I really like this vet. I used to go to Banfield, but this vet I think is less expensive and they…read moregenuinely care about your pets. They spend time talking to you and getting to know the situation. They happily answer any questions. Definitely will be permanently switching them as my vet!

Very rude, bad customer service , not knowledgeable to any of our pets, , just overcharged us, and…read moredon't know any clue, keep going and wasted your time and money. But don't know what exactly our pet is diagnosed of or potentially dying of. Won't listen to our concerns and frustrations . In their mind they think we don't know English terminology but they don't listen to what we have to say. Just send you off to different places because they can't care for your pets any longer, don't know what they're doing. They don't know how to treat their clients and communication skills , very unprofessional. They think we're different in colors and they treat us differently. Very sad for the pets to be kicked out for no reason. Such a horrible place. If you love and care about your pets . Don't bother to go there and waste your time and money. Sorry but this is when our pet is still sick and needed care. They don't have any and no hearts for any animals , they just doing their jobs and get paid. Thanks for your time to read and understand this.

We've been bringing our dog here for several years and initially trusted their care, including a…read morebladder stone surgery about 18 months ago. However, our experience recently has been very disappointing. Since that surgery, we've brought her in multiple times for ongoing urinary issues, yet it doesn't feel like enough attention was given to preventing or identifying the recurrence of bladder stones. At our latest visit, X-rays showed the stones are back and surgery was recommended again, which was frustrating given the history. What concerned me most was that when the vet came into the room, she asked if our dog had a history of UTIs. Our dog has had ongoing UTIs and a prior bladder stone surgery at this very clinic, so this immediately raised red flags. When I asked if she had reviewed our dog's chart beforehand, it was clear she had not. That lack of preparation and familiarity with a long-term patient felt like a lack of care. Additionally, we had a 2:00 appointment and waited over 40 minutes before being seen, which added to the frustration. I understand that medical issues can recur, but I expect a higher level of attention, preparation, and communication--especially for a patient with a known history like ours.

very kind, considerate and thorough service as our sweet cat crossed the Rainbow Bridge. I highly…read morerecommend and would give you 10/10 if I could.

Have brought my dogs here for years and have always been impressed by the caring workers and the…read moreexplanations they give. I have seen several of their vets and their techs and they make me and my dog feel welcome and comfortable. In general wait times are typical and it is evident that all the workers adore pets. I also appreciate how they work to distract my dog for shots (licking peanut butter) and always provide treats to help the dogs feel more at ease.

I love Lakeville Family Pet Clinic! They are always so kind and helpful. Inquiries are answered…read morequickly and appointments are straight to the point, easy, and they are always so good with my cats. They have also been very flexible with me, which I appreciate so much. I have a cat that is not very easy to get into a carrier and they have been able to accommodate me when I needed to come either a little earlier or later. When I had to make a very hard decision to say goodbye to my senior cat, they showed the most sincere and genuine kindness towards me and hugged me while I cried. They truly care about you and your pets.

This place is wonderful. It is clean and the staff really care about the animals. My poppy was SO…read morehappy to be there.

Can not recommend them enough. As a helicopter dog mom I feel safe leaving my pupper here and I…read morenever feel anxious about her being okay. They are so kind and send me photo and text updates. Can't say enough good things.

One of the older male vets told us it's not worth investing in investigating our 8 year old felines…read morebleeding mouth bc it was likely bone cancer. Gave our cat a super weak antibiotic. Took our cat to a different vet the same day that obtained records and questioned why such a weak antibiotic was chosen and no bone cancer . Turned out to be a tooth abscess. Thankfully our cat is doing great but wouldn't go here again

I took my parrot there and they were amazing with her. Well worth the long drive to have her seen…read moreby people who are actually trained in avian medicine.

