Jaafar picked us up at the cruise terminal and took us on a wonderful tour of the city. He was knowledgeable and super friendly. He took photos of us at various landmarks. He knew all the places to stop, including one for picking up Nanaimo Bars. We couldn't have found a better tour of the city. Thank you, Jaafar! read more

we reserved a van to take us to the airport. after it did not show I called and was told that the van may not show up for hours as they were serving others in a different part of town. the operator was rude and did not care this may mean we could miss our plane. Terrible service. Reservations mean nothing and the dispatcher was rude. Never use this company. read more

I have been using Bluebird Taxi for an ICBC claim. I have regular Appointments at Synergy. Usually I am going 4 times a week. The City has started doing Construction to the Streets i.e. putting in gas lines and some sewer lines. They have put up Detour Signs. I went out and spoke to one of the worker's today. He told me that they would let Taxi's through. Since Bluebird hires Individuals that own their own Cabs. Many of them have very poor English and they do not put any effort out. On two recent occasions the Taxi from Bluebird did not arrive at my residence. I was not called nor did the Drivers put in a call to Dispatch. I am being billed for the missed Synergy appointments. Since I did not cancel 24 hours in advance. L. Bigras read more

Incompetent, unreliable and not responsive to customer concerns. Called for a taxi to the airport the night before our flight and they confirmed a 7 am pickup for the airport. At 7:08 am the next day, called to see where the cab was. Got reamed out and accused of not telling them the night before that it was for the airport, which was not true. Said the cab was 3 minutes away. Ten minutes later, still outside in the cold with our suitcases, called again and told they had no record of my ever asking for a taxi. Had to get car keys, jump in the car, boot it to the airport and pay $189 in parking fees when I returned. Returned from the trip and left a message for the manager, but no call back. Called again and spoke with the manager who said he would investigate. One week later, no call. There does not appear to be any interest in customer service, any accountability, or any competence here. This business is a freaking joke.. read more

Bluebird came to our rescue! My sister's wheelchair stopped working and she needed to get home to Sooke from Langford. Not only were we able to come up with a plan, but the cab was very quick to get to her. My husband rode along to ensure she arrived home and assisted her from there. Thank you so much for the prompt service during a stressful time for my sister! read more

Amazing service, ALWAYS prompt, clean vehicles, and great drivers. Call in your ride ahead of time, and the amazing dispatchers will help you out! read more

I got jilted by uber and lyft. Tried 3 different taxis and had no one show. Then called blue bird and got a pickup within 10 minutes. It was a lifesaver. read more

Every time I take a cab from bluebird, they start the time before they're even facing the right direction if I'm allowed driver ID: 842 don't know the name. Today he picked me up from my house, turned on the meter, then proceed to the dead end and turned around in the neighbors driveway, got charged way extra cause he was also turning around slow as hell. The when I told him in an empty parking lot that dropping me off here was fine, he kept driving with the meter instead of pausing it. I give him a damn ZERO read more

Had my first post-COVID work trip a week ago to a remote location in BC. I booked an early morning taxi on the Yellow Cab app to get to YYJ for the first flight of a multi-flight itinerary. The cab never showed up and dispatch - when I finally got through to a live person after ages on hold - didn't help (see my less than glowing review under Yellow Cab). Bluebird saved the day. I was on hold for only a few moments before getting through to an extremely helpful dispatcher who found me a cab in record time. Bluebird Car #1 then pulled out all the stops to get me to the airport and save the day. Thank you Bluebird! read more

I just moved here about 6 weeks ago and came down with Covid symptoms a few days ago. I was pretty nervous, this being my first time with symptoms in a new city all by myself. A nurse suggested I call Bluebird Cabs as they will drive ppl to the testing. I'm so so glad I did. From the dispatcher who knew exactly where I needed to go, what to do and walked me through what to expect, to the driver who made me feel less nervous, kept my spirits up and laughing even during a scary moment for me, everyone at Bluebird is a consummate professional who care about their customers, their staff and their community. Thank you SO much for your professionalism, and for really caring about me. You have a customer for life. read more

