only because i have leave 1 star! horrible ownwrship! she will do just enough to screw you over!!!…read moreand fake and "garage keepers lien" to keep your property! do not do business with this establishment!! master manipulating runs rampid between the owner and her manager. run and do not look back!! They obviously get rid of ALL the negative reviews. Local people have a great distain for this business!!

Shout out to Northern Auto & Tire Inc.! They've done good work for us in the past so when our…read moreTerrain acted up badly we took it in. Code showed a "low boost" from the turbo, and the reader suggested the most likely fix is a new turbo. Not what we wanted to hear. Fortunately Tom at Northern Auto dug deeper and found more dtc's present, and located a service bulletin suggesting transmission wiring issues could be the trouble. He found the connection loose and dirty. After cleaning and ensuring a good connection, he tested and found the issues gone. Just happily picked the car up with thanks to the team for a great job and a happier than expected outcome!

Williams sure has turned around with Dan O'Connor being such a wonderful guy &…read more Ed Is also a GREAT guy to work with! Their customer service has been awesome & sure was Great to work with them!!! The Shank's will be back!

The worst service ever! Had our Honda last Friday at 11am, didn't even work to diagnose it until…read morelate Monday and sent us on our way! Maintenance light comes on as soon as we leave? It's under warranty for phucks sake! Do not buy or get your car serviced as this shitty place. Turning this over to consumer protection in Michigan.

Stein family is excellent. Great prices and friendly staff. I trust Ryan because he is…read moretrustworthy and honest.

This place is amazing. Very good people. Very honest before, during and after the sale. They…read morereally do care

Not believing the negative reviews, I had a great experience with Watson's of Manistee. They worked…read morewith me to get me into a RAM. Not once but twice they had a vehicle brought from the Benzie location. Worked out financing to meet my budget. This is no joke it is the best vehicle buying experience ever, been purchasing new vehicles since 1978. I have reason to sugar-coat this review just the honest truth!

Went in for a routine oil change and they found my oil pan was cracked. The oil pan took forever to…read morecome in, which wasn't their fault. But what stood out to me is that they were always up-front, honest, helpful and available. They went out of their way to get the part from Mopar, get it installed as quickly as they possibly could. Shout out to Josh and Parts Manager for being so helpful! And a job well done! Thanks! We'll be back. Everyone was professional and courteous.

Hands down the best customer service experience I ever had. I was nervous to commit to a car…read morepayment on a used car, however, the service before & after the sale has been nothing but stellar. The staff is always accommodating and friendly. My family purchased 2 vehicles this season from Grace Motor Mall. We will definitely not only recommend this experience but we will shop again. #5Stars #ShopLocal #GraceMotorMallRocks

I spoke to Bart at length about the trade deal. he said it wouldn't work out which was…read moredisappointing but not heart breaking. the reality is that I jumped through hoops to provide all my information and was ignored. I reached out to Kade and his immediate reaction was to 1) leave me a negative rating on Facebook marketplace 2) blocked me so I cannot leave him a rating. I didn't buy or sell anything in Facebook marketplace. Kade has some serious anger issues with strangers online.

Absolutely the worst vehicle experience in 55 years of driving 30-40,000 miles per year…read more 2020 Ram with 80,000 miles, despite exceeding manufacturer recommended maintenance schedules, head gaskets failed, cylinders scored. Dealership recommended replacing bad engine with new engine because it was covered by a reliable extended warranty. After engine was torn apart warranty company refused to cover engine replacement (over $10,000). Serra gave me one option, pay $10,000 for a new unreliable V6 engine. No breaks from Serra leadership, mechanics or salesman. Who wants to pay $10,000 for a broken truck that originally cost over $50,000? I begged for a break (like one third to half cost or buy back vehicle), no break. Worst customer service after the sale of any business in 55 years (yes, I was a business owner and a war veteran). Serra responded once with "we are sorry for your situation", a worthless response from a bad dealership. If you are thinking about purchasing from Serra, be very careful. Apparently profits are more important than people (most former Marsh employees are working elsewhere). Ask your salesman how long the mechanics have worked for Serra? Ask salesman why Stellantis now offers a five year 100,000 mile warranty instead of 50,000? Good luck.

For going on 3 hours I waited for a simple oil change. Service was terrible to the point that my…read moreDad is changing in our driveway. Bought parts off of Amazon. Your service department is terrible. The one time you actually changed my oil, you said the rear differential was fine. It wasn't. Had to get fixed elsewhere. Used regular oil instead of synthetic like I always get. Sat next to an 80 year old man who kept being told another hour like I was 3 times. He could barely walk and left like I did. Literally 0 out of 5 stars. Done using your service department. Our family had bought at least 3 new cars from you. Just completely the worst. Done with Serra!

Hands down, the best car buying experience we've ever had. My dad's brand new truck was totaled…read moreout, so we helped him shop for a new one. We found one through the BB Ludington website but it ended up being at the Coopersville store. After about four minutes of negotiation over the phone, the deal was done, financing secured, and the best part...their driver came down to Coopersville to get the truck, drove it to my dad who is in a nursing home / rehab home in Allendale for him to see the truck and sign the papers. After that, the driver took the truck to Ludington to get detailed, and two hours later, my husband and I stopped to pick it up. It was quick, seamless, stress-free and they even waited until after their closing time for us to get there. Friendly, helpful, and FAST.

On a trip from Florida, we had a flat tire on our Nissan. Baker Ford fixed it for us promptly and…read morecheerfully. We plan to return to western Michigan next year. When we look for a new vehicle, we will come to Baker Ford.

We met Tim Richards by chance in the Price Point car lot last December. It was just before closing…read moreand we were looking at a 2024 GMC Acadia. We were flying out in the morning for the holidays. Tim was also going on vacation. We told him we would call when we all got back if the car was still there. A few days before Tim got back, we checked and the car was still on the lot. Living in the U.P. Traverse City is a 3-hour drive. Came down and Mike Krimmel, sales manager got us set up with a test drive. We had a few specific Acadia questions and Mike brought us to GM sales. Met with Matthew Hule who was wonderful and answered all of our questions. Matthew also provided us with other information to help us with our decision. Called Tim on his first day back. We made the deal. Paperwork was very smooth with Chris Brown, business manager. The Acadia was ours before the end of the week. Of added note it was detailed perfect. It was a pleasure working with all of these gentlemen.

They were kind but they couldn't help me find anything at all I definitely will try other placesread more

I was on vacation when my off road adventure went off track. The owner happen to be the tow truck…read moredriver that got me out. This was not an easy tow. It was an extraction involving a couple trees and using pullies. Two separate moves to get me out. Rick was an extremely down to Earth real guy. Professional and friendly. Charged less than the first company that came out and gave up on me. I would buy ice in Alaska from this guy. Wish I was local.

The nicest and most helpful customer service. Tow truck helped call rental places in the area and…read morethen drove me all the way to Traverse City when no local ones were open. 5 stars isn't enough.