Walk in the door and the person at the front immediately acknowledges you as you walk- the folks on…read morethe left in the glasses area, if not busy with others will say hello. All the staff are attentive and they listen. I have a tendency to pick big frames and tint - sometimes, I take my time. I never feel rushed. Both Doctors are great The office and exam areas are clean and are kept sterile to ensure our safety. No hidden fees. I recommend for the whole family

Truly the best of the best! Great selection of frames and sunglasses. The staff are all amazing…read more They truly care about their patients.. thank you!

Always great service from everyone there. We had tried a few other places in the area and were…read morelucky to find them. We've been using them for well over 10 years or better.

Dr. Karen Johnson is a competent and caring Optometrist as I saw her for a visit two years ago. On…read moremy second visit today, I didn't make it past the front desk. As I was checking in, an unfriendly front office staff member asked whether I wanted the $39 retinal scan with my eye exam. I did want the scan, but my insurance copay was supposed to be $20, or at least that's what it said in my paperwork. She didn't offer any explanation, didn't offer to call my insurance, or even check with the doctor. She coldly stared at me and waited for my response. I decided I would find another doctor. There was no recovery attempt at all. I see in the Yelp reviews that I am not the only one who feels they weren't treated with respect by the front office staff. I want to update my review. Although I wasn't treated with respect, the information that Eye Concepts received from my insurance company did specify that I could be charged $39. This is in contrast to what my employer states ($20 copay). It wasn't Eye Concepts fault, rather an issue I need to take up with my employer.

They is a 2nd location for the Eye Shop. We are new patients to this practice and we're very…read moreimpressed with the physician. My kids and I made appts to be seen for our annual check. We were not happy with our previous practice in Gilbert and so happy to have found them. The physician, who I apologize I didn't write down her name, and they didn't have business cards yet, is at this new location. She was younger and so patient and kind with my daughters medical condition.

Dr shaver is the absolute best. He is sincerely concerned about your eye health. He goes the extra…read moremile to solve Your problems

I would like to share my experience with Queen Creek Eye care on May 14th, 2026. I had been a…read morecustomer of theirs's a few years ago when I needed an eye exam. I was very pleased with the customer service and friendly demeanor. Last week I had my favorite pair of Ray Ban Aviator sunglasses that I had left on my armrest in my car. Unfortunately, the next time I entered my car, I sat quickly on my seat while leveraging my right arm on the armrest. That was the moment I bent the frame of the sunglasses! I tried re-bending the frame and I made it worse. I decided to contact Queen Creek Eye care and asked if they could see me and my bent sunglasses. They said to come on in and let's see what they could do. The receptionist was very courteous and said she would make the Optician aware of my issue. Within a short period of time I was greeted by Alexa with a smile and her promise that she would repair my sunglasses. No more than 5 minutes went by and she reappeared with my favorite Ray Bans and asked me to try them on. They were better than new! They fit me perfectly and I was super impressed with her customer service and expertise. There was NO cost for this service. I cannot remember the last time I received service without a charge. I highly recommend Queen Creek Eye care and I will be a lifetime customer. John K

Went in for medical eye appointment with Dr Reed. He was running behind so they asked if I wanted…read moreto see Dr Elg. Pleasantly surprised. He was very thorough and patient in his explanation of my PVP diagnosis. I didn't feel rushed at all.

Dr. Turk is great. I've been going to him for years. Always clear about what is going on and the…read moretests being done. Always has answers for any questions. I never feel rushed.

I am STILL without the glasses that were ordered for my son. We were told 5-7 business days, it's…read morenow been 2 1/2 weeks and they are not ready. If there are delays then I should have been notified. I have to call in and wait on hold for 15 minutes OR leave a message and never get called back. I have had to go the store asking for an update and everytime get told there is a delay and maybe 3 more days. I was told again today now it maybe next week. No updates , no answers and NO GLASSES.

Just wanted to come on here and say that this Eyeglass world is the best in the valley. I've been…read moreto all of them & this location gives me the least amount of hassle, super easy, in & out, great customer service. I was assisted by Sierra! She was very understanding. Thank you Sierra

Doctor showed up late 30 minutes actually and never even apologized. Front staff put me in a room…read moresaying the doctor will be with you in a minute, he wasn't even there yet. Then they never called.to let me know my glasses were in. I had to call them.

great doctor and staff. great customer service…read more very professional courtesy and knowledgeable

My family and I have been seeing Dr Wood for years. We love the fact that he listens to his…read morepatients, asks if we have any questions and sincerely cares about us. The office is nice and clean. I recommend Gilbert Family Eye Center to my friends, neighbors and anyone looking for an eye doctor.

