If you have a death wish for your loved one, then feel free to ship them to this shithole. Staff…read moredoesn't care about your loved one other than gossiping among themselves. Receptionist is shit. The one there on the weekdays doesn't give a fuck if you're walking in, she just sits there on her phone or gossiping. Good luck if you need help moving in or out. Staff gives bullshit reasons on why they can't help you but they are caught hiding and not doing anything, they just don't want to help. All useless, lazy staff. Residents are left to rot there.

If your loved one needs care in the middle of the night good luck, they may not know enough about…read moretheir call center to respond. Literally the person admitted and said I saw the red light but didn't know what it meant. Lucky it was only a bathroom call And not chest pains. 3 weeks later we moved her out. That was just the final straw. Plenty of vacant rooms available.

It is a beautiful home with the entire view of Diamond Bar city. We place my father there, and…read moreJennifer the admin made us feel home. Our family couldn't make it through without the caregiver team there. They have the experience and knowledge. My father is safe in good hands.

Lejenz Home Care is a loving, caring, beautiful and clean residential care facility / Community…read moreHome as the adminstrator, Jennifer likes to call it. My mom lived there from July 2018 until she passed in January 2020. Jennifer is the sweetest administrator, communicates well and is at the home every day. The caregivers took excellent care of my mother who suffered from MS 0- they changed her diapers frequently, spoon fed her, bathed her, talked and laughed with her and loved her. I only know the names of the caregivers who were there towards the end of my mom's stay there - Bina, Matthew and Ernie. My mom loved and cared about them too and was very very happy and comfortable there. My mom always looked happy and clean and warm when we visited her and she never had any complaints on her care. They moved my mom to a private room with a view of the Golf Course due to her high need of care but she loved it and watched TV every day, The other residents at the home were so nice also. One of the best things the home did was have monthly parties for any holidays and birthdays in the month. They prepared a delicious dinner, including Filipino food and invited all their residents' families. My mom had a large family with 3 daughters, 8 grandchildren and 2 great grandchildren but we were all welcome and treated with love whenever we came for either the monthly parties or just to visit. Jennifer and the caregivers had so much love for my mom, attended her service and did not remove her items from her room until our family was ready to get them. They treated her as another family member, not a source of income, I will be forever grateful for my mom's happiness while she stayed there, I highly recommend Lejenz Home Care for your family member. We had a bad experience at another board and care facility in Diamond Bar so I can say Lejenz provides excellent customer service and care.

When my sister and I went to the tour, Joey was very nice with us. My sister liked this place,…read morebecause of the friendly environment . Mi hermana lleva casi 2 meses viviendo ahí y está muy contenta. El personal es muy amable con los residentes . Martha and Joey fueron de gran ayuda para nosotros con la preparación de los documentos necesarios. me gusta mucho el jardín. Estoy feliz de tener ahí a mi hermana fue una buena decisión .

My girlfriend's mother stays here, going on three months now. Such a wonderful place. Even before…read moreshe started here, she could tell that it would work out great. Joey helped immensely with the placement and transition. The staff always shows such care and compassion for their residents. We cannot thank them enough!

I am beyond furious with the Regency Grand at West Covina…read more My mother-in-law lived there for 15 years. Fifteen years. She and my father-in-law spent six of those years together in the same assisted living apartment. The staff and management knew them well. We believed she was part of a community. We trusted that she was cared for. After my father-in-law passed in 2017, everything changed. With new ownership and management came a noticeable decline -- fewer gatherings, fewer thoughtful touches, and a clear shift away from the residents who had built that community. The warmth disappeared. The effort disappeared. The food declined significantly. We dined with her often and eventually began taking her out because meals there were so poor. Over the past year, she lost 35-40 pounds. She was not able to tell us about the food because she had a stroke many years before and could not speak. We later learned she wasn't eating -- and no one alerted us. No one noticed. Or if they did, they failed to act. That is inexcusable. After 15 years in the same apartment, her unit was never properly updated. The carpet was filthy. The bathroom cabinetry was falling apart. The space looked worn down and neglected. For two years, we were repeatedly told renovations were coming. They never happened. Then, after Christmas, she became ill and passed away 20 days later. She spent her final three days on hospice in the very place she had called home for a decade and a half. In those last days, only three staff or management members came to see her. Three. After 15 years. We did hear one staff member comment that she was sad she would no longer get clothes from my MIL (who was always very generous). After her passing, there was no card from the Regency management. No condolences. No acknowledgment to my husband, who had just lost his mother. They once posted notices honoring residents who passed. This time -- nothing. We did everything we could to give her a life filled with dignity and love. We trusted Regency to do the same within their walls. They did not. This is more than disappointment. It is heartbreak -- and a profound sense of betrayal.

