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Triangle Visions Optometry

1.4 (25 reviews)
Closed • Closed

By appointment only

Services - Triangle Visions Optometry

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

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6 years ago

Worst service ever! Terrible diagnosis, extremely rude counter people. Overpriced glasses. Avoid at all costs!!

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Carolina Vision Associates

Carolina Vision Associates

3.5(4 reviews)
0.0 mi

It's quite a jump from one star to four, and I'll try to explain how I came to this update…read more I got a call from Dr. Marshall the other day, who told me he'd seen my post on this site. He called not to dispute it, but to apologize for any mistreatment, whether real or perceived. It was a conference call, and Amber (who was also involved in the initial review) took part in the conversation. Both Dr. Marshall and Amber were very professional in their words, and I felt they were both sincere. Before the end of the call, Dr. Marshall offered to re-examine my mother, if only to verify Dr. Ritter's results, at no charge to us. He said he would open a space in that afternoon's schedule if that would suit us... and so we went. Dr. Marshall was nothing if not polite and professional. He came into the exam room (with my wife and me present), and began the consult. Several things became apparent before long: First, Dr. Ritter's numbers appeared to be correct, and Second, my mom's frustration at her inability to see properly (with the glasses) continued. At this point, Dr. Marshall described the current state of my mother's eyes, and explained the limitations that corrective lenses could be expected to yield. He suggested we explore a number of options (low vision tools) that my mother could try - and offered to schedule a consult with a colleague at Duke that specialized in this. It was a bitter pill for my mother to swallow: to come to the realization that her poor vision even with the new glasses was a function of the state of her eyes, and not of an incorrect refraction. Nevertheless, it was the missing key to the earlier appointments, and what allowed me to write this update: we finally had the information that allowed us to understand her condition more holistically. It was the information that, had we been told it by Dr. Ritter in April, would have resolved this matter at that time. Speaking of which: We received a phone call the following day from Dr. Ritter. He also apologized for the breakdown in communication, and left us feeling both heard and respected. I know that this must have been as difficult an exchange for Dr. Marshall and his associates as it was for us, yet they took the initiative to resolve our complaints, and left me feeling that they, and their business, were both honorable and trustworthy. Quite a change from my original review! And so why, despite the original expense and improper placement of the bifocal segment, do I now rate them worthy of FOUR stars? It's because I have found that, although it is often hard for people to discuss matters openly, honestly and frankly - especially when one is needing to accept blame (whether merited or not), in order to move on and continue to improve, these folks - Dr. Marshall, Dr. Ritter, and Amber - were all willing to do so, and thus help us to feel served. That takes a lot of guts, and I truly appreciate them for that. I will not hesitate to utilize their services in the future.

My husband had his last eye exam here, and he stated that this was the most thorough eye exam and…read morecontact fitting he had ever had. The doctor (I am truly not sure what his name was) was attentive, took his time, and really tried to meet my husband's needs. We will be returning here as a family for any of our eye care needs. Ultimately, he didn't buy any glasses from this shop, due to price and not being able to find exactly what he wanted, so this review is only for the examination part.

Optical Reflections

Optical Reflections

4.3(6 reviews)
7.0 mi

I had an excellent experience here…read more I'd been searching for a replacement for my prescription Oakley sunglasses that had served me well for about eight years. I had originally purchased these Oakley's from Optical Reflections and thought I had lost them (later found!). Although I had a good buying experience eight years prior when buying the Oakley's I thought it would be wise to do some comparison shopping. I did a lot on on-line research before going out and actually visiting several optical shops in the Chapel Hill area. I had decided that I wanted to get some Maui Jim sunglasses this time around because as an avid boater, I learned that the Maui Jim's were highly regarded by boaters for their clarity in the marine environment. I found that although some of the other local shops (that carried the Maui Jim brand) were fine, I was treated especially well at Optical Reflections. Fred, (one of the two owners) actually remembered me, which I found amazing since it had been eight years. He was very knowledgeable about all the prescription sunglasses and yet not pushy. The shop had a very large selection and I was given lots of time to try on the various models. He offered good insight when asked but didn't try to steer me toward any particular choice . . . which I found quite comfortable. It took me two visits to the shop before I was sure of what I wanted. Once I decided on the particular model the ordering process was fast, efficient and accurate. I say "accurate" because when the glasses arrived about two weeks later I was thrilled with them. As a professional photographer the visual world is important to me and therefor I'm Ok with the higher cost of a quality optical product. This purchase has turned out to be one of my most satisfying buying experiences in a long time. The excellent service provided by Fred and the outstanding end result have inspired me to write this review.

Dr. Costabile and the folks at Optical Reflections are the best. I have a really difficult…read moreprescription and the glasses they make are always perfect. Have recommended to several friends and they've all given this crew a huge thumbs up too.

Triangle Visions Optometry - opticians - Updated May 2026

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