I see a few bad reviews for Grand Bay Marine which appears to have been bought by Walstrom in 2022. In 2026, I had my boat in twice for some work in June and July and I was very pleased with the service, the price for the repairs, the quick turn around time, etc. I do assume time lines will vary based on what the boat needs and the timing of busy season in Traverse City, so I am sure some people will have a longer wait at times. But I will be back if I need repairs in the future! A couple years ago I needed a part for my old 2002 motor and they were the most helpful in helping me track down what I needed since they did not have it in stock (nor did any other repair places in the area). Great job! read more

I bought a used pontoon boat a few years ago from them. It's been a great boat and their recommendation to buy it was good advice. I've had the boat serviced by them for the last couple of years. So far, everything has been fine. They are very nice, and responsive. Everyone seems to care and know what they are doing. I found the owner very pleasant and concerned with addressing concerns. read more

DO NOT GIVE GRAND BAY MARINE YOUR BUSINESS!!! Absolutely horrible experience that I hope nobody else has to endure. The whole operation is a phony scam and it all starts from the top with the owner Liz. They promised heated indoor storage, took our money, and were unable to provide us with indoor heated storage come late October. Mike the service manager was a complete ass when trying to come up with a plan as to what they were going to do, while the boat sat outside in the elements for weeks. They then transported the boat to another facility, and during the process proceeded to wreck the boat costing $32,000 in total damages. After months and months of back and forth email exchanges and getting nowhere, I began to get very frustrated and asked for an in person meeting to discuss how we were going to move forward. Owner liz and crew met with me and assured me that she would handle it. We left the meeting after coming up with a plan to order parts and start the repair process, in which they said we would have to wait weeks before other boats are worked on in their shop first. They cashed the two party insurance check and then proceeded to do nothing once again. After another week of them not doing anything, I once again followed up to see what was going on and Liz absolutely lost her cool with me. She called me a "little baby", told me that she was not going to give me my money back, and told me that I was not allowed at her place of business...! I had to work with their insurance company directly on how to recover the money to get my boat repaired. Thank god this nightmare is coming to an end as we were able to get the boat and drive it down to Grand Haven where things are finally getting done!! We did learn that they also did not perform oil changes, did a horrible job with acid on the waterline, and prepped the boat like they were just going to leave it outside and not tell us (they actually did this to another customer we've heard from). It never ends with these guys. Horrible, horrible experience. Stay far away from Grand Bay Marine. You're asking for a lot of trouble. This is the first review I've ever written. I'm not one to post something like this, but this company is really that awful that I felt the need to. Thank you for your time, and I hope this helps spread awareness as to how shady Liz and her company Grand Bay Marine truly are. read more

Worst experience ever after purchasing a very expensive boat. Owner Liz is phony and a big liar. They do not stand behind their Regal product after purchase. Try getting them to schedule a service call - good luck. Service manager Mike Parker is rude and a complete jerk! I wouldn't do business with Grand Bay Marine if they were selling boats 50 percent below value - in other words last dealer left on earth! Go ahead if you please, but you will eventually see exactly what I mean. read more

Met Kyle & Liz (owner) at the Grand Rapids Boat Show. Very accommodating and easy to work with. Helped us find the right boat - 22 Chaparral. Worked with us on pricing and terms on a year-end model and got a great value against what was being offered in the market. Thank you! read more

Dealing with Grand Bay has been very easy so far and they are quick to answer any questions I have had. Ken

Nice boats but terrible service! 3rd summer same problems, don't waste your summer waiting for your boat to get fixed! It won't be! Also don't expect it to be fixed during winter months your basically out of luck when it comes to service! Go somewhere else to buy if you actually want to use your boat! read more

OVER PROMISE UNDER DELIVER - Almost the minute after we purchased our boat Grand Bay Marina was no help. There were a few warranty concerns, and being our only contact to the supplier they refused to help until we stored with them for the winter. Well next spring I was shocked to find out none of the issues were addressed. To make matters worse, when we asked them to fix those issues, that were present upon delivery and willing to pay out of our own pocket, they did not follow through...AGAIN. Also we paid for them to clean our boat, and well that did not happen, and they actually billed it off to some other charge, so they did not have to pay us back. Do not buy from this dealer!!!! read more

The best in the business! Tammy and Matt at Grand Bay Marine. We could not be happier with the purchase of our brand new boat! Grand Bay Marine is the place to buy your next boat and all your boating needs! First class operation! read more

