A family run business with basic, yet very practical campervans. The van we had was very clean and…read morecomfortable. It had everything we needed to camp (including dished, cups, cutlery, etc.). I was very happy with the level of service we received from Jessica and her husband. We had an issue with my credit card that could have been a major problem with a big corporate run rental agency, but they were able to work with me to resolve the issue. We were also given a crash course on the local public transportation helping us navigate to our hotel in Victoria when we dropped off our van. Overall we were very satisfied and highly recommend them.

From the owner: When it comes to Camper Van Rentals, RV Rental and more, no one compares to Cool Camper Rentals…read more With years of combined experience, Cool Camper Rentals has worked hard to build the trust of our clients in Sidney and surrounding areas. Visit our website to learn more or better yet, call us today!

Hey, it is an airport. It is a smaller one and less chaotic than the big ones. The staff were…read morefriendly and helpful -- pointing people to the right places and actually asking those who looked lost/confused if they needed assistance. Security was pretty quick and there seemed to be enough seating in the gate areas based on the sizes of the planes departing. The seats were comfortable enough and the announcements were able to be understood. I didn't try any of the restaurants, but the restrooms were clean and it was quick to get to the parking lot when we landed.

Small and easy to get in and out of…read more Security lanes were very short and there were no issues getting through. Limited options for dining but that's to be expected. Gate agents were all very friendly.

This is a bus exchange. Park and ride is available here. It was super empty when we came here on…read morethe weekend. Seems like the only way here is to either drive here or bus here. I didn't see any neighborhood or stores or shopping area nearby. The bus stop is definitely out of nowhere.

For months of Covid19 (starting with China in Jan) there was NO WAY to call. The Air Canada number…read morejust gave you a recording saying "unless you are flying within 48 hours" please call back - and it hung up. So when I mistakenly booked the wrong city to fly into (those Hawaiian names are so alike!) there was no way to rectify it by phone, and I had missed the online change window of 24 hours. So I had to buy another flight, and hope to get a refund later. When I was within 48 of flying I was able to call and explain the wrong booking. I was told to email the details and it would be taken care of. I got a refund in the mail of $88 when the flight cost $219. There was no explanation given. Calls are allowed now in June, but the wait is 2 hours. Service?

My father and I were flying from Comox to Calgary via Vancouver…read more After setting up his medical at the time of booking, being confirmed and boarded, with the same oxygen machine he has travelled with dozens of times, we were given 2 options, leave the oxygen machine or leave the plane. We tried to explain to to the pilot and stewardess that the fact that my father would die without the oxygen, and a call from Danniele at the customer check in explaining that it was an approved machine we were forced to deplane. My father and I both have medical issues with walking so this became the first problem. Then the plane left with our luggage and medication. Once we returned to the terminal Danielle showed us the list of approved oxygen machines and what a surprise, there was my fathers machine. We then had to take a $30 cab ride, and rent a $120 hotel room. I then had to go to a walk in clinic to obtain a days worth of medication. Then wait 10 hours for our next flight. Then a 3 hour layover in Vancouver. We then went to the only restaurant without a wait to eat. After finishing dinner we asked for a cart pick up but we're told I had to wheel my father back to the Air Canada wing and wait. We waited 20 minutes and once no one showed up I was forced to push him the full distance as we would have been late for checkin. We landed in Calgary at 1:00am after beginning our day at 4:00am. This caused quite a strain on my fathers heart and my knees. All for an obstinate pilot that refused to listen to anyone as if he was on some kind of power trip. This treatment has left us bitter and likely to give poor reviews to everyone we meet. I would like to add that Danielle in Comox was very helpful in getting us a new flight and assuring we would not be removed by another flight. I would also like to add that the gentleman who deplaned my father in Calgary was very helpful in wheeling him to baggage claim and helping him find me.

