Incredible community! My grandfather passed today while living there and they were so compassionate…read moreand kind. The nurse brought a cart of snacks and drinks while we waited for him to be transported. Then when he was rolled out, AccuCare draped him with the flag, as he was a WWII vet, and the staff lined up in the lobby to say goodbye. Once he was rolled out the community director explained to everyone who was a new employee that this is what they do to honor those who have passed, "When they come to us, they walk through the front door and they deserve the same respect when they leave." Truly amazing place. Thank you!

Hospice nurse not doing wound care on patients. Need to be reported to state board. They don't even…read moredeserve a one star

Go to Leah for information on availability and a tour of the place. She is knowledgeable on all the…read morequestions you might have for your loved one. The ambiance is welcomIng and kind. It also is beautifully decorated. I put my mom in here and the daily meals in the restaurant are delicious. She made friends quickly joining the daily activities. She also needed some care and check ins and they were on time and did them with care and smiles. They had a salon where she could get her hair washed and done weekly. They are there to make your loved one's life happier, funner and easier. They work with your loved ones needs. Just let them know. I am putting in an aunt now. She went on a tour and now can hardly wait to get in. I really recommend this place for your loved ones looking for a place.

I am beyond furious with the Regency Grand at West Covina…read more My mother-in-law lived there for 15 years. Fifteen years. She and my father-in-law spent six of those years together in the same assisted living apartment. The staff and management knew them well. We believed she was part of a community. We trusted that she was cared for. After my father-in-law passed in 2017, everything changed. With new ownership and management came a noticeable decline -- fewer gatherings, fewer thoughtful touches, and a clear shift away from the residents who had built that community. The warmth disappeared. The effort disappeared. The food declined significantly. We dined with her often and eventually began taking her out because meals there were so poor. Over the past year, she lost 35-40 pounds. She was not able to tell us about the food because she had a stroke many years before and could not speak. We later learned she wasn't eating -- and no one alerted us. No one noticed. Or if they did, they failed to act. That is inexcusable. After 15 years in the same apartment, her unit was never properly updated. The carpet was filthy. The bathroom cabinetry was falling apart. The space looked worn down and neglected. For two years, we were repeatedly told renovations were coming. They never happened. Then, after Christmas, she became ill and passed away 20 days later. She spent her final three days on hospice in the very place she had called home for a decade and a half. In those last days, only three staff or management members came to see her. Three. After 15 years. We did hear one staff member comment that she was sad she would no longer get clothes from my MIL (who was always very generous). After her passing, there was no card from the Regency management. No condolences. No acknowledgment to my husband, who had just lost his mother. They once posted notices honoring residents who passed. This time -- nothing. We did everything we could to give her a life filled with dignity and love. We trusted Regency to do the same within their walls. They did not. This is more than disappointment. It is heartbreak -- and a profound sense of betrayal.

It is a beautiful home with the entire view of Diamond Bar city. We place my father there, and…read moreJennifer the admin made us feel home. Our family couldn't make it through without the caregiver team there. They have the experience and knowledge. My father is safe in good hands.

Lejenz Home Care is a loving, caring, beautiful and clean residential care facility / Community…read moreHome as the adminstrator, Jennifer likes to call it. My mom lived there from July 2018 until she passed in January 2020. Jennifer is the sweetest administrator, communicates well and is at the home every day. The caregivers took excellent care of my mother who suffered from MS 0- they changed her diapers frequently, spoon fed her, bathed her, talked and laughed with her and loved her. I only know the names of the caregivers who were there towards the end of my mom's stay there - Bina, Matthew and Ernie. My mom loved and cared about them too and was very very happy and comfortable there. My mom always looked happy and clean and warm when we visited her and she never had any complaints on her care. They moved my mom to a private room with a view of the Golf Course due to her high need of care but she loved it and watched TV every day, The other residents at the home were so nice also. One of the best things the home did was have monthly parties for any holidays and birthdays in the month. They prepared a delicious dinner, including Filipino food and invited all their residents' families. My mom had a large family with 3 daughters, 8 grandchildren and 2 great grandchildren but we were all welcome and treated with love whenever we came for either the monthly parties or just to visit. Jennifer and the caregivers had so much love for my mom, attended her service and did not remove her items from her room until our family was ready to get them. They treated her as another family member, not a source of income, I will be forever grateful for my mom's happiness while she stayed there, I highly recommend Lejenz Home Care for your family member. We had a bad experience at another board and care facility in Diamond Bar so I can say Lejenz provides excellent customer service and care.

If you have a death wish for your loved one, then feel free to ship them to this shithole. Staff…read moredoesn't care about your loved one other than gossiping among themselves. Receptionist is shit. The one there on the weekdays doesn't give a fuck if you're walking in, she just sits there on her phone or gossiping. Good luck if you need help moving in or out. Staff gives bullshit reasons on why they can't help you but they are caught hiding and not doing anything, they just don't want to help. All useless, lazy staff. Residents are left to rot there.

If your loved one needs care in the middle of the night good luck, they may not know enough about…read moretheir call center to respond. Literally the person admitted and said I saw the red light but didn't know what it meant. Lucky it was only a bathroom call And not chest pains. 3 weeks later we moved her out. That was just the final straw. Plenty of vacant rooms available.

