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    Washer Guys

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

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    Commercial laundry services

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    3 years ago

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    IRS Cleaners - Unrequested "repair".

    IRS Cleaners

    (40 reviews)

    $$

    IRS Cleaners was one of the best places in Brentwood for clothing repair. However, it is no longer…read moreowned by the same people, and the quality has decreased. That's the short version. So, if you'd like the story, here it goes: On April 8th, I dropped off a pair of work pants for drycleaning, and a "tear in the knee" repair. The pants were supposed to be ready on April 15. I attempted to pick them up on April 16 or 17 and was told they were not ready. Their regular repair person was out, and they shipped the pants to Tracy. I thought that was odd because typically the work was done at IRS. They told me to come back in another week. I returned April 22, found an incorrect glue repair was done on the pocket, and there was still a hole in the knee. The pants had not been drycleaned and they were just sitting on the repair person's counter. The employee refunded the $10 repair, but the problem was not fixed after two weeks, and now I still needed to get the hole repaired. She told me the repair person would be back later that day and would fix the hole. I left the pants and a couple hours later the hole was repaired. But, I had a glue problem. So, the experience was frustrating, and I asked to speak to the owner about it. The employee stated I had to call the Tracy Park Avenue Cleaners and ask for Mike, the owner. I called and was transferred to the manager, Manani. Manani told me I was not allowed to speak to the owner and that she handled all business-related issues. I told Manani IRS had done the wrong repair, left white glue all over the pocket (and drops on the pant legs), didn't dry clean the pants, and didn't even repair the ripped knee until I pointed out the mistake. She told me to send in the pants through Park Avenue Cleaners in Brentwood (another one of their stores) to the Tracy store. So, at this point, I've been to IRS three times, and now I'm heading to Park Avenue Cleaners. My next available errand day was April 29; I dropped them off with a pickup of May 2. So, here's the end of the story, and why I'm writing a review for Brentwood residents. Manani calls me up and tells me there's nothing she can do about leaving glue all over the pants. She then tells me I'm lucky because they did the repair free of charge. And then she says, "You can decide how you want to move forward", as if we're entering some sort of legal battle. I felt like I was dealing with a faceless corporation, and that's what this place has become.

    Stay away from this cleaner at all costs. Zero stars…read more I brought my two formal drapery panels to be dry cleaned. When I got them home and rehung, it was clear that IRS laundered my panels instead of dry cleaning. The panels shrunk in length more than six inches, 7 1/2 to be exact, are extremely wrinkled and the lining is pulling apart from the fabric. I called and spoke to Maria, who told me that the panels were sent out, off-site so she had no idea if these were laundered. I asked her to please find out and let me know. She called me back to tell me the person she spoke to at the cleaning facility also couldn't tell her how these were cleaned. Offered me bringing them back to be stretched possibly. I told her I didn't think they can stretch my fabric more than six inches. I offered to send pictures to her which I did so she can see how bad these shrunk and haven't heard back. I then e mailed management at info@irscleaners.com with photos and haven't heard back. My drapery is ruined, and my concerns are falling on deaf ears. This is not a way to run a business. Stay away!

    Washer Guys - laundryservices - Updated May 2026

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