DO NOT COME HERE, What a crook! I booked a $350 service with Joe ($65 deposit) for Saturday morning to surprise my wife with a detail for her birthday/Mother's Day. I drove 30 minutes from rural Oregon City for my appointment at 10am. I paid an uber to follow me there and take me home so I wouldn't have to wait there for 4 hours. Upon arrival Joe does a quick inspection and the following convo took place:
Joe: Do you park your car outside?
Me: Yup, we don't have a garage.
Joe: Well this changes everything...
Me: How so?
Joe: I can see little pieces of chewed up plastic in the carpet indicating you may have had a rodent at some point trying to make a home somewhere.
Me: Oh yeah, living rural, you will occasionally see signs that a chipmunk or a mouse has been there. Comes with the territory.
Joe: So yeah, this is gonna cost extra because it could possibly be a biohazard.
Me: Go on...
Joe: So I'm going to have to suit up in a hazmat suit to do the entire job.
Me: Ok well, we emptied out the entire car last night so it would be ready for you today and we didn't find any evidence anything hazardous. No dead mice, no critter droppings etc, just tiny pieces of chewed plastic in the carpet.
Joe: But still, just in case, I'll have to wear the biohazard suit the whole time and that's gonna cost extra.
Me: Ok - we're already in $350, how much to put on the suit?
Joe: An additional $150.
Me: Gotcha, well I don't have the extra so what would you like to do?
Joe: Well if you don't have the extra, I can't do the work.
Me: Ok fine, if you're cancelling on me, please just refund me $65 at least.
At this point Joe lost his cool, he refused to refund the deposit despite the fact it was HIM that cancelled on ME after I paid the deposit, drove all the way and paid the Uber.
Like a coward, instead of explaining why he is pocketing my $65, he just said "the website says non-refundable". I explained to him that that would be acceptable had I been the one to no-show him or something, but he's telling ME he can't do the job without the suit. And that suit costs $150. But because I don't have an extra $150, I'm now out the $65.
He then closed the garage door on me and locked me out! He wanted $500 to detail my wife's car and when I only had the $350 quoted, he decides to keep my $65 for doing zero work. I hope the temporary $65 was worth a bad review. I'm disputing the charges with my bank for services not rendered. Things happen, I get it. Don't punish the customer if YOU decide to change the price at the last minute. That's slimy, creepy and it's taking advantage of the situation. Joe wants to pretend this is about a safety issue but in reality it was about him keeping my $65 after telling me I couldn't afford his services. Scumbag.
TLDR:
Agree to pay for extra stuff upfront or he'll refuse the service and it'll cost you your deposit and you'll walk away with no services performed and you'll be out $65 plus whatever trouble you had to go through dealing with him. BEWARE!!! read more