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    Diamond Bar RCFE

    5.0 (5 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 1 month ago

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    Park View Place by Wellquest

    Park View Place by Wellquest

    3.9(9 reviews)
    5.9 mi

    I recently had the pleasure of working with Emily and Melody, the Sales Directors at Park View…read morePlace Assisted Living, and I cannot express enough how truly wonderful they are. Their compassion, kindness, and gentle approach shines through in everything they do. When they tours families considering a move into the community, they listen with genuine care and make what can often be a difficult decision feel comforting and reassuring. Their ability to connect with people and guide them with patience and empathy is extraordinary. I also want to acknowledge LeAnne, the Executive Director of Park View Place. She is an outstanding leader--hands-on, approachable, and deeply empathetic. LeAnne oversees the community with a warmth and dedication that makes residents and families feel like they are in the very best hands. Together, they create an environment that is welcoming, supportive, and truly centered on the well-being of every resident. Park View Place Assisted Living is lucky to have such passionate and caring leaders, and any family would be fortunate to choose this wonderful community.

    I had a very disappointing experience at Parkview Place Assisted Living & Memory Care in Covina…read more While on shift, I witnessed extremely unprofessional behavior from a nurse on the memory care unit. She loudly used profanity What was most concerning is that the administrator was present and did nothing to correct or address the behavior. In a healthcare setting, especially one caring for vulnerable memory care residents, professionalism, respect, and accountability are essential. Unfortunately, none of that was demonstrated. This experience raised serious concerns about staff culture, leadership, and how issues are handled internally. Based on what I witnessed, I would not recommend this facility and will not be returning.

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    Park View Place by Wellquest
    Park View Place by Wellquest
    Park View Place by Wellquest

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    Royal Crest Healthcare

    Royal Crest Healthcare

    4.4(8 reviews)
    7.9 mi

    Stunned at the disregard for patient safety. I would not send my parents to this location. I work…read morein patient transport and although I can look past the rude interactions with certain staff members, I'm in awe of the sketchy circumstances they create in order to push out patients to where they insist on transporting; regardless of patients' wellbeing. It's been too many times that I've encountered this to not speak up and warn potential families.

    When looking into any facility that is portraying the service of care always look at the most…read moreminute things like, is the floor dirty, are there stains on the walls? Etc. That said if the facility cannot keep up with those basic items of maintenance, how would you expect them to care for someone whom you Love and hold near and dear to your heart. Upon review I've come to know that this place provides sincere care and what that means is the "certified nurse assistants" whom hustle and bustle up and down those halls to answer call lights, feed, change, read to their patients and so much more is what makes this facility worth writing about. It's not the registered nurses, or the dietician's or the LVN's those people you'll find sitting behind a desk somewhere hiding out I can only imagine because their lazy. The CNA's are what make Royal Crest the best! Get to know them for they will be the ones whom are providing that 24-hour around the clock care that will be issued to your loved ones they are the unspoken of heros in this place so before committing always do your due diligence and check this place out.

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    Royal Crest Healthcare - Building from the outside

    Building from the outside

    Royal Crest Healthcare
    Royal Crest Healthcare

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    Regency Grand

    Regency Grand

    4.1(25 reviews)
    6.1 mi

    Regency Grand has a compassionate commitment to their residents whether a family has the need for…read moreassisted living or memory care. I visit clients frequently there and the staff is always attentive and friendly. I'd recommend families to consider Regency Grand first.

    I am beyond furious with the Regency Grand at West Covina…read more My mother-in-law lived there for 15 years. Fifteen years. She and my father-in-law spent six of those years together in the same assisted living apartment. The staff and management knew them well. We believed she was part of a community. We trusted that she was cared for. After my father-in-law passed in 2017, everything changed. With new ownership and management came a noticeable decline -- fewer gatherings, fewer thoughtful touches, and a clear shift away from the residents who had built that community. The warmth disappeared. The effort disappeared. The food declined significantly. We dined with her often and eventually began taking her out because meals there were so poor. Over the past year, she lost 35-40 pounds. She was not able to tell us about the food because she had a stroke many years before and could not speak. We later learned she wasn't eating -- and no one alerted us. No one noticed. Or if they did, they failed to act. That is inexcusable. After 15 years in the same apartment, her unit was never properly updated. The carpet was filthy. The bathroom cabinetry was falling apart. The space looked worn down and neglected. For two years, we were repeatedly told renovations were coming. They never happened. Then, after Christmas, she became ill and passed away 20 days later. She spent her final three days on hospice in the very place she had called home for a decade and a half. In those last days, only three staff or management members came to see her. Three. After 15 years. We did hear one staff member comment that she was sad she would no longer get clothes from my MIL (who was always very generous). After her passing, there was no card from the Regency management. No condolences. No acknowledgment to my husband, who had just lost his mother. They once posted notices honoring residents who passed. This time -- nothing. We did everything we could to give her a life filled with dignity and love. We trusted Regency to do the same within their walls. They did not. This is more than disappointment. It is heartbreak -- and a profound sense of betrayal.

