Jose came super quick and was able to diagnose and fix the problem within a couple hours. He was…read moreeasy to work with, friendly punctual and clean and was able to fix a water leak and filter for a water bottle machine

Disappointing experience. This review isn't based on the quality of work, since I never actually…read morereceived any service, so I didn't feel a one-star rating was fair. It's based solely on the booking process. I was able to book an appointment on Sunday for Monday morning, but they called early Monday and said they couldn't make it until Tuesday. That caused me to miss out on other companies that had Monday availability and wasted valuable time on something we needed done as soon as possible. They need to get their scheduling system figured out.

The best HVAC Lehi Utah has to offer. I mean it. Not only did they save us a fortune on a…read morereplacement furnace (another company insisted we needed one and used scare tactics to push us to do it), but they also diagnosed the issue and provided a stopgap solution while we waited for parts for an HVAC repair. My family just moved back to Utah from California, and the cold Utah winter would have been rough if they hadn't come quickly over the holiday weekend. If you're looking for an incredibly valuable and relationship-oriented business, these guys are the pros, and you won't regret calling them.

Will was amazing! Easy to work with! We are so happy with the beautiful installation he did at our…read morehouse! We highly recommend Monarch Air and will be using them in the future rebuild/renovation of our home!

Chris came to fix a malfunctioning light switch and in the process he checked our electrical panel…read more Good thing because there was discoloring because of excess heat. A disaster just waiting to happen. He replaced the panel and now we are up to code. Thank you Chris

Stay away! I wish I read all these 1 star reviews before I called them. Total…read morepredatory/overbilling, lying company. One of our AC units was struggling to keep up with the 100+ degree temps. Unit kept kicking on and off and would only cool down to 81 degrees in the house. I worked for an AC manufacturer for a year, right out of college. The basics haven't changed. I figured it was 1 of 2 things, either a bad capacitor or low on freon. Turns out it was both. Capacitor wasn't completely shot, but getting there. I asked up front how much a freon top off would be. $379.00. Steep, but I can't do it myself because you need a license to even buy freon. The capacitor is $8.99 on Amazon for the exact same part/brand. I'm sure they buy it cheaper. Tech (I gave him $20.00 cash, up front to not rip me off) told me it was $80.00 to replace the capacitor. Takes less than 3 minutes to walk to the truck and back to get the part and 20 seconds to plug it in. Again, I could do it myself, but he was here, so I let him. Bill should've been $461. Nope. Chris charged me $638.00. The discrepancy? They charge you for another $200.00 service call to replace the capacitor!!! Even though the tech is here! Total rip off. So, to recap if you call them and they come out and add freon and leave, it's 379.00. If you call them the next day and a guy comes out to replace the capacitor and leaves, it's $280.00. But crooked Any Hour charges you for two services calls to do different things when they only came out once. I'm betting that if it needed something else it would be the cost of the part, the time to replace it AND ANOTHER $200.00 service call. AND they don't give you a invoice broken down between parts, labor, jobs, etc. Only 1 total invoice with a fat charge. I tried to cancel my credit card charge, but they run it immediately. A sure sign that their ripoff business model is purposeful. Tell everyone to stay away from this corrupt company.

I'd give this company 10 stars if I could! Mike and his team SAVED me when my AC went out during…read moreone of our UT heat waves. They offered to install 2 very nice AC units to get us by until they could get us a new outdoor unit and without it my family would have been miserable. They just continue to make it happen and I'm so grateful. Best part is I can text them for anything, I don't have to call! Thank you Mike and your team for being so responsive and WILLING to help. This will be the only HVAC co I ever call!

