This place is not very professional and untrustworthy cause i was lied by the Manager Dan saying…read morethat I could not have my truck back due to my insurance might not cover what was being fixed. My insurance had already paid them 5 days earlier. Not very good customer service

Great customer service. They fixed my car and it looked spankin new, I'm very impressed by these…read moremetal and paint artisans. Thank you :-)

Crash Champions in Gresham are amazing. Francisco kept me updated as the repairs were being made,…read morealways with a ready-to-pickup date. Their workmanship was PERFECT! And they even washed my car and cleaned the inside. I'm 73 and have had many experiences with auto body repair shops. My experience with Crash Champions was, hands down, the best!

Poor communication, weeks of delays, no accountability, I was given an attitude by the manager Pat…read morewhen I had a chance to speak with him. On my first visit the front desk neglected to give enterprise a call when they said they would. I waited over an hour before they noticed I was still there waiting, said they did indeed reach out to enterprise. When enterprise arrived I asked if they received any communications from crash champions in the last hour and they said no. So the front desk person straight lied to my face instead of owning up to it. No responsibility or accountability taken for delays which ended up costing me $400 in additional rental fees. Only given a sassy attitude and aggressive refusal to make things right. Highly unprofessional. Didn't teach back out when promised to for any follow up. I even provided a detailed timeline of events and was basically shrugged off and treated poorly. Would give zero stars if possible. I have no doubt that this review will result in any sort of action as they've shown they don't care to take any ownership of their mistakes. If crash champions reads this. This is in regards to the 2014 Toyota Avalon brought in towards the beginning of November 2025. If crash champions has any integrity I welcome them to prove me wrong, make things right and reimburse me for the extra cost I had to pay for their mistakes. Until then, avoid crash "champions"

Marlena was so wonderful at giving me information and fixing the blemish on my car. She informed…read moreme about the problem and then she took followed through about taking care of the problem. I was so excited with the shop! I highly recommend them to anyone looking for a car body repair shop. They deserve a 5 star rating!

Carlos and Gresham Collision are about as good as it gets. In the world of repair, paint and…read morerestoring a car to pre-damage shape they are better than most and honest to boot...

This is beginning 2018…read more Shady and not really honest people. So I had two separate visits there, both times insurance covered. The first time they replaced bunch of things from the front. They for some reason didn't wanna use 2015 bumper for my 2015 subaru and said the one they got (2014 was going to fit), but from the get go the right side started unclipping with left side shortly after as well. I assumed it may have gotten hit (no visible damage) or something so I clipped it back in. But it still unclips from time to time to this day. From the looks, it seems something was either not properly installed or the part isn't for my 2015 legacy. Also I went to check up on my car one Saturday and a part was sitting on my back seat with the seat not covered and you could visibly see liquid had poured onto the seat. The guy working the front desk was kinda sketchy. Even when I confronted about the parts inside the car he played it off as if it was all good (it wasn't).. so bad experience but not too off putting. Fast forward a year or so and I got into another accident, this time getting hit from the back. Because this shop is right by the subaru dealership, for me it was a pretty convenient place to go to (which is also recommended by dealership). So I went there thinking that if the same guy was there I'd find another place, but this time another guy was there, this guy much nicer. So I got everything squared away and left my car there, got my rental, etc, and was on my way. Several months prior to coming here, I got new tires and had 4 matching tires. Tires are rated for 50,000 miles so I should have been good. But the day after I got my car back my tire went flat, at first I thought it was the sensor so I called the shop but they told me no, you just have really worn tires, given that that guy was really honest and nice to that point, I didn't have a reason to not believe him. But the next day when I was putting on my spare, I noticed the back two tires didn't match the front two.. Remember, literally day after I got my car back my tires go flat. Coincidence?! Idk.... but given this is a subaru , I make sure all four tires are changed at the same time. Be cautious here. This taught me to document everything before taking into the shop. I had this as a draft for 3 years until today heard another concerning story regarding this place.

Just picked up my Jeep from Elite Collision. Flawless work, their attention to detail is amazing…read more They even found damage that I hadn't noticed. Joe is a master at navigating the insurance company's requirements. Will def be back for any future needs.

