I wouldn't deal with any other auto shop in the state of Washington after dealing with this shop…read more Please be aware and do your own research before going to them. They will scam you out your money and not fix your car properly. I got my car back with two new P-codes and the check engine light came back on a day or two of getting it back. After paying them over $5,000 you'll think you would've got what you paid for. Once they got paid all that being nice went out the door.

They have a diagnosis fee which I have no problem with. And you shouldn't either. I would rather…read morehave them take the proper time to figure out what the actual repair will be/cost instead of taking an educated guess for free. Nobody should work for free. Ever go to a shop and get gaslit on a repair and how much it will cost? It's the worst. And it will cost you more than the diagnosis fee after it's all said and done. That doesn't happen here. They do the diagnosis, figure out the problem and give you a accurate cost and timeline. In the off chance the diagnosis doesn't uncover the full repair, they don't charge you another one. Ever get a call a month after the repair asking how your car is doing after the repair? I got one from Dave's and it was the first time I ever got a follow-up from any mechanic to see how my truck was holding up. Fantastic service. Highly recommend Dave's. I don't leave feeling swindled or confused and neither will you.

Update: After more thought, I decided to get my damaged car fixed instead of receiving an insurance…read morepayout. I took my car into Gateway Body Shop with body damage on multiple panels in front, sides, and back caused by a driver going over 50 mph (in a zone with a much lower speed limit) who ran into both my neighbor's car and my own when they were parked on the street. Many panels were replaced and the frame was also aligned and straightened. Gateway's cost came in under what other body shops had quoted. It looks better than it did before the accident and rides straight and true. Thank you, Ken, and all the people at Gateway Body Shop for such skilled work!

My car was deemed a total loss, but it doesn't excuse the condition my car was returned to me (I…read morehadn't decided if I was going to buy it back or not from the insurance company): Driver's door jam had duct tape, not painter's tape or masking tape, but actual duck tape wrapped from the B-pillar (outside the car) inside the door jam and around the plastic interior trim, likely to protect the surface or prevent the striker from slamming into the painted surface. The car was returned to me with the duct tape still stuck to the car and when it was removed, there was plenty of tape adhesive stuck to the interior. Someone drank a small carton of chocolate milk and jammed the empty carton under my passenger seat. Black, greasy hand and fingerprint marks on some tan plastic interior panels from removing/reinstalling them and not wiping them clean. Inside of my car smelled like cigarette smoke. Almost positive I saw an employee smoking inside the garage when I dropped the car off, which wouldn't be a problem if they could do it without making the cars stink.

I had a broken side mirror (the entire assembly, not just the mirror) and got a few quotes from…read moredifferent shops around town. I had heard great things about Victory Lane and had several positive recommendations, but had completely forgotten about them until I happened to drive by one day. I pulled over, gave them a call, explained my situation, and they told me I could come in right then for a quote. I turned my car around, and within just a few minutes, they had looked at it and given me a quote that was lower than the others I had received. It was around the 4th of July, so it did take a little longer than I had hoped to get the parts in and have the work completed. That said, the wait was absolutely worth it for the excellent service. When I dropped my car off in the morning, they even offered to drive me wherever I needed to go. When I picked up my car, the mirror looked brand new - and they had also taken care of the scratches on the body from the mirror scraping against the car. I was so impressed with both the customer service and the quality of the actual body work. Hopefully I won't need any more body work anytime soon, but if I do, Victory Lane will absolutely be my first call. I would definitely recommend them to anyone looking for a trustworthy, reasonably priced, and genuinely helpful auto body shop!

I went in with a ruined back bumper in which needed to be serviced for a completely new bumper,…read morethey fixed her up and made sure I didn't leave until it looked BETTER than before. Looks great. I got exactly what I needed and the price was great.

UPDATE: 8-26. I have changed the rating to 4. After a proper discussion with the store GM and…read moreRegional, I found them committed to finding the holes in their process regarding their communication. In fact, we were able to realize a couple of areas which were then sorted. Also, I have to say Progressive did have culpability-they were going back and forth on total or repair, the shop had parts, sent them back and then had to order them again. Not happy with insurance-they told me none of this, but as above no one did. On Caliber's side, I am confident it is resolved. Lastly, the people there are very solid and knowledgeable-they are BMW Certified, which is why I went to them. That was never an issue for me. I'm satisfied with the results, not only from our chats, but the car. Looks great! ------------- Ok, we're going on another week. Obviously. I did write to their 'customer care' manager immediately, but not hearing back from them, I went to the insurance company to escalate, they say they are trying to get ahold of them. Meanwhile, I still don't have my car and they deleted our communication texts from previous weeks. Basically it feels like extortion, right now. Rating is not changing...

