A family member of mine looked at a few assisted living communities before deciding on Park…read moreRegency. A big part of it was the marketer who was not only helpful and communicative, but also enthusiastic about the building and the care staff. She helped them navigate various aspects of relocating our loved one, the pros and cons of different senior living communities and really highlighted the quality care provided by her staff. What ultimately sold us on this community was the memory care. We decided that it would be best to choose a community that had assisted living and memory care in one building so, if the time ever came, it would be a smoother transition should that level of care be needed. Although the building is a bit older, it is well taken care of and has a beautiful courtyard for residents and families to enjoy. I highly recommend taking a tour if you're considering assisted living homes for your loved one!

As an independent insurance Agent who regularly works with a variety of assisted-living…read morecommunities, I can confidently say that Park Regency retirement stands out for all the right reasons. Over the past 15 years I've had the privilege of working closely with their team and witnessing the high standard of care they provide to their residents. What impresses me most is their consistent professionalism and attention to detail. The staff is always responsive, organized, and proactive when it comes to handling insurance-related matters--making the process smooth not just for vendors like myself, but most importantly, for the residents and their families. Beyond the administrative side, it's clear that the environment at Park Regency retirement, is one built on compassion and respect. Every time I'm on-site, I see smiling faces, meaningful interactions, and a real sense of community. It's obvious that the residents are well cared for--not just physically, but emotionally and socially as well. They're a fantastic partner and an even better resource for families seeking quality assisted-living options.

My 95 yr old Aunt stayed at Park Vista after two hospitalizations. Sunday, the head of nursing and…read morethe bedside clinical team, and caregivers ensured she received high-quality patient centered care during both stays. As a board certified patient advocate, I visit senior care facilities on a regular basis. This facility stands out as one of the top skilled nursing facilities in Southern California.

The quality of care the communication and the environment were second to none.And I couldn't have…read morethought of a better place for my father. The daily care and the extra effort that went into caring for him.During his challenging health problems was second to none. The regular calls from the doctor made all the difference.And it was extremely unusual in the most delightful of surprises to hear from him almost daily. There isn't another care facility like this.In all of orange county, this truly is number one.

Our experience with Sunny Crest Senior Living has been very positive, and we're grateful for the…read morecare and support our family member has received there. What stands out to us is that the care goes beyond the normal day-to-day. When our family member was hospitalized, we reached out to the Sunny Crest team for help communicating with the medical team. Brenda partnered with us and was willing to speak with the care providers and skilled nursing staff to better understand what would be needed for our family member's recovery and how Sunny Crest could support the post-care plan when they returned. Having them work with us and the medical team during that process meant a lot to our family and gave us peace of mind. One of the things that really touched us was seeing how genuinely happy everyone was when our family member returned. From the front desk and nursing staff to management and the restaurant staff, everyone seemed genuinely excited to see them and welcomed them back. It really felt like they were returning to a community where people knew them and cared about them. We also believe family involvement is an important part of assisted living. Sunny Crest is an assisted living community, not a hospital, a locked-down facility, or a memory care unit. Family members still have an important role to play by staying involved, advocating for their loved ones, and maintaining communication with the care team. We've found that Sunny Crest is willing to work with us as partners, and that makes a big difference. We appreciate the people at Sunny Crest who care for our family member and the way they support both our loved one and our family. We're very thankful to the entire team, Melanie, Brenda, Diana, Blanca, and so many more.

This facility is extremely dirty and poorly maintained. The level of care is unacceptable…read more Supervisor Brenda and med tech Michelle treat residents with a shocking lack of compassion and respect. I witnessed residents being treated unfairly and neglected. It was heartbreaking to see how little regard they have for the wellbeing of the people they're supposed to be caring for. Please, do not place your family members here. You will regret it. They deserve better.

The staff at Park Regency have been helpful, especially the activities/programming team. It's…read morewonderful that they try to engage the people in their care with activities. I appreciate the effort to include programming in Mandarin Chinese and hope that they continue to provide more options.

