Great service and amazing people who work with you. Reliable, friendly, trustworthy Above all Honesty Highly recommended read more

I should preface this review with the fact that I am a college Student with an incredibly crunched schedule and an old car with millions of problems. Master Radiator has been servicing my vehicles for the last 8+ years at least with excellent service. Most Recently, my power steering went out after my hoses for the unit ruptured. Of course, they took photos to show the damage, not just say that something's broken. They serviced it in a timely manner, but unfortunately there were some bumps in the road. They hired a NEW Technician who worked on the vehicle... who basically destroyed my rack & pinion, requiring a replacement, but *he didn't tell anybody.* After the desk called me to confirm they can fix the part (believing that it was broken before they had someone work on the car), they had him install a NEW one, and he destroyed that one too. At this point, they discovered that he was responsible for my original part being destroyed as well as the new one they were supposed to install. That technician suggested they just charge me for a new part & labor, and not disclose it to me. At this point in time, they fired said technician IMMEDIATELY. They called me, informed me of the situation, and then didn't charge me for either of the parts, or any of the labor. UPON RECIEVING THE CAR: I guess they could only find a Remanufactured part for my Rack & pinion. Remanufactured parts typically have light defects, and the new Rack & Pinion's defect was a little bit of play in my steering wheel. After reporting this concern to them, two of the mechanics came out to my car with me, did an inspection right in front of me, and explained that the part was Remanufactured, and there's a chance that if we replaced it again, there would be another defect... But we could still warranty the part out and get a new one if it was bothering me, but ultimately, the car WAS safe to drive (big thanks to Justin and Ben for seeing me right away) I decided that I'd gamble on the warranty, and Master Radiator definitely delivered. They installed a brand new R&P, and didn't even charge me for the labor! As far as I'm concerned, they took a really big financial hit to serve me, the customer. They will be keeping my business so long as I live in Michigan. 10/10, Definitely Recommend. Some service features to note: - You will be able to see pictures from the inspection so you don't just have to take their word for everything - You can call at any time and have them talk you through what they plan to do with your car if there's any confusion - You'll ALWAYS get an itemized bill - You can pick and choose through a list of *suggested* fixes, so you don't have to have to take the "All or Nothing" approach that most mechanics nail you with. And NO. They won't try to upsell you on stuff unless its legitimately necessary. read more

Had some issues with my ac. I called and set up an "appointment" my car ended up sitting for over 24 hours before they even looked at it, making the appointment time completely arbitrary, after I rushed to make it there on time. I ended up missing 2 days of work while my car was held hostage. Before taking it in, I tried to mentally prepare myself to pay at least $1000 just in case it ended up being an expensive repair. Mind you, my car is 13 years old and has 225,000 miles on it. Finally I got a text saying my car had been diagnosed. I was quoted $1700 for repairs, which seemed absurdly expensive. So I decided to just count my losses and pay them $75 for my "diagnosis", which was fair considering they did look at my car. When I came to pick up my car the contents of my glove box had been dumped on the floor and left there. The cabin air filter was on the seat and it was filthy. They seemed busy, which I can understand, but I'm left to assume they quoted me such an astronomical price because they didn't have the time to do the repair, as they didn't even have time to put my belongings back in place before I picked up my car. read more

Master Radiator - Auto Repair Near Me - Waterford, Michigan

Everything is always great when working with them. They are friendly, competitive and timely. Just great people