I went home to Toronto from Victoria. It was the first time I travelled with Westjet. I would say…read morethe experience is good. From Victoria to Edmonton, then to Toronto. The experience back and forth was trouble free. And that's really all you can ask for in an airline these days. Anything on top of that is a bonus. I checked in at the airport counter in Victoria and the gentleman asked me if I checked in online. I didn't at that time. But on my way back I went online and it allowed me to check in within 24 hours of the flight. It was fast and easy and all I had to do reaching the airport is to go through security and proceed to the gate. My boarding pass was in my eWallet. The seats in economy are decent. Enough leg room. Although they give you half a can of drinks and a couple of pretzel snacks. I've wondered if I can ask for the whole can as I was thirsty but never got to ask as I see everyone getting half a can. Didn't want to sound "privileged". There is a menu from which you can order and pay for meals. I'm not sure if it is good but I posted the menu here. The waiting time between flights during lay overs was good, not too long and not too short so you have enough time to transition for your next flight. The flight attendants are nice, courteous, and have a good sense of humor without crossing the boundary of professionalism, especially flight 341 from Edmonton to Victoria on Oct 25. The flight attendants were warm and the one making the announcements are refreshingly funny. I've encountered flight attendants in a different airline attempting at humor but it was really offensive and crossed rudeness and inappropriateness. It's still customer service you know. And from my first Westjet experience the crew understood this. From now on I will continue to patronize this airline. I know no airline is perfect, but as long as it's not a disaster that is AirTransat who lost my luggage and compounded the whole situation by their lack of empathy, lack of customer service, lack of response. And Ive been traveling for over 30 yrs. Well done Westjet and I hope you continue improving and can be the airline Canada is proud of!

QUESTION OF LEGALITY?…read more I booked and paid for a return flight from Victoria to Hamilton on 31 July, 2022 for my wife and myself on WestJet Airlines ($2480.42). The flight was scheduled to depart Victoria on 22 September, 2022 and return on 26 September, 2022. I cancelled the flight well in advance of the departure date because of a medical issue with my wife. I was informed by WestJet that they would return a portion of my payment ($254.10) and the rest ($2226.32) would be moved to a "Travel Bank" as a "credit". I have one (1) year to use the amount in the "Travel Bank" only on WestJet and then it expires. IS THAT LEGAL? I have paid for a service that was never provided and now WestJet is keeping my money. Are other businesses allowed to do this? I rather think not! This was not a "last minute" cancellation with ample notice provided to WestJet which allowed them to "resell" the seats we reserved. There was no inconvenience to WestJet. No service was provided. I have no intention of flying anywhere in the future let alone with WestJet. I am requesting the return of my money immediately. In many circles this treatment would be construed as robbery. How can this be allowed!

We stayed at the property for one hour and checked out due to BED BUGS, the room smell like an old…read moremattress, someone's hair on the sheets, and the general unsanitary nature of the property. When I requested a refund, the property said that the manager would be in tomorrow to discuss it. Two days later the manager called me and said the following. "You will not be getting a refund in this universe, and we are I hear you are looking for a refund, and this will NOT happen in this lifetime!" then they hung up. They claimed the room was unrentable after we had left the property, see the attached "evidence" of the mess we left! We had some food when we checked in, used the bathroom, and left as soon as we saw the BED BUGS! My only regret is not taking photos of the bedbugs. ZERO STARS, and TERRIBLE CUSTOMER SERVICE.

Great location, close to the airport, marina and right by the water. We stayed at one of their…read morecottages and it was wonderful. Very clean, nice and cool in the summer. 2 TVs, full kitchen, lots of water pressure for the shower. The staff was friendly, I arrived a little before 11pm and they had the key ready for me. Definitely recommend this place to others. The king size bed was awesome. Free wifi and its fast too..

Jaafar picked us up at the cruise terminal and took us on a wonderful tour of the city. He was…read moreknowledgeable and super friendly. He took photos of us at various landmarks. He knew all the places to stop, including one for picking up Nanaimo Bars. We couldn't have found a better tour of the city. Thank you, Jaafar!

we reserved a van to take us to the airport. after it did not show I called and was told that the…read morevan may not show up for hours as they were serving others in a different part of town. the operator was rude and did not care this may mean we could miss our plane. Terrible service. Reservations mean nothing and the dispatcher was rude. Never use this company.

"Extremely Unreliable". Had scheduled pickup from our…read moreMarina to airport and they never showed up!! Not even a phone call.....

Great local and reliable Taxi Service; serving Sidney to Victoria. Show up when they say, friendly,…read moreinsured and dependable. Easy to book and reservation confirmed via text. will always call Sidney Taxi! peace of mind!