Well where do I start. 0 shpuld be an option a 1 is being considerate. I ordered and submitted payment online for Trash removal services, in the agreement signed states you would receive a container in 3-5 business days. That didn't happen, so I called in and spoke w/Tiana who stated they wouldn't be able to deliver a container until July 26th or at end of the month. I explained that is not acceptable and is not what it said the the signed agreement that I paid in advance for 3 months of service for. Tiana put me on hold to speak to Hector P. (Operations Mgr.) and came back on the line stating Hector approved a container to be delivered on Monday 7/11/22. Around 2pm on 7/11/22 I called in in check status and spoke w/Jenny who stated we are on the schedule for today 7/11/22. That too never happened. I certainly didn't think I'd have to worry about Trash removal being I had a premie born 06/28/22 who just came home from All Children's NICU 7/6/22. But here we are. I called in this morning spoke to Irma (Customer Service Supervior) and she was worst than this whole ordeal of having to remove my own Trash to a dump because Orion could not fulfill an agreement. Irma stated she would send Hector P. a message and she would check into what is going on and promised a call back by 12pm today 7/12/22. That didn't happen either so I called in again Irma answered stating that she was herself and after explaining the situation again she cut me off to state what do you want me to do? Do you want me to get a container put it in my car and drive it to your home? (Verbatim) I was taken back as a supervisor that she would totally disregard my concerns and the reason for my 5th call to Orion. I told her I would just like to have resolved or know when the container would be dropped off. She stated Hector never responded to the email and she doesn't know anything and can't can't anything to help me so I can cancel my account or just wait...... Extremely long story short I asked her her supervisor name and number as well as her last name which she declined to provide stating she would not provide that info I only hope that her manager is as courteous and she was to me. That service and communication is non existent. I hate to even write this but she should be fired or demoted immediately. Since it states all calls are recorded in the beginning of the call I hope that Michael Koniarski (Acting District Manager) takes a look into what is going on in the company given the recent reviews I have seen as well. Appalled to say the least. read more