I would not trust this place to put air in the tires or change my windshield wipers let alone do work on the car. I brought my truck in to get looked at because I was getting a random misfire code on my OBD scanner. They charged like $140 - $150 for the diagnostic and told me the misfire was because I needed to get my O2 sensors replaced for like almost $500. I read online people with similar problems replacing other sensors like the MAP, IAT, Camshaft, Crankshaft and TBP sensors to fix the problem besides if wiring needed to be replaced. Well on 2 different occasions I brought my truck up there to replace those sensors and was charged a hefty price to do the work. I just wanted to see if that would solve the problem I was having. Well on the second occasion when I brought the truck in to replace the sensors I wanted to be replaced, the guy at the front desk went to the back to supposedly check on the price for me. He opens the door while still in the back and asks me why I wanted to replace those sensors. I thought that was odd because as long as I'm paying for it why does that even matter? But I told him the reason anyway and while I'm not 100% sure but pretty sure, I heard him say something to the people in the back like "Everybody thinks they're mechanics now" while he had the door still open. I went ahead and left my truck to get the sensors replaced then got a call a few hours later saying they had to charge me more than the price quoted to me because they had to sodder wires where the wire harness for the Crankshaft sensor was. I was quoted a price near $400 which I thought was high but doable then was told the new price which was closer to $600. Didn't really have much of a choice because they started the work already so I gave them the ok. Well I go pick up the truck and within a few drives I started having problems worst than before and had a blinking check engine light which it wasn't doing before. I checked the code with my OBD scanner and see a new code for the Crankshaft sensor which is what they were supposed to had replaced and replaced bad wiring for it. I instantly take the truck back and tell the guy about the new problems and what code I was seeing on the OBD scanner and he instantly tells me his tech can't do anything unless I get another diagnostic check. I told him I already had a diagnostic check I paid for from them and didn't feel comfortable paying another diagnostic check when I'm getting a code for the part they supposedly just had fixed. The lady behind the desk starts telling me that code doesn't mean that's what's wrong. I told them I wasn't paying for another diagnostic and asked that they just check the work they did since the code is coming from that. I leave the shop after they said they'd look at the work they did and maybe not even 15 minutes later I get a call saying my truck was ready and they didn't see anything wrong on their end. The lady behind the counter says I can pay an extra $200 to try and see if an OEM sensor would solve the problem instead of the aftermarket. At this time I'm fed up because I felt I was treated terribly as a customer that had just spent around $1000 in a month's worth of time so I declined. The lady starts telling me I didn't listen to them advising O2 sensors and that's more than likely why I was having a misfire. I told her if that was the reason I'd come back and apologize. So I ended up getting my truck towed to Perry Street Auto who I've always trusted to get looked at. They end up telling me the problem causing my misfires was the wiring to the Crankshaft sensor which Master Radiator supposedly fixed. I ended up paying $275 to Perry Street Auto to fix this. I took the receipt to Master Radiator and showed the comment from Perry Street Auto saying the Crankshaft sensor wiring was bad and corroded. No kind of apology what so ever. Just a reaction like "Oh it really was the wiring he told us about". Then I was just refunded $135 which she said was the price they charged me for labor for the wiring that they either did a bad job on or didn't do at all. I mean I had to pay another shop an extra $140 plus getting my car towed for something they should have done. They should be just as loud with an apology and making things right as they were with telling me I didn't know what I was talking about. Don't waste your money or time with these scam artists. You've been warned. read more

My check engine light came on Sunday night. I did not have an appointment but they were able to get it in right away and fixed it in 25 hours! I have gone there many times and they always charge a fair price are polite and get the problem solved read more

This place is amazing. I am terrible about car matience... will 100% admit that but this place made it easy! I called and was given an appointment first thing the next day. While still on the phone, pricing and what to expect was throughly explained without having to ask those questions. I was in and out within an hour and enjoying nice cool AC in my car again. Will use in the future for all my car repair needs! I've never dealt with such an honest and professional shop. read more

This Place is Awesome! Very Thorough and Welcoming as soon as you enter the building! April the manager is very friendly and understanding when it came to my vehicle. I had some repair work done at a different shop nearby and I had a horrible experience. The mechanics at Master Radiator diagnosed and fixed the problem that the other shop had caused. You can really tell when a mechanic shop has been around for decades and it shows! read more

This is the kind of repair garage that people look for. Family owned for decades, the mechanics here know their stuff, and are honest and professional to boot. They have offered me options in the past: Option A will fix my problem, but Option B will prevent a different problem down the road - but no hard sell or scare tactics. I hate having to take my car in for service, because I really know little about cars. But I am more than comfortable taking my car here -- honesty and good service will always have me coming back. PS - they do more than radiators and A/C. read more

I needed a radiator replaced and core support fixed after a floor jack went rogue during a driveway brake job. Jim was understanding and quoted me an extremely reasonable price after another shop tried to charge outlandish prices (including $96 for a pressure check after initially saying it would cost $66. Forget that!) I had it towed to Master Radiator and it was the worth it. Jim found that my condenser needed to be replaced as well and even showed me the old condenser after the work was done. Now my AC is super strong. The work is solid, timely, and thorough. Jim is honest, and the prices are fair. The staff is friendly, and my car is back in action! I will definitely be returning the next time my car needs work! read more

