Let me start with the positive: Dr Rodgers is an excellent, patient, and thorough professional whom…read moreI saw for 20+ years, well prior to his joining this practice. (I truly wish he had not done so!) Everything else about this place is in a downward spiral getting worse by the minute. From their sole focus on profits, the staff un-welcoming reception upon arrival at the office, to their phone etiquete -they cut you mid-sentence, contradict you regarding what the pt. has or has not scheduled- to their blaming the patient for their disorganized records, this place is inhospitable from the get-go. Staff turnover is also of note, so if a patient did not care for a specific staff member, not to worry, they will likely not be there at the next visit. Yet, this practice cannot seem to manage hiring decent, polite staff who understand fundamental customer service skills. I'm generously letting them keep the 2nd star **only** b/c of Dr Rodgers. However, he alone deserves five stars; while in fairness I cannot express an opinion about the other doctors -whom I never saw, the overall practice and the staff get below a zero. You do the math...

My first prescription provided by Dr. Marshall was wrong and the sector height on the progressive…read morebifocal glasses I ordered was incorrect. Dr. Marshally adjusted the prescription, but the second pair of glasses was still blurry in one eye. So, the result was worse than my old glasses. The optician who handled the orders was surly and did not check the fit for either of the two glasses when delivered, resulting in chafing over my ears. Finally, when I asked for a refund, the optician took care of it but did not ask why or offer to take additional steps to satisfy me. I cannot recommend either the provider or customer service in this office.

I had an excellent experience here…read more I'd been searching for a replacement for my prescription Oakley sunglasses that had served me well for about eight years. I had originally purchased these Oakley's from Optical Reflections and thought I had lost them (later found!). Although I had a good buying experience eight years prior when buying the Oakley's I thought it would be wise to do some comparison shopping. I did a lot on on-line research before going out and actually visiting several optical shops in the Chapel Hill area. I had decided that I wanted to get some Maui Jim sunglasses this time around because as an avid boater, I learned that the Maui Jim's were highly regarded by boaters for their clarity in the marine environment. I found that although some of the other local shops (that carried the Maui Jim brand) were fine, I was treated especially well at Optical Reflections. Fred, (one of the two owners) actually remembered me, which I found amazing since it had been eight years. He was very knowledgeable about all the prescription sunglasses and yet not pushy. The shop had a very large selection and I was given lots of time to try on the various models. He offered good insight when asked but didn't try to steer me toward any particular choice . . . which I found quite comfortable. It took me two visits to the shop before I was sure of what I wanted. Once I decided on the particular model the ordering process was fast, efficient and accurate. I say "accurate" because when the glasses arrived about two weeks later I was thrilled with them. As a professional photographer the visual world is important to me and therefor I'm Ok with the higher cost of a quality optical product. This purchase has turned out to be one of my most satisfying buying experiences in a long time. The excellent service provided by Fred and the outstanding end result have inspired me to write this review.

Dr. Costabile and the folks at Optical Reflections are the best. I have a really difficult…read moreprescription and the glasses they make are always perfect. Have recommended to several friends and they've all given this crew a huge thumbs up too.

I have been getting my glasses with Upchurch for over 30 years now. Mike and his staff has always…read morehelped me to find the best glasses that fits me as well as my style. I love the different style of frames that are available to fit your personality. My style is more of an Afrocentric style and I always find frames that goes perfect with my style. I am a life-long customer and will continue to refer my family and friends to be one as well

I have been a long time customer at Upchurch Optical, over 20 years, and all my experiences have…read morebeen positive. Mike and the staff go above and beyond making sure you receive excellent service and you are happy with your new glasses. I have several eye issues and my vision has been hard to correct but Mike and his staff always work with me to find the best possible prescription to meet my needs. Upchurch has a great selection of eyeglasses, always up to date with quality, stylish frames. You may likely end up with more than one pair like me! I highly recommend Upchurch Optical!

It's quite a jump from one star to four, and I'll try to explain how I came to this update…read more I got a call from Dr. Marshall the other day, who told me he'd seen my post on this site. He called not to dispute it, but to apologize for any mistreatment, whether real or perceived. It was a conference call, and Amber (who was also involved in the initial review) took part in the conversation. Both Dr. Marshall and Amber were very professional in their words, and I felt they were both sincere. Before the end of the call, Dr. Marshall offered to re-examine my mother, if only to verify Dr. Ritter's results, at no charge to us. He said he would open a space in that afternoon's schedule if that would suit us... and so we went. Dr. Marshall was nothing if not polite and professional. He came into the exam room (with my wife and me present), and began the consult. Several things became apparent before long: First, Dr. Ritter's numbers appeared to be correct, and Second, my mom's frustration at her inability to see properly (with the glasses) continued. At this point, Dr. Marshall described the current state of my mother's eyes, and explained the limitations that corrective lenses could be expected to yield. He suggested we explore a number of options (low vision tools) that my mother could try - and offered to schedule a consult with a colleague at Duke that specialized in this. It was a bitter pill for my mother to swallow: to come to the realization that her poor vision even with the new glasses was a function of the state of her eyes, and not of an incorrect refraction. Nevertheless, it was the missing key to the earlier appointments, and what allowed me to write this update: we finally had the information that allowed us to understand her condition more holistically. It was the information that, had we been told it by Dr. Ritter in April, would have resolved this matter at that time. Speaking of which: We received a phone call the following day from Dr. Ritter. He also apologized for the breakdown in communication, and left us feeling both heard and respected. I know that this must have been as difficult an exchange for Dr. Marshall and his associates as it was for us, yet they took the initiative to resolve our complaints, and left me feeling that they, and their business, were both honorable and trustworthy. Quite a change from my original review! And so why, despite the original expense and improper placement of the bifocal segment, do I now rate them worthy of FOUR stars? It's because I have found that, although it is often hard for people to discuss matters openly, honestly and frankly - especially when one is needing to accept blame (whether merited or not), in order to move on and continue to improve, these folks - Dr. Marshall, Dr. Ritter, and Amber - were all willing to do so, and thus help us to feel served. That takes a lot of guts, and I truly appreciate them for that. I will not hesitate to utilize their services in the future.