The Montclair Manor Care Center is wonderful. The Physical Therapist, Brent, is so caring, gentle…read moreand kind. His compassion helped me to get stronger. Thanks to Brent, I can walk again, and I get to go home to my family on Sunday.

Great facility. Clean and well staffed by very friendly and competent people. Beautiful garden. I…read morerecommend this place.

It was never in our wild dreams to have ever taken a love one to a nursin home, specially not our…read morefather. It was the hardest decision we ever took. However, the minute we saw how clean, no odors or how professional all the personnel was, we felt at ease and started to have peace of mind in knowing that our father was going to be ok. We were so blessed as each of the nurses that took care of my father were so genuinely caring and during the final days they became a part of our suffering and provide us with everything they could to make us feel better. I could not think of any other place to take a love one, should we see ourselves again in the same situation. They will be forever in our hearts as they were such angels in the midst of our sorrow. Thank you El Encanto personnel!! Huertas Family

The people here are AMAZING! I was scared to send my 90 y.o. father to a nursing home for…read morerehabilitation after hospitalization. I only wish I had found this place sooner. There was so much improvement in his physical and mental health, that really had high hopes of his return home. Alas, he passed away before that could happen, but the sweet memories of his smiling face will forever live in my heart. STAFF W HEARTS OF GOLD: administration, nurses, therapists, CNAs, and housekeeping. I am so grateful.

Many communities promise exceptional care, but Silverado truly delivers. Every person we…read moreencountered treated my dad with respect, dignity, and kindness. They never talked down to him or treated him like a child. They always reminded us that this was his home, and they were simply there to support him. What stood out most was how much life there was in the community. There was music, activities, resident dogs roaming the halls, laughter, and genuine joy. Residents are encouraged, not forced, to participate, and they're cared for as individuals, not patients. The community is clean, the residents are well cared for, and you can genuinely feel the love. My dad eventually transitioned to Silverado Hospice, and his passing was peaceful. During those final days, the staff cared for our family just as much as they cared for him. They brought us meals, checked on us constantly, and surrounded us with compassion during one of the hardest times of our lives. We will always be grateful for the love and dignity they gave my dad. If you're looking for memory care for someone you love, I can't recommend Silverado highly enough.

During the past several months while my sister has lived with you, we have heard so much uplifting…read moremusic. My sister has always loved music and she sang in the church choir. I was always proud to stand next to her in front of God when she sang Ave Maria. She is an Angel. The music we hear in the main living room is mostly 1950s. Even though I was born in the sixties, my sister was born in the forties. I know all the songs. Saturday, she will move on to the next phase of her life and the next phase of her dementia. Maybe she will arrange flowers with Vinnie for the dining room while we prepare her few remaining belongings for the journey. Her room at the new place will be smaller so she won't be taking her furniture. I'll keep it for her because it's a special wood her late husband loved. On that last day at Silverado, I hope she will take the exercise class. It's so crucial for mobility and, thank God, she is still able to stand and walk on her own. When I think of all the trips she took with Silverado, it makes me smile. I saw adorable photos of Mr. G. photobombing my sister at some farm. I adore the photo of my sister at a pool on one of the outings. Her face reflected a really good time. I have been so honored to meet many men and women who cannot live alone, but are living a reasonably dignified life with their situations. I met a woman who is so beautiful that she makes me wonder what her life must have been like once upon a time. Now, she, like so many, loves candy. I call her Candy and it's obvious her family really loves her. My sister has attended so many social functions. The last one was a luau and that Hawaiian buffet and Hawaiian dancers were something really grand. You could see that everybody enjoyed it in their own way. Well, one way my sister communicated with the world before Alzheimer's stole her words was with a silver flute. It's on a table in her room at Silverado, but she doesn't play it anymore. I'd like to ask a favor. I'll be keeping her busy while my nieces pack her things on Saturday. Perhaps you could play some flute music on her final day as a bon voyage. I know that you have all had her best interests at heart this past year. Thank you to all for each assist, kind word, medicine, redirect, class, game, meal, field trip, hair style, clothes change and prayer. If you knew how many sick children she willed to stay alive with her infinite love, as a nurse, you would know the work you do really matters. She really matters and thank you for all you have done for her.

My father suffered a severe stroke that left him unable to walk and greatly affected his memory …read more The team at PVCC provided excellent care for 6 months. My father is now able to walk again with the therapy that was provided. During all my visits , phone calls , emails and multiple meetings to aide my father the entire team proved themselves kind, professional and very patient towards my dad and my family. Thank you again Itzel

My family had a very difficult experience with Pomona Vista Rehabilitation Center. My mother was…read moreplaced there following hospitalization and required very specific medical care, including strict dietary restrictions related to a feeding tube and recent surgery. Unfortunately, there were serious communication and care concerns during her stay. Despite repeated efforts to inform staff about her medical restrictions, she was given food that she was not supposed to have. This led to complications, including her feeding tube becoming dislodged and requiring an emergency hospital visit. Even after the hospital provided updated instructions, it felt like important information was still not being clearly documented or followed. In addition to the medical concerns, it was very difficult to get timely responses from staff, and we often felt that our concerns were not taken seriously. This created a great deal of stress and worry for our family during an already challenging time. We ultimately requested a transfer to another facility closer to home so we could better advocate for her care. I strongly encourage families to stay very involved, ask detailed questions, and closely monitor care plans if their loved one is placed here. I am sharing this experience so that other families can be informed and prepared.