This company is so friendly, professional, accommodating, and prompt. First, Mark is the owner and…read morewas super quick in responding to our texts. He was so kind and accommodating with unexpected changes to our schedule. Terry was our driver as well and was so friendly and provided helpful tips for our visit. We used them for airport pick up and drop off and for a ride to/from Butchart Gardens/the Butterfly Garden and our hotel. They showed up early each time. We rode in a limo and two SUVs, and all were modern and clean. The prices were fair and reasonable for black car service. We will definitely use them again the next time we visit. Thank you Mark and Terry for making our trip so easy and lovely!

I've been stuck in a remote area of Vancouver Island attempting to make my way to Victoria during…read morewhat has been described as the biggest snow storm in 20 years. Everything is shut down and the roads are not plowed. Mark at Knight Limousine has been amazing. He has been flexible, understanding, reliable, and very professional. He also has all wheel vehicles to ensure safety! I highly recommend this service!

Keith and his driving team did an amazing job transporting us to various locations, there and back…read morefor our weeks stay on Vancouver Island. We had trips to both the airport and ferry, down to the city, and booked golf rounds. They are all very professional; and friendly providing lots of suggestions for us while visiting the island. Every pickup was punctual in clean vehicles. Relying on their top notch service made our vacation stress free. I would recommend this shuttle service to anyone considering a trip to Vancouver Island

Keith (and Scott) picked our Robotics team up from the airport this past weekend. 25 Highschool…read morestudents and their mentors. Let's get the important stuff out of the way first: on time and at the precise location we agreed upon. As someone booking travel, you should start with that. You can take Keith at his word; he'll be there. But more than that, he's there as a welcoming spirit to the Victoria area. Was warm and engaging with stories of the area, places to visit, etc. The drive from the airport to the hotel (30 mins) flew by as he explained the things to do, the places to see; where to eat. I would book with Keith again and look forward to seeing him.

I wouldn't normal write a BIG "rant" but it is only out of disappointment that I feel sharing our…read moreexperience could help others before booking a wine tour. May.27 my work booked a wine tour through Regent Limousine for two of our 30yr retirement friends/co-workers. Tour included 3 wineries and lunch at the second location. Tastings were $5-10 which some places wouldn't charge if you bought wine and each person would pay for their lunches. We each paid our amount for just the bus trip/tour and prepared to pay for our extra's. So. . .. when we got to the first winery they were completely surprised and shocked to see 21 people ready to do tastings. Apparently we were not booked at all. Our poor driver scramble to make contact with his company and to sort it all out. Now the very busy winery had to divide our group to be able to do a tasting, which took a lot longer since they already had another group before us. Of course this puts us behind and our next tour was to include lunch, which again was not booked. Our driver then informed us they have arranged a wonderful lunch at the end of our tastings at the Malahat Chalet. Not one winery had our party booked, and our 10:30-4:30 tour was behind and we arrived for lunch at 3:30. At the restaurant there was a set menu and our office manager asked if this was being paid for by Regent to make up for the mix up with our tour. We were told if we ordered from the set menu it would be paid for, if we ordered from their regular menu it would be the cost for that person. So we were thankful for the good gesture to cover lunch for our tour mishap, until my office manager was later changed for every single lunch, $30 per meal. When she set an email to the company they claim they did not say they were going to pay for it and they didn't charge her for the extra hour it took to get us back to Victoria. I find this completely misleading and a complete let down to such a wonder celebration of our great friends retirement. " As we did not have a reservation for your group on that very busy day and in order to accommodate you on the spot,, I had to split your group up for the tasting, which I normally would not have done, and the tasting was a bit more abbreviated than I usually do. Vigneti Zanatta "It was unfortunate that Regent didn't make the appropriate reservations for your large group on the 27th and I was pleased to hear that Shannon was able to accommodate your group of twenty" 'Unfortunately, the tour was not booked with us ahead of time and we were unaware of your visit which makes it hard on us to give you the proper tasting and time with a Blue Grouse team member. "

Just got back from a cruise to Alaska. Myself and two young kids (8 and 10) got a 2hr tour of…read moreVictoria by a wonderful driver called Dave. He was an older gentlemen and very knowledgable about the area. He took us to a great ice cream parlor that was off the beaten track - he took us around various neighborhoods and landmarks. The car was immaculate and we felt like royalty stepping out. Well worth it rather than going on the more expensive, rigid and cheesy cruise excursions. Highly recommended; especially if you have very limited time in port.