Read the last three paragraphs if you use these guys and live in bluffdale at least. It could saved…read moreme a fortune. I want to be as kind as I can to this company, because I don't know exactly all the facts around my experience. but they quoted me for between a 4000 to 8000 dollar job, when the solution was a 50 dollar part. I live in Bluffdale, and I was just looking to do normal yearly maintenance on my A/C unit, I called the company, they answered were friendly and sent a guy out immediately. Good deal, the charge is only 20 bucks for the maintenance. I mention to the guy that this particular A/C unit has been tripping the breaker about once a day. He says he'll look into it. A couple hours later he has taken apart my entire system, let's me know that the compressor must have gone bad and that I will need to replace it, as well as most other parts of my A/C unit, I ask "Well... how much would that cost" "Well the part is about 1500, and then it's a 6 hour job, so it'll run you about 4-6k dollars or so, I can have a guy come out and give you an exact quote, but honestly it's not that much more to get the entire system replaced... that's 8000.." I wait, look into warranty and amazingly, i still have a warranty for the part! Good news! in the mean time I get several other quotes, one shop quotes me half that 4k price, that makes sense, 4000-1500 is about 2000 dollars, the price difference is somewhat small. the price guy arrives, asks a lot of personal questions and then says he'll run my quote, I inform him the good news! I get the part for free! could they get close to the price quoted earlier? Nope, 4000 dollars. well since I have that piece still warrantied, can you show me a breakdown of the prices for labor, parts etc? nope. can you tell me what unit you would install if I went with the 8k version? "honestly they are all the same" Ok, but can I get a price break down? nope. they were vary dismayed when I said I would get some other quotes. He also informed me that this has happened all over this neighborhood So I call another company, guy looks at it, looks at my breaker and says "I think the builder just added the wrong size breaker, and this one is warn down, I can get an electrician friend of mine out here to fix it, but your unit looks perfect". thanks Copper peaks. No fee for the consultation electrician comes over,"that'll be 50 dollars for the part, 150 for the house call" it's been working perfectly fine ever since. I don't know if this is an experience problem, but I do worry that this company has been wrongfully quoting newish home owners full replacements when they are not necessary. I had a bad experience with this company, and cannot recommend them.

Branden was professional, kind, and the only service rep to tell me he could repair my AC rather…read morethan trying to sell me an expensive new unit. He saved me thousands of dollars and was a pleasure to work with. I highly recommend B&Z!

Thes guys are HVAC studs! I've never seen such great customer service and the work they did on my…read morehouse has kept me toasty in the winter and cool and relaxed in the summer! They even come and tune my system up before winter and summer!!!! It's great having that peace of mind!

Got us scheduled ASAP. Communicative and efficient. Or HVAC went out and they were quick to get it…read morefixed. Thank you so much!

Watch out for these guys. I had them come out to do sediment removal and service for a 5 year old…read morewater heater. When the technician arrived, he said it was clogged and had gone bad and needed to be replaced. The technician told me he checked and the warrantee expired a few months ago. He quoted $4,082 to replace it. This seemed high, and after doing my own investigation, it is STILL UNDER WARRANTEE for another year for full replacement, and even if not covered would be half their quoted amount to replace.

Please read the entire review! I know this is a long review, however this was an unusual situation…read morethat needs a little background. My daughter and I purchased a home a little over a year ago and only have about 7 months left of a warranty for parts on our furnace. The furnace is only 4 years old, however we are not the original owners who had the home built in 2022 which is why the warranty is almost over. Our furnace started making a horrible noise and then all of a sudden it stopped. We called another company to come out and look at it. They told us that the blower motor cage had cracked due to faulty manufacturing and the blower motor basically fell off and broke. After getting a list of authorized service/warranty providers from the manufacturer, we called CTR heating and air. They worked with us and the manufacturer to try to process a claim on the warranty but it was a nightmare! We were getting no help from the manufacturer and we were stuck. We finally got it resolved, after about 2.5 weeks, and ended up having to go through the initial installer when the home was built. Here is where the review gets good! Even though we actually didn't end up going through CTR, their constant communication, repeated attempts to resolve with the manufacturer and their daily updates/ communication with me was outstanding! Never once did I have to reach out to them for an update. They always contacted me first! When we communicated, it was always extremely professional and very customer service centered. They provided much needed recommendations for the future and were very patient with us and the situation, and never got frustrated even though it was taking so long. Even after all the work they put in for us, when we advised them that we were going to have to go through the original installer, they STILL remained professional and wished us well, hoping that everything would work out on our favor! What an amazing and incredible company! I'm only allowed to give 5 stars, but if I could, I would absolutely give them at 10! Would 100% recommend CTR as they are friendly, helpful, professional, and honest!!

These guys are really great! We have had them out a few times. They are willing to offer some…read morecreative solutions and they have the experience to execute it. It's refreshing to not just hear, yep you need a new system so fork over 5 or 10 thousand bucks. We won't call anyone else. Thank you so much for saving us once again!

Highly, highly recommend! I installed a new thermostat and…read moresomehow killed power to the air conditioning. In addition, the heater stopped working earlier this year. Sean diagnosed the issues and got everything up and running in no time. Excellent service, response time, and communication! Sean is incredibly nice and a pleasure to work with. Sean offered great suggestions and explained everything he did. And no sales pitch to upgrade anything. I'm highly impressed!

Sean was great! He came out to our house same day which was amazing. I called him to see if he…read morecould install a mini split in one of our bedrooms and also wanted a service of our current A/C unit. He did a through service of our system (very reasonable pricing) and called out some issues to be aware of. He gave us great insight on what was needed to move forward with the mini split. We definitely recommend Sean! Thank you!