I took my car there today and got the #4 wash inside and out. When I pulled up and told the lady that I wanted the number for she stared at me with a dead pan look, like I had just asked for something ridiculous. She didn't say anything and just kept staring at me, it made me really uncomfortable and I looked back at the menu to make sure what I said made sense. And as far as I could tell it did, I looked back at her and she was still staring at me. So I grab my wallet and handed her my card. She took it walk to the back of my car to put the cover on the rear windshield wiper, then she went into the booth to ring me up. After the uncomfortable interaction with her it made me even more uncomfortable that she's taking my card into a booth where I can't see what she's doing with it. There are way too many times when somebody takes your card where you can't see it that they could be photographing it and copying the information to try and use later. Which normally I don't even worry about, but after that weird interaction it brought it to mind. She gave me my receipts told me to have a nice day. I went through the car wash, which went fine. Came out and they dried off my car, also went fine. I pulled my car in to have the inside cleaned out. The guy who help me here was super nice, you can tell he has a lot of customer service experience and was super polite it was a great interaction. I sat at the tables and waited while they clean my car. When it was done the same gentleman explain to me that for only two dollars more if I had chose the next option up they would've armoraled the entire inside of the car and wash the floor mats. I said oh I didn't realize that, the girl who rung me up should have mentioned it. Maybe that's why she was staring at me like I was an idiot or something. Because I didn't automatically know to choose that. Who knows. I'm pretty sure up selling customers is a huge part of customer service and she should've at least explained it to me or asked if I'd ever been there before. Now that I've left the car wash and I have a moment to look around my car, it's cleaner than when I brought it there. But I wouldn't really say that it's clean. First of all they left the dirty rag my car, but mistakes happen. There are multiple spots along the dash that are missed. It's a black dash, it's easy to see the difference between a spot that's dusty and missed. The backseat, my entire interior is leather, has debris on it and a spot where you can tell that they weren't wiped down. The armrest in the backseat, which folds up into the seat, isn't even wiped down at all it's completely dusty and it was left down so it could be cleaned. The fabric around the gear shifter is still completely dusty. The insides of the cupholders don't even look like they were wiped out. There are still little pieces of wrapper in the door compartment. It's just not clean. I get that it won't be perfect. I have cleaned my own car before and yes I miss things. But seriously, I'm gonna have to wipe down the entire car myself even though I just paid $24 to have it done. read more