They're the best! Not only are they friendly, they make you feel comfortable, especially to someone who doesn't know about cars. I recently took my car to get my breaks fixed and they did a wonderful job, gave me suggestions, and their prices are the best ! read more

My biggest disappointment is that I didnt find this establishment sooner. Small, family owned and run, Master Radiator will be my 'go to' location for car issues. In January I took my car into the dealership for an oil change and an issue that was causing no heat in the car. The dealership wrote up a diagnosis that included several hundred dollars worth of repairs that were 'critical' AND charged me a hefty diagnosis fee without explaining that prior to checking out my car. I googled other establishments for a radiator and found Master Radiator. April is friendly, professional and extremely knowledgable about cars. I dropped my car that night and it was ready the next day for less than half the cost the dealership wanted to charge me. Just today I had another issue with my car and I dropped it this morning. Turns out, I needed tires. When I picked up my car, there was no charge to diagnosis the issue. I would highly recommend Master Radiator. They are more than just a radiator shop and have been around a very long time. Thank you for your honesty and fair prices. read more

I LOVE this place! I'd give 6 or 7 stars if I could..... Master Radiator is a mom-n-pop shop. It doesn't look like much, but the people are very friendly, knowledgable, and most important THEY ARE HONEST. I discovered them several years back when I had a Ford Econoline conversion van. The back heater in my van blew out (the motor overheated somehow, I smelled burning, and it stopped working). Anyway, I took it faithfully to my Ford dealer. Would you believe the dealer turned me away???!!?? They did. They said it was a conversion component, and they couldn't help me. Well, I was at whit's end. It was winter, I had a toddler, and an infant. I NEEDED heat!! I went through the phone book and found Master Radiator. I went to them because I was under the impression that they specialize in heating/cooling systems for automobiles. (They DO, but they do so much more...) When they looked at my van, I told them the dealership couldn't help, and wasn't expecting much. The van was old, and the conversion company went out of business.....However, there was a phone number on the unit. Mike called it, and within 2 or 3 days he had a replacement component, and my van was fixed! Since then, I take all my cars to him. They always do great work, at very affordable prices. I've taken my vehicles to the dealer, and when I get their quote for work, I've turned around and taken my car to Jim. They ALWAYS beat out the dealer prices, and if I've ever had an issue with a repair, they stand by their work! At one point, I took my car to Jim wanting a wheel alignment. I went knowing that I was going to leave his shop and drive 3 miles or so to Costco to get new tires. Costco doesn't do alignments. He told me not to waste my money with him, and sent me packing without performing the service! He said that if he did the work, it would be thrown all out of whack even with just a couple miles driven on the old tires. He recommended I have the work performed whereever I got the tires, and to get the tires first. Any other company would have taken my money. He has also checked my brake pads, etc., and if they aren't worn enough, he'll tell me to wait before having the service performed. I actually came to him after getting a quote on services the dealership said were required. I can't remember now which component it was (brakes, or something else). I can only say that when I took my car to Jim, he looked and said there was nothing wrong, and the part wasn't worn out. He said if it was his car, he wouldn't do anything to it. At that time, he did tell me that my serpentine belt was wearing, and that if it broke, I would be stranded on the road. My car had just been to the dealer, and they never even mentioned it. I had him take care of the serpentine belt, and skipped the other repairs. He showed me the belt, and it WAS worn, and cracked almost all the way through in some spots. I like knowing that he looks out for my best interests. We took my husband's car there when we were having some sort of computer problems. The car would just stall for no reason at all. It was very intermittent, and hard to even see the problem. We had taken it to the dealer a few times, and they never even found a problem! When we took it to Jim, he basically swapped cars with my husband, and drove it to and from his house for about a week. He gave us a loaner - no charge. It was a very basic - OLD - car, but it ran fine. Jim tried his best to fix that problem, but although he experienced the issue several times, he wasn't able to figure out the specific component causing the problem (it was some computer component). We ended up getting a new car. It was upsetting that the problem couldn't be fixed. However, I was extremely impressed with how hard they tried to assist us. They went way out of their way to help, and after a week of having his car, and all of his efforts, it didn't cost us a penny. Later this morning, I'm picking up my husband's car. We took it there for brake pads yesterday, and they finished the work the same day. My husband was very concerned about the brakes. I'm not sure why. Jim never found anything wrong with them. He test drove the vehicle, and said the front pads are about half-way worn out, and there were no problems with the rear. He didn't see any need to perform any services. My husband decided to have him replace the front pads anyway. So, he replaced them, and it's going to cost us about $162. However, the product they are using is having a special deal right now. April, Jim's daughter and their receptionist, is going to give us their paperwork for the pads, and we can get $25 back from the manufacturer. What other company would go out of their way to get us the discount?? Need I say more?? read more

The hidden gem in Waterford!! Honest with great prices! The work done to your vehicle is the best!

