Doctor Stone is pleasant, knowledgeable and was a great help with my eye issues. I had a 4 pm…read moreappointment and was told to come at 3:45 for paperwork, even though I've been there before and it took literally 2 minutes to fill that out. I wasn't seen until after 4:15 and was in with the doctor until almost 4:50. At that time, I was sent out to the office to pick out frames and order glasses. I was planning on getting 2 pairs and was trying on frames when one of the employees shut the lights out because they closed at 5pm. I couldn't see to try on the frames. I asked sarcastically if they wanted me to come back another time, although I work a 40 hour a week job and had to take time off to make that 4 pm appointment. No one said anything. The gentleman went and turned the lights back on and said to the other 2 ladies that he would stay. I felt pressured to hurry up picking out my frames and found it rather rude that they shut the lights out. Picking out glasses takes time, which they were very clear they didn't have any to spare. I took my prescription and left and I will not be back. They lost a yearly customer who purchases multiple pairs of glasses because they were bothered that the doctor didn't finish my exam until right before closing. The one woman even whispered to me that it wasn't my fault because the doctor liked to talk. Well guys, you sure made me feel like it was my fault and I won't be back. I work in a forward facing public service job and if any of my employees treated our patrons like I was treated at this office, they would be written up. Telling me to "have a good day" as I left shows how out of touch with customer service these people are. Obviously, I wasn't going to have a good day because they wasted my time and did not appreciate my patronage enough to keep the lights on.

Best place around to go for an eye exam. The Doctors are awesome and the staff is friendly and…read moreprofessional. Large selection of frames for eyeglasses and sunglasses and the quality is far above anything else I've seen at most of the other places. Add in the prices and convenience of the location and you've found a great place to go for an eye exam!!

Very friendly and helpful staff. Very professional and customer oriented operation. Great selection…read moreto choose from

I will be taking my business to Yealy Eye Care from now on…read more I ordered new lenses to be put in my old frames that I had previously bought from Hope's, they said no problem. I received the call that the lenses were in. After sitting in the waiting room a half hour I was told they were having difficulty installing the one lens, I waited another 1/2 hour before being told they wanted to send everything (lenses and frame) to be buffed to fit. After explaining I had no back up pair of glasses, the staff said I barely had a script and should be fine without glasses, (not what the Dr said). I declined, they ended up sending