I usually like coming here for convenience but I swear they keep getting worse and worse. Been here…read morefor 2 hours now for an eye exam and haven't even checked out yet! Let alone, two people were taken ahead of me when I arrived 15 minutes before my appointment time and the people arrived 10minutes after me.

Dr. Alvarez is always great! Olivia at the desk was wonderful, and Tyler is absolutely awesome…read more Great staff! Great eye care. Highly recommend!

Everything!!!!! The service is awful, the communication is worse and I intend to let anyone I know…read more It was a complete waste of my time. I'm livid!

awesome optometrist! loved west bend shopko optical when i took patients there…read more so i was very excited to find one in hartford! and just as wonderful. shopko optical, you have achieved what i have never seen. a company that is actually consistent with employees mission statement etc. bravo!!!

I want to thank Shopko Optical and Employee Douglas. I drove 5 1/2 hours from Iowa to My Daughter…read morein Hartford for Thanksgiving. Friday a screw to my Oakley glasses nosepiece. It fell off. At the store in Hartford, Douglas greeted me. I explained not from here, if he could help me. He said no problem. Took my glasses and nosepiece to the back. When Douglas cam back, he said it was fixed He stated that he also changed both nosepieces, because it looked like I needed them. I asked how much, he just said No Charge. This is the type of Employee Businesses need to be proud of. Thank you very much Douglas and Shopko for everything. If I lived here I would Definitely go to this store. Jerry L.

I visited this eyewear store at the end of the year to try to take advantage of my insurance, and…read morelater when I ordered on my HSA funds. They were able to open early to see me. Since it was the end of the year I had to get my exam in to take advantage before the next year, but then with my plan I do not think I would have saved too much so I held off on the glasses until later. Their availability is very good, there is another store in 'Tosa which was booked for weeks, I don't understand that. Later on, I placed an order for some nice glasses. They do have a wide variety and cost points which is great. I went back for an adjustment as my current lenses were flatter and the new ones were more curved. I had a minor fishbowl effect that was fixed on the first try, and also the edges of the lenses weren't perfect and she approved getting them changed out. Very happy with the final result. The timing was ironic as I placed the order for these, and I snapped the frame of my current glasses. The business deserves 5 stars. They are all nice, helpful, and professional.

While visiting family from out of town, my frames broke. The ladies at Kindy worked for over an…read morehour to repair my broken frames. When they couldn't repair, they found a different dealer in the area who carried the broken frames and helped get directions to the second store. We just happened to find them while we were driving, but would highly recommend them for excellent service!

The eye Drs at lakeshore eye professionals are bar none. 3 of my children have been treated for…read morelazy eye with Dr Jay and Dr German. They communicate clearly what they are doing at all times and make the eye exam an easy process. My youngest child in glasses was only 4 when he began treatment and with his special needs with adhd and his anxiety they worked well with him. Over the years we have seen Dr German for continued care and he is patient and very calm in his practice. The once 4 year old is now 15 and we will continue care as long as our eyes need it. One of my children needed to see a retina specialist and the office worked with us to get her scheduled at that office. With insurance changes we have gone sporadically to other optometrists and ophthalmologists but the care we received elsewhere just doesn't compare to lakeshore. Check out their website for credentials and more info about each dr that practices here. We have put our eye care trust in the physicians here and hope others will do so as well.

Ted was extremely busy as the store was understaffed. He still took the time too replace my brake…read morelights. He was literally running around, helping me out. Very courteous as well. Great service.

My friend came into town so we decided to do lunch near Oconomowoc…read more He had an appointment at 2:30P and it was 1:30p when I noticed his headlight was out on his 2013 ATS. I stopped into O'Reillys and told ROB what part , year , make ,model etc. and he starts rolling out his upsale spiel . I told him the stock bulbs would be fine (9012s) but he kept going with how the other bulbs have that cool blue color for only a few more dollars. At which time I told him I am in a hurry so just want to get the stock replacements if he has those in stock, which he did. I then notified him that I have a commercial account with his store and he failed to find it after typing for what seemed too long a time and started asking more questions. I told him simply to run it thru as a retail sale so I could get back to my friends car and install them before he went to his appointment. Rob then stopped, looked me in the eye, and said Thats not MY problem. He then completed the sale handed me the receipt and said there you go , and stood there like all I was there for was to give him my money. I said , what about the bulbs... and he snapped out of a daze and walked over to grab the bulbs while telling me that he was distracted by how rude I was. I took the bulbs and while walking out asked his name , which he replied I'm the manager and my name is ROB.