I have used Caliber twice for auto repair and recommend them highly. Great staff, easy scheduling,…read morethey handled all yhe paperwork fir the insurance and the repair and paint was high quality.

Contacted this shop inquired for brake repair. Our Hyundai needed urgent pads. Well it also needed…read morerotors. Spoke with Leo, he gave me a guesstimate based on our phone conversation. He not only ensured he would have the brakes looked at and fixed. He took my our car in and within 2 hours got it done and they feel great without a squeak or grinding. Thank you for professional and quick service. Cost was definitely reasonable.

This was not a good experience at all. Very bizarre & just goes to show you that if a car mechanic…read moreis not going to make a lot of money on a small job, they will NOT be interested in doing anything at all, & won't care if their reputation is compromised. ALL a mechanic has is his or her reputation, but Leo is NOT concerned with losing HIS reputation, or the reputation of his rude, smug, laughing employee's, I'm referring to "JOSE" specifically when I write this. My husband Don & I went to Leo's shop at the advice of some kid from "Scrubby's Express Lube" which IS a fine business that we go to once a month for an oil change. We went to Leo's over a month ago to correct a squeaking noise in our engine. So, because this young man at Scrubby's said Leo was a great mechanic we went to him. And for the record, my husband is a Veteran, and 86-years-old, so I always go with him when there is discussion of any kind of repair to our Jeep, which we have almost completely restored. We had a noise in our engine because of a loose belt, this is what we thought, but apparently it was not the belt, it was something else, some part of the engine below the belt that needed tightening called the "tensioner." This is what we were told by the employee at Scrubby's. He seemed certain that it was the tensioner, and not the belt. When we went to Leo's, we were polite and respectful, we explained what the young man had told us at Scrubby's, that it was the tensioner that needed "tightening." Leo seemed nice, gave eye contact and seemed honest. Leo said all we needed was a new belt. We were confused but took his word for it. So, he replaced the belt and charged us $99. The next day, the noise came back, so the day after that we returned to Leo's and said that the noise had returned and maybe it was the tensioner that needed to be tightened after all, and not the belt. Without out permission, Leo reached in and took out "his" belt and replaced our old belt, saying we didn't need the new belt but that it was actually a missing bolt or screw that went under the belt, inside... guess what? The tensioner! But he said that because we have a '96 Jeep, he would have to order it. Order a bolt? Okay. He said it would take two weeks and he'd call us back. He never called back. So, more than two weeks later, I called back. Leo could not remember who we were. I had to talk to him for a couple minutes before he remembered who we were. Then he said he'd ordered this part but it would not come until June 29th, which was in a couple of days and he would call us. So, June 29th rolls around, and yep, no call from good old Leo. So, on the 30th of June, I called him. Leo was friendly and polite, as always, and said that the part had finally come and so we could come by at 9:00 am on July first. That was yesterday. So, this is the good part. We came by Leo's yesterday, at 9:07 am. NO Leo. We drove up, parked in front of the service area and turned off the engine and waited. Though Leo's 2 employees saw us, they didn't walk up right away, or wave or say, "Be with you in a minute." Finally, JOSE walks up & wants to know what we want. I politely explained that Leo had an appointment with us at 9:00 am, for our car. "Leo's not here" says Jose. That's it. No explanation, no nothing. I then explain what happened to our car, how Leo couldn't seem to fix it and the whole joke about ordering the part. JOSE is now smiling and laughing. He thinks this whole situation is SOOOO funny. But again, "Leo's not here!" As if that is all we need to know. When I asked when Leo would be back, JOSE didn't respond. "He's not here!" Okay. Then I became impatient, again repeating what had happened and how Leo had not fixed this really simple issue but had taken our MONEY and had not fixed the problem. "Why are you yelling at ME?!" JOSE wants to know. I was not yelling. It became quite clear LEO & JOSE & this whole operation are just a bunch of crooks who take your money, smile at you & don't do the work. Now, perhaps Leo does have 2 or 3 good reviews. I'm sure those problems involved more MONEY, but because WE had a small issue, he didn't give a damn. And that's okay, because now there is this review on YELP and its a ONE STAR review. If I could give him Zero stars, I would. There is another lesson here, and that is don't try to get something for nothing. I told my husband that we should take the Jeep to our regular Jeep Dealership in Beaverton, these people know Jeeps. Sure, they are more expensive but if we had gone there, instead of some cheap crook who will take your money and give you nothing in return, our Jeep would be fixed. But Don wanted to take the word of his kid at Scrubby's, (who turned out to be a family friend of Leo's family) LOL... So, against MY better judgement, I let my husband talk me into going there. Next time, even if it is twice as expensive, we WILL be going to the people who can actually do the job, and not some guy who will con you.

