Ordered a cab AN HOUR in advance to make sure we were at our ferry in time to walk on to begin our…read moretrip to Disneyland with our two young, VERY EXCITED kids. At the requested time, no cab. We called and were told a plane had landed at the nearby airport and all cabs were directed there. So we missed our ferry. Thanks for ruining our kids first day of their very first vacation. We won't EVER be calling you again.

Horrible company! Booked a cab for Xmas eve three weeks in advance. Confirmed the booking the day…read morebefore. No cab at 9pm as ordered. Called to find out why and was told it was delayed...should be there in 20 minutes. Still no cab after, called again. Told they weren't sure when a cab would be there. They were very hostile and demeaning, like they were using the cab as leverage! I was then talked down to about my 'first world problems'! Wow! Horrible company, not only would I never use them again, I will be sure to let everyone I know, know about them. Minus stars if I could!!

Jaafar picked us up at the cruise terminal and took us on a wonderful tour of the city. He was…read moreknowledgeable and super friendly. He took photos of us at various landmarks. He knew all the places to stop, including one for picking up Nanaimo Bars. We couldn't have found a better tour of the city. Thank you, Jaafar!

we reserved a van to take us to the airport. after it did not show I called and was told that the…read morevan may not show up for hours as they were serving others in a different part of town. the operator was rude and did not care this may mean we could miss our plane. Terrible service. Reservations mean nothing and the dispatcher was rude. Never use this company.

We used L.A. Limousines over a period of 4 days to pick up and drop off VIPs from Victoria…read moreInternational Airport to the Oak Bay Beach Hotel and also as a shuttle service the night of an event between the hotel and a private home -- with an unanticipated trip to downtown. We made adjustments along the way to accommodate our VIPs. Kyara and her entire team -- from the coordinators to the drivers -- could not be more professional. We could count on them every step of the way without issue and hope to use their services in the future. This decision is a no-brainer. Use L.A. Limousines without hesitation.

We had an amazing experience with LA Limo in Victoria. My family and I were on the Norwegian Bliss…read moreand we found LA Limo through the Butchart Gardens website. We priced out the options and LA Limo's luxury bus was a better value than booking the excursion through NCL. Bob was our driver and was an incredible tour guide. He took us to the Gardens as soon as we got off the ship so we could maximize our time there. We had considerable more time than the people who booked through NCL. After the gardens closed, he took us on an amazing sightseeing tour on the way back to the ship and he told us great stories and the history of Victoria. He was extremely genuine and enthusiastic about his job and he clearly took care of us throughout the tour. He said we were the first cruise ship to dock in Victoria for 2024 so the atmosphere was filled with excitement - which enhanced our experience. Their office staff is very organized and prompt in communication. Jennifer and Dylan were extremely responsive and kept us updated at all times. I cannot wait to return to Victoria and I would not hesitate to use LA Limo for all my transportation needs. That was the highlight of our trip and definitely the most memorable.

It's very unfortunate that this company is no longer in business. I relied on their service for…read moreyears.

From the owner: Pacific Companion specializes in the transportation for people with all types of mobility and…read morephysical challenges, from any point on Vancouver Island to any point in B.C and return if required. We offer home, appointment and outings companion services and can accompany a passenger who may require assistance on an airline flight anywhere in Canada. At Pacific Companion, we transport people to medical appointments, social events such as weddings, group outings and tours for the mobility challenged in our wheelchair vans/mini buses. Our staff can stay and assist you if extra help is needed at any appointment or social event. A wheelchair can be supplied if required while using our service at no extra charge. Pacific Companion provides Non-Emergency Stretcher Service to and from care homes to hospital appointments, medical procedures or hospital discharge. Pacific Companion provides Public Event First Aid anywhere in Greater Victoria or Vancouver Island with licensed paramamdics.

For months of Covid19 (starting with China in Jan) there was NO WAY to call. The Air Canada number…read morejust gave you a recording saying "unless you are flying within 48 hours" please call back - and it hung up. So when I mistakenly booked the wrong city to fly into (those Hawaiian names are so alike!) there was no way to rectify it by phone, and I had missed the online change window of 24 hours. So I had to buy another flight, and hope to get a refund later. When I was within 48 of flying I was able to call and explain the wrong booking. I was told to email the details and it would be taken care of. I got a refund in the mail of $88 when the flight cost $219. There was no explanation given. Calls are allowed now in June, but the wait is 2 hours. Service?

