Excellent team- we bought a new heat pump system and they were timely, very competitive pricing,…read moreexcellent staff. So pleased with our whole experience with Randy's Heating.

I know I've already written a review for Randy's Heating in Bremerton, but the quality and…read moreprofessionalism of their service and maintenance is also OUTSTANDING. After switching to Randy's back in 2024, I elected to invest in a service and maintenance contract with Randy's Heating (and Air Conditioning). John is my service guy. He arrives exactly when scheduled and does a thorough maintenance service on all the equipment. He's been in the business for over 40 years and his experience shows. Needless to say, I'll continue to contract with Randy's for service and maintenance. ...it's all about trust, skill, and reliability.

Michael was on time did what he said he was going to do and told me how to save 12% to 15% on my…read moreheating bill. I recommend his company to anyone interested in maintaining their Hvac system. He did not try to oversell which is rare in today's market and is willing to help me with the installation of a smart thermostat for the home that he convinced me I could do myself. Thank you.

Reliable, and good workmanship and very professional. They…read morecome on time and they leave their work area clean.

On Friday afternoon my tenant's water heater started leaking. It turned out to be the hot water…read morepipe leading out of the water heater. We called West Sound and set up an appointment for Monday. Derek showed up promptly right in the middle of the 2-hour arrival window. He diagnosed and fixed the issue in less than an hour, providing me with photos before and after the repair. We appreciated West Sound's fast response and Derek's friendly, competent approach. I will definitely use West Sound for our future plumbing needs!

I would rate this business five stars but see further. I called on a Tuesday for a gas furnace…read morecausing exhaust smell in the house. Keisha was knowledgeable and courteous, and she was able to schedule a tech visit the next morning, which was fantastic. Tech Tompall came out, did a diagnostic, found that the heat exchanger was fine but the fan capacitor kaput and thus the fan wasn't running. He replaced the capacitor and furnace works great. However, I am a little bit miffed at the charges. $199 service call, plus an additional $241 to install a $30 capacitor seems like an unreasonable charge. But what ya gonna do when your heat isn't working?

Fantastic company to work with. Our baseboard heat shorted out during the rain and we needed…read moresomething done right away. We called several places and Randy at Poulsbo Heating was the only one to return the call. He came right out and in discussing options we decided to go with the Mitsubishi split system. He and his crew did a great job and I would recommend them to everyone Pat and Merry Kingston

I have been working with Randy, the owner for the last 5 years. With each and every interaction he…read morehas been gracious and fair. More importantly, he gets to the heart of the problems and fixes them. In our situation, we have a super old boiler from the 80's and Randy has been helping to massage it along. He never tried to sell me a salesman pitch. He offers what he thinks is a good idea and not because he is merely focused on making a profit. This last night, our Boiler went out. Despite being after hours and having already had a a very long day that took him to 8pm, he came and worked with me till midnight. He's done this for me time and time again. I can't say enough. I always call him my angel. Do right by Randy and he'll help you out when you really need it.

Shoddy techs. Ok customer service. Firstly, look this…read morecompany up on L&I and see a history of violations. Second, I am disappointed with this company. They destroyed drywall and left unsealed exterior holes until I called customer service and had them come back to conduct repairs. When the technician left, he falsified my acceptance signature. My home furnace failed Inspection the first time due to a gas leak. When the tech came to repair, he bitched and said theyre just looking for issues. I dont want to hear that from a tech meeting MINIMUM state standards. TL;DR learn from my mistake and take your money somewhere else.

Arnold Silva and his apprentice were at our home yesterday to replace our 20+ year old heat pump…read more They replaced both the external unit and the internal unit, hauled away the wreckage of the old and cleaned up after themselves before leaving. Not only was Mercurio's bid competitive, but once we accepted, the team was on site the next day. Arnold was friendly, efficient and got the job done same day. Excellent work!