My wife spent two weeks here recently. She was also here two weeks about three years ago. From what…read moreI can tell, not much has changed. The food is still less Than desirable. The place is fairly old and it shows. It looks like they painted some of the rooms but they use the cheapest painter they could find. Not a quality job. The beds are squeaky and old and rusty in places. It's still noisy. My wife had a TBI and the noise was Unbearable. It's a huge step down from the hospital as far as equipment, environment, and attention. From my experience, all of this is typical of a skilled nursing facility. I've only seen one that was better in all respects. The good stuff. The staff is very good when they are working with the patient. There's just not enough of them. We had a difficult time with the first physical therapist we had. I talked to the Therapy director and they switched Theripist and she was excellent (Neeva). My wife got an hour of therapy 5 days a week. In our case, the benefits did not come close to the disadvantages of the stay here. To be fair, that would be the same at almost all SNFs.

Dear St. Elizabeth Skilled Nursing Facility Team,…read more Having a staff that provides constant attention and genuine care is of the utmost importance to our family, especially given the challenges of rehabilitation for our 94-year-old mother, Aida. We are writing to express our deepest gratitude for the exceptional care she received at your facility in Fullerton. We would like to extend a huge thank you to Jay in Physical Therapy for his excellent attention to detail. His diligent tracking of the additional days required for her stay ensured she could safely transfer from her bed to a wheelchair with the assistance of only one CNA. When our mother arrived a month ago, she was unable to stand or walk, and her progress has been remarkable. We were also very impressed by the medical care meeting provided for our family. It was well-organized, with up-to-date lab work and clear documentation that allowed us to easily understand her medical progress. Additionally, social workers Elvie and Ana, along with Bianca, Alejandra, and Renee from administration, were outstanding resources. They kept our family consistently informed and made the discharge process seamless. Our special gratitude goes to the housekeeping team (Gloria and Julio), the CNAs (Mayra and Alma), and the nursing staff. They kept the facility immaculately clean and welcoming, while ensuring our mother was comfortable, cared for, and able to participate in daily activities. Finally, we want to thank the dining staff for providing nutritious, high-quality meals and for being so accommodating to her dietary preferences. St. Elizabeth felt like a safe, comfortable home away from home thanks to your friendly personnel.

This rehab center is top-notch. As a therapist myself, coming in to see the staff work with the…read morepatients is perfect. They are attentive concerned about the residence safety and well-being. J the director of physical therapy runs a tight ship. They have students training as well, so they have lots of extra staff. The rehab department itself is well organized, and put together. I would hands-down recommend this facility to anyone looking for skilled rehab. Elvie the case manager is professional and very communicative. Returning your calls immediately. She's very up-to-date on the patient's situation at all times. It's a small and everyone works as a team. From the CNA's to the nursing staff to the physical therapist, occupational therapist. They all work well together.

House of Hope the staff is fantastic they are very caring and Loving. My dad wars a WWII veteran…read morehe was there a little over a year. He was with 2 other WWII veterans they shared stories, memories and love of music with each other and the staff. There is only 5 residents there which makes it great for all the attention these people get. The house is always clean and doesn't smell, the residents and clothes are always clean. They always celebrate some kind of event just to make them happy. My dad would say he felt support and love from everyone even on his bad days they were by his side. Phone contact was great any problem or needed information they called us right away. I wish to thank the staff we love you and will forever hold a special place in our hearts for you.

I was very happy with the care my mom received at the House of Hope in Whittier. I placed her there…read morewhen I could no longer provide proper care for her, as she was at end stage of life. The owners and staff are very kind and caring people. Mom and I were very happy with their kindness, the food they prepare and serve, constantly doing laundry and cleaning .... You name it, they do it. They even keep company with them and play games if they are up for it. They also helped me get hospice care for my mom since her health care provider was dragging their feet and thank God they did. My mom didn't live long because of an ongoing health battle but she was very well cared for. The owner and staff treated us like part of their family. I got to visit quite often, and they were just so sweet. I cannot say enough about this place to convey how happy I was with the service they provided throughout the entire time my mom was there. Thank you so much Vivian, Veronica, Sylvia, Mariah and all the rest of the wonderful people who work there.

