Waste Pro Truck 133150 - service in Neptune Beach FL Sam/Driver and helper DJ go above and beyond great customer service. This two man team is professional, friendly and respectful. They are careful and always make sure the cans are left upright and tidy. I have lived at the beaches since 1986 and Waste Pro is by far the best refuse service! Thank you for your service. read more

WASTE PRO Review I've dealt with this trash company for years, and they have been nothing but a constant problem. They repeatedly missed my pickups in the past, which is why I originally left them. Then they bought out the company I switched to, so I ended up stuck with them again -- even though my rate was locked in at a price I was fine with. And just like before, the missed pickups started immediately. Every time I called, I was told the issue was "handled" and that the extra fees I was being charged would be removed. They never were. Not once. To make things worse, whenever you try to escalate the issue, they claim you cannot speak to any manager because they are "just a call center." So you're stuck talking to people who can't fix anything and can't connect you to anyone who can. Completely unacceptable. Over two months ago, I left them again and switched to a new trash company. I was told they would pick up their trash can within 10 days if I left it by the road. Those 10 days passed. I've called at least four times since then, and still nothing has happened. Their trash can has been sitting at the side of the road for over two months now. Absolutely ridiculous. They wonder why customers don't stay with them -- this is exactly why. They had countless chances to fix their mistakes, and they didn't. I refuse to pay the last bill because they failed to provide the service I was paying for, and now they've left their trash can abandoned at my home. Do NOT use this company. They don't care, they don't follow through, and they don't let you speak to anyone who can actually fix the problems. read more

They need to hire more people. I have called 4 times, on Oct 2,2026 they had 45 calls in queue. I sent photo on Sep 15, 2026 and still no return phone call or debris pickup read more

Waste Pro - Photo sent to Waste Pro on Sep 15th and it I still here? I wish Treasure Island would let us use an alternate company. - Recycling Center Near Me - Clearwater, Florida

I cancelled service because they raised the price approx $100. the service was not good to begin with, but we are going on two weeks and I can't get anyone to pick up the trashcan since we no longer use their service. They promise, then lie. I don't expect anyone will come to get it, so to show my neighbors, I turned the can upside down to prove it is empty. I've used their service for 20 years. What a disappointment to end this way. read more

Should be illegal to do the obnoxious price increase they just did with no warning! My service went from $165 for 3 months to $270 because they are charging a "fuel surcharge" and "environmental fee." The worst part is when asked if the fuel surcharge will go away if prices come down, they say no! Definitely changing trash companies!! read more

So disappointed in my service today. June 2025 Scheduled for Tuesday pick up. The truck came on my street but never picked mine up. I ALWAYS put my garbage out the night before and this was no different. Payments are always paid on time. Been a customer for over 10 years. Customer service says it's too bad I have to wait until Friday. Lots of wind and rain in the forecast. read more

Customer service quickly solved my problem with missing pickup Friendly employees. Been with them for many years. read more

Terrible company. Signed up 3/11/25. Did not get first PU until 4/30/25. They are sending me late bills. There is absolutely NO way to reach ANYONE. One time I was on hold over an hour, today I left a call back number1 1/2 hours ago I have sent THREE contact us emails. It appears they do not want our service. What a sh*tty way to run a company. read more

The guys that pick up are great, but trying to pay your bills awful. The Clearwater site won't let me log in. When I call I get a recording about calling restrictions. In the mean time I'm sure I'm delinquent by now. No autopay either. read more

Great Professionals, both Victor and David, trust worthy, diligent, hard workers got the job done. I'm very happy with the service they provide. Highly recommend. read more

I had questions on my yard Waste pick up here in treasure Island and customer service representative. Trisha was very helpful. Explained everything what I can put on the street or if it's large how to have it picked up with a special truck. Very pleasant interaction with Trisha. Thank you, Green Pro. read more

We had a random large truck fly by our home today breaking off some very large branches from our oak trees that landed in the road. It was later in the day, so we thought Waste Pro had already come by. After we cleaned up all the mess(it filled our brown yard waste can) we brought the can back up to the house. Shortly after, I walked outside and saw Waste Pro coming towards our home, but our can wasn't out at the road. I waved them down, and Carillo was so kind to stop. As I was running up to the house to get the can, the young man that was hanging off the back was actually running behind me, took it from me, rolled it to the road, dumped it, and brought the empty can to me. Thanks again to "my" Waste Pro people. You guys do a great job! read more

