturally as soon as we hear it outside we run out to watch him. Last week while we watched, the garbage man was loading our can into the truck and snapped our garbage can lid in half! The garbage man apologized and stated he will bring us a new can next week. Well, it didn't happen. I called Waste Connections to let them know and they said I am responsible to paying for a new one! And they no longer allow customers to purchase their own can, we are obligated to use theirs and pay a maintenance fee. The garbage man admitted the cans they use are "not very durable". You guys, they are using cans that break on purpose so we continue to pay for a maintenance fee on things THEIR COMPANY BREAKS. Make this make sense. Ronald J. Mittelstaedt, get it together. read more

Waste Connections - Waste Connections broke my garbage can lid while loading garbage into their truck and want ME to pay for it. Make this make sense. - Junk Removal & Hauling Near Me - Clearwater, Florida

Absolutely horrible company to deal with. Their support staff are unresponsive and offer no help to cistomers. Once they get their tentacles into you it is impossible to extract yourself from their contracts. Additionally the increase prices without notification, my recent bill for one month jumped from $720 to $1004 with no explanation. I strongly recommend AGAINST using this company who totally lack business morals and are ethically bankrupt. read more

Cant count how many times they pit my garbage cans up side down with garbage still on it making me clean garbage out of my yard no matter how many times i call the divers have big mouths and todays is a didnt pick up my garbage for what ever reason day,we get about 3 of these non pick ups a year,waste management is even worse read more

One star is too much Waste Connections is the company who is supposed to collect the trash from our property and I pay them every quarter to do so. When I first moved to this property three years ago I called them and was told there was no service out here, so we took our trash to the dump ourselves until about a year ago, when I saw one of my neighbors had service. I called and inquired and the lady on the phone said they didn't t realize new owners were here and that the previous account holders never paid their bill so they refused me service, as well. Even though I had told them I just bought the house and wanted a new account. Since I have acquired this "service" these people have made the biggest mess of the lane I live on and my yard. They also do weird things with our trash cans that makes no sense at all. They haven't picked up our trash in over a week now - a frequent occurrence with them - yet I just paid another bill.... Reaching out to them does no good and there aren't any other companies that come out here. read more

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Every week it gets worse. They are more than happy to take my money but fail to pick up on the schedule they have set ! I only need one bin every 2 or 3 wks but never a senior discount. When I do put the bin out, it is hit or miss whether Waste Connections picks up at all. No notice, no explanation, no one to pick up the phone at the office. I have had them for the entire time I lived owned my home, 27 yrs. I am done. Shame on them for such poor management. read more

Although there was some sort of major mistake made with my bill, I'm writing the review for the sole purpose of giving kudos to Andrew, the employee who helped me tremendously to sort out the issue and fix it. He was friendly, cared, investigated the issue thoroughly, and remedied the problem for me. I do appreciate high quality customer service, and this particular employee definitely deserves to be recognized in some way. read more

Deceptive Practices, avoid this company at all costs. If you have a non residential service (large dumpster), this company locks you into a 60 month agreement (see photo). It automatically renews for 60 additional months and has provisions in it that reset the five years (60 Months) if you change any part of the service, although in another part of the agreement it clearly states that you can do it. On the phone they say you cannot get service if you don't sign their renewal agreement. Its a ripoff and I will never do business with them again. After having shopped around I found several vendors who offer the same services at much lower prices, however they are aware of the deceptive practices and advise you to review your agreement with Waste Connections. Upon review there appeared to be exit strategies, however, WC has it in the agreement that you must pay a 6 month penalty to terminate. Also built into their (one sided ) agreement, you must follow some pretty specific steps to advise them of termination (see Photo) , The idea is to lock you up for ever. In that same agreement, they allow themselves to pass on virtually any expense they incur giving the customer no recourse but to pay it. Its dirty dealing at every step of the way. If you want to be mistreated and ripped off, this is the place to go. I was blown away when I came to yelp to advise others of this company and how they treat even the corporate customers by the other reviews all being negative. And not just a little negative, a lot. It is not a coincidence that you don't see any customer service people attempting to address the comments made here. This company appears to feel untouchable and does not need to treat its customers properly. I'm not just unhappy with this company, I feel their license to do business here should be taken away. read more

Waste Connections - A page from their agreement which they insist you sign to get service. - Junk Removal & Hauling Near Me - Clearwater, Florida

