My husband & I were so excited to try Wasabi House. It was our anniversary dinner, 18 years! Our son was busy at a school function so we had the night to ourselves for a few hours. Got there & was glad to hear that there was only a 10 minute wait with 2 couples in front of us especially since the place was oddly full if 2 people sitting at tables for 4 is considered full. Anyhow, this was told to me by a woman I perceived as the hostess because she was behind the desk. But she never took our name. She said we just wait.Then she left, never to return. Several other people, maybe waiters, also came to the desk but didn't speak to anyone of us waiting. This is when we should have left! But we had time, love sushi, and, it was our anniversary so, we stayed! Another couple walks in after we are all waiting for 10 minutes, waves at sushi chef & goes over to talk to him. The woman comes back & seats the 2 couples, next to each other. They aren't together so she apologizes & says there are no other tables & hopes this is ok. After 20 minutes, a place at the sushi bar opens up. Yay!! Nope! The couple standing by the sushi bar, apparently best friends with the chef, sits down! They have the nerve to look right at us, & all the other people behind us who have now accumulated in the non-existent waiting area. The twilight zone!! One of the waiters is at the desk when this happens so we say something to which he says, "oh, sorry, that's the sushi bar". Well, DUH!! Had we known we could've just walked up, we would have. So we wait 5 more minutes and same waiter who was behind the desk starts cleaning a table, finally, that has been empty since we got there. He apologizes again as he seats us. I can go on to say how long we waited for everything but it would be pointless at this point! All told, we were there an hour and a half, had the soup & salad portion of our dinner & asked to have our sushi meals to go because by then it was nearly time pick up our son. Mind you, we didn't order appetizers & just ordered the usual rolls. Nothing fancy! Our waiter apologizes yet again stating it's so busy on a Friday night. Really? How about not seating 2 people at a table for 4 (2 tables pushed together) . If they separated most of those tables, seating would not have been an issue at all.At 10pm we were finally home and able to eat our..........dinner?? How was it? Well, by then my taste buds could care less! A word of advice to the owners/managers of Wasabi House......... learn how to run a restaurant! You don't let someone walk into a place where people are waiting, sit down, eyeball the people waiting, and not one waiter says anything to them and you don't just keep apologizing as if that would make it all ok! More than 1 apology a night should throw up red flags to the management that there's a big problem! There were many empty tables, but no bus boys. All of the tables are pushed together to make tables for 4. There is so much floor space you could separate many of the tables to accommodate your couples wishing to dine. The empty spaces are cavernous!! If they did that, there would have been more than enough tables for everyone to sit as soon as they walked in. My advice to future diners, ........ go somewhere else unless you don't mind waiting 2 hours or longer for your food depending on how many people who are friends with the sushi chefs just waltz in & take the first open seat and if you don't mind that the management could care less! On the other hand, if all you wish to order is a plate full of apologies, you'll be extremely satiated!!! It matters not how good the food is if the service and staff are horrible. Think......"Seinfeld, 4!!!!!" Basically, the management gives the impression they could care less. Apologies don't always make things ok, especially when all they do is apologize all night! There's just no rhyme or reason to the way this place is run. read more