From the first phone call to the actual visit everyone is so kind and helpful. I was able to get…read morean appointment fairly quickly that worked with my schedule. Dr Woodard gave me a very thorough eye exam and was very patient with my questions and answered each of them. Even though it's a busy practice they have the ability to focus on each person individually. Linda

Absolutely terrible experience. Not only was the nurse extremely rude and dry, I waited for over an…read morehour to be with the doctor for 10 minutes. They did not inform me ahead of time what my insurance did and did not cover and ended up charging me $120 for an eye exam even though my copay was $20 and their reasoning is that I have astigmatism which I informed them of ahead of time and they still told me it would be a $20 co pay. This is sneaky and unacceptable. I purchased lenses and not frames and inquired on contacts with them. I swiped my card for the lens purchase that day and was called the next week and was told my insurance benefit was already used. Keep in mind I specifically asked them about this benefit since I was not purchasing frames and they informed me that I would still be able to utilize it for contacts. Now the next week comes and they claim that was miscommunication and they can't use the benefit for both when I specifically inquired on both with them. Keep in mind I already purchased the lenses so now I would have to pay out of pocket. They told me the week prior it would be $83 if I didn't use my insurance and now Anita is claiming for it to be $170. Another miscommunication. So I suggest before you go here, you read on your benefit and you know about it front and back because they will not be helpful at all with what your insurance covers. Now they claim they don't usually do refunds and the only way they can do that is via check So their miscommunication has now cost me hundreds of dollars which is really great. I came in here in a good mood and left extremely frustrated and now the next week even more frustrated nobody here is helpful. Everybody is in a rush and not friendly. Do not go here. I also asked to speak to the supervisor and no one has contacted me since.

This has been the chosen spot for my son's glasses, I will say for at least the last 8 years (is it…read morepossible it could be 10???). My son likes a specific type of look and frame and Oscar Oglethorpe is always able to accommodate. I remember the days when all frames were $150 (that's how long we've been customers). Just like everything else, there has been an increase in prices, but the customer service, quality, and materials have never been lacking (at least not for us). If you are one who prefers glasses and want to wear spectacles that are a conversation piece or you just simply want to stand out--Pop in to Oscar Oglethorpe--in there, you are sure to find something to fit the bill.

A very special thank you for taking such good care of my mother today. We have tried many places to…read morefind a pair of glasses that will fit her small face and narrow nose bridge. We went in with low expectations because we have been striking out lately. Within 15 min we found a great looking pair of glasses that were stylish and comfortable. The lead time is quite long, but I'm hoping they get her new glasses back to her within a couple weeks. Since she had custom clip on sunglasses added they mentioned it could take 4 weeks! I hope they are wrong. I will keep you posted! Everyone is so friendly and helpful. The downtown vibe is nice as well. Great store! It is located next to Crafted. It's a little difficult to find because the signage isn't great so really pay close attention and look for the silhouette of glasses on the door.

Let me start with the positive: Dr Rodgers is an excellent, patient, and thorough professional whom…read moreI saw for 20+ years, well prior to his joining this practice. (I truly wish he had not done so!) Everything else about this place is in a downward spiral getting worse by the minute. From their sole focus on profits, the staff un-welcoming reception upon arrival at the office, to their phone etiquete -they cut you mid-sentence, contradict you regarding what the pt. has or has not scheduled- to their blaming the patient for their disorganized records, this place is inhospitable from the get-go. Staff turnover is also of note, so if a patient did not care for a specific staff member, not to worry, they will likely not be there at the next visit. Yet, this practice cannot seem to manage hiring decent, polite staff who understand fundamental customer service skills. I'm generously letting them keep the 2nd star **only** b/c of Dr Rodgers. However, he alone deserves five stars; while in fairness I cannot express an opinion about the other doctors -whom I never saw, the overall practice and the staff get below a zero. You do the math...

My first prescription provided by Dr. Marshall was wrong and the sector height on the progressive…read morebifocal glasses I ordered was incorrect. Dr. Marshally adjusted the prescription, but the second pair of glasses was still blurry in one eye. So, the result was worse than my old glasses. The optician who handled the orders was surly and did not check the fit for either of the two glasses when delivered, resulting in chafing over my ears. Finally, when I asked for a refund, the optician took care of it but did not ask why or offer to take additional steps to satisfy me. I cannot recommend either the provider or customer service in this office.

First time at this location. Very clean and organized. Parking was a bit tricky. Don't follow the…read moresign and go around the building. The entrance faced the Main Street and not the back as the sign would make you think. Doctor was amazing as was everyone inside. It's super quiet and not busy. I would come back

If you like to wait, go here. Every time I have gone, the wait time is 2-3 hours to see a doctor…read more(and this is with an appointment). I like the doctors but the office staff are rude and unpleasant.

1960-1970 technology. letters are on poster taped on a door. chairs are 1970 barber chairs. hand…read morewritten prescription with no information on it. don't waste your time and money.

My appointment is coming up soon. They were very nice and very helpful in scheduling our…read moreappointments. And that is very important! I will give you an update after our visit.

The Doctor and Everyone there were all Very Kind and Very Helpful! And they got me in immediately…read moreto resolve my eye problem!

$650 for glasses . I asked to be dilated because I didn't want to pay extra for the machine scan…read moreand the staff ignored my request and ran the machine scan anyway. The eye doctor was fine. The real kicker was the $650+ for the glasses and that was after insurance paid some ($200ish). Next time I'll go to Costco or Sam's club.

Dr. Waldorff is the best eye doctor I have ever been to. She is humble, listens well, gives a…read morethorough exam and takes her time to make sure everything is satisfactory. The staff was just as nice and polite and their wait time was less than 5 minutes. I would never go to anyone else.

Dr Woldorff is a wonderful optometrist. I cannot say enough about how well I had been treated as…read moreher patient. Her office staff, however, leaves a lot to be desired. From my very first visit, when I had mixed up the time but they failed to tell me & let me sit there for an hour. Or most recently when I tried to make an appointment, and did not have my insurance card on hand so they refused to set a date. And then to the person who sits in the section with the eyeglasses -- last time I was in there, there were two dead cockroaches on the floor, she was on her phone & my very presence was an annoyance. While I appreciated the lack of pressure sales, this was ridiculous. She barely looked at me as I asked questions about frames. I liked this office for its location & Dr. Woldorff but I will have to move on to another place that seems be fully focused on the patient.