something needs to be done regarding your resident care coordinator maria nguyen. not only is she…read morevery rude, dismissive, disrespectful, lacks empathy, inconsiderate, she is over all not the type of person who you'd want to speak about regarding your loved one. senior safety should be priority in a senior living community like this, that is CLEARLY not marias priority...maybe it's money? not sure. as a well know community please do better with who you allow near our loved ones. 3 stars are for jhoana salmi hsd and other staff members (caregivers, nurses, culinary, driver, activities) who genuinely are happy to work here and show its . thank you for all you do, you are greatly appreciated

CAREGIVING: It has…read morebeen nearly one year since my parents moved to Oakmont, during which I have gained a deeper understanding of the vital contributions made by caregivers and med-tech personnel to both my parents' well-being and my own peace of mind. The Director of Health Services, the Resident Care Coordinator, along with the caregiving and med-tech teams, consistently display outstanding professionalism, and I truly value their dedicated, round-the-clock care for my parents. The significance of their work became especially clear when my mother fell in their apartment soon after their arrival at Oakmont of Fullerton. I'm thankful that her emergency alert necklace allowed for a swift response and appreciate how effectively the team coordinated with paramedics and kept me informed. CONCIERGE: Since my first visit, the concierge staff have consistently shown professionalism, offering sincere greetings. They welcome residents, families, and medical professionals, while also ensuring that residents with cognitive impairments stay safely within the facility unless accompanied by authorized personnel or relatives. CULINARY: Oakmont of Fullerton recently appointed a new executive chef who demonstrates a thorough commitment to meeting residents' dietary needs. Since the new executive chef became part of the team, both the amount and quality of food have improved. I would like to see premium cuts of meat added to the menu, along with baked potatoes as an additional side choice. There have been instances where hot meals were served cold as a result of delays, including food remaining under heat lamps, on back counters, or not being picked up promptly by waitstaff. Enhanced communication between culinary and waitstaff personnel is recommended to address this issue. WAITSTAFF: Although the waitstaff manage numerous tasks, enhancing follow-up service is advisable. Staff should periodically return to check on residents, ensuring all needs are addressed. Furthermore, tables should be promptly cleaned and reset after guests have completed their meals and left the dining area. Removing soiled tablecloths prior to seating new guests would be beneficial. Employing a dedicated staff member responsible for cleaning and resetting tables may improve overall efficiency, allowing waitstaff to concentrate on attending to residents and guests. Waitstaff can further elevate the experience by greeting residents courteously and showing genuine enthusiasm in their roles.

I would not take anyone to the Rehab here. Me & my Sister were concerned about my Mom sleeping all…read morethe time after a few days here. We had a very frustrating phone call with Doreen that was very impatient and kept telling us to "listen" and talk to PT that was also on the phone. We left messages for the Dr repeatedly about the medication but she hardly ever called us back. We kept telling them she shouldn't be taking so much medication because she was literally drugged all the time. They never listened or decreased medication. After she was transferred out of there to B&C the new nurse discovered my Mom had infected wound on her leg no one ever mentioned! The CNA's were very nice & helpful, also the Social Worker.

Bayshire Post Acute side have came through again and again! They have helped tremendously to…read moreprovide QUALITY Care for my mom and the seamless transition from Hospital to Skill Nursing back to Home. We trust the facility always with our family members and It is one of the most requested Place I heard from Providence Case Managers. They truly care about your family member as their own. The facility is kept clean and the workers there truly enjoy being there and taking care of each patient and meeting each one of their specialize needs. Food always looks so good and The dining time is always handle so efficiently. Thank You Bayshire for Having the Top Nurse "Doreen" and PT/OT team and the Friendly Smiling medical team and Staff that always greet us with a smile as you walk into the facility and they follow it with Top Quality Care for all patients! Family is treated like Family when you visit Bayshire! Its a very comfortable place.