My husband had his last eye exam here, and he stated that this was the most thorough eye exam and…read morecontact fitting he had ever had. The doctor (I am truly not sure what his name was) was attentive, took his time, and really tried to meet my husband's needs. We will be returning here as a family for any of our eye care needs. Ultimately, he didn't buy any glasses from this shop, due to price and not being able to find exactly what he wanted, so this review is only for the examination part.

The Eye Doctor is truly amazing...Very convenient to my apartment...and his staff is very…read morefriendly....Definitely would recommend him for sure.....

I love Dr. Newman. I have practiced medicine 31 years in Durham and he is my choice for eye care…read more He is the best!

The Doctor and Everyone there were all Very Kind and Very Helpful! And they got me in immediately…read moreto resolve my eye problem!

$650 for glasses . I asked to be dilated because I didn't want to pay extra for the machine scan…read moreand the staff ignored my request and ran the machine scan anyway. The eye doctor was fine. The real kicker was the $650+ for the glasses and that was after insurance paid some ($200ish). Next time I'll go to Costco or Sam's club.

After finding out that Sams club hasn't had an eye doctor in three years a friend recommended that…read moreI check out Rosenstein. I am so glad that I did. Initially my appointment was supposed to be in January, but they put me on a cancelation list and they got me in way before January! The staff was nothing short of amazing and were helpful by answering all of my questions and doing such a thorough examination! I definitely would go back!

I was one of those people who waited until the last minute to take advantage of their vision…read moreinsurance benefits that were expiring soon... I had been meaning to go to the eye doctor's and get new glasses or contacts (if I didn't need new glasses since my insurance only pays for one or the other in a 12-month period). In the past, I've always gone to the places at Walmart or wholesale stores like BJ's/Costco. Now that I'm a fully functioning adult, I decided to do more research and choose a local practice. It was honestly hard to pick a local eye doctor, since there are many reputable ones in the area. It was ultimately between Rosenstein and one other for me, and I arbitrarily picked Rosenstein because it was literally 5 minutes down the road! They have an online booking system called PatientReach, so I didn't even have to call to make an appointment. When you make an appointment through PatientReach, you can include a comment, and I noted that I'd like to get a regular eye exam done, and potentially a contacts exam done if my vision is stable (enough) since last time, and there is no need for me to get new glasses. I made an appointment mid-November, and couldn't get a spot in until the second week of December (do not procrastinate like me if this would stress you out!). My appointment was with Dr. Gretz. Before seeing her, I got a few "tests" done really quickly by a staff member. Then my actual eye exam was performed by Dr. Grezt, who was pleasant and listened to my concerns. I did explain that I'm interested in getting contacts but only if I do not need to get new glasses. My vision was stable enough, and I did get the contacts exam done as well. She brought me to the optical department where Austin walked me through the process of getting contacts (should I choose to do so). Austin explained that I'd have to come back for a training session where I would have to put in and take out contacts three times. We also reviewed my insurance benefits, and I was told what my out-of-pocket expenses would be ($10 copy for eye exam, $60 copy for contacts exam + training, and up to $300 coverage for contacts). Optical department was more flexible in scheduling, and I was able to come back the same week for training (which was harder than I thought). I had to go back a second time to finish my "training." Then I was given a few different trial sets to use for the next week or so, before I met with Dr. Gretz again to finalize my contacts prescription and order new contacts. When I met with Dr. Gretz, I complained of the contacts drying out my eyes, and she gave me even more contacts to try. This put me back a little bit in terms of ordering, but I appreciated having 5+ contacts to try (I have astigmatism + dry eyes so this was basically me being extra). Since it was close to the end of the year, I called to finalize my order and made a payment over the phone. Once your contacts (or glasses I assume) are ready, you get an email notification, and you can pick them up any time during their normal business hours. Thank you for reading my novel. But on a serious note, thanks to Rosenstein Vision Center for making the contacts journey not as scary (both in terms of ensuring that I do not poke my eyes out and for explaining/interpreting the insurance for me)! I highly recommend Rosenstein Vision Center!

He is the very best!! I had been to two optometrists prior to seeing Dr. Costabile. I was given…read moreprescriptions for glasses which I had made, but they were not correct based on the examinations. I was referred to Dr. Costabile, and could not be happier with the experience. He spent a lot of time with me, and way beyond what either of the two prior optometrists had. He sincerely wanted to make sure that he prescribed the correct lens. I would never go anywhere else, and I can not recommend him highly enough.

Doctor Costable was very pleasant, knowledgeable, and helpful with my insurance. Great service…read moreprovider.