Postscript III: The Platinum Service Plan is worth every dime! We had an emergency following a flood and the service technician was out same day to restore hot water (tank not purchased from Wantuck but covered by the service plan). The team is ALWAYS polite, courteous and exceptionally knowledgeable. read more

I had a genuinely positive experience. From our first conversation, Kristen was responsive, professional, and easy to communicate with. She listened carefully to what I was hoping to achieve and brought thoughtful ideas along with a clear, well-organized plan. They made the experience stress-free. I truly appreciated her & Bill's commitment to doing things the right way and ensuring I felt informed at every step. I wouldn't hesitate to recommend Wantuck to anyone looking for someone who is reliable, knowledgeable, and wonderful to work with. read more

They've always done a good job but terribly over price for maintenance plan $500. You would think they would notified you since most places cost like $140-$150 to clean out ducts. read more

Wantuck - Insane charges for nothing more than simple diagnostic work. I needed service on my hot water heater to fix a no heat condition. Diagnosing myself, the pilot light went out for no apparent reason. I followed the restart instructions, rotate the setting knob to Pilot, press it in and hold it in, press the igniter button. Several attempts at restart failed, and there was no repeated clicking when the igniter button was pushed. I did fully depress the igniter button to its physical stop. The water heater was installed by Wantuck in 2016. It is off of warranty, but I figured I would give the installing company the service business. When I scheduled service I was told that there would be a $124 charge for the call (ringing my door bell) and diagnostic work. I was OK with that. I also understand that any work to 'fix' the problem would be extra for parts and labor. The technician showed up on time. As the water heater is behind the laundry room door I was not able to see the work being done. The tech told me that he performed the exact same steps that I had done repeatedly, except the pilot lit on the first try. I asked the tech to step me through his procedure again, so that I could see what I had not done right. No missed steps by me. For some reason the igniter worked for the tech. It did audibly click and the pilot lit. I was not told if there had been any other steps performed that caused the igniter to function properly this time. So I asked the tech what the charge was, expecting that for less than 15 minutes of on site diagnostics and getting the pilot lighting igniter to work (during the diagnostic procedure) I would pay the $124 service call charge. Nope! The charge was $182.50. I felt taken advantage of, but paid the $182.50. The tech told me that the higher cost was a charge for re-lighting the pilot. I figured it was the $124 service call charge and an additional $58.50 for re-lighting the pilot. None of this billing sat well with me so I called Wantuck to complain. What I learned really made me feel taken advantage of. I was told by the service manager and again by William Wantuck, the owner, that the $124 charge had actually been waived. The $182.50 charge was ALL for the re-lighting of the pilot. YES! That is correct. For less than 15 minutes on site, and the work performed of turning a setting knob to pilot and pushing the igniter button the Wantuck charge is $182.50. Again, the $124 service call charge was waived. $182.50 is the obscene charge for less than 15 minutes on site and turning one knob and pressing a button. NO additional work that I know of was performed. And doesn't it seem reasonable that the first diagnostic action would be to rotate the setting knob to pilot, press it in and hold it and press the igniter button? And if the pilot lights, that is all part of diagnosing the problem? Nope! Not at Wantuck. When I told both the service manager and the owner that that was insane and was price gouging I was told by both that that is a 'book value' assigned by the industry for the cost of lighting a pilot on a water heater. Well, the book is insane and your lack of discretion in charging will cost you customers. My $182.50 lesson learned is never, ever again with Wantuck. Any friends or relatives asking for an HVAC referral will be steered away from Wantuck. read more

After more than 40 years using Wantuck for heating and air conditioning I can no longer recommend this company to my neighbors. Bad advice and overcharged for service. Then refused all efforts to review and discuss my concerns. They lost a good client. read more

Wantuck has always been great for us. We have used them for a number of years and are very happy with their service. I have recommended them to family and friends and they have been happy with them too. We have had Mike, Ricky and Jeff all out to service our Furnace and air conditioning and they have been honest and really know their work. Their customer service is excellent too. Call the office and Monica and whoever else is in the the office do an excellent job of providing you with information you need. I strongly recommend this great company. read more

