Absolutely terrible experience. Not only was the nurse extremely rude and dry, I waited for over an…read morehour to be with the doctor for 10 minutes. They did not inform me ahead of time what my insurance did and did not cover and ended up charging me $120 for an eye exam even though my copay was $20 and their reasoning is that I have astigmatism which I informed them of ahead of time and they still told me it would be a $20 co pay. This is sneaky and unacceptable. I purchased lenses and not frames and inquired on contacts with them. I swiped my card for the lens purchase that day and was called the next week and was told my insurance benefit was already used. Keep in mind I specifically asked them about this benefit since I was not purchasing frames and they informed me that I would still be able to utilize it for contacts. Now the next week comes and they claim that was miscommunication and they can't use the benefit for both when I specifically inquired on both with them. Keep in mind I already purchased the lenses so now I would have to pay out of pocket. They told me the week prior it would be $83 if I didn't use my insurance and now Anita is claiming for it to be $170. Another miscommunication. So I suggest before you go here, you read on your benefit and you know about it front and back because they will not be helpful at all with what your insurance covers. Now they claim they don't usually do refunds and the only way they can do that is via check So their miscommunication has now cost me hundreds of dollars which is really great. I came in here in a good mood and left extremely frustrated and now the next week even more frustrated nobody here is helpful. Everybody is in a rush and not friendly. Do not go here. I also asked to speak to the supervisor and no one has contacted me since.

Always an amazing experience at Woodard Eye Care. Dr. Ivey is patient and thorough. My glasses and…read morecontacts always arrive quickly and the ladies in the front make the pickup process a breeze.

As someone who has been a glasses wearer for all my life I think this is probably the best…read moreeyewear/optician I have ever been to.

This has been the chosen spot for my son's glasses, I will say for at least the last 8 years (is it…read morepossible it could be 10???). My son likes a specific type of look and frame and Oscar Oglethorpe is always able to accommodate. I remember the days when all frames were $150 (that's how long we've been customers). Just like everything else, there has been an increase in prices, but the customer service, quality, and materials have never been lacking (at least not for us). If you are one who prefers glasses and want to wear spectacles that are a conversation piece or you just simply want to stand out--Pop in to Oscar Oglethorpe--in there, you are sure to find something to fit the bill.

My first prescription provided by Dr. Marshall was wrong and the sector height on the progressive…read morebifocal glasses I ordered was incorrect. Dr. Marshally adjusted the prescription, but the second pair of glasses was still blurry in one eye. So, the result was worse than my old glasses. The optician who handled the orders was surly and did not check the fit for either of the two glasses when delivered, resulting in chafing over my ears. Finally, when I asked for a refund, the optician took care of it but did not ask why or offer to take additional steps to satisfy me. I cannot recommend either the provider or customer service in this office.

Let me start with the positive: Dr Rodgers is an excellent, patient, and thorough professional whom…read moreI saw for 20+ years, well prior to his joining this practice. (I truly wish he had not done so!) Everything else about this place is in a downward spiral getting worse by the minute. From their sole focus on profits, the staff un-welcoming reception upon arrival at the office, to their phone etiquete -they cut you mid-sentence, contradict you regarding what the pt. has or has not scheduled- to their blaming the patient for their disorganized records, this place is inhospitable from the get-go. Staff turnover is also of note, so if a patient did not care for a specific staff member, not to worry, they will likely not be there at the next visit. Yet, this practice cannot seem to manage hiring decent, polite staff who understand fundamental customer service skills. I'm generously letting them keep the 2nd star **only** b/c of Dr Rodgers. However, he alone deserves five stars; while in fairness I cannot express an opinion about the other doctors -whom I never saw, the overall practice and the staff get below a zero. You do the math...

First time at this location. Very clean and organized. Parking was a bit tricky. Don't follow the…read moresign and go around the building. The entrance faced the Main Street and not the back as the sign would make you think. Doctor was amazing as was everyone inside. It's super quiet and not busy. I would come back

If you like to wait, go here. Every time I have gone, the wait time is 2-3 hours to see a doctor…read more(and this is with an appointment). I like the doctors but the office staff are rude and unpleasant.

I've been going to Dr.McConnell for years. He's always extremely thorough and professional. I…read morecannot recommend this place too highly.

I've been a patient since 1984 back when the office was on the Pittboro traffic circle. A lot of…read moremy friends go there. The care and service has always been great

I cannot recommend Carrboro Family Vision enough. Setting up my appointment is always a breeze, the…read morestaff and doctors are incredibly helpful and knowledgeable, and everyone treats me like they would a friendly neighbor (which I am!). When I first started coming here I had some bad contact lens habits (not throwing them away often enough, using the wrong solution, etc.) Dr. Chow took the time to thoroughly explain eyeball anatomy so that I could better understand why breaking these habits was in my best interest. He treated me like an intelligent human, which not every doctor does. (BTW, Dr. Chow, have you ever thought of calling this lecture "Eyeball Anatomy 101"?) I've recommended multiple people to Carrboro Family Vision, and everyone is more than satisfied. One friend (like me) thinks of this as the ideal patient-doctor experience; we only wish other doctors could learn from this office's success!

I had been going to this practice for several years when they purchased Adler Optometry in Chapel…read moreHill. I have always had a good experience with the optometrists but have had issues with the opticians the past two years. Last year, my prescription was changed such that all the negative powers were entered as positive and vice versa. I had only discovered the problem after picking up the glasses late one Saturday afternoon and had to have the lenses remade once they figured out what the error was. This year, I went in and found out that they no longer supply Essilor lenses and coatings which are my preference. This is because I used to work for the company that makes the equipment that Essilor uses to put coatings on their lenses so I am well aware of the quality of Essilor's lenses and coatings. I was a bit hesitant but decided to get glasses anyway since I was there. They came in about 10 days later but I received a message that they didn't pass a quality check and they were being sent back to be remade. I got the final pair about 2 weeks later. I had only worn them 3 or 4 times when I noticed a small smudge in the corner about 2 weeks after that. I tried removing it with the cloth provided, then with the cloth and water, and finally with lens cleaning spray, always with the lens cloth. Since it wasn't coming off, I took it in thinking they could get it off but they said it was a scratch. To be fair, I did not have the scratch warranty as I've had glasses for 45 years and never had an issue and having worked in the business am aware how to care for them. To me, it seemed like a defect. The optician's exact words were, "Well, you didn't purchase the warranty so there's nothing we can do. Have a good day." And then she walked away. Well, I'm walking away from this business.

Dr. Waldorff is the best eye doctor I have ever been to. She is humble, listens well, gives a…read morethorough exam and takes her time to make sure everything is satisfactory. The staff was just as nice and polite and their wait time was less than 5 minutes. I would never go to anyone else.

Dr Woldorff is a wonderful optometrist. I cannot say enough about how well I had been treated as…read moreher patient. Her office staff, however, leaves a lot to be desired. From my very first visit, when I had mixed up the time but they failed to tell me & let me sit there for an hour. Or most recently when I tried to make an appointment, and did not have my insurance card on hand so they refused to set a date. And then to the person who sits in the section with the eyeglasses -- last time I was in there, there were two dead cockroaches on the floor, she was on her phone & my very presence was an annoyance. While I appreciated the lack of pressure sales, this was ridiculous. She barely looked at me as I asked questions about frames. I liked this office for its location & Dr. Woldorff but I will have to move on to another place that seems be fully focused on the patient.