Jaafar picked us up at the cruise terminal and took us on a wonderful tour of the city. He was…read moreknowledgeable and super friendly. He took photos of us at various landmarks. He knew all the places to stop, including one for picking up Nanaimo Bars. We couldn't have found a better tour of the city. Thank you, Jaafar!

we reserved a van to take us to the airport. after it did not show I called and was told that the…read morevan may not show up for hours as they were serving others in a different part of town. the operator was rude and did not care this may mean we could miss our plane. Terrible service. Reservations mean nothing and the dispatcher was rude. Never use this company.

Doesn't answer the phone or reply to booming requests. Super weird that they're so highly rated!read more

After a terrible experience with Blue Bird Taxi, we discovered the best service in Victoria! Not…read moreonly are the rates reasonable, but the cabs are spacious! After an amazing morning ride with Clayton, we set up several more pickups throughout the day! Our group of 5 rode comfortably all day. A+ for amazing service, Uptown! I hope you are able to grow your fleet a bit more

Good service but can be a bit slow. I guess they usually leave every 1/2 hour but the day I was…read morehere it was 45-50 min and it was a long drive to the hotel due to all the stops to different places. It is around $26.00 a person and I finally got to my hotel 2 hours or so later. On the bright side it was cheaper than the taxi and I was dog tired after traveling for 18 hours and needed the time to sit and just chill.

This review is for YYJ Airport Shuttle. The trip from the…read moreairport to the Marriott went as follows on Tuesday, April 28th about 1:40 p.m. The bus driver got in the van and did not shut up until he announced that we were taking a detour to the company's office so that he could get off and drivers would be changed. He also announced that this was the end of his day and week as if any of us cared. He talked all about himself and his life. The new driver was quiet but did not seem to know much about his job and the original driver kept calling him. It was unnerving and stupid and I will never use this service againnnnnnnnnnn. How could he concentrate on driving all these people when he is talking and talking and talking and talking. Truly do you think this was professional at all? The driver from the Marriott on Saturday, May 2nd at 9:56 was police and professional but our original experience was so bad.

I wish I could split up my stars by category...so let's try…read more Service: 5 stars. Only 5 minutes late! And if you don't have a reso, they still pick you up. Not sure how that works cause I don't think the driver can take money, but it's a nice touch. No reso means you may be sitting on the floor, but likely not for long as many people get off at China Beach before the bus heads to Victoria. A great service for avid hikers who need a ride back to their cars or didn't have one to begin with. I am a HUGE fan of accessible yet still "wilderness" hiking. Price: 3 stars. I picked up the bus at Sombrio which means a good 1.5h ride or so. I paid $55. A weeeee bit steep if you ask me considering the bus from downtown Victoria to downtown Van (and including ferry) was under $45. Smell: MINUS 5. Wow. The second I stepped up it hit me like a ton of bricks. Last time I encountered rankness of that caliber I was in South America on a bus that contained people, babies with no diapers, livestock and chickens. And no, you do NOT get used to it. You take it for as long as you have to and you breath through your mouth (although doing so always makes me think of those nasty molecules passing through my mouth and tongue which is kinda worst than your nose right? which is the lesser of 2 evils??) I cannot, however, let the the stankness of smelly dirty hikers influence my rating. I'm sure I contributed and all I kept thinking was...that poor poor driver. I hope he is adequately compensated. Overall... a solid 4 stars. I would recommend the service, just bring nose plugs.

Pros: Friendly driver…read more"Door to door" service On time I was going from Port Renfrew to Nanaimo and the transfer in Lake Cowichan was effortless Camping rentals right on the bus, and at good prices Friendly customer service Cons: Slightly expensive...but it's a specialty service Bus does not smell good