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Waste Connections

1.3 (39 reviews)
Closed 8:00 am - 5:00 pm

Services - Waste Connections

Junk pickup

Recycling dropoff

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Waste Connections broke my garbage can lid while loading garbage into their truck and want ME to pay for it. Make this make sense.

My son loves the garbage truck so naturally as soon as we hear it outside we run out to watch him. Last week while we watched, the garbage man was loading our can into the truck and snapped our garbage can lid in half! The garbage man apologized and stated he will bring us a new can next week. Well, it didn't happen. I called Waste Connections to let them know and they said I am responsible to paying for a new one! And they no longer allow customers to purchase their own can, we are obligated to use theirs and pay a maintenance fee. The garbage man admitted the cans they use are "not very durable". You guys, they are using cans that break on purpose so we continue to pay for a maintenance fee on things THEIR COMPANY BREAKS. Make this make sense. Ronald J. Mittelstaedt, get it together.

One star is too much Waste Connections is the company who is supposed to collect the trash from our property and I pay them every quarter to do so. When I first moved to this property three years ago I called them and was told there was no service out here, so we took our trash to the dump ourselves until about a year ago, when I saw one of my neighbors had service. I called and inquired and the lady on the phone said they didn't t realize new owners were here and that the previous account holders never paid their bill so they refused me service, as well. Even though I had told them I just bought the house and wanted a new account. Since I have acquired this "service" these people have made the biggest mess of the lane I live on and my yard. They also do weird things with our trash cans that makes no sense at all. They haven't picked up our trash in over a week now - a frequent occurrence with them - yet I just paid another bill.... Reaching out to them does no good and there aren't any other companies that come out here.

A page from their agreement which they insist you sign to get service.

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7 months ago

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1 year ago

They do not recycle glass and cannot get a sound reason as to why when many other states do this. There is a demand for glass

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2 years ago

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Review Highlights - Waste Connections

Waste Connections with Leo and his manager Joesph makes our weekly pickup not even noticeable.

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Orion Waste Solutions

Orion Waste Solutions

(1 review)

Well where do I start. 0 shpuld be an option a 1 is being considerate. I ordered and submitted…read morepayment online for Trash removal services, in the agreement signed states you would receive a container in 3-5 business days. That didn't happen, so I called in and spoke w/Tiana who stated they wouldn't be able to deliver a container until July 26th or at end of the month. I explained that is not acceptable and is not what it said the the signed agreement that I paid in advance for 3 months of service for. Tiana put me on hold to speak to Hector P. (Operations Mgr.) and came back on the line stating Hector approved a container to be delivered on Monday 7/11/22. Around 2pm on 7/11/22 I called in in check status and spoke w/Jenny who stated we are on the schedule for today 7/11/22. That too never happened. I certainly didn't think I'd have to worry about Trash removal being I had a premie born 06/28/22 who just came home from All Children's NICU 7/6/22. But here we are. I called in this morning spoke to Irma (Customer Service Supervior) and she was worst than this whole ordeal of having to remove my own Trash to a dump because Orion could not fulfill an agreement. Irma stated she would send Hector P. a message and she would check into what is going on and promised a call back by 12pm today 7/12/22. That didn't happen either so I called in again Irma answered stating that she was herself and after explaining the situation again she cut me off to state what do you want me to do? Do you want me to get a container put it in my car and drive it to your home? (Verbatim) I was taken back as a supervisor that she would totally disregard my concerns and the reason for my 5th call to Orion. I told her I would just like to have resolved or know when the container would be dropped off. She stated Hector never responded to the email and she doesn't know anything and can't can't anything to help me so I can cancel my account or just wait...... Extremely long story short I asked her her supervisor name and number as well as her last name which she declined to provide stating she would not provide that info I only hope that her manager is as courteous and she was to me. That service and communication is non existent. I hate to even write this but she should be fired or demoted immediately. Since it states all calls are recorded in the beginning of the call I hope that Michael Koniarski (Acting District Manager) takes a look into what is going on in the company given the recent reviews I have seen as well. Appalled to say the least.

Waste Connections - junkremovalandhauling - Updated May 2026

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