Regency Grand has a compassionate commitment to their residents whether a family has the need for…read moreassisted living or memory care. I visit clients frequently there and the staff is always attentive and friendly. I'd recommend families to consider Regency Grand first.

My father suffered a severe stroke that left him unable to walk and greatly affected his memory …read more The team at PVCC provided excellent care for 6 months. My father is now able to walk again with the therapy that was provided. During all my visits , phone calls , emails and multiple meetings to aide my father the entire team proved themselves kind, professional and very patient towards my dad and my family. Thank you again Itzel

My family had a very difficult experience with Pomona Vista Rehabilitation Center. My mother was…read moreplaced there following hospitalization and required very specific medical care, including strict dietary restrictions related to a feeding tube and recent surgery. Unfortunately, there were serious communication and care concerns during her stay. Despite repeated efforts to inform staff about her medical restrictions, she was given food that she was not supposed to have. This led to complications, including her feeding tube becoming dislodged and requiring an emergency hospital visit. Even after the hospital provided updated instructions, it felt like important information was still not being clearly documented or followed. In addition to the medical concerns, it was very difficult to get timely responses from staff, and we often felt that our concerns were not taken seriously. This created a great deal of stress and worry for our family during an already challenging time. We ultimately requested a transfer to another facility closer to home so we could better advocate for her care. I strongly encourage families to stay very involved, ask detailed questions, and closely monitor care plans if their loved one is placed here. I am sharing this experience so that other families can be informed and prepared.

The people here are AMAZING! I was scared to send my 90 y.o. father to a nursing home for…read morerehabilitation after hospitalization. I only wish I had found this place sooner. There was so much improvement in his physical and mental health, that really had high hopes of his return home. Alas, he passed away before that could happen, but the sweet memories of his smiling face will forever live in my heart. STAFF W HEARTS OF GOLD: administration, nurses, therapists, CNAs, and housekeeping. I am so grateful.

The best Nursing Home facility. The staff is amazing. The facility it amazing. A little dated. But…read moresuper super clean. They took EXCELLENT care of my dad till the very end. I appreciate each and every one of them. If you are LUCKY to get in, to this facility, take the opportunity. The nurses to patients ratio what I was more impressed with. More nurses than patient at this facility. Quality of care is definitely their strong suit. They do not pack in the patients here. They are about quality of care and not the $$$. So, again if you are lucky to get in, take a tour and you will see what I am talking about. Proof is in the pudding. Thank you El Encanto for taking such great care of my Dad.

Silverado-Brea is truly an exceptional memory care community, one that goes far beyond providing…read morecare and instead offers genuine comfort, connection, and peace. From the moment you walk in, you can feel the compassion and empathy that guide everything the caregivers do--it's not just their profession, it's their calling. They show remarkable patience, understanding, and kindness, always honoring each resident with sincere respect and dignity. What means the most to us is knowing that our loved one is not simply being looked after, but truly seen, understood, and valued by people who deeply understand memory care and lead with both expertise and heart. That reassurance brings an immeasurable sense of peace to our family. We are profoundly grateful for the extraordinary care, compassion, and unwavering support provided by the entire Silverado-Brea team.

Silverado Brea has amazing staff! I was a nursing student here and everyone was super nice! You can…read moretell that the staff really care about their residents! I would highly recommend this place!

The Montclair Manor Care Center is wonderful. The Physical Therapist, Brent, is so caring, gentle…read moreand kind. His compassion helped me to get stronger. Thanks to Brent, I can walk again, and I get to go home to my family on Sunday.

Great facility. Clean and well staffed by very friendly and competent people. Beautiful garden. I…read morerecommend this place.