My dad is older and I do most of his running around. We got glasses from Dr. McGee two months ago and she was great. Awesome doctor and knows her stuff. However, the glasses broke and I took them back in mid November to get the frames replaced. For the next month and a half, we didn't get a call or any notice that the glasses were repaired. I stopped off in early December and they were still sitting in the back room in the plastic tray. Today, I went by and spoke with Shanda and Tony (Dr. McGee is great but her office staff are very very unprofessional and severely under-trained). Tony told me to "sit and wait", no explanation, no reason, no courtesy...just "sit and wait." I've hear junkyard dogs be spoke to more courteously. After 15 mins, I saw Dr. McGee come outside to help prepare a new patient for a vision test. I waited for her to finished and kindly mentioned that I was there for my dad's glasses and we were waiting nearly one and a half months for the repair to be completed. She expressed amazement and said she'll get a staff to look it up but to go ahead and hand tight. Shanda approaches me and I tell her about my visit, our conversation was interrupted nearly three times by her typing on the computer, answering the phone or telling a new employee what to do. Then the fourth interruption came and I waited for her to finish and commented that perhaps today was a bad day to come. She lost it and snapped that they are understaffed and the new girl doesn't know what she's doing. Shanda goes through her tirade and several patients are looking at her, standing at the desk and wiggling her finger and carrying on. I simply got up and went to Tony and asked him if the glasses are ready I'll take them now, if not, I'll just wait and talk to Dr. McGee. Tony saw how Shanda spoke to me and walked to the back to check, Shanda stomped off after him. Less than 20 seconds later, Tony comes back with the glasses and hands them to me. If the Dr. McGee is reading this...you're a great doctor but you need to talk/re-educated your office staff on basic customer service and proper decor. You can' be the world's greatest ophthalmologist, but if you're staff is scaring away customers you're practice alive but would not be as thriving. read more