There's no Uber no Lyft- no problem, because there's Blue Bird Cabs. Our drivers were nice and cars were relatively clean. We did have to wait almost 35 minutes when we were at a strip mall/by the grocery and home depot. Luckily a nice old man who had been waiting longer than us, insisted that we get in with him. It turned out that this elderly man lived less than 100 yards away from this grocery store and had been waiting for over 45 minutes for Blue Bird Taxi. It's alarming that elderly have to wait so long - I know in Honolulu, the cab drivers avoid the elderly destinations because it's usually a short ride (in Honolulu). But for our experiences in Victoria it was good. Minus the 1 star for saying they would be there at 1:35 and at 2:10, they still didn't show up. read more

I reserved a cab for pickup two weeks in advance. The reservation was confirmed by Blue Bird with a text message. I called to reconfirm the night before our scheduled reservation. My family had our bags in the driveway waiting for the Blue Bird cab to arrive as promised. The cab did not arrive. I called and received a voice message indicating the cab was booked. I spoke to the dispatcher when the cab did not show up. He said, "We are working on it" Working on it ????? The cab was reserved, confirmed and reconfirmed. Totally unacceptable business practice. This created unbelievable stress as I tried to locate immediate alternate transportation to the airport so we didn't miss our flight. This was an early morning departure. If I operated my business like this, I would not be in business for long. I reached out to the manager (Mike) who assured me he would investigate this situation. He did not contact me and provided absolutely no communication for the brutal unacceptable situation. read more

If I could leave 0 stars, I would. We booked a cab and waited 1 hour and 15 minutes in the pouring rain and it never showed. Mind you, we called 30 minutes in and dispatch said they may show up in 10-15 more minutes. We finally figured out how to take the bus, and when I tried to call to cancel it took forever to go through. It turns out that this cab company can just choose when and where it may or in our case, may not, pick up clients. They never shows for us, and had we not had a wonderful time here in Victoria and encountered an AMAZING BUS DRIVER, this could have ruined the whole trip. Thanks a lot, Blue Bird! We will NEVER use you again! Turns out, yellow cab is the way to go here! Shame on our hotel for calling this cab cAbsolute rubbish! read more

Have had to use this company 3 times in the last week, and minus one being late for my requested pickup time to get to Victoria from Langford (got me to my destination early, despite being late), I was impressed with the drivers being so friendly and asking my preferred route, and having pleasant conversations. Will use them again read more

Lived in Victoria for 74 years. Never used any taxi service but Blue Bird. Clean prompt, friendly, helpful. I would never use something like Uber or Lyft. Would be afraid to use them. Always very pleasant to talk to or not, your choice. read more

I made a middle of the day and middle of the week reservation with Bluebird taxi. The driver didn't show. When I call the dispatcher I was told the company didn't honor reservations!!! Even limping to the bus stop I made it to my destination in 20 minutes. I used to use Bluebird taxis but the company has definitely gone downhill. I'd leave no stars for this review if I could. read more

terrible service. arrived 24 minutes late. excuse : traffic! hello. you could predict that on a Tuesday morning af a long weekend that there'd be traffic?! very disappointed. won't use again. read more

Our driver was not only better than on time he was very very kind and helpful too. I would use them again.

Got us where we needed to go on time! Much better service than Victoria Taxi! We will be using blue bird for any rides we need while in town! read more

So I called Blue Bird Cabs one evening, waiting outside of a grocery store, and was assured a cab would be heading over to me soon. Fifteen minutes later, I called again. Same message. Another fifteen minutes went by, it was cold, dark, starting to rain, and my grocery bag was getting heavier. Still no cab. I called my hotel, asking for a cab recommendation, they gave me the number for Victoria Taxi. I called them, ordered a cab. And in the time it took me to call up Blue Bird to cancel my cab request, Victoria Taxi arrived. Wow. Never EVER using Blue Bird Cabs again, and telling anyone I know in the area about this. read more

Horrible Service. Cabs showed Up super late on Multiple Occasions. Pre Booked a Car in the morning for an afternoon pick Up. They never showed Up. Called and spoke with a Representative and they said it was not their problem...they are Busy. Absolutely Unacceptable Service! read more

I was stuck waiting at the Hospital Emergency for several hours so by the time I was ready to go home, I was exhausted. I used the Taxi courtesy phone in the lobby and within 5 minutes, a Blue Bird driver pulled right up to the Emergency entrance, picked me up and drove me safely home. I've had numerous experiences with Blue Bird Taxi drivers.....they are polite and prompt--don't keep customers waiting a long time (Rates are reasonable too)---Kudos to Blue Bird Taxi for an efficient public service! read more

What cab company runs without vans of any kind and or doesnt acommidate luggage.