Waste Pro - Carillo & Jeff-awesome Waste Pro guys - Recycling Center Near Me - Clearwater, Florida

Absolute trash company. No pun intended. They picked up my trash can on accident on Thursday. When I called on Friday I was promised they would have it back the next day. When I didn't receive it the next day I called back Monday and was told "it is on its way". The next day when I proceeded to call again because I still didn't have it I was told "the supervisor was putting it in his truck right now.". When I got home and still didn't have it I called, was put on hold and then hung up on. When I proceeded to call back and ask for a manager I was told they can take a message and get back to me. After 6 hours and still no response I finally got a hold of the manager and she proceeded to tell me that she will have it there within the next two days. I'm going on a week with constant lies and attitude from them and still do not have a trash can. Do not waste your money. Once they get your first payment they couldn't care less. Corey, Tricia and whoever the office manager are please avoid for your own good. read more

I worked with Robby Fountain to get a dumpster on short notice and he was very responsive and between Friday and Monday morning, the paperwork was done and the dumpster showed up early Monday! We use Waste Pro for residential trash and recycling and never have any problems and the guys are friendly and polite and always take everything that's out. read more

too many missed pick-ups! Always paid on time ! promise missed pick up the next day, did not happen!!! not happy at all! Too costly for what you get let alone what you pay for and don't get!!!!! I called after they didn't pick up as promised, but never got a call back! called back, but got no answer, I was kept on hold for the longest time. I want my payment back for 3 months that I just paid!!!! read more

Waste Pro had people canvas my neighborhood with post cards stating they had a 2-year contract with no fee increases. Buyer beware of bargains! They said they would deliver our cans 1-2 weeks before first pick up. No cans arrived. I called twice to ask about an ETA and they told me to put bags on the curb and they would still be picked up. We couldn't leave the bags in yard with animals so we had to buy our own trash can. My husband called their customer service line and waited an hour to be told if we didn't like it to cancel. He should have gone ahead and done that knowing what we do now. Today was our first service day and their truck drive right by our plain garbage can. My husband ended up chasing the truck to be told the driver didn't have our address. They were quick to email contract with no ability to reply. Cancelling has to be done by phone which is impossible to get through - apparently others are upset as well because we're caller 20 something and it disconnects after awhile. I called corporate and they said this area has long hold times. Per their contract, the $75 cancellation is null if they failed to properly service our account. You failed Waste Pro. WASTE PRO - save yourself from the copy and paste about contacting your company. We've tried. Do better!! read more

Waste Pro - Marketing campaign - Recycling Center Near Me - Clearwater, Florida

Signed up in early December after years with Progressive, who were very reliable, and have heard nothing but lies from this company. It's Jan 9.2024 and we still have no trash recepticle after numerous calls. Every day they say it's coming today or the next day but never does. What does come every month is a bill. We got one for December when service wasn't scheduled to start until Jan 1. They want the money but for not providing service. Steer clear of these people. I wish I never left my old company but I will go back after my year commit is over. read more

I've spent at least an hour this week trying to contact waste pro, and I'm not even a customer. A door to door sales rep knocked on my door about a few weeks ago. I told him I wasn't interested in switching at the moment, but asked if he could email me the information. He said yes, asked for my name and contact info, and asked me to initial his tablet so he could "send the information". Checked my email a day later and he had a contract with my initials attached. I tried calling the local office, but couldn't get through. Used the corporate web site contact us, and I was called by Donnie, on his personal number, who said he was in charge of door to door sales. He assured me I would not be signed up for an account, but this week I received a bill from Waste Pro from 2 weeks ago, even though they are not collecting my trash. Currently on hold with the Clearwater number for 32 minutes now, third day I've called this week. read more

Just started new service. and apparently there's a waiting period for you to get your garbage can. I was told to leave the trash bags out the day of pick up. I borrowed a small trashcan which I filled with trash and left a few loose bags. They picked up the garbage can but not the trash bags around it. I've called two days in a row and they open a ticket for somebody to come pick it up. Nothing has happened. Why did Cape Coral select this company ? Is this even a legit company ? read more

Horrible company. 5 different days on hold for an hour just to be sent to a voicemail

They are a $100 more per quarter than their competitor. And when you cancel with them it's taken over a month to schedule to get the bins picked up,..and they are still sitting in my driveway. Absolute poor customer service. read more