Helped me out 30 minutes before closing. Guy who did my tire actually used a torque wrench for the…read morelugs. Appreciate it

Had some tires and rims I needed unmounted and mounted (22x14) I wasn't sure about the place…read morebecause it looked a little sketch But honestly the guys there were really nice and helpful about everything. They definitely helped me more than they should've and Jose was so nice and helpful to every single person who came in while I waited! Highly recommend this place got new tires for a really good price too. 5 star in my opinion.

I took my vehicle in for AC service. I was told it was $90 to replace the AC belt, which I already…read morehad purchased. Over the phone she quoted me another price, and asked me sarcastically"do you want to make sure it actually works if not we can suck the freon out and you could just put your own in" And she asked me if I wanted to make sure it was working. I said yes. I was presented with the bill for a reasonable amount, a little over $300. It worked for a while and then started blowing hot air. It states on the receipt that if that happened to bring it back right away! I tried to schedule an appointment and she told me that she wasn't going to do anything for free, not even look at it without a service fee. I explained to her that it was paid for and the service rendered did not hold up. It clearly states on the receipt to bring it back with an explanation mark ‼ she told me she wasn't going to do anything for free and that the vehicle looked at will generate a charge. I explained to her this was a service I paid for it and it did not work properly. But I was told that I would have to pay for anything over and above what I already paid to have it fixed, and it won't even be looked at without charging just to look at it! Then! She hung up on me. She is snippy and she's rude. Very unprofessional in my opinion and not to mention, I borrowed a book from their waiting area. I asked for permission, she gave it to me reluctantly. I told her I would bring it back when I picked up the car which is exactly what I did. She went as far as to call the local author, as soon as I left and told him I stole the book did I get a apology call when she found out I had returned it upon pickup of my vehicle? No, she took all that time to call the author and say I took her book when she gave me permission in advance- because I asked. My recommendation would be to ask all these questions in advance, with Kosrow that is. I've been in the car business since I was 16 and now I'm 60. I've never! Had anybody service my vehicles and not guarantee their work. I've always been able to bring it back when needed and they didn't charge me anything, even just to look at it, and they also have a receptionist that was rude and rubbing the customer wrong after the fact. Again I try to take my vehicle back as it states to do so on the receipt to no avail. Buyer beware!

I have enjoyed knowledgeable service and fair pricing from Kosrow over the years and can recommend…read morethem for this. So I was surprised to walk into the waiting room and find an amateur painting of Trump being interviewed by a gaggle of clowns--a proclamation of the business's politics. This made me wonder whether having the "wrong" make of car, the "wrong" bumper sticker, or the "wrong" air freshener hanging off my rearview mirror might get me "profiled" as a Democrat and affect the level of service I get. My father was exiled from his country after takeover by a brutal dictator, and he could never go home again. It's a place where exercising your right to free speech can mean death. So, seeing this painting mocking the free press and gloating over a man who literally proclaimed himself an American dictator on day 1 brought all that sorrow back. All I wanted to do was pick up my car. And I'd been having such a nice day. I also run a small business and work with many clients whose views I do not share. I don't bring that up. It's the professional and courteous way to do business. Now people who don't share the Kosrows' affection for the current leadership will feel unwelcome and unsure of how the business will treat half of their customers. They may as well post a "No Irish" sign on their door.

Amazing Job done and fantastic prices…read moreCustomer Service us #1 I recommend them to anyone wanting an honest shop

I've been taking my vehicles to K & M for at least ten years and usually had a pretty decent…read moreexperience. Last June I took my Tahoe to them for an AC service. They did the job and got the AC working for me but, when I went to pick it up, I noticed that the backup camera wasn't working. I informed the guy at the desk and he immediately started gaslighting me by insinuating that the camera going out was an intermittent problem that had probably been happening for a while. I told him that the camera had worked perfectly EVERY time I put the Tahoe in reverse ever since I purchased it until his shop serviced it that day and asked him to have the technician that worked on the vehicle undo whatever he did to make it stop working. After three "attempts" to fix the issue over several weeks, he gave up and admitted that they hadn't even tried to figure out the problem because he said that, by working on the AC, they hadn't came anywhere near the information center where the camera picture would normally appear. Through the entire process he continued to gaslight me by insisting that it had been an intermittent problem BEFORE I took it to them for the AC service. Bottom line; they never fixed the issue and I still don't have a working backup camera and now I have to find a new, reliable garage to service my vehicles.