I have been a customer with this company for at least 5 years, possibly longer, I don't remember. Even with prices increasing on everything I have always paid my bills, though sometimes late. In the worst cases, I have occasionally had my service terminated and had to pay a $25 reconnecting charge. I was behind recently and got a call about the bill late in September, then received a letter that same or the next day saying I needed to pay. I went online and made a payment, paying in full, the next day (only 1-2 days after the first letter) I received a notice my service was terminated. Thinking it was a mistake and since I paid in full everything seemed fine. Trash was still picked up 1-2 times per week and my recycling was as well for the next three weeks. Then, on Monday last week, the company came to take my trash and took my whole bin, destroying it in their garbage truck. No only is this a waste, but there was no other notice about my service, that I confirmed when I called was terminated (from three weeks earlier). Apparently this was over the $25 reconnect fee and there were no additional calls, requests, or any courtesy whatsoever after I was terminated. They refused to reconnect me without the fee, I let them know I didn't feel they were treating their customer kindly and due to the treatment asked that they waive the fee, they would not. I have now moved on to another company that appears to care about their customers. Keep this in mind if you are reading this and thinking about using this company. read more

I'd give this company a minus 5 stars. They don't come ever, they don't answer their phones, they don't answer their emails or text messages. They haven't made a trash pickup in 2024 yet. read more

Unfortunately debris fell from one of their trucks yesterday and damaged the front end of my vehicle. I reported this to the company and spoke with a supervisor named Sean. While he was cordial he was unable to help as he said they required dash cam footage in order to settle any claim. I tried to get the drivers attention after the collision from the material that came from the truck but to no avail. Extremely disappointed in how this was handled and their protocol. The tarp is obviously rolled up while driving and they seem certain their can was empty when it obviously was not. The damage was witnessed as I drove. It could have been more dangerous had I switched to avoid the debris more etc. The failure to take accountability or to offer a reasonable solution is left much to be trusted with such a company and I would not entrust my business with them as a result. Buyer and drivers beware! read more

WASTE CONNECTIONS Tampa Address: 5135 Madison Ave, Tampa, FL 33619 Phone: (813) 248-3802 Only 1 trash company of 3 Hillsborough County trash contractors that NEVER fulfills its contractual obligations! Drivers are continually late---they dump refuse all over up and down the street---and they suffered too many Covid-19 exposures to even be able to service all routes!!!! ***NOT SO WITH REPUBLIC!*** Just this week....recycling ONLY every other week! ***NOT SO WITH REPUBLIC!*** And yet I received county notice they want huge increase in fees!!! And they NEVER EVER ANSWER THEIR PHONES----absolutely the WORST TRASH COLLECTION COMPANY I've ever dealt with!!! I URGE ALL CUSTOMERS OF THESE CLOWNS ----contact your county commissioners!!! In 2 years....I had ZERO of these problems with Republic!!!! I have supervisors cell phone---they ALWAYS answer calls----and they never abandoned routes hiding behind Covid-19! Maybe HIRE SOME WORKERS THAT WANT TO WORK? Or PAY BETTER??? __________________________________________________________________ WASTE CONNECTIONS SUCKS!!! __________________________________________________________________ 1 read more

horrible customer service and constantly raising prices without explanation. I tried to call and the phone service hung up after I waited. In 2023 my container fee was $9.00. In 2024 it jumped to $18.00. I just not got a bill stating it's $22.94!! Why?? it's the same old container it's always been. read more

Broke service Tuesday. Not because of service, but price. They informed me they wanted the large blue container they supplied returned and I was to place near curb to be picked up in 7 - 10 days. No way. I told them it would be in driveway up near house. Thursday while I was watching morning news I heard garbage collection in street and surprised they just took container and threw it away. What!!! There was nothing wrong with it. And they charged extra for recycling. read more

Extremely unreliable. Pay almost 60.00 every three months but they rarely show up. 10 minutes ago the driver only did one side of our street. It's Friday, our trash day is Thursday. He disappeared and now we are going on almost two weeks with no trash service read more

