All-around good place for eye exams; I did not purchase eyewear…read more First routine eye exam in three years to get more contacts. Dominic Orlando, O.D. was knowledgeable and up to date. Having had a retinal detachment and vitrectomy to reattach, I was looking for 'above average' in the optometry department and he seems to have it (despite coming from Atlanta Falcon territory). He understood the critical timeframe involved in detachments and the issues with balancing the power despite the loss of vision. Seems to know more about how other health factors play into vision, and he might surprise you by making connections you didn't know existed. Austin, who first fielded my call, was pretty sharp too, and that stood out in my calls to four in-network optometrists. However, his handling of an insurance/financial issue took some of the shine off the experience. Customer Service: They make an effort to answer calls quickly and by a real person. Criticisms: First, the pre-screen was done with a tech who was probably a long-term smoker in a small, small closed-door room. Second, my astigmatism may have been measured well by the new machine (new to me) in the pre-screening, but Dr. Orlando's vertical and horizontal lines ("which ones appear darker?") did not fill me with confidence as my previous screenings had a much finer breakdown (like every 15) of the 360 degree continuum. [Ok, going to get something off my chest here, so it may be time to stop reading for all but the most thorough reviewers....] Third, a little bait-n-switch seems to be going on. Despite a pre-call to my insurance ("routine eye exams for contacts or eyeglasses are 100% covered"), and a second call to AB to confirm that this was a routine eye exam without other charges, an assessment of $34 out-of-pocket was added at the end to my $45 covered eye exam for "fitting." When asked about this surprise billing, Austin stated that my "INSURANCE required this" (why? insurance isn't getting any money from this), even though no "fitting" was done. I didn't even buy or try out contacts. An extra charge for contacts is not unheard of - one less-service-oriented Wyo office stated up front that an additional $75-$150 charge was coming, depending on "how the doctor feels" - is that how much effort he "feels" he put in, or how much he "feels" he can soak the patient for? But in this case NOTHING different from a routine exam was done. This could be an ethereal 'doctor evaluation' based on the measurements, but that need only be done for new contact wearers, or once a decade, if that. He could have spent no more than a few seconds on any such 'evaluation' based on my appointment and I know they don't charge customers who are paying out of pocket for that. It was not stated up front, and laying the blame on the insurance was a canard - a call to the insurance confirmed this, and they, of course, said PROVIDERS may have extra charges that are not "routine." Austin stated he'd need a call from my insurance stating that they didn't "require" this charge, which I had Lana-the-rep do while I was on the line. Even after that he said they "required" it; but given that I was right there with exact quotes, and willing to follow up with an appeal and complaint, if necessary, he wisely employed discretion and refunded the extra charge. Still, despite the argument I had with Austin on this subject, he stayed professional and kept me as a customer and my recommendation of AB to others.

The Wyomissing office was close to my employer's office. I stopped by after work because I lost my…read moreglasses and needed a new pair. My insurance paid for the exam, but not the frames. Luckily there were clearance frames and found a pair for about $80. The service was great and friendly employees. Fast and efficient. Everyone was so nice and greeted me. Had an eye exam, picked my glasses and now waiting the 10 days for my pickup date. Definitely recommend.

I had a great experience here. The doctor was kind, thorough and patient. The 3 employees working…read morewith the customers concerning glasses were all very helpful and kind as well. They were busy but did not show any inconvenience when I asked for a different color etc. They were not pushy as far as trying to make a sale which is what I hate in other lens stores. Would highly recommend!

Although the eye frame selections are attractive, the staff at this location (the Park City Mall,…read moreLancaster, PA) are downright nasty. I had to take back the glasses I had just received a couple of days before as the vision was double and unwearable. The young woman at the reception desk did not even look up when I arrived nor did she greet me in any way. This set the tone for a most unpleasant experience. I was hoping to have the prescription rectified if indeed that was what was needed and was business-like and courteous when I spoke to this person. Noticing the uncalled-for attitude I mentioned the problem with the glasses and after some rudely asked questions she called the optometrist who, in an apparent phony "solidarity" with the initial attendant, was curt and unpleasant, saying she had told me I had cataracts and had discussed it with me when I came for the eye exam: she did so very much in passing and never made it clear to me that due to the cataracts a change in prescription would make little or no difference. Had she done that, I would not have continued with the purchase; but she certainly gave the impression that new lenses could help (they were worse than the old ones I have been wearing for a long time). The unpleasant, nasty session ended when this optometrist said in unprofessional and curt tones: "We are done here," basically kicking me out. This is how employees of Warby Parker at this store treat an elderly, disabled customer who treated them with respect and whose only fault was objecting to their rudeness and lack of professionalism. There are many optical stores in this area---I suggest you choose them.

