Excellent response time. Prices felt honest and reasonable. Convenient drop off/ pick up service…read more Can do everything online! If you choose to wait, there are snacks and drinks provided, along with tv and free wi-Fi. I am now a customer for life!

Accurate and reasonable pricing -- I did not feel a hard sell or pressure to do unnecessary work…read more Comfortable waiting area with wifi, coffee, snacks, a couple of public computer terminals and chargers. I have found my new garage.

My regular guy was busy and I had the filter so I gave them a shot. Glad I did. Quick professional…read moreservice and out the door in about 20 minutes for a good price

Wow! So happy I read the reviews here before going for my 3,000 mile oil change…read more I have a Subaru Forester and called them to make a reservation. No reservations needed just come on in. They close at 6 and I asked them if I could come by 4:45? Sure! Their waiting room is nice and clean with a coffee machine and water cooler. So they started working on the car immediately and told me that my car recommendations are synthetic oil, more expensive than regular. I asked them how much? They said $92 and I could change the oil every 5,000 miles instead of 3,000 if I bought the regular. They also said they can use regular oil which would not really make a difference, that's all they had to do was change the viscosity and that would be $52. I decided to go with my car recommendation and chose the $92. After a half hour it was done. Total price $92. That included oil change oil filter change to off all fluids and put air in all 4 tires because the low tire light was on. They said I didn't need to change my air filter because it was fine. Honesty is very important to me and I was impressed they didn't change the air filter when it didn't need to be changed. I think most other places would have. I will be in 5000 miles for sure!! Thanks guys!

FEBRUARY 2026 My family continues to experience top-tier…read morewelcomes, attentive care, and outstanding expertise at The Fields Road/Gaithersburg "The Lube Center"! Walking into their office lobby it is easily always visible that this is a very busy location, however, it's like they have eyes in the back of their head because you are always immediately acknowledged and within a short time one of their professionals engages with you attentively listen & hear what your vehicle needs - we know because their feedback and answers confirm they are stellar listeners & communicators! Hurrahs & thank you to: ALANA BURNSTEIN, ALEJANDRO MARTINEZ, JARED WELSH and BRIANA! A HUGE THANK YOU to Manager JORJE LACAYO - your leadership is transparently authentic and so palpable by us . . . each of you and all of you together inspire us to be loyal customers and outspoken advocates! SEPTEMBER 2025 I wanted to share my service experience at "The Lube Center" Fields Rd., Gaithersburg: it was OUTSTANDING! I initially met Asst. Mgr. JORGE LACAYO who was so welcoming and an engaging communicator. I then met friendly knowledgeable Cashier BRIANA who set me up for my oil change service. It was Vehicle Technician Professional JAY who made the experience of getting my vehicle into the bay, and answering all my questions exceptionally wonderful! JAY has a stellar personality that ensures loyalty to The Lube Center: personable, knowledgeable, patient, friendly, great communicator and on and on! JAY made my oil change visit experience into an "I want to only use the "Fields Rd., The Lube Center" location forever!

Quick, efficient and hassle free oil change. Five Stars…read more Noticed this place as I usually go to the Taco Bar next to it. Glad I decided to do my oil change here as they dont try to upsell on services like most auto shops do. It was $100 total for the premium full synthetic (the mid tier option). Service was completed quickly and they even gave me a coupon for a free carwash (closest location is in Germantown). Everyone was courteous also. Will be returning!

Needed to get a safety inspection done asap. We ended up choosing this one because of the…read moreavailability and reviews about honesty. The entire process was super quick and easy. The initial dropoff was a bit confusing as there is limited parking space however we found an unmarked area in the middle of the street for dropoffs. Once we got inside the shop, the rest was easy. The shop had a lowkey vibe and theres a separate waiting room. We were surprised when we received an email confirmation that they were done as we had just sat down for lunch nearby. The entire inspection took under 40 minutes. Very happy with the service and glad we chose this place! Highly recommend if you need a safety inspection.

I always go to Boris for any car-related issues 15 year ago. I was introduced to him by a…read morecolleague. I hadn't visited his shop for over three years since I bought a brand-new Toyota Corolla, but recently someone hit the passenger-side mirror on my car. I needed the mirror fixed in order to drive, and as always, Boris came through in a timely manner. He ordered a new mirror and even installed a temporary mirror so I could drive home safely. Boris is honest, and his team is excellent. I've never had any issues with the front desk or his mechanics.

Kevin and his amazing team are 100% focused on top quality customer service and consistently…read moreoffering very fair value. They offer from tire rotation on every set of new tires. This is the best place in Montgomery County for new tires!

At Hanagan's they will get the job done The staff are very awesome people and very knowledgeable…read morein their work.

Solid spot for tires , ordered off Goodyear website and made installation appointment online, all…read morevery easy and straightforward. Came in 8am on a Saturday right when they opened and they got me going pretty quickly within 2.5hrs. The staff were super helpful and informative, updated me and explained the work. The prices for the tires were reasonable along with the the price for labor for installation and an alignment: very pleased with my purchase and experience here, would recommend and come back for tire installation

Alexandra assisted me with tire repairs multiple times this year and went above and beyond to…read moredeliver exceptional customer service. I really appreciated the care and attentiveness she provided me to ensure my car and tires were taken care of. I highly recommend Alexandra and her shop!