So I took my car in for a timing belt change. The repair was done on time but I noticed that the inner fender was missing. So whenever it rains all the water gets splashed inside the engine compartment. I brought the car back to show them and they denied the whole thing. They said it was probably ripped out from the snow. Well I've installed this inner fender myself so I know that it's held on with many screws that can't possibly just fall off. When I took it into the shop it was on there but somehow after I got it back it was missing. Obviously I can't prove how it happened but there is a strong possibility that it was never replaced. To access the timing belt it would need to be removed. They said they never removed it to access the timing belt. I'm almost positive that it would get in the way if you were working on the timing belt. Anyway I won't be taking my car back there anymore. There are much better shops that I can go to in the area. So now I have to go find one and install it myself. Thanks a lot.......... not read more

They do great work! I have had an issue with coolant leaking and they fixed it without any issues. They have great customer service and they really do stand by their warranty. I would totally recommend them. read more

I LOVE THIS PLACE! It is nice to know that I can go to this place and not worry at all about the mechanics working on my car/trucks. The mechanics, Jim and his crew, are very honest. They will show you exactly what is going on with your vehicle. These people are very honest. April at the front desk is awesome! They get the job done very fast, my truck needed brake line replacement and they asked if I could leave it with them for the weekend. I said I really needed the truck back so I could go to work tomorrow. They got the truck back to me the same day. They worked on it all day long! I will keep coming to back to MASTER RADIATOR as long as Jim, April and the crew work there because I know that they will get the job done fast and RIGHT! Thanks so much master radiator for your honest service! read more

My review of "Master Radiator" in Pontiac/Waterford Mi. THEY SUCK BAD!! These A-holes totally screwed up my NEAR PERFECT TRUCK I OWNED SINCE NEW IN 2002! I only took it in for the heater core (main thing), and small others things a freaking 12 year old could do. I paid them $1321.00 for the following "extras"... Upon picking up my "Repaired" I was delighted to find, 1. The Airbox to the motor intake was broken and flopping around, 2. The blower motor was making a terrible noise it never did before, 3. the passenger airbag light was on and would not function in a crash (of course I feel this was damaged by them, but they deny it... 4. Interior trim was not even in place and parts were dangling and there were greasy finger marks everywhere! 5. Large white paint mark on my black fender flare, AND they even knew what WHITE door did it and still did NOT even attempt to fix upon delivery until I told them! WTF! I took it back to fix.....AND......they still f'd it up agian! I opened the Hood right away and found the airbox that, I call the "mechanic" did not even tighten the freaking band clamp to the air box replacement,,WHICH by the way was from a USED truck! Also the bunch if IDIOTS at Master Radiator decided to not even switch out the air filter from mechanics truck because you can clearly see in the picture the gasket was ripped and hanging as you can see in the picture! WHAAAAAT? Since I am convinced my old blower was FINE and the noise came from a leaf in the blades as she stated , I wanted to use it, however after talking about it on the phone with them I said to order a new one.(My mistake) This is why. She said the blower motor was "tight". I did not believe her but allowed them to order another one an put it on for another $189.00 What is funny is that I NEVER got that part back to inspect! I bet it was just fine. I hate these total losers and I will never go back! I will not even use their USELESS 12 MONTH WARRANTY IS SOMETHING GOES WRONG. HOW ABOUT THAT! I would rather spend my money again getting someone else to fix it then go back to that shit hole! THIS I ALL TRUE AND FACTUAL!j Oh yeah, the heat works.........................FOR NOW! They had it for almost 3 weeks. I wonder what other things I will find. YES I am pissed, They treated my truck like it was GARBAGE. I hate Master Radiator and want you go out of business A.S.A.P JERKS! read more