We would not recommend this Vet for any treatment of any animal for any reason. He has turned our…read morelives upside down. After my husband and I had our first child, we moved from Mpls in 2022, into a new home in Burnsville. With all the excitement, we decided to get a puppy. We found a very reputable breeder of Golden Retrievers through friends. At this point our life was so perfect we couldn't be happier. New home, new baby, new puppy. The American dream was falling into place. After a yr we thought we should take our precious puppy in for her first checkup. A neighbor recommended Dr Hunt at the Palomino Hospital-Clinic in Burnsville. Before the appointment we researched vaccinations for animals & found they're not all necessarily intended to help animals, some can potentially harm them & even cause death. When we brought this up to Dr Hunt, he became very defensive & appeared almost angry as if we were out of line for even questioning vaccines. He assured us that they were not harmful & that our puppy would be just fine. So, with some reservations, we put our faith & trust in him. Little did we know this would have devastating consequences. A few weeks before XMAS of '25 our beautiful retriever became sick. She was losing weight, had no energy & couldn't keep food down. She was getting worse by the day. We were dumbfounded. She had impeccable lineage, was fed the finest foods & exercised daily. We researched her symptoms and found it could be the results of vaccinations. The only vax she ever had where the ones Dr Hunt had guaranteed us were so safe. We immediately took her to a new vet at a new clinic. Our worst nightmare was coming true. After a battery of tests, it was confirmed. Our baby had cancer. It was terminal. With this diagnosis, and the info we supplied, the Dr agreed, it certainly could have been caused by the vaccinations she got as a pup. How do you tell your 4yr old child her beautiful dog is dying & we have to euthanize her because you trusted a bad vet. Dr. Hunt from Palomino Hospital/Clinic must be one of the most unprofessional Dr's we've ever encountered. The biggest regret of our life was not leaving when we got so much resistance when asking questions about the vax. It felt as if he was hiding something and trying to keep us from asking more questions. We thought we may have been over cautious, but in hindsight we were right on point. If we knew then, what we know now, we would have never taken our baby to that evil man. He destroyed the emotional fabric of our new beginning, in our new home, with our first child. We can't stop crying over the devastating loss of our beautiful pet that we loved like our child. It is going to take a long time to get thru this bad experience. We seriously beg anyone thinking of using the Palomino Clinic, to not. If you already are, please find someone new. He is dangerous. He is not a nice person & not the kind of professional you want treating your family pet. The neighbor that recommended him is horrified. Please make the right decision. GOD BLESS!!!

Dr. Ron Hunt is an amazing vet! He is one of those people, who was born to be a lover and care…read moregiver of animals. We have had him as our vet, through 2 dogs and over 20 years. Highly recommend he and his staff!!!

They were negligent with my healthy cat and she died. They don't return phone calls. They are…read morealways trying to drum up money. I reported them. Do not ever agree to have your cat injected with Solensia.

I can whole heartedly say this place is the best clinic I have ever taken my fur babies too.... I…read morecompletely trust Dr Solgat with my pit bull Danco. I feel she truly cares about him and will always treat him as if he was her own. I have expressed that he doesn't do well at all in a kennel at all , so she doesn't put him in one. I can honestly say that he looks forward to seeing all his friends there at the clinic.. The techs that work there are great as well... I have even had emergencies over a weekend and the dr will make contact and advise on how to handle the situation. I have also brought a yorkie Maddie that had some major dental issues and they were so good with her.. She needed to stay overnight because she had an extensive surgery so they let me know the vet tech who spent the night with her , I had a direct # to contact if I wanted to check in on my baby.. i was reassured that the Dr was just a couple minutes away from the clinic.. I got another Yorkie BeeBee from Nebraska thru Pet finder and she was having some medical issues from day 1 and they have been so helpful.... They contact you after they have their procedure with updates... And the following day after a visit, they call and ask if you have any questions, they check in on your pup to make sure everything is going well. I do agree that they are on the pricey side but if you were to actually stay there and see what's all involved, which they will allow you to as long as you let them know ahead of time.. I feel these drs and techs don't get shown the appreciation that they should be shown... It's very clean in the exam rooms and the different areas in the back where they do the procedures are in excellent condition.. I am very impressed with everything at Pet Crossing....

My recent experience has been awful. My dog has a possible UTI for which a urine sample was sent in…read morefor a culture. I called to inquire since I hadn't heard back & was told the results came in yesterday. However, their policy is that the DR has 3-5 business days to contact you with results! How inhumane, especially if your pet is suffering! Beware if you have an issue that needs immediate attention.

although I went on a Sunday and we waited over seven hours from beginning to end, they did an…read moreamazing job.