I would give this place zero stars if that were an option. The actual eye exam and doctor were…read moreperfectly fine -- my issue was entirely with the employees on the floor who assist with the glasses and customer service afterward. My daughter and I walked in and were not acknowledged at all until another customer came in several minutes later. After my daughter selected her glasses, we sat down and waited for assistance while there were three staff members on the floor, with only one actively helping a patient at the time. Despite us waiting over 20 minutes, no one came to acknowledge us, check on us, or offer assistance. Instead, the male employee began helping another female employee with her patient while a third staff member remained sitting at the computer. Another customer then finished browsing glasses and was immediately acknowledged and helped, even though my daughter and I had been waiting much longer. At that point, I asked for my daughter's prescription so we could leave. There was no apology, no acknowledgment of the excessive wait, and no concern shown whatsoever. The experience made us feel completely overlooked and honestly felt intentional. Again, the doctor was great, but the lack of professionalism and customer service from the floor staff completely ruined the experience.

I've used this business for 2 years now for my regular prescription changes and they do quality…read morework and they are personable both the doctor and the front staff. This year I took advantage of a two for one special and eyeglasses with progressive lenses and they were so reasonable unlike any place I've ever shopped before. I recommend eyeglass world.

Been searching for a good eye doctor and we finally found the one! We have been here over a year…read morenow and service is always great! All the staff members are so nice and knowledgeable! Doctor has helped me alot with dry eye issues and a lot of my kids eye issues as well! He knows his stuff and he genuinely cares about his patients! Never feels rushed and listens to what you have to say! I definitely recommend this place !

I LOVE Family Tree Eye Care! I've been a patient for many years and before I came here, I used to…read morego to the Mall to a National chain. I decided to try a local office and WOW I'm so glad I did! The whole tone of the office is different. Relaxed, professional, and friendly - genuinely glad you're there and happy to help. The front office are welcoming and a great way to start your visit. Dr Alma is awesome and a great resource of knowledge. And last week during my annual eye exam, I had the pleasure of meeting Ashley, who did my pre work. Another awesome addition to the team! I can't say enough great things about Family Tree and I tell all my friends about this awesome facility. Also! They've expanded their office in the time I've been there and it looks amazing! We all need to take care of our eyes and this place is the perfect spot to do so. I hope you check them out! Say hi to everyone for me!

Well, thanks to Michelle she gets 5 stars, store 3 (that's generous) as we were going to walk out…read moredue to a bad first impression! My husband needed to get glasses and so we came in yesterday around 2:30 PM. There was a man sitting at his desk (literally right when you walk in) bent down rubbing his leg and looked like he was in absolute agony! My husband told him what he was looking for and this man made no effort to communicate or attempt to help us as again he really looked like he was struggling & should have not been in any shape to come to work. As we were looking around there was just one other staff member at her desk (Michelle) already helping another customer. We browsed at frames and I told my husband I was extremely uncomfortable with this man as by this point he was literally laying his head down on the table (see video). It was a shame and sad, but also unprofessional and very concerning! There were a few employees in the back office area so I approached them with our concerns & they said they had gotten numerous complaints already? What? Why didn't he get sent home and how many customers walked out?! We asked if someone else could assist us and Michelle was just finishing up, so she was able to get everything we needed and her customer service was excellent! She saved the day for this review! Michelle was knowledgeable, patient, friendly and kind. She helped get my husband exactly what he needed and gave additional advice for his eyewear. To the management staff. You should not have an employee come in, work, be at his desk in misery! This isn't a good look for your business, how can you even have someone come in to work that can't even function? Advise- this man should get the help he needs and return when he is healthy or go on disability pay until he is stable enough to come back to work.

My husband and I Went in to get lenses for a frame he already had and the older white lady had such…read morean attitude. She spoke to us with a stuck up tone, so stand offish. We left without getting anything done. I recommend you Go somewhere else with nicer customer service.