Been using Eagle since we moved to Washington in the fall of 2024, primarily for heat pump and AC…read moremaintenance twice a year. The techs have all been good and we've been happy. This review is to say that Tom, new to Eagle, "gets it". Excellent service, thorough cleaning/testing/inspecting, and very knowledgable about our systems. No upsell hinted at, a fine addition to a fine company. Couldn't be happier.

​I am writing to share my experience with Eagle Pipe Heating & Air…read more ​Eagle Pipe performed non-compliant electrical work on our HVAC system that was a potential fire hazard, and they failed to pull required state permits--despite charging us for the permit fee on our invoice. ​Their installation of the air handler was also non-compliant, as they failed to properly install a secondary drip pan or drain line. This caused persistent water leaks that resulted in over $11,000 in property damage. Despite sending technicians out six separate times, they failed to fix the ongoing issues or correct their original installation errors. On top of that, their annual maintenance visits completely ignored the indoor unit, which could have prevented this entire situation if serviced properly. ​We pay yearly for an active maintenance membership, but Eagle Pipe is now refusing to honor our membership, honor equipment warranties, or perform any further service. ​We have been forced to hire an independent licensed HVAC contractor to safely unhook the system, correct the non-compliant work, and pull the proper state permits. I strongly recommend verifying all permit filings and work credentials directly with state agencies before hiring this company.

Today's service was fantastic. Aireserv's Tom Stolworthy came by and helped me with an issue…read moreregarding ensuring enough power reached my Google Nest from the furnace. He arrived within the window their attendant had mentioned, he was friendly and courteous upon arrival, professional, and helpful with any question I had regarding the work. I feel fortunate to have stumbled upon this company and I would recommend them (especially, Tom) with great enthusiasm.

I needed to get mini splits installed in my shop. I called Aire Serv and they were out there the…read morenext day to install. Quick, easy and pricing was great. Derek and Brian were excellent. Highly recommend.

My furnace was trying to fire like crazy but never catching. I called CSW and left a message as it…read morewas after hours and they got back to me that night. They walked me thru the process to shut it down so that I wouldn't do more damage or cause a fire and then they were at my house first thing in the morning and fixed the issue. I have used them before and they have always been very responsive to my issues and working schedule I just can't say enough good things about their service.

I've used them twice. It appears the wife runs the phones and makes the schedule. When I needed…read morethem a couple of years ago, I found her unpleasant on the phone. I can't remember the details but I was uneasy, but because the rest of the experience was ok. I rolled with it. Unfortunately, I am in need of another repair. She answered again. But she was so rude and while on the call I recalled just how much she sucked last time. She said they were busy. She was irritated when I said I had a restricted schedule. I asked twice for what days or times were open. She said she "couldn't even think about it until next Friday" (which was 8days away). I asked her what that meant, "can't think about it"- did that mean she couldn't even look at the schedule until next Friday? She then clarified and sarcastically said that would be the first day they could come out. Wow. That was hard. Just trying to make an appointment. Forget it. Called the next place and at least I could easily get a time slot. Fools... I'll be installing a new heat pump. They lost that business and all future business.

We had our air conditioner and furnace replaced by Dana's Heating and Cooling, and we were very…read morepleased with the entire organization and the speedy response to our call for help. Rick Miller played a key role in guiding us through the selection and purchase. He treated us like family. And the installation crew provided timely and professional work. The main office kept us well informed. Everyone went beyond our expectations. We highly recommend Dana's Heating and Cooling,

Hot water heater decided to die on me so I called Dana's. They were polite and friendly and came…read moreover the next day, the guy was polite and friendly and gave me different options for what I could go with in replacing my water heater such as different types of tanks or even a tankless one. I opted for a size increase and a couple of days later to may surprise they showed up on time and the installers were even more friendly and charismatic. They wasted no time and finished before the estimated time and to top it all off, the price wasn't as bad as I thought it would be. Plus they have payment plans.. what!! friendly, fast and affordable.. would highly recommend!!