Walstrom Marine - The best in the business! Tammy and Matt at Grand Bay Marine. The very best place to purchase a boat. - Boat Repair Near Me - Traverse City, Michigan

Wow... I cannot believe how unprofessional the service department is at Grand Bay Marine. Trying to schedule warranty work on a brand new boat - so far I've called and left 3 messages with no reply. The same thing happened with a different boat a few years ago. Don't waste your time here... read more

Brought my motor in to Grand Bay because it needed 2 new thermostats. Grand Bay replaced the thermostats and said I was good to go. Took it out to East Bay and half way across, the alarm went off and when I turned off the engine, it was SMOKING!! After an inspection, Nick Koslowski told me that they had mistakenly installed one of the thermostats IMPROPERLY and the other one was BAD. In effect, this allowed the engine to get WAY TOO HOT!! GRAND BAY MARINE CHARGED ME $900 TO FIX WHAT THEY BROKE. Worst service I have ever experienced. My advice to you is to NOT rely on this marine for any form of service. They do not stand behind their work and will charge you no matter what they do. read more

Had my pontoon boat worked on at the charlevoix shop they went above and beyond, even adjusted the brackets on my trailer so it fit better.

Kyle and the team at Grand Bay Marine took great care of us! They gave us a fantastic deal on our 2017 Crest ii 230 SLX and delivered it to our lake--and took the time to show is the important features. They also took our Regal 1900 as a trade in. Quick paperwork and signing and we were out the door. Nice people. read more

Grand Bay Marine Service Department is horrible. After keeping my Regal since the beginning of June to find out why it wouldn't start, and supposedly replacing the fuel pump and rebuilding the carburetor at least 5 times, they tell me they haven't found the problem. I've finally given up and picking up the boat tomorrow to take to another local marina for completion. Can't wait to see what they want to charge me for essentially doing nothing but keep me from enjoying my boat for the entire summer. By the way, the competitor assures me that if they get the boat Monday they will have it repaired by Friday....4 days! Nick and the service team at Grand Bay Marine are, at best, incompetent. Don't go there for service! read more

i spent about $60,000 at this place buying a boat and shore station. That experience was fine and i got a reasonable price. However, their service department and service orientation is terrible. They do not stand behind their commitments, even when i personally complained to the owner. And, when i finally started taking my boat elsewhere (to Long Lake Marina) i discovered that they were not even doing the required maintenance on my outdrive. My advice: do NOT take your boat there. read more

Very disappointed with the purchase of a used boat from Kyle at grand bay marine. We were assured that the boat was in great condition. After waiting over a week to take delivery, because the shop needed time to clean the boat, we took it out. Less than an hour into our ride a horrible beeping started and the boat completely died. We communicated via email with Kyle immediately and received a response two days later that he would have service call us. A week later we contacted Kyle again, as we hadn't heard from mike in service. We were told that mike had only been in for 2 days because he was ill. Mike finally called and left a message. Our return call to mike went unanswered again. Another week went by and we contacted Kyle again. We finally gave up on grand bay marine and fixed the boat ourselves. Despite saying that the boat was good to go, we found that it had less than a half gallon of dirty oil in it and the battery (wet) was bad. We were out several weeks of use and additional money to fix things that never should have needed fixed, had the boat been serviced properly before we picked it up. I will never recommend grand bay marine. read more

I would never recommend Grand Bay Marine to anyone. We bought a pontoon boat and Shore Station lift from them and had 2 major warranty issues with the lift in the first summer. We could not get Grand Bay to accept our warranty claim. First they told us there was no warranty. When we told them the warranty card said 2 years parts and labor and to call your dealer for work, then they said that they did not repair lifts and that we had to arrange it our self. It was difficult to get anyone there to accept responsibility. We had to leave multiple messages for the owner (Liz C), most of which she ignored. When she did contact us she stated she'd have to get back to us, which she never did. After weeks of frustration, we finally called the manufacturer Shore Station directly and relayed our frustration. They contacted the distributor who arranged warranty work. After the second problem we went through the same thing again with Grand Bay for weeks. They just refused to take any responsibility, get involved or return calls. They kept saying they don't handle warranty work for lifts. This time we called the distributor and the lift got fixed. After spending $53K for the boat and over $8K for the lift I feel that Grand Bay could care less about us as customers. Liz the owner smiles to our face but did nothing to assist us, and no one else there either knew what to do or could take responsibility to do it. We were without our boat for almost half the summer trying to get these issues resolved. FYI: Grand Bay Marine has an "F" rating from the Better Business Bureau in 2014. read more