This company is so friendly, professional, accommodating, and prompt. First, Mark is the owner and…read morewas super quick in responding to our texts. He was so kind and accommodating with unexpected changes to our schedule. Terry was our driver as well and was so friendly and provided helpful tips for our visit. We used them for airport pick up and drop off and for a ride to/from Butchart Gardens/the Butterfly Garden and our hotel. They showed up early each time. We rode in a limo and two SUVs, and all were modern and clean. The prices were fair and reasonable for black car service. We will definitely use them again the next time we visit. Thank you Mark and Terry for making our trip so easy and lovely!

I've been stuck in a remote area of Vancouver Island attempting to make my way to Victoria during…read morewhat has been described as the biggest snow storm in 20 years. Everything is shut down and the roads are not plowed. Mark at Knight Limousine has been amazing. He has been flexible, understanding, reliable, and very professional. He also has all wheel vehicles to ensure safety! I highly recommend this service!

We had an amazing experience with LA Limo in Victoria. My family and I were on the Norwegian Bliss…read moreand we found LA Limo through the Butchart Gardens website. We priced out the options and LA Limo's luxury bus was a better value than booking the excursion through NCL. Bob was our driver and was an incredible tour guide. He took us to the Gardens as soon as we got off the ship so we could maximize our time there. We had considerable more time than the people who booked through NCL. After the gardens closed, he took us on an amazing sightseeing tour on the way back to the ship and he told us great stories and the history of Victoria. He was extremely genuine and enthusiastic about his job and he clearly took care of us throughout the tour. He said we were the first cruise ship to dock in Victoria for 2024 so the atmosphere was filled with excitement - which enhanced our experience. Their office staff is very organized and prompt in communication. Jennifer and Dylan were extremely responsive and kept us updated at all times. I cannot wait to return to Victoria and I would not hesitate to use LA Limo for all my transportation needs. That was the highlight of our trip and definitely the most memorable.

Awesome experience with LA Limousines and I highly recommend them. They picked up my son at…read moreVictoria airport to bring him out to Sooke to see his grandfather during a snowstorm. His flight was delayed and then there was an accident on the Sooke Highway. It took them 3 hours and Michael was calm, professional and entertaining. My son said the conversation was excellent! Thanks for being there for us, Nancy Lewis

I wouldn't normal write a BIG "rant" but it is only out of disappointment that I feel sharing our…read moreexperience could help others before booking a wine tour. May.27 my work booked a wine tour through Regent Limousine for two of our 30yr retirement friends/co-workers. Tour included 3 wineries and lunch at the second location. Tastings were $5-10 which some places wouldn't charge if you bought wine and each person would pay for their lunches. We each paid our amount for just the bus trip/tour and prepared to pay for our extra's. So. . .. when we got to the first winery they were completely surprised and shocked to see 21 people ready to do tastings. Apparently we were not booked at all. Our poor driver scramble to make contact with his company and to sort it all out. Now the very busy winery had to divide our group to be able to do a tasting, which took a lot longer since they already had another group before us. Of course this puts us behind and our next tour was to include lunch, which again was not booked. Our driver then informed us they have arranged a wonderful lunch at the end of our tastings at the Malahat Chalet. Not one winery had our party booked, and our 10:30-4:30 tour was behind and we arrived for lunch at 3:30. At the restaurant there was a set menu and our office manager asked if this was being paid for by Regent to make up for the mix up with our tour. We were told if we ordered from the set menu it would be paid for, if we ordered from their regular menu it would be the cost for that person. So we were thankful for the good gesture to cover lunch for our tour mishap, until my office manager was later changed for every single lunch, $30 per meal. When she set an email to the company they claim they did not say they were going to pay for it and they didn't charge her for the extra hour it took to get us back to Victoria. I find this completely misleading and a complete let down to such a wonder celebration of our great friends retirement. " As we did not have a reservation for your group on that very busy day and in order to accommodate you on the spot,, I had to split your group up for the tasting, which I normally would not have done, and the tasting was a bit more abbreviated than I usually do. Vigneti Zanatta "It was unfortunate that Regent didn't make the appropriate reservations for your large group on the 27th and I was pleased to hear that Shannon was able to accommodate your group of twenty" 'Unfortunately, the tour was not booked with us ahead of time and we were unaware of your visit which makes it hard on us to give you the proper tasting and time with a Blue Grouse team member. "

Just got back from a cruise to Alaska. Myself and two young kids (8 and 10) got a 2hr tour of…read moreVictoria by a wonderful driver called Dave. He was an older gentlemen and very knowledgable about the area. He took us to a great ice cream parlor that was off the beaten track - he took us around various neighborhoods and landmarks. The car was immaculate and we felt like royalty stepping out. Well worth it rather than going on the more expensive, rigid and cheesy cruise excursions. Highly recommended; especially if you have very limited time in port.

Awful company, with terrible service and even worse customer service. They basically cancelled our…read morebooking blamed us for it, and were straight up rude to us. Never using this company again.

I know the importance of good customer service and found this limousine to offer an array of…read moretransportation, plus provide for events within Victoria and the area. Having someone to drive takes out the hassle and frees me up to have a great time. I think it is important to provide customer service that others are happy with. I feel the company is working on this.