I took my pets here for 4 years and was happy with the care they received until this year…read more During this incident, front office staff told me I couldn't speak with a veterinarian if it wasn't the one that I took my cat to recently. Dr. Bush wasn't in that day and I needed help as my cat was very sick after starting a new medication. I begged to talk with any Dr. on staff or have someone call me back before the end of the day. I was told point blank "it probably won't happen, but if they have time then they'll call." I didn't receive a call that day. Next day I was more worried about my cat and was met again with rude front office staff sighing loudly on the phone and interrupting me as I try to explain my situation and asked for Dr Bush. This time my vet was in but now I can't talk with her, but I was told to make an appointment with a tech, no Dr was needed. They wouldn't listen to my cat's situation yet and dismissed me at every opportunity. My cat lost half her body weight, continued to decline and I felt helpless. The next day I received a call from Case Manager Danielle who said she doesn't want to make excuses for how I was treated but went on to list excuses- " We are short staffed this week, Julia just doesn't realize when she's being rude but it's a problem they're working on with her.." I am so disappointed in Shakopee Vet. I have since found a wonderful place to take my aging pets. They took gentle care and concern with me and my pets and immediately found the issue with my cat. If you want supportive customer service and good veterinary care for your aging pets, I'd look elsewhere.

Before we got our got new little puppy we went thru the checklist of what we all needed. There are…read morethe basic things like a kennel, leash, dog bowls and toys. The list is really endless but one of the biggest decisions was who our vet was going to be. We were dog owners before and we were happy with our previous vets but I was interested in searching around. We landed at Shakopee Veterinary Clinic. It wasn't the closest one to our home but the reviews we read were amazing so we were willing to drive a little further. This is an all woman staff including the 3 veterinarians who are all excellent. They are extremely caring, personable, timely with appointments and the techs are outstanding too. Overall I'm extremely pleased. It's easy to set up appointments, call and ask questions too. You'll find some of the best care for your furry animals right here.

Working with John has been a great experience, for both myself and my dog. I have a large breed dog…read morewho developed the habit of jumping on people when greeting them, and who became very reactive to other dogs once we moved back to the city. Walking filled me with angst everyday, not knowing what I would encounter/deal with. The training sessions were well thought out and impactful, geared specifically to my dog. The directions John gave us absolutely worked! Walking my dog has become delightful again, he is no longer reactive to other dogs as we stroll through the neighborhood and my friends are enjoying coming over and not getting knocked down when they step in my door. :-) I highly recommend Paw & Order - Twin Cities!

John has never ending patience and the ability to involve my entire family in the process of…read moretraining our family dog. His training has directly resulted in changes in the way that we work with our dog and that has had a dramatic impact on the behavior of our dog. John was recommended to me by several friends that had challenging situations with their dog's and raved about working with John. We have had a great experience so far and highly recommend John to others who are looking for dog training.

Southdale Pet Hospital staff are tops in care, compassion, and medical know how. They provided my…read more10-year-old cat with loving care and diagnosis, plus treatment for her diabetes and a UTI. Not only that, but they were most helpful in explaining to me, her owner, the care she needed to assure her health into the future. They also taught me how to do insulin injections at home and provided food for her diabetes. Freyja is now home and feeling so much better, and so am I.

Southdale Pet Hospital has cared for every fur baby I've had since 1997. I cannot tell you how much…read moreI love the vets there. They're sweet, and kind toward the pups. We don't wait forever in the waiting room. They have handled end of life care for two of my Havanese. As devastating as that is, they have been so kind. They allowed me to stay in the room with my fur baby as long as I needed. It's the best place to handle one of the most difficult issues.

Always the best for boarding and grooming…read more Their groomers are so wonderful and kind and Derby has never looked better than when she has had her "spa day" at Woof Central Her boarding has been great as well. I always appreciate their Report Cards and if she can't be at home when I am away there is no place I'd rather she be. Thank you, Woof Central!

Keira grooms our standard poodle, Tiki. Each event has been terrific. Keira is warm and has a…read morewonderful touch. We arrive to pick Tiki up, and she is comfortable, content, and looking pretty. Couldn't recommend higher.

