I just have to say I've never been an O'Reillys customer but for now on I am. Sean was nothing less…read morethan an absolute angel. He was so kind , professional , understanding and cool. It's employees like this that make customers come back. He has left a lasting impression. Thank you so much Sean. You are truly appreciated by your community. Sean @ Baldwin store Pontiac , MI

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Poor customer service, slow rotation of inventory. Last straw was i purchased 6 ignition coils,…read morealmost $60. Their website told me these parts would fit my car. That being said, I didn;t pay the $6 warranty because the parts were said to fit. I call back to ask for at the very least a store credit, no dice. The warranty is a money grab and for these snakes to not even offer a store credit to a frequent customer, bull crap. Don't go here, google US auto Parts Sterling Heights. New cars coming in daily and they don't leave the cars picked to the frame like U-Pull does. I used to like this place.

the entire sales crew went above and beyond in helping me...they were very kind and exceptionally…read moregood people

These guys are total pros and I'm so glad I found them. I took my truck in yesterday with no…read moreappointment for an exhaust issue that was affecting driveability. I was expecting it to take days to get to it, diagnose, order parts, install, etc. Imagine my surprise when they called me within an hour to explain their diagnosis. The price was very fair so I gave them the go-ahead to replace catalytic converters and O2 sensors. They called me back about an hour later to let me know it was done! On top of that, they didn't throw parts at it and ended up saving me another $500 by testing the O2 sensors and determining they were still fine. This was ~25% of the final bill and they could have easily told me it was needed. I appreciate their quick, accurate, and honest work. I will definitely be back!

Got my mufflers deleted for a good price and within a great time frame. Was in and out in about 45…read moreminutes to 1 hour

I have worked with Brett at Schram's at JC for many years and always get great service and parts…read more His communication and professionalism are 2nd to none. Thanks for your partnership Brett!!!

Thank you for all you did for me!! I as sick about my truck seat, you came good with the goods!!…read more Tammy

Good family business been doing it for a long time they've got to have something rightread more

From the owner: We Buy used unwanted vehicles Also Sell a Wide variety of used and aftermarket partsread more

Thank you Jenny for helping me with my ride! You figured out it was MAP sensor and problem fixed…read more More importantly you showed that there are ways to get it done without expensive mechanics. I'm 40 days out in the world and feel like I really can't do this!

What I thought would be a simple task of cleaning battery terminals turned into having to change…read morethe connections. Eddie was right there giving help with something that I had no experience doing. His experience and knowledge probably saved me around $500 in tow and maintenance fees. Because of Eddie this is the only place I will go to for my auto parts needs.

I have purchased many parts from the store before with no issues. It all started with an…read morealternator. I have an F250 2005 super duty diesel pick up. I Purchased and alternator from Chad and immediately it was a bad alternator. Tested bad. Went back and got a replacement alternator. Shortly after, my batteries drained and so I replaced the battery. Somehow the alternator wasn't charging so I thought was just bad batteries, had to replace the batteries again. This has been going on for two years. In the end, most of my electrical components were being melted and I had to take it into Romeo Ford. $2700 later, Ford engineers told me it was a bad alternator that caused all my truck problems and a complete diagnostics report to prove it. Reported it to Auto Value and Chad the manager. I am totally being taken advantage of because the manufacturer tested the alternator, they confirmed it was bad but it was because of bad batteries is what they said and I'm just out of luck no matter what the lifetime warranty means. Because I'm the small guy, they're taking a vantage of me. They are basically saying that the Ford dealership and the engineers at Ford have it wrong and they are right. There's no issues and they will not pay me my money. Auto Value is great until you have a problem. Do not buy from this store your parts. Go to your dealerships and buy the original equipment parts. They do not stand behind their product. Could I take them to court? Of course. But they can out spend me on court fees and they know this. It's not right. They are totally railroading us. Will never shop at Auto Value again. They do not stand behind their product. You may have some good experience with this store, but beware, wait till something goes south. You'll see.

I received friendly, helpful fast service from Chad yesterday! My Jeep tail light had come loose…read moreand needed 2 parts that I had no idea what they were called or what they looked like. Chad came outside, looked at the problem area, went back into the store for the required parts and popped them in. Problem solved for a whopping $5. I highly recommend Auto Value to all and I will definitely be back when the need arises.

I've gone to LTM's oil change place for every oil change I've ever had. It's just where my family…read moregoes. When my AC was acting up the suggest I check out their auto repair place and now it's the only place I take my cars.

Not sure about the 2 other reviews. Looking at reviews from other places on the internet offer a…read morelot better review. So let's start. I usually go to the LTM quick lube down the street from my house. The service there has always been great even for my mother. The quick lube found low coolant and leaking thermostat. I scheduled an appointment well in advance to fix my mothers car for this leaking thermostat. Since it was our first time there, I was hesitant, but willing to have the work done due to the great service at the quick lube location. Scheduling service through their website online was painless. The next morning I was greeted with an email indicating they could get me in the morning I requested. Fast forward a week to the appointment. Was greeted and checked in my car. Waiting room, was a little crammed, but no big deal. I was dropping off the car for a full inspection and the requested repair originally diagnosed. LTM auto did a full check on the entire vehicle. They confirmed the thermostat leaking, low coolant, but also found a bad ball joint on the drivers side. Keep in mind, my mother noticed there was noise coming from the car, but could not attribute it to anything and suspected it was the alignment or the older tires. So this is when it got really cool. They sent email with the full diagnosis report. The report included photos and videos of the said problems, that could possibly cause issues. Along with other recommendations. What I found was a thorough report with pictures of the leaking thermostat, video of the bad balljoint moving, pictures of low coolant, and pictures of some very minor body damage they recommend a fix for. Mom didn't care for the body damage, as long as the car is mechanically sound for her to go to work. I spoke with the service advisor and found him calm and confident. Really ready to work to keep my business. I won't mention prices, because, everyones experience is different. And I myself know to look for all the prices online for comparable cost of parts. I found the work well within the normal margins for both parts and labor. People often complain about labor, but this is a smaller shop with a focus on customer service. The fact that they respond to all of comments shows dedication to their craft. Time wise, it took about a 1.5 days to get the car. Which, yes, some shops have a 1 day turn around, including the dealerships. However, again, I can tell this is a smaller shop, with a focus on its customers and their service. The next day, I received an email, phone call, and text saying my car was ready. Drove the car home on the freeway. The thermostat got hot very quickly, and I didn't notice the road noise my mother had mentioned to me before. Really, don't be swayed by these bad reviews. Everyone knows cars are expensive, especially if you don't take care of your vehicle or know anything about cars.