We've had 2 dealings with this company, with the first being November 5th 2011 and August 3rd 2012. Unfortunately both were not the memorable experience that a customer would come to expect from paying for limousine services. The first booking for a statuette which we had to cancel as we were planning on decorating the Limo bus prior to the party and logistically Alpine was the better choice as LA Limo parks their vehicles way out in Metchosin. After a phone call to cancel the booking arrangement with LA Limo, they proceeded to call us back to confirm and not realizing it was LA Limo and thinking were were still only dealing with ALPINE we arranged a pick up time. Understanding that we made a simple error unfavourable to us the LA Limo bus arrived to pick us up at the same time as the Alpine Limo bus. After the confusion was sorted out and apologies were made by us to LA Limo we were stuck with the full amount of the bill, somewhere around $1200. Sympathetic to the situation we were and would amour-ably pay the driver for his time, but they stuck us with the entire bill, and denied that we ever cancelled. Insinuating that our planning committee were acting unfaithful and continue to instill upon themselves and us that the cancellation never took place.
After some tears and some discussion they able to afford us a credit of a 2 hour value in a stretched limo, however not the limo bus. Which they did reduce the total charge down from the original $1200 which was decent especially in these financial times that to our dismay this country still is feeling, with people not spending as much disposable income as we have in the past.
Finally August 3rd for a special moms night dating back from Mothers Day gifts we decided to use the credit that we were afforded. We booked a limo for a pick up and drop off to Mama Mia as well as a pick up from the show and drop off. By the time we reached the day of the show we called LA Limo the morning of to confirm the reservation as THIS time around we received no confirmation phone call. Not realizing this was foreshadowing of things to come in dealing with this company. The booking was for pick up at 6:30 as the show started at 8pm. Waiting in the drive way for 15 minutes past the scheduled (so we thought) pick up time we called the office and the confusion in the voice on the other end was apparent and our booking seemed to have been "forgotten". After some scrambling this older stretched Lincoln arrived 35 minutes behind schedule. With the driver in a panic and eager to help satisfy the customer which the company has failed to do, yet again. The eager driver was a little to eager or in experienced or possibly was busy enjoying life when he got the call to fill in and pick us up as he displaced a couple patio stones as he exited my driveway, narrowly missing a 2ft deep trench in front of the house which would have had a limo completely block the road being stuck in the ditch. In addition to causing significant damage to the exterior of the limo, he caused the occupants to spill beverages all over their brand new formal wear that was chosen as the attire for the elegant evening that had yet to even get going. The driver had to return back to the house so we the customers could clean up after his atrocious driving. But the driver still had a smile on his face and made it his mission to ensure a a fabulous evening was had and the proper treatment was bestowed upon his guests which is above and beyond what the company itself would ever be willing to do. Because the limo was so old and technology has far surpassed its life span the driver went out to get an adaptor so we could play an iphone in the car and relish in the fact that Mama Mia was an amazing performance and a great show that will never be forgotten and allow us to relive those moments during the extended drive home. But sadly the one dark spot of that evening was LA Limo and the low level of customer service provided by them as a company.
Except from the driver there was no apology or explanation by the office given as to why there was no car here at 6:30pm as booked. They only seemed to place blame on the customers who were trying to show their mothers a a great evening. As this past night Aug 3rd was only a "credit" we were treated as second class customers and received second class treatment from this company. It is one thing to settle confusions and business dealings in an appropriate and professional manner, however to conduct business with arrogance and treat customers as a lower class of citizen is beyond wrong, as well with threatening undertones. read more