I want to thank Danny and Josh for such good service yesterday. They ensured I had everything I needed before leaving and were very friendly throughout our interaction. I also need to thanks Melissa for taking action to resolve my issue quickly and calling back after to ensure I did not need anything else. read more

Do not use Waste Pro! Moved in January of last year. The price increased even after the first three months. I called after 6 months and canceled services then again called a month later to request the cans be picked up. After this I am still getting bills from them now totaling $721 even though no service to my home in over 6 months. Horrible customer service! I would never suggest doing business with this company. read more

Avoid using Waste Pro Clearwater at all cost. The truck crews were great but the poorly managed operation was too much to deal with. Long story of them removing trash containers, not providing the service paid for. Management's absolute refusal to respond to several e-mails, broken promises by the office telling us when containers would be returned over the past 2 months was too much. read more

I bought my home, and there was a " waste pro" trash can left out front, and it had trash in it and leaves etc from the owner or contractor that had it before I purchased it. I put it out and noticed no one was picking it up at all, so I call Waste Pro and they said " we dont service your area". Well thats interesting because I have seen waste pro trucks and there is a trash can in front of my newly bought home that says WASTE PRO on it, can you guys atleast come pick it up and take the can back? " nope!" and I say Im willing to pay for it and everything, but just " NOPE".. uhh okay? Rude customer service, and not sanitary that they just leave their trash cans at peoples houses without planning to pick it up. read more

We've had a couple of missed p/u's from WP, but they made it right quickly. I feel like that's the true test of customer service. An actual person answered...and got the job right. Charlie Gulf Marine of Clearwater read more

Just the worst company to deal with. Kept raising the prices. Been with them 7 years. Asked for rate reduction, nope. Spoke with Christina and she was terrible. Husband asked where to put our tote to be picked up, He asked her 4 times and she completely ignored him. Hung up so frustrated. We will be using another company. read more

As the saying goes - if I could give zero stars, I would. Last week I called and signed up for residential trash collection service. I was told it would start today, Friday, 10/27/23. At noon, the trash was still on the curb. I called and was told they were "in-progress" and would be here shortly. At 4:15, the trash was still on the curb and I called again. After over 10 minutes on hold, someone picked up and said she would transfer me to a route supervisor. After that, the line went dead and I had to call back. The second time I was on hold, I was on hold for 26 minutes, at which time it became 5:00 and switched to a different message - "Our office hours are 8:00AM to 5:00PM, please call back during office hours." Even though it is minor in the bigger picture of having trash sitting on your curb, what is especially galling is that I have to listen to these on-hold messages about how important I am to them, all the while being on hold (so really not that important), getting hung up on, and NOT getting the service I have already paid for - trash collection. read more

Waste Pro - Recycling Center Near Me - Clearwater, Florida

Worst business, deceitful office personnel. The trash pick up is great. The dishonest office personnal is where my issue lies. When signing up for waste pro I was never told there would be a $3 paper invoice fee, $12.75 environmental recovery fee, $21.17 fuel recovery residential fee. So my $79.68 waste pro trash pickup cost is actually $113.60 when you add all their fees which waste pro dors not tell you about. The office girl is a rude unprofessional employee. So they say I signed up for trash removal on 8/31/2022. I receive an invoice dated 9/20/2022 in the amount of $179.20. So waste pro makes you prepay three months ahead of time for their service. What a scam waste pro has going. Waste Pro Citrus County read more