I had a great experience with Wantuck. I called after hours and got a service who immediately relayed my message to the owner. The owner called me within a couple of minutes, offered to try to tell me how I may be able to remedy the furnace not working to save me money but also offered to come. I wound up asking him to come, he was there in no time and he quickly diagnosed the issue to be my thermostat. While he was there he pointed out one or two things that I should consider doing and I asked for a proposal which he furnished and based on the price, I will be contracting them to do the work in the coming weeks. It is hard to find contractors who not only are knowledgeable but can also communicate well - I have a fine appreciation that he knew how to explain things to me. read more

We've used Wantuck for our home's HVAC installation and maintenance for 35 years of routine servicing as well as emergency situations. They are both skilled and dependable, and we recommend them without reservations. read more

Terrible service. Didn't come prepared to go on our roof and charged us for the time it took them for a person to deliver a ladder...Instead of fixing our problem they did a minor switch which took 5 minutes and charged us $300. Totally scammed us, I called them repeatedly to talk to the technician about pricing and they never call you back. I've spoken with other companies and they have done a significantly better job...trust me you don't want to work with this company. read more

If I could I would give them less than one star. I have been in the industry for 20 years and recommend wantuck to a family member thinking they were honest reputable shop, boy was I wrong! My family member explained to me that her AC wasn't working and explained what the unit was doing. From what she told me I first thought it was the capacitor but wouldn't be able to make it to her house anytime soon so she asked for recommendations. After calling Wantuck and having them out they told her that she need a new unit and it would cost her $3500. She doesn't have that to spend so I freed myself and went over and troubleshot the unit and found that it was the capacitor a $16 dollar part! How dare a company try to steal from their customers like that! So unless you want to throw your money away I wouldn't call them for any of your future Hvac needs! read more

It breaks my heart to leave this review. I went to grammar school with the Wantucks and love the idea of a South-west side family business that's expanded and is doing well. Once I realized my AC was broken, we immediately called them. Yes, I know they're probably busy since it's hot and everyone needs them. However, they promised us a quote for a new unit. I've sent a few emails to the person who came out requesting the promised quote. It's been a week with no response. We really wanted to give them many thousands of dollars for their services and goods. However, they can't seem to get it together and respond. We're hot. read more

I use them exclusively - they are courteous - fast and get the job done - never use another company again - i refer all my clients as well - everyone has always been very happy read more

My previous HVAC guy recommended Wantuck. The first couple jobs were ok. They came out on time and fixed the problem, then gave me huge bills. The last job they did for me was unacceptable. They told me that two components of my heating system were broken and needed to be replaced. They would charge each component about $500. That was $1000 for parts only. Then they would charge $300 to install them. Total bill would be $1300. No thanks. Next day, I had another HVAC technician came to fix the problem (2nd opinion). He only replaced one component. The other one was working just fine. Total bill was $350! He told me that $150 was for part and $200 was for labor. I was so happy and paid him. After my place was warm again, I went online to check on the price of the part. It was $100 for the exact brand and model. I couldn't believe that Wantuck was so greedy and add the mark up 500%. I understand that people are in business to make money but 500%? Seriously? The second HVAC guy was more reasonable and only marked up 50% for the part. Basically, Wantuck misdiagnosed the problem and tried to over charged me. They think that people would pay anything to get the heat going in winter. Bad business model. read more

Hired them to move a pipe in my basement, going from HVAC to exterior. When they were done they left a pipe that was badly cracked and leaking. It caused a leak in our basement, while we were showing the home to potential buyers. I called them repeatedly and asked them to address the problem, or just refund me some of the money (I also sent them pictures of the shoddy work) and they never got back to me. read more

0 Stars if that were only an option. Wauntuck repeatedly failed to correctly diagnose issues with both our thermostats and the underlying heating and cooling systems, all of which they installed for our home's previous owner no more than 4 years ago. The last straw came today when they came out to find that both our electric heat and radiator heating systems were totally nonfunctional, leaving us without heat or hot water. Wauntuck informed us that it would be "impossible" to get the needed parts for replacement same day, despite being told the obvious hardships this would create. As it is currently 35 degrees out, I decided to call around to see if there was another solution. After having to call Wauntuck multiple times to get the number of the part we needed, I started to feel confident that they were hiding the ball. Sure enough, within 30 minutes I found a local supplier (hotwater911) that had the part in stock. Wauntuck holds itself out to be a quality company - they certainly aren't economical. I'm willing to pay for quality if I actually get it, but that's not the case here. You're just paying over market prices for rank incompetency and a total lack of care. If you're savvy, you'll look elsewhere. read more