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    Regency Grand
    Regency Grand
    Regency Grand

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    The Terraces at Via Verde

    The Terraces at Via Verde

    4.1(15 reviews)
    5.7 mi

    My mother, who has dementia and is quite difficult, lives at The Terraces now. Her room is clean…read moreand has a lot of natural light. The staff, the nurse, and the sales director are all easy to contact and are very helpful. I am quite confident that my Mom is getting great care and is safe. She enjoys the daily activities and participates in them. They are a necessary diversion for her. The staff at The Terraces has made this a seamless transition for my Mom as she acclimates to her new surroundings. Thank you.

    Ok, I've waited a few days to post this review, but after reading the 3 reviews before this, they…read moreare suspect at best. All made around the same time, and very little real info. We moved my mom into the Terraces, almost a year ago. When we first moved her in there, it seemed really nice, loving and dignified. The management and caregivers, really cared, and showed my Mother, so much love, and care. The place was clean, upbeat, and fun for the residence in their care. It stayed that way for about 8 months, and then suddenly, the executive director was fired, and shortly after that, the nurse on staff. I don't know why and can't speak to that, but both of them were very loving, and really cared about the residents. About 2 months later, Agemark brought in a new executive director, and that director brought in their own staff nurse. Suddenly, caregivers and staff members, were getting let go, or quitting in droves. All these fun, loving, and really caring people, were being replaced by people, that were just there to earn a paycheck. All the care, and love, that the residents were used to, was replaced with glorified baby sitters. I literally took a picture of 2 caregivers, sitting at a table, staring at their phones, while the residents were left on their own. Another time, a resident, who was in a wheel chair, had got up, and walked into the activity room, and fell and fractured her arm. All 3 caregivers on the floor, were in the elevator room, laughing about something. I literally had to scream for them, to come and help her. Some of the residents are left dirty and sitting in their own filth. There is also one resident that is hyper-aggressive and had literally attacked a few of the residents, and even 2 of the residents family members. This of course was reported to the executive director, who just said he has dementia, and there was nothing that could be done. He, should not be in this facility, and should be somewhere that he and others can be safe. The place has become very dirty and the cleaning has not been kept up. There are missing moldings, the curtains around the windows in the hallway were all taken down, and not replaced. The carpets all have spots, and the floor in the dining area, is sticky to walk on. I decided to call Agemark corporate, and let them know about the issues. They had no knowledge of any problems in the facility. Apparently, they were never reported. I also talked to the state, and found out that there are 2 open cases being investigated. We pay to have our relatives, cared for, with dignity and love, and under this new administration that has been replaced, and now it's all about the money. Luckily for us, we found a great new place, and moved my mom out of the Terraces. If you want your relative to be taken care of with care and dignity, then perhaps you will want to look elsewhere. I'm not saying that everything at the Terraces was horrible. There are some highlights: O.V. the chef, is amazing. He cooks with love, and makes sure that the residents, eat well. Some of the caregivers are there for the right reasons, and do care for the residents, and show them love. They are just overwhelmed, most of the time, and are treated badly, by the new management. This is a memory care facility, and most of the residents, need to be cared for with extra patience and love. They don't understand why they are there, and when I see caregivers getting annoyed or mad at residents, it just makes me sad for them and their families.

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    The Terraces at Via Verde
    The Terraces at Via Verde
    The Terraces at Via Verde

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    Family Home - We pride ourselves in providing exceptional care to your loved one.   We do this by cooking delicious meals, maintaining a very clean home

    Family Home

    5.0(6 reviews)
    6.4 mi

    Family Home was such a blessing to my mom and our family. My mom saw the caregivers as her own…read moredaughters because of the care , attention and Love she received. Being here my mom became more like herself again. Being social with the other residents, eating good fresh food daily, the assistance and kindness of the caregivers was the best. Family Home also helped us to understand my mom's dementia better and to have a good relationship with her. Family Home is the best. I highly recommend Family Home to anyone.

    My mom was a resident there September 2019-September 2023. That length of time should indicate how…read morevaluable and great Family Home has been to our family and mom Maria. Working with Joel the administrator was great, he had great referrals, kind workers and the place was kept in great condition. This place kept my mom alive for the last 4 years with dementia, up until we had to put her on hospice care which she past away in the home. Don't get me wrong it takes a team effort to keep a person alive and strong in the senior care industry and most people think that they pay for care and are hands off after that, as it should run on its own. You have to be involved in every aspect of your loved ones senior care right until the end and Family Home gave me peace of mind that my mom was taken care of.

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    Family Home
    Family Home
    Family Home - Located a top of a lovely San Dimas hill, our home has a beautiful scenic view of a neighboring golf course.

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    Located a top of a lovely San Dimas hill, our home has a beautiful scenic view of a neighboring golf course.

    Diamond Bar RCFE - assistedliving - Updated May 2026

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