My father and I were flying from Comox to Calgary via Vancouver…read more After setting up his medical at the time of booking, being confirmed and boarded, with the same oxygen machine he has travelled with dozens of times, we were given 2 options, leave the oxygen machine or leave the plane. We tried to explain to to the pilot and stewardess that the fact that my father would die without the oxygen, and a call from Danniele at the customer check in explaining that it was an approved machine we were forced to deplane. My father and I both have medical issues with walking so this became the first problem. Then the plane left with our luggage and medication. Once we returned to the terminal Danielle showed us the list of approved oxygen machines and what a surprise, there was my fathers machine. We then had to take a $30 cab ride, and rent a $120 hotel room. I then had to go to a walk in clinic to obtain a days worth of medication. Then wait 10 hours for our next flight. Then a 3 hour layover in Vancouver. We then went to the only restaurant without a wait to eat. After finishing dinner we asked for a cart pick up but we're told I had to wheel my father back to the Air Canada wing and wait. We waited 20 minutes and once no one showed up I was forced to push him the full distance as we would have been late for checkin. We landed in Calgary at 1:00am after beginning our day at 4:00am. This caused quite a strain on my fathers heart and my knees. All for an obstinate pilot that refused to listen to anyone as if he was on some kind of power trip. This treatment has left us bitter and likely to give poor reviews to everyone we meet. I would like to add that Danielle in Comox was very helpful in getting us a new flight and assuring we would not be removed by another flight. I would also like to add that the gentleman who deplaned my father in Calgary was very helpful in wheeling him to baggage claim and helping him find me.

The Swartz Bay terminal is really well organized and labeled. I have used both the vehicle side and…read morethe walk-in side many many times. For walk-on, the waiting area is very close to the entrance to the terminal and so you can arrive quite late and still make it on to the ferry. There is a free luggage check-in service from Swartz Bay to Tsawassen that I use all the time. Just weigh the bag, attach a heavy tag if necessary and slide it down the baggage slide! I love it as I don't have to carry luggage onto the ferry. Luggage arriving from Vancouver get put on the carousel outside - it can sometimes take awhile to arrive. From the vehicle side, it's very easy to get on with a ferry reservation. If arriving early enough, there is very little lines to get in and service is very fast. There is a small cafe once in the waiting area to use the washroom and grab snacks. The terminal staff are all very nice and informative. Everything is well labeled so visitors won't get lost. It is also pretty clean considering how many people travel through each day. On holidays and weekends, it can be crowded. There are two bus lines that go to downtown which are very slow and get crowded quickly. Sometimes it won't even be able to fit everyone and people have to wait at least an hour for the next one. There are taxis that typically wait outside the terminal, but there are usually very few so be sure to get outside quickly.

Catching the ferry between Vancouver and Victoria was an educational experience!…read more There are different ferries at different ports and some of them go to different islands. Finding the correct one was the challenge! This is the one to get from Victoria to Vancouver. We didn't have a reservation. We missed the 7pm ferry; paid for the 9pm ferry (2 adults and one undersized vehicle less than 20 feet); and waited to board. We locked the car and used the restroom at the restaurant. There was an announcement that told passengers to get their vehicles ready to board. The process was very organized and the staff waved vehicles into the designated lanes and motioned vehicles to get closer to the car ahead of them. On board, we used the restroom, walked past the cafeteria and restaurant, browsed the gift shop where my niece purchased a magnet, and found seats to wait out the hour and a half trip. Overall, it was a pleasant experience! We probably will do this again some day!

Island time. Cute petite port with a few shops. You can get a bus from here to Ganges village…read morearound 20 minutes away. It costs only 2.25 CAD as of 14 February 2017. Ferries are pretty regular from Swartz Bay. Easy day trip from Victoria. You don't need a car, but it is easier if you have one. I took the bus. Since it is a car ferry, you can bring your car on the ferry and explore Salt Springs Island. It was a 30 minute - ish ferry ride from Swartz Bay to Fulford Harbor. A chilly February crossing, but beautiful. I stayed on deck through out. It was a bit less windy on the level where the cars park. So cool (and cold with the wind)! Saw some seals too!

From exceptional up to date training to a world class marine experience. BC Ferries is the ONLY way…read moreto travel the southern and northern gulf islands. I'm happy to choose BC Ferries time and time again. Please don't life ban me like that Saturday Market milk lady in crofton.

I took my 78 year old mother on her "bucket list" vacation, she has always wanted to see Victoria!…read morehowever, with Alzheimer's starting to affect her ability to keep up, being driven about by Kevin in a Tesla was the most wonderful solution! We had a perfect day learning about the history of the island. Kevin is very attentive, and honestly I had a nice break from being the caregiver, as he was so gracious to help her in and out of the car at every stop! history buffs will love his tour, and we saw things I ended up ordering books about (local artist emily Carr, the First Nations art, the Queen's house, the oldest China Town in Canada) after the tour. It's such a fascinating, whimsical place! I recommend the Tesla tour 100% and will be back!

We were in Victoria as part of an Alaskan cruise in June. We decided on a tour with Kevin at Tesla…read moreTours. He picked us right outside our ship, took us to the Castle before anyone else was there, the Government House gardens & Christ Church Cathedral. Followed by a scenic drive to Butchart Gardens; where we spent the rest of the afternoon. He also arranged for the tea and lunch service at the gardens using his member discount. It was completely wonderful! The food, service, and atmosphere were all excellent. We did offer for him to have lunch with us but he insisted on waiting so we could have some time to ourselves. After tea, he walked around the gardens with us, happily taking pictures and giving us interesting info. At our request, he dropped us off at the Fairmont Empress around 4pm. We walked around a bit and then took a cute little water taxi back to the ship. I highly recommend this tour if you have 2-3 people and want to get a lot done in a short amount of time. Kevin is very friendly and knowledgeable. Oh and of course, the car is amazing! We'd love to tour with Kevin again in the future!