My Gresham Subaru dealer referred Precision Body and Paint for body repair after I was side swiped…read moreby another car. I had never in 60 plus years of driving been in an accident and I was nervous. My first impression was how clean the shop was and how kind, friendly, and professional were Stephanie and Michele. They did all the contact with the other's insurance and scheduled a rental car for the duration of the repair. I am totally pleased with their service and excellent repair. My car looks so good and clean!

Can't believe the dealer choose this pos place to repaint my hood from factory defect. It took two…read moreweeks to get it painted and there a over spray on clear and a drip of clear.

I have had body work done here for many years, through several cars. Always happy with the work…read more Always on time and super clean. They have a great painter. They also do heavy equipment. Recommend them to anyone who loves their car.

I took my car in for estimate of repair. The owner told me he would do the work and for how much,…read more5 week wait because they were busy. He told me to call back in a week in case there was a cancellation. At one week I left a phone message with reception, call never returned. Over the next two weeks I left a phone message again with reception and another email. No response. So now almost 5 weeks wasted to have my car repaired. Owner didn't have the courtesy to let me know anything. So now I must look for some one else.

This will be my 3rd time with this auto body shop, and Mike goes above and beyond. I went in for a…read moreleft rear bumper accident and has some side skirt damage as well. He fixed it! He totally didn't have to but in good faith he did. He literally handed me my car back better then I left it, also detailed and cleaned the car. I wouldn't trust anyone else with my car.

My Jaguar F-Type was damaged when someone hit the left quarter panel. No problem for Mike and…read moreRefinishing Touch. They did an absolutely amazing job matching the paint and repairing the damage. Highly professional, skilled, and friendly. If I need more work done I will go back to this shop. Thanks Mike !

I took my vehicle in for AC service. I was told it was $90 to replace the AC belt, which I already…read morehad purchased. Over the phone she quoted me another price, and asked me sarcastically"do you want to make sure it actually works if not we can suck the freon out and you could just put your own in" And she asked me if I wanted to make sure it was working. I said yes. I was presented with the bill for a reasonable amount, a little over $300. It worked for a while and then started blowing hot air. It states on the receipt that if that happened to bring it back right away! I tried to schedule an appointment and she told me that she wasn't going to do anything for free, not even look at it without a service fee. I explained to her that it was paid for and the service rendered did not hold up. It clearly states on the receipt to bring it back with an explanation mark ‼ she told me she wasn't going to do anything for free and that the vehicle looked at will generate a charge. I explained to her this was a service I paid for it and it did not work properly. But I was told that I would have to pay for anything over and above what I already paid to have it fixed, and it won't even be looked at without charging just to look at it! Then! She hung up on me. She is snippy and she's rude. Very unprofessional in my opinion and not to mention, I borrowed a book from their waiting area. I asked for permission, she gave it to me reluctantly. I told her I would bring it back when I picked up the car which is exactly what I did. She went as far as to call the local author, as soon as I left and told him I stole the book did I get a apology call when she found out I had returned it upon pickup of my vehicle? No, she took all that time to call the author and say I took her book when she gave me permission in advance- because I asked. My recommendation would be to ask all these questions in advance, with Kosrow that is. I've been in the car business since I was 16 and now I'm 60. I've never! Had anybody service my vehicles and not guarantee their work. I've always been able to bring it back when needed and they didn't charge me anything, even just to look at it, and they also have a receptionist that was rude and rubbing the customer wrong after the fact. Again I try to take my vehicle back as it states to do so on the receipt to no avail. Buyer beware!

I have enjoyed knowledgeable service and fair pricing from Kosrow over the years and can recommend…read morethem for this. So I was surprised to walk into the waiting room and find an amateur painting of Trump being interviewed by a gaggle of clowns--a proclamation of the business's politics. This made me wonder whether having the "wrong" make of car, the "wrong" bumper sticker, or the "wrong" air freshener hanging off my rearview mirror might get me "profiled" as a Democrat and affect the level of service I get. My father was exiled from his country after takeover by a brutal dictator, and he could never go home again. It's a place where exercising your right to free speech can mean death. So, seeing this painting mocking the free press and gloating over a man who literally proclaimed himself an American dictator on day 1 brought all that sorrow back. All I wanted to do was pick up my car. And I'd been having such a nice day. I also run a small business and work with many clients whose views I do not share. I don't bring that up. It's the professional and courteous way to do business. Now people who don't share the Kosrows' affection for the current leadership will feel unwelcome and unsure of how the business will treat half of their customers. They may as well post a "No Irish" sign on their door.