Where do I start? 45 minute wait for a pick up. 1 hr in, no taxi. I called to inquire a time frame for arrival and was told the fair was "completed" Um, nope. Still here. Dispatch was rude, unhelpful. #incompetent #BuckleUp "assuming they show up" read more

Absolutely, despicable, irresponsible, terrible service. So we prebooked a handicapped van to take my mother in law and wife down to Beacon Hill Park for a couple of hours. Pickup at home was a bit late, but all good. THEN, the return trip. The cab didn't show up. We waited 2 hours with my 90 year old mother in law on a cold afternoon for our prebooked pickup. 2 HOUR WAIT!!! For a 90 year old in a wheel chair at the end of the day, as it's getting dark, in the cold!!! 2 HOURS!!! Finally we called Handidart (who we had tried to initially book with but they were full). Because it was 2 hours after our scheduled pickup, Handidart was able to send a van within 15 minutes and get us home. DON'T EVEN TRY TO USE THIS COMPANY FOR HANDICAPPED SERVICE. TERRIBLE. read more

Worst service ever I called at 1:45am for a cab then 45 minutes later called back asking where it might be...the dispatcher said they are not responsible and can't give ETA... 3am rolled around and still no taxi ride!! Home at 3:21am from walking and still no call....WORST SERVICE EVER A JOKE! Never again thumbs down I don't care how busy you are very terrible service read more

The most rude operators, worst service and all the cabs are dirty and run down. Why can't we just get Uber. I seriously wish 0 stars was an option. read more

After an evening of fiascos, I am finished with Bluebird Taxi. From rude drivers to having a booking cancelled because the driver gave me 2 minutes to get to the cab after not notifying me the cab had arrived. I loved this cab company when I first arrived in Victoria years ago. Now, we almost always have really rude drivers who take the longest route while the metre ticks. Save money and frustration until Uber arrives in YYJ--use a different cab company! read more

I have been waiting for almost an hour and no cab. I'm now late for work. Have called the company twice. The first time I called from my landline, I got an automatic recording saying the car was coming. The second time I called, it sounded like my first cab had been cancelled because I was waiting on the porch. At the rate I'm going, I'll be over an hour late for work. Terrible service. read more

Could swear I saw the over all rating somewhere around 4 stars. But wow, their service was horrible. Operator was very professional and nice to talk to. But the driver was so rude and........ never again. read more

I was very happy with the service from Blue Bird Cabs. They have an app you can use to book the taxi and see where cabs are. I booked by phone and was told it would be 5-7 minutes. I got a text right away telling me the cab number and that it was on its way. Within a couple of minutes the cab driver called to tell me he was out front of the hotel. It took us a couple of minutes to get out to the cab but he was very pleasant. We were just going to the inner harbor to take a boat cruise but having walked a lot that day wanted to take the taxi. He took us straight there and even took us to an area where we didn't have to take steps and was easy to pull into. The app is good and we were very pleased with our service. read more

I will never use blue bird again. The driver was rude when I was talking to him, and at the end of my trip I didn't tip him (due to his rudeness) and he turn to me and said "what, no tip?!" Worst taxi company in town, hands down read more

Rude operator! tells me I'm a No show last time. i ask When was that I rarely phone for a cab, she says 2 yrs ago. why are you even bringing that up? 2 yrs ago? omgosh! then she sends a cab , saying 10mins or so . i am gathering my stuff and went to grab my phone , noticed i missed a call from them ( 4 mins?). i go outside thinking he's sitting there No taxi! we waited and waited. i phone back and right away same operator says See you were a no show, i told her We are standing outside. There is No taxi here ! i have a witness , she standing here with me waiting ! operator says well if you are not there I will put you on a list of do not send . i hung up on her ! we waited and waited I phone again, got thru the driver and i say where are you I've been waiting, he finally arrives. i then saw a guy standing at the driveway, driver says he's waiting for a taxi I stopped to ask him Are you don. the guy says he's john. im thinking If i didn't phone taxi He probably would've picked that guy up! 30 years i've been using bluebird! ha not anymore! great customer service from them has been run over! and done with, i can not believe the operator was arguing with me. who knows a Good taxi company? please tell me read more