Summary: I absolutely recommend this vet. They are so kind, accommodating, caring, and take the…read moretime to explain things to you. They don't rush you through and they take time to ask if you have any questions. Connor Dougherty, DVM was the veterinarian I met with at the first visit and it was his demeanor and kindness that made me switch our dogs to this vet. He also did my yorkie's dental procedure (see experience below) and has been wonderful in the aftercare. The front desk receptionist is so kind, professional, and caring as well as all the staff I've interacted with in just a few visits thus far. Detailed Personal Experience: I recently got a 2nd opinion from this vet on my almost 9 year old yorkie's (Ollie) teeth and decided to transfer both of our dogs to this vet. They are so kind and accommodating, give you opportunity to ask questions, don't rush you, and take the time to really explain things and ease your concerns. Ollie had his teeth extraction procedure done on October 5, 2023 and it went well. I was so nervous as this was my first time leaving him at a vet and first time with him having a procedure (his neutering was before I rescued him). They really helped reassure me. They called during the procedure to inform of more necessary extractions and provided updates on how he was doing. When I picked him up, Jenna (Vet Tech) did a wonderful job of explaining aftercare instructions and answering our questions. One of their Vet Techs (I'm sorry I don't know their name) told me how she wrapped my Ollie in a blanket and cuddled him when he was waking up. I had a hard time not tearing up and it makes me emotional as I write this, to know that they cared for my baby in the most compassionate and caring way. I called today with concerns about coughing and they explained it's pretty normal due to intubation during procedure to have some irritation or soreness in the throat for 24-48 hours. They said they were going to call today (Friday) for a check-in and I beat them to it with this call and that they'd reschedule the check-in call for tomorrow (Saturday). So incredibly thankful to Marschall Road Animal Hospital for taking such good care of my Ollie.

They did a fine job (I had to euthanize my cat) a few weeks ago however I was greatly disappointed…read morethat they didn't even take the time to send a sympathy card. Previous veterinarians have always sent a sympathy card when this stressful time occurs. I have kept all of my cards from previous pets and they really do mean a lot.

My dog has been boarded here twice. First time, so far so good. Second time, they charge 3% added…read moreto your payment when using a card. $14 in fees just wasted. Also it reeked of dog piss at pick up time. Cleanliness standards aren't good. I have now looked elsewhere for boarding my dog.

My dog's regular daycare center was temporarily closed for renovation, so I decided to try this…read moreplace after lots of researching & calling different places. Unfortunately, my experience with them was horrible. First, they were unclear about their charges. When I dropped off my dog, they told me I would be charged with Standard rate. But after I picked him up, I was billed with Deluxe rate & no explanation provided. In addition, the boarding rates they listed were only for a sleeping space. You had to pay for Daycare fee if they let your dog out to play with other dogs and a bunch of other extra charges (such as the $8 for hugging/cuddling service which I never asked for). With a 12-day stay, this place costed me almost $700 total, far more than many other places would charge. Second, despite such an expensive bill and a promise for personal attention, my dog went home with open wounds and a claim "we don't know what happened" from them. I took him to the vet and found out that he was bitten with 3 deep marks. I had to pay hundreds of dollars more out of my own pocket for him to get stitches. When I called them back to express my disappointment in a very polite way, they said "We're sorry, but we really didn't hear or see anything. Plus accidents happen sometimes, you know." Overall, super sketchy & irresponsible business. Please stay away from this place if you can.

We've been taking our dog to The Bond Between for his whole 4 year life at this point! Having…read morepurchased our dog from a breeder to ensure a hypoallergenic coat, we wanted to continue to support local rescues since we didn't adopt from one. The Bond Between is a non-profit veterinary clinic and rescue that provides support for rescue animals, foster animals, and other animals not adopted from them. We continue to see Dr. Gohr because she is incredibly friendly, sweet and affectionate to our dog, and knowledgeable on the veterinary services we have requested. Pricing is always straightforward and upfront, and portions of the cost go back to supporting the mission of the non-profit. It's also not difficult to get a convenient appointment or even a last minute appointment for an emergency!

I have fostered a few times and I'd have to say they have always set me up for success. The staff…read morehas been very kind to me and thankful. Helpful when help or answers are needed.

I have been bringing my furry friends to Prairie Village Pet hospital for 5+ years. They have…read moreguided me through various problems and even surgery being an anxious pet parent! Dr. Hargreaves is the best and always professional. She is timely, respectful, kind and wants to hear what you have to say. I highly recommend this clinic to anyone with a furry little friend!!!

My favorite vet clinic is expanding! Today I learned they're adding on to the back staff area…read morefirst, then the front will be remodeled with more space for exam rooms.