Wow! The guys at Paramount Family Optometry are awesome! Staff is friendly and professional; I…read morecould have asked for more:) This is the new home for my eyeballs...LOL!

Absolutely fantastic experience! We just switched our family over here and couldn't be happier. The…read morewhole staff is so warm, patient, and detailed. My 13 year old son was struggling to choose his very first pair of glasses, and they let us take all the time we needed. At one point, a staff member mentioned that if he didn't see anything he liked, they'd provide his prescription so we could look around, no pressure at all. That completely sealed the deal for me. Our last place was so difficult about giving me my prescription, so experiencing this level of genuine customer service was amazing. Fair prices and top tier service! (He ended up finding a pair he liked here, yay!)

Giving a star because I have to. This is absolutely the worst vision center I've ever been to. I am…read morenot talking about the optometrist next door, I speaking about the incompetent workers at the vision center that take the prescription and send them out for your glasses. They have absolutely no clue how to do their jobs. I've went back three times now and my glasses are not correct. The first time they ordered the wrong lenses. The second time the frames were completely bent at the nose it literally wrapped around my head. The reason I say three times (is because I had to go back the first time since I didn't notice the lenses were messed up because I was wearing contacts when I picked them up). All the guy could do is blame everyone and everything else on why they couldn't get this right. Seriously, mess up a cheeseburger fine, I'll be mad but it won't hurt. Mess up my only means of seeing which allows me to do daily tasks and that's horrible. Are they even trained? Walmart cooperation really needs to take a good look at this Walmart in general, but especially the vision center. Like how many kids are walking around with messed up glasses because they don't know better to speak up. Ridiculous.

5 stars for Sonia at the vision center. I went in to order my contacts. She was very nice and…read morefriendly. I told her I was going on vacation and I was on my last pair of contacts and I was worried if they would arrive on time. She was soo nice and left a note for the doctor if she can give me a pair meanwhile they arrive.(since the doctor had left for the day). Overall great experience. Thanks Sonia!

I've been coming to Total Vision Optometry for years. The staff is always welcoming and helpful. I…read morewould like to say that my last experience, about a week ago, was the best I've had there. Typically, I was use to waiting a bit to be seen and to pick my frames. This time, I was called in right away and luckily the last staff member saved the frame style into my profile so that saved a bunch of time. My appointment was for 5p, they actually accommodated for an earlier 3pm visit since I was already in the area. I went with a pair of Dita frames and they called me to tell me they were ready in about a week. Overall, they get 5 stars from me because they have the speed of service down now and it doesn't feel like I'm spending too much time there. The frames were perfect as well.

Dr. Sanchez is polite enough however clarified he is incapable of treating my needs of vision care…read more As a result, he offered me a full refund of my glasses and contacts. However, please note that he did not examine me with the second pair of contacts that he had me try on after I stated that those were not as good as the ones he previously prescribed. This lack of willingness to work with patients is highly disappointing when needing care. He simply didn't want to take the time. What is surprising is that he and the staff deleted my medical file WITHOUT my consent. Under California law this is illegal!! I believe the refund is a tactic of his to not tie him to my care. Please do not go to him if you have even the slightest notion of complexity. The review has 0 stars.

Only optometry office I like. I have been coming here for years. The girls here are so nice! Easy…read moregreat service.

I have always enjoyed going to this office but I am extremely disappointed with how they handled my…read moremost recent glasses purchase. I payed for my glasses and because I did not go pick them up immediately (I was experiencing medical issues at the time) they returned them without giving me a call beforehand. They are refusing to give me store credit or a reimbursement for what I have already payed. I have now lost over $100 and have no glasses to show for this. I'm very upset with how they handled this.

Best Optometrist and Staff for 21 years! SADLY, CLOSED…read morePERMANENTLY. An abrupt without warning closure shocking to staff and patients alike!

my sis and I took my 96 year old mom to JcPenney Optical May 2nd. We were told glasses will be…read moreready 3-4 weeks. I began calling the 3rd week to learn all JCPenney US Vision optical outlets were closed. I have called the optical line daily unable to get a customer service representative. I have emailed, called corporate yet to get a resolve. I will now dispute with my mother's bank. Poor business practice not to share with your customers closing of the business you expect to receive said product from.

