I have been a loyal customer since moving to Oakley 11 years ago. I have never had any problems. I've gotten draperies, dresses, suits, table linnens, a comforter and your normal shirts and pants cleaned here. I've gotten numerous jeans hemmed and a suit jacket altered as well. All to my liking.
The reason #1 for only 3 stars is due to the fact that I recently dropped of a few items to be laundered and was told they'd be ready on Wednesday 4 days after dropping off and they were not. I was told to come back later that day and they'd be done. I had my hubby stop there on his way home from work to pick them up (4hours later) and my things were STILL not done! This is the first time I've ever had this problem arrise. The owner is always apologenic, however I've already wasted time and effort.
They have a special going on right now that if you spend $30 you get like 10% off, spend $50 you get 20% off and then spend $75 you get 30% off ONLY IF YOU PREPAY FOR YOUR ORDER! So I did, no worries right, makes it easier when picking up! Or so I thought.
Reason #2 for a low rating....When I eventually came in to pick up my blouses, dress and draperies I grabbed the hangers and went to walk out, remember I had ALREADY paid for service when I dropped off. The owner was like ma'am you need to pay...I was like no I don't, I already paid. On the pink claim ticket there was still a balance but since I had the merchants copy of ATM slip (at home, I had just brought claim ticket) UGH...I had my hubby get outa the car and show him on the smart phone the bank "statement" where our account was debted for the exact total that owner claimed we still needed to pay! He stated well I don't know why someone would have not marked paid on your pink slip...I stated I don't know either but you should ask yourself that, your the one who checked me in! WTH! UGH...he finally had me write down my address on their pink slip and said that its all fine. Well now I'm confused...if its all fine why are you asking for my address? I obliged only because I knew I was in the right and he was in the wrong.
Its just fustrating when its a he said she said kinda situation. But if there's proof...c'mon you see me all the time and know I'm a loyal customer. I'm not gunna stiff you because, Karma is a bitch and I don't need that!
So, moral of my story for you folks...keep your reciepts and stand your ground! read more