Doctor Stone is pleasant, knowledgeable and was a great help with my eye issues. I had a 4 pm…read moreappointment and was told to come at 3:45 for paperwork, even though I've been there before and it took literally 2 minutes to fill that out. I wasn't seen until after 4:15 and was in with the doctor until almost 4:50. At that time, I was sent out to the office to pick out frames and order glasses. I was planning on getting 2 pairs and was trying on frames when one of the employees shut the lights out because they closed at 5pm. I couldn't see to try on the frames. I asked sarcastically if they wanted me to come back another time, although I work a 40 hour a week job and had to take time off to make that 4 pm appointment. No one said anything. The gentleman went and turned the lights back on and said to the other 2 ladies that he would stay. I felt pressured to hurry up picking out my frames and found it rather rude that they shut the lights out. Picking out glasses takes time, which they were very clear they didn't have any to spare. I took my prescription and left and I will not be back. They lost a yearly customer who purchases multiple pairs of glasses because they were bothered that the doctor didn't finish my exam until right before closing. The one woman even whispered to me that it wasn't my fault because the doctor liked to talk. Well guys, you sure made me feel like it was my fault and I won't be back. I work in a forward facing public service job and if any of my employees treated our patrons like I was treated at this office, they would be written up. Telling me to "have a good day" as I left shows how out of touch with customer service these people are. Obviously, I wasn't going to have a good day because they wasted my time and did not appreciate my patronage enough to keep the lights on.

Best place around to go for an eye exam. The Doctors are awesome and the staff is friendly and…read moreprofessional. Large selection of frames for eyeglasses and sunglasses and the quality is far above anything else I've seen at most of the other places. Add in the prices and convenience of the location and you've found a great place to go for an eye exam!!

I was happy with how thorough and attentive they are at BJ's for both the optical exam and the…read moreglasses.

I've been going to BJ's for glasses for three years every year I've gotten excellent glasses…read more Except for this year. I got a buy one get 1/2 off. I wear progressive lenses and my prescription is pretty thick. They sent the glasses off to Texas and when they came back I couldn't see to read and I couldn't see the computer. I brought them back they checked the lenses and sent them back to Texas. Both pairs came back and I used the one for two weeks and it worked just fine. I went to try the other pair because I was getting bored with the first and I could not see to read and I could not see the computer. I took them back to BJ's and instead of stating that they would fix them for me again they said they would give me a discount to fix the lenses. I explained that the lenses never worked they never did them right and I've never had these problems before and she said she could see if the manager would give me a little more of a discount and I was so frustrated. I paid good Money for the glasses and they were never right and the wouldn't fix them without more money. They were bought out by a different company and I will not use them again.

LIFE CHANGING - I…read morehave worn glasses and contacts for many years. About 10 years ago, I was given a new prescription for both and I knew it wasn't what it should be. I've seen 7 eye doctors since then and no one ever got it right. I started thinking that I wouldn't be able to see as clear as I once could ever again. I had to stop wearing contacts because they were blurry, reading road names and other signage was almost impossible unless I was on top of it and my eye were always fatigued by the end of the day. I decided to try again with someone new, which is what led me to Dr. Hope. Life changing is not an exaggeration. I explained my concerns and he had them figured out in just a few minutes. I had been wearing the wrong prescription for years. I left there wearing a pair of contacts.. first time in several years. I walked out into the parking lot and actually started crying (thank goodness for sunglasses) because for the first time in over a decade, I could read all of the signs. It might sound silly but when it's been a decade of not seeing clearly and suddenly you can, it's overwhelming, validating, and even frustrating that I've been living with poor vision and it could have been fixed. Dr. Hope has gained a new patient for life. I am forever thankful!

Very friendly and helpful staff. Very professional and customer oriented operation. Great selection…read moreto choose from

Joe is outstanding. He is very professional and has a wonderful selection of frames. He under…read morepromises and over delivers on the turnaround of his frames and lenses!

I wasn't actually in the market for a new pair of sunglasses however Katt shared that there was a…read moresale going on. She even looked up my info and saw that I has sun points that I hadn't used. I love when I save money along with receiving excellent customer service.

Hut's Not to Like?…read more Sunglass Hut® located at the Lancaster Tanger Outlets. The Good: *Service by Nathalie (sp?) was superb. I was trying to find replacement lenses for my old pair of Costa© sunglasses, and she went above and beyond trying to help me to find them--even tho she ended up being unsuccessful due to not being able to match/find the old model number in their system. She also didn't try and upsell me or hassle me into making any dumb decisions. *Probably one of the few true "outlets," as they had a *HUGE* selection of sunglasses from 30-60% off. I did end up getting a nice pair of Oakleys for $70 that were normally almost $200! *Fairly large selection for such a small store. The Meh: *As stated above, the store is demure. The Ugly: *Wish we had this kind of customer service back home. The last salesperson I dealt with in SJ had a major attitude and kept trying to upsell me. TLDR: Great service and you can save a ton of money on designer, name-brand sunglasses.

Awesome service! Very knowledgeable, caring and attentive. This business works very hard to give…read morethe customer the very best product and service. I have been buying all my glasses and replacement lens here for over twenty years. Entire family goes there. You will love the staff!!