Terrible experience, had an appointment booked it yesterday. Received a text message saying the…read moreappointment was confirmed yesterday. Did the paper work. And when we arrive the reception, loud enough to hear there is an issue and talking reschedule with us feet away tell us we would have to wait because we didn't verbally confirm an appointment. We did not receive a call prior, we did not receive anything indicating it was facing a reschedule. Paula mentioned someone called yesterday at 4:30 (Gilmore?) but there are no call records, absolutely no voicemail. And Paula mentions it is doctor policy. Insane, and shift the blame stating it is doctor policy. Maybe the doctor wouldn't have to have this policy if the reception actually called to confirm. Anyway their manager will take a week to respond. Gave me the business card to call. Big surprise the number goes to them. Hopefully itzel shares the message. Absolutely time wasted.

I've been coming to this optical location for about 10 years, and I can honestly say I've never had…read morea serious issue until recently, and even then, they handled it exceptionally well. After my eye exam, I brought in my Ray-Ban frames to get new lenses. When the glasses came back, my vision felt slightly off. I let the staff know, and they took the time to troubleshoot and make adjustments, but the issue didn't fully resolve. They then recommended a new exam. Although I was past the 90-day window (completely my responsibility), I decided to move forward with it. I'm glad I did the new prescription was spot on, and my glasses are now perfect with no issues at all. What really stood out to me throughout this process was the level of care and professionalism from the entire team. Every single person I interacted with went above and beyond to help. From the moment you walk in, you're greeted, acknowledged, and genuinely assisted never ignored. That kind of customer service is rare these days. I should also mention this appears to be a completely different team from the last time I visited (which I believe was around 2023), and they've truly raised the bar. Whoever is managing this team should be proud. This is a well run, highly professional group that works seamlessly together. They truly deserve recognition (and honestly, a raise). This is the kind of team you don't want to lose a real dream team. I have zero complaints and will definitely continue coming here. I'll be back very soon to get my prescription sunglasses done as well. Safe to say, this has become my go to optical spot and I wouldn't trust my vision with anyone else.

My mother and I stopped by The Optical Shop yesterday and was helped by Walter the owner. Luckily…read moreWalter is bilingual making the experience easy and pleasant for my mom. He was extremely patient and helpful and most importantly HONEST. Honest about pricing, quality and what is suitable for us. My mom replaced the lenses on two of her frames and I found the perfect frames for me. I can't wait to pick up my new frames

My experience at the optical shop has been amazing, the lovely and friendly owner, Walter was very…read moreinformative when it came to any information about the stock and products that are provided at the optical shop. Not only that but the prices are great, very affordable and the quality of the lenses and glasses that are sold here are excellent. Safe to say I had a great experience at The Optical Shop I most definitely would recommend this shop to anyone looking for a new pair of eyeglasses and would rate my experience there a 5/5 for quality, service, and hospitality.

Very disappointing experience. The older front desk lady with red hair was extremely unprofessional…read moreand disrespectful during my visit. She spoke to me in a rude and condescending tone, raised her voice at me, pointed her finger at me, and made the entire interaction uncomfortable and upsetting. What makes this worse is that I spent money on glasses that I cannot properly utilize and was never clearly informed about my options beforehand. Customer service and communication were handled very poorly. I will not be returning and would not recommend this clinic based on how patients are treated. Muy mala experiencia. La señora mayor de recepción con cabello rojo fue extremadamente grosera y poco profesional durante mi visita. Me habló de manera irrespetuosa y condescendiente, me levantó la voz y me señaló con el dedo, haciendo toda la situación muy incómoda y molesta. Lo peor es que gasté dinero en unos lentes que no puedo utilizar correctamente y nunca me explicaron bien mis opciones desde el principio. El servicio al cliente y la comunicación fueron muy malos. No regresaré y no recomendaría esta clínica por la manera en que tratan a los pacientes.

Dr. Lori is amazing! I love the good vibes in this office. The staff is great too! I always feel…read morewelcomed.