First off-they leave trash behind in the bin, in your yard or in the street. Very messy and they don't care . But my main complaint-THEY ARE THIEVES. I called 2 months ago and started service because I didn't have any garbage pickup. I gave my card information and set up service. They charged my card. Started picking up my trash....Now, 2 months later, I get a call from them saying I OWE $99. I call Waste Connections and I'm told "you owe for the past 2 months of service". Ummm no? I paid that when I set up service. Hence why they started service in the first place. YOU PREPAY! So how do I owe them $99 when this is a prepay service and they've been collecting my trash for 2 months?? The representative says "I'm not seeing you paid anything but they won't star service unless you paid. . Its confusing. I don't know. But, we need that $99 regardless" WHAT?! You are confused and it admittedly doesn't make sense but you still want that money even tho its YOUR mistake and error? Also, other companies are giving a reprieve right now during covid-19 and this company wants to steal from customers or not even work with them over THEIR mistake. Send me to collection, jerks. I'm not paying you a dime read more

I am not a customer of Waste Connections and never will be. They destroyed my mailbox and post. I have called the company twice, the first time, I was put through to a supervisor and left a VM asking that he contact me, the second time, I was told that an email was sent out to 4 supervisors and that someone would get back to me by the close of day. It has been 5+ days and I have heard from no one. I wish I could select a 0. read more

This is the worst trash collection company there is. They throw your garbage pail lids in road , leave garbage pail in road as well to get run over.. refuse to pay for. Dump some of your trash all over your property and seem to have a monopoly on your area so that you will not be able to get another company. They have bad reviews and a lot of complaints but county will not do anything about it. Sometimes they don't even show to pick up the trash and do not refund towards days they do not pick up. I hope this review does some good. In my entire life this is the only trash company that I have ever complained about. read more

TO AVOID ABSOLUTELY!!!! They did not take my reclycling garbages for weeks and do not offer me any refund. I called them tree times and I am still waiting for an answer. They are very expansive ( 3 times more than Solar sanitation) and try to screw you up. This company is a joke. read more

They gradually raised my bill and went to monthly billing and got it up to $78+/ month. That's nearly $10 per pickup. I shopped for their competitors and they were $110/ quarter. They were suddenly willing to give me their August special but I don't deal with people who have been ripping me off. read more

Horrible, horrible company! They pick up about half the time! Have had stinky trash in my driveway for days at a time and animals get in it. I've never seen customer service this bad! AVOID with your life! read more

The worst customer service. When we signed up it took 3-4 weeks for them to pick up trash without having to be called and reminded. Was charged for recycling bins that we never received within our 6 months of service. We cancelled service and now 2 months after we cancelled, they still have not picked up their can even after NUMEROUS phone calls and their promise to do so. read more

I've never had service so dismal. I prepaid for 4 months, and garbage collectors only picked up my trash on six occassions. I had my daughter videotape, and they drove by. Worst service ever!!! The cost is reasonable, but no srvice is provided. I'm reporting them to BBB this evening. I demand a refund of my remaining two months, which have been prepaid. read more

Stay away from this company. Along with having a 1 star rating on Yelp they are the worst at customer service. Our bill was passed due and got a letter stating our trash was not to be picked up until it was paid. Ok. No big deal. So we call two Fridays ago (7/2) and pay the bill. Customer service assures us that our Trash will be picked up on Monday morning which is one of our regular trash days. Monday comes and not only did they take our trash buy they took the trash can as well. Monday was a holiday so we couldn't call the office but called them the next day on Tuesday. They then apologize about taking the can and offered the excuse that it takes 2 days to update their system so that's why they took the can. They Did not mention that when they said to put our trash out for Monday. During that call they told us that it will take 5-7 business days to get a trash can out to us. Umm okaaay. Seems kinda weird it takes that long to get your trash can back to you but whatever. Now here it is Thursday (7/15) and still no trash can. We call them up today and now it's gone from 5 to 7 days to 7 to 10 days. Seriously Waste Connections?? It really takes that long for your company to drop of a trash can? Kinda pathetic. We could have had a trash can delivered from China by regular usps by now. Smfh... read more

I have used Waste Connections for over 20 years and recently had new neighbors move in next door to me (Lake Valencia neighborhood) and had a conversation with them about how much they were paying. I was told $38.00 a month. I was shocked because I was paying $74.77 a month! Yes I said a month!!! I called the company and asked why and for a reduction, they told me because I had been a customer for so long that is why I was paying a higher price and took off Fuel charge and Environmental charge which amounted to $11.97 but would not adjust my basic service charge of $56.11... this did not make sense to me. I would think customer loyalty would come into play but that had no bearing on how much I was being charged. I have cancelled my service and found another service for $91.05 a Quarter. So $30.35 a month! I am saving $577.00 a year just mad it took me this long to figure this price gouging out!!! read more