We started off paying $101 every 3 months in the fall of 2021 for garbage pick-up, no recycling. It was a battle to get the garbage bin from them and after several calls, I finally threatened to move to another company so they did drop off a bin. By the end of 2023, we were paying $138. OK, everything went up due to inflation. Then when we moved less than a mile away, we decided to keep Waste Pro. I called them and asked them to transfer our service. I was told they can't do that and we'd have to set up a new account at the new house, less than a mile away - with the same garbage crew. OK, I said. I didn't think to ask how much it would cost at the new house, assuming it would be the same as at the old house. I was shocked that the price had increased from $138 to $224.35 - a 62% increase for the same services! I called a friend on our old street and asked him how much he was paying for Waste Pro. He said it had been about $140 but a neighbor had told him they had called Waste Pro and requested a Loyalty Discount so our friend did that too and was only paying about $100 a quarter. What? What could be more loyal than transferring your service with Waste Pro to a new location? We had even moved our own garbage bin! Why should we be charged $224 a quarter while other "loyal customers" pay $100? Since nearly everyone on our new street used Waste Connections, I called them for a quote. For about $75 (yes, 1/3 of what we were paying) they could provide the same level of service as Waste Pro plus recycling. I signed up with them as of the first of the following month and gave Waste Pro notice that we were cancelling service with them in about two weeks. I was told that our garbage bin would be picked up after their service ended but it might take a week or two. Imagine our surprise when the very next day our garbage bin was picked up by them. I called them and asked about it and the person answering the phone told me that was their second call in a row on that subject (and it was only 8:05 AM). I was told they would request a bin be re-delivered. After a few days, I called again. We never did get a bin again so we had to put our garbage out in a bag. Since there was no company name on the bag and the Waste Connections truck came through earlier each day, they picked up our garbage every single time, even though we were paying Waste Pro. By the way, the new Waste Connections bin was promptly to us, as promised. Let me be clear - we have no complaints about the garbage pick-up crew from Waste Pro but their office/management policies are awful. Why increase a loyal customer's bill by 62% from what they were paying? Again, we moved less than a mile, moved our own bin and have the same garbage crew - and that bill was 124% more than other loyal customers pay. And why remove the garbage bin that was included in our service with them two weeks before our service ended? If you live in an area like unincorporated Pinellas County where you can choose your garbage company, there are lots of other companies who provide the same or better service for less money. Do yourself a favor and use someone else. read more

David delivered out two smaller recyling bins to replace a larger bin. He did a great job and took the time to not damage our trash and recycling shed while unloading and loading the bins. read more

Truck 511, Driver Henry & Assistant Dean - Truck arrived on time, the assistant was friendly and energetic. Thanks to that Waste Pro Team !

Signed up for service early May 2022. Was told they were backlog in delivering the Green cans with blue lid, but would put a rush order and I should have it by the following Thursday. Thursday came and nothing - No can. Called them every week following and was told the same story. So, on the third week I called Waste Pro and informed them that I will drive to the facility and pick up a can. The office worker told me to come by the following day When I arrived at the facility the office had my paperwork ready for me to sign for a can. A male worker in the office walked to the warehouse and pointed to a dilapidated small can that looked like a can used for recycle. I pointed to and inspected a new trash can in the row which is the right size my neighbors have for trash and said this one. The knowledgeable and polite Facility Manager and Director of Waste Pro was nearby and said I was correct to the male worker (probably a new employee) and the Manager offered to help put the can in my car. But, the can did not fit, so the Director of Waste Pro said he will have it delivered the same day to my home and he put the can I picked in a pickup truck for delivery. The can was delivered to my home within an hour. I give Waste Pro a rating of 4 because a) The Facility Manager / Director was very courteous, knowledgeable and helpful. b) The office did have my paperwork ready on the day I said I will pickup the can c) Since the can did not fit inside my car, it was delivered to my home within an hour as the facility Manager said it would. So, problem resolved and I am a happy camper. read more

Somehow our bill has gone up to $191 a quarter. We have 1 single can and 1 recycling bin. This place is running a racket. Use literally any other trash company. read more

Waste Pro Clearwater is an absolute joke. You'd get rid of your trash easier if you just dumped it in their parking lot. My trash pick up has been missed 4 weeks since February with a plethora of excuses from management. Do yourself a favor and find a new company because this one ain't it. read more

I would do my homework before choose this company. I used them for one year and had 2 price increases. I went on the county website and they provide you with other companies to choose from. I called 2 other companies and they are significantly cheaper with the same pickup schedule. I am saving literally $500.00 a year going with a different company. read more

My trash collection in Palm Coast has been far & above the best I've ever had. I have lived in Wisc., several counties in Pa., Va., Md., & Wash.DC.. The truck & crew the has Becket La. is. Driver Quinto Helper Corey Trucki # 133127 DC Copeland 301 801 6805 read more

Raised prices twice in the last year. They are reliable, but prices for the service are ridiculous.

Big ups to the pro team Robert ,Quin ,AD for the great work the do They are very helpful

The worst! Garbage sitting for 2 weeks truck comes picks up garbage but leaves other items that are compatible with black can garbage on side sitting for weeks when they could get out of lazy arm hook truck and toss it in read more