I am an owner of a small busy Cocktail bar in Victoria, I recently tried calling for a cab for a few guests during a very busy time. When talking to the operator she had asked for the guest names, at this point in time they were already standing outside of my establishment and I could not provide her with there names. The operator has no customer service skills and would not help me with my situation, so I asked if I should just call Victoria Taxi! She responded with yes, so I ended the call and called Victoria taxi immediately. They were extremely helpful To make the matter worse the operator called back to speak to a manager because she felt I was rude to her. Being direct and in a hurry is not rude and with a little customer service training she would understand this. When I told her I was the manager she asked to speak to another manager, I was then clear to her that I was the owner then I ended the call. The operator then decides to write a trip advisor review about my business, this is a very interesting take on customer service? I have any were from 10-20 guests a night looking for a taxi and from this point on I will never recommend bluebird taxi. I recommend Yellow taxi or Victoria taxi, at least until Bluebird taxi fixes there customer service issues. read more

I've always used Blue Bird cabs. Never had any problems, until yesterday. I called for a cab at 9:15 pm. As usual, call was quick, left my name, location, was given a cheery, "Ok!". Generally Blue Bird is quick. - 25 minutes passed by, and no sign of my cab, so I phoned them back, and was speaking with someone else (must of had 2 people on). I asked about the status of my cab, he said there was no call. Fair enough, mistakes happen. He then said I must of called someone else. I told him that their number was the only one in my phone, and that I always use them, and he again stated, in a louder voice, that I must of called someone else. Sorry Blue Bird, when you screw up, take responsibility, and perhaps train your employees to have empathy and not assume your customers are in the wrong. read more

Blue Bird has been the best in consistent, timely service for me over 30 years and it's time to say so . . . Two weeks ago, another example with pick-up within 5 minutes of calling, friendly service and a clean cab. Dispatch is quick and helpful. I had an experience with Yellow Cab last month that reminded me not to use them again: slow response waiting street side such that I had to phone again for ETA after 20 minutes, rude attitude of the driver and scammed on the return change from my cash fare. Stick with Blue Bird . . . read more

Arrives very quickly to pick you up when you call. Very clean cabs, with a fleet of energy efficient hybrids, this taxi service is a joy to use. read more

Blue Bird Cabs - Blue Bird Taxi - Taxis Near Me - Victoria, British Columbia

Came to Vancouver Island on a cruise. Dock was far from the downtown area. Bluebird cab came by and picked us up. Taxi driver was friendly. He gave us a mini tour. Described the buildings and local. He even suggested places to eat. Overall great ride. Would only use them if i'm ever in the area again. read more

I booked a wheelchair accessible cab for transportation of my wheelchair bound mom to go to my dad's funeral, received a "confirmation text" when I booked it and then the cab never showed up. After frantic calling I was told by the dispatcher that the cabs are "not guaranteed"-how is this possible as they advertise that prebook to ensure you have a ride ready. Horrible customer service, false advertising and leaving people (who are so dependent on others)without their prebooked cab -hard to even express my contempt for Victoria taxi companies. Blue Bird and Yellow Cabs alike. read more

This event occurred on March 8, 2018, at approximately 5:35 PM. I was sitting in traffic on Cedar Hill Road, waiting to turn left (Westbound) onto McKenzie Ave. I was far enough back that I couldn't get into the left-turn lane yet. When we started moving, Bluebird Cab 15 had almost pulled up beside me, but on the other side of the road. He was passing multiple cars to get into the left-turn lane. He backed off when he saw me trying to go into the same lane, as I had the right of way. The next thing was that I had to wait to turn, due to oncoming traffic. The law says only one vehicle in the intersection at a time, so I was far enough back that 15 was behind the stop line. He honked. When the light was just about red, I was able to finally go, and 15 followed me. I turned into the left-hand lane, and signaled to enter the right. He turned directly into the right, but, because I was ahead, I ended up in front of him. He then swerved into the left lane without signaling, gave me "the finger" as he rocketed past. I returned the gesture. Finally, he got to Braefoot, where the light was red, and turned right without stopping. It was very stupid on his part to do all of that in a company car, as it was easy to lodge a complaint. Add it all up - illegally passing everyone to turn left, turning when it was too late, turning into the wrong lane, changing lanes without signaling, speeding, and running the red light when turning at Braefoot. This driver is a menace. He's an accident looking for a place to happen, and may end up killing someone, including himself. It goes without saying that he should be taken off the road. read more