I went in for a routine oil change for my 2019 Toyota RAV4 and left paying over $650 after being…read morestrongly encouraged to approve multiple "recommended" services. After reviewing Toyota's actual maintenance schedule, several of the services performed (including a transmission fluid exchange, rear differential service, and transfer case service) were not yet due for my vehicle at its current mileage I felt pressured to approve these add-ons while my car was already in the bay, and the urgency was not accurately explained. Had I been given clearer information or told these services were optional or premature, I would not have agreed The staff was polite, but the upselling was excessive and misleading. I would caution other customers to carefully review manufacturer recommendations before approving any additional services here ******* ****Update: After posting my review, a regional manager reached out and issued a partial refund, which I appreciate. That said, my original concern remains several services were presented as necessary at the time of my visit, and I later learned they were likely premature for my vehicle's mileage. While I'm glad management followed up, I still encourage customers to ask detailed questions and review manufacturer recommendations before approving add-on services.

My roommate goes to this jiffy Lube, and evidently doesn't have a problem. The one time I take my…read morecar there they put the wrong oil in and I drive away not understanding that the noises were made from that. Two days later I finally decided I was gonna check the oil and there was this white gunk that looked like snot on the end of my dipstick. I immediately went to Jiffy Lube and was gaslighted into supposedly thinking that it was engine sludge. Now I do have a 2011 terrain. But we just had a new engine put in five years ago. My gas mileage is actually 80,000 miles lower than my meter. But they still tried to tell me that this gunk was engine sledge, which is normally black. They did try to upsell me for my original visit and I said no to extras. But then when I brought it back with this problem, this young guy sat there and argued with me that they didn't do anything and that this was normal for an old engine. I feel like they took one look at me and said oh it's a female she doesn't know anything, let me tell her anything. I ended up taking the car to the dealership. They had to completely flush it out, and redo the oil change with the correct oil! I don't even want to say how much that cost!! So I definitely will not recommend them, in fact, I will adamantly tell people not to go there! Very disappointed and it was an expensive lesson. I would give it a zero but they don't have a zero stars

God bless Carl, Marvin, and the team here. I couldn't have asked to find a better place - two hours…read moreinto a four hour drive - when my oil light came on at 5pm on a Friday. They're an amazing crew. They were genuinely happy people, enjoying their work and working well as a true team... way rarer than it should be. It was an oil change, but my spirits were way higher leaving. I just enjoyed being around them. The oil change was quick, and Marvin gave my car some extra tlc. It was a quick 10-15 minute stop. They also offered a 10% military discount. I know it's an accident I stopped here, but if I can plan a future oil change here, I will. Thanks for the save, Carl, Marvin and team!

Incredible quality, customer service, courtesy and attention to detail. Able to suggest all things…read morerequired for your vehicle. Price is a little high, but you get a ton of great service and detail.

State inspection was said to be $105 all-in for my newly purchased car (in mint condition). Car…read morepassed with flying colors BUT when picked up my car, there was an extra $30 tacked onto check the window tint! Surprise!!! There is no sign that says "extra charges may apply when we feel like it!" I called the Liberty owner to ask about why there's an extra charge- Not only was he rude and dismissive, but I WAS TOLD HE WOULD CHANGE MY "PASS" TO A "FAIL" FOR THE CAR, AND TELL THE MVA IT DIDN'T PASS IF I DID NOT PAY HIS EXTRA ADD ON FEE. This is plain and simple extortion and total BS!!! Last time I ever use this shop. Did he also "road test my car to lunch as happened to Scott K during his car inspection?" Dirty Dirty!

drove my car to Darnestowne liberty because it leaked water after turning car off. diagnosis was a…read morethermostat housing. After said repairs were done, it still leaked. was advised that it was the water pump and that they were not interested in doing the repairs. They put stop leak in it to temporarily seal the leak. Dumb move as that process only causes more issues. clogged water jackets internally, clogged heater core and radiator. although I drove the car to the shop I was unable to drive it home. broke down twice do to water pouring out. Picture is what it looked like as I finally made it to my parking spot. 780.00 dollars for what? Replaced water pump myself as the car was now totally broke down and had to replace a clogged up radiator. I am sure more damage due to stop leak installed by shop is yet to come.

This shop tries to scam customers who they think don't know any better…read more Had a car with the tire pressure light on. Doing some online research I figured it was due to the TPMS's battery was low and thus needed to be replaced. I have previously gotten one replaced at another shop for only $60 including sensor and labor. Only $25 for the labor if you bring your own part. Neely's tried to charge me $160 for just a 'diagnosis' which is literally a 1 min check with a diagnostic tool to find out the battery levels of each TPMS. And then they 'recommended' to replace all 4 sensors at once when that is totally unnecessary as all 4 TPMS's battery nearly never runs out at the same time. Then they want some more money for an OEM TPMS sensor when a universal Autel TPMS is less than $30 on Amazon. And Neely's will NOT install a customer provided part, even if it is brand new. Not to mention the mechanic I spoke with looks like some gang member and was super rude at that. AVOID these scam artist. If you want an honest mechanic, reach out to me and I can hook you up with one.

I recently had a tire replacement and wheel alignment at Nealey and I would not hesitate to bring…read moremy car back. Tom assisted me, and besides being friendly and professional, I felt confident that he was giving me the best recommendation for my car. They were able to get the tire in and complete the work the same day. The cost seemed very reasonable and less than what I've paid in the past. As an added bonus, they have online scheduling which made setting up the appointment very easy and convenient. I would definitely recommend Nealey.