My husband and I heard about Wantuck Heating & Air through a family friend and we decided to give them a try. We absolutely loved this company! The customer service was great! Very friendly service and great communication. I will definitely be sticking with this company. read more

Our air-conditioner clogged, overflowed and flooded our third-floor landing at 1:45 in the morning on Wed 9/14 I had a flight to Cancun set for 9 o'clock that morning I called Wantuck at 7:30 they had a repair man out here by 9:30 or 10 o'clock. He fix the problem very quickly and I was able to reset my flight for Thursday 9/15. The service was terrific. Mike really know what he was doing. He was fast and very professional. read more

What a wonderful experience. My husband and I have tried to choose good contractors on every project we've tackled over the 35 years we've lived in the house. Not all have worked out well. Wantuck, however, was above and beyond what we could have expected. Their suggestions were amazing and when they came to complete the work, they were able to reroute duct work to make existing heating and air conditioning finally work efficiently and really well. The crew that worked on the house was delightful and their nightly clean up was great. I can't recommend them enough. We have contracted for them to take care of our annual clean and checks from now on. It is such a treat to find a business that takes pride in its work, goes the extra mile to do it correctly, and it all works exactly the way we wanted. read more

Another great experience with Wantuck! Jamie and Kevin installed our new furnace/ac in one day. Their work was amazing. Kristin was even more amazing on helping us pick out the right unit for our household and taking care of all the rebates. We got a great unit at a great price. Her follow through was great and helped us link up our unit with the mobile app. We have been using them to maintain our equipment for 15 years and it has been a great experience! read more

I had a great experience with Wantuck Comfort Solutions. We just had a new furnace and air conditioner put in and everyone we worked with was very professional and courteous. They got the job done in a timely manner and offered many different heating and air options to fit our budget. I will definitely recommend Wantuck Comfort Solutions to my family and friends. read more

Called Wantuck for a noise coming from the furnace. Problem resolved...Jeff is great at what he does.

The absolute best. It's hard to get the kind of personalized service Wantuck offers these days, and we always know who to call if we have a problem! They installed our new furnace 2 years ago and helped us find exactly what we were looking for, and they service it annually. We cannot say enough good things about this company and the employees who keep our home warm in the winter and cool in the summer. Thank you!!! read more

I called Wantuck since they have been in the neighborhood for many years. Originally, my mother's house was flooded and Four Seasons said that they couldn't save her furnace, which wasn't that old. It would cost her $4000 for a new one. Wantuck came out, and fixed the furnace for about $240. Great service, and honest. It was one of the owners, and he said that he would hate to give her a new furnace if she didn't need it. Have also had them do a hot water tank repair for her after the flood. Have also had them install a new hot water tank in my house in Orland Park. Their prices are fair and there work is great. I wouldn't hesitate to call them again. read more

Never will use this company again. The worst customer service and a straight rip-off. I lived in a condo building and they were recommended by our building manager to service our units furnace. We signed a package deal for them to service it twice for the year. During this whole time, no one called us or left a message to schedule a time to service our furnace. A year later, I realized no work has been done and called to inquire. The customer service is terrible. Be aware the lady who answers the phone has no manners nor care for the customers. She informed no one had come for service because it was our responsibility to call them. Call them?!!! Anyway, she said she will send out a technician for next week Saturday. That Saturday, no one came nor a phone call. Entire day wasted waiting for them. We wanted to give them a second chance to correct the problem but just did not want to deal with their mediocre served ever again. Instead, we requested our money back from our service agreement. So let this be a warning to anyone thinking of using their service. You might as well throw money down the drain because they have no clue how to run a business. read more

I called wantuck because a very good friend recommended them to check on my ac unit for my business. Thinking they would be honest and professional and know what they are doing. Not the case here. They came out and told me that my unit is so old and it would cost alot to repair and that I would need a new one. The next day a "salesman" comes out and quotes me a new one at 10,000-12,000 dollars. Being a new business owner, that couldn't happen. So I called someone else to see and low and behold I had too much gas. Wantuck charged me 277.00 to tell me that I needed a new one and it cost only 100.00 to release the gas. Isn't that one of the first things you are supposed to check in that line of business? WOW! Only good thing about this company they came out the same day. Beware! I called and told them what it actually was and she said that she'll have the owner call me. He must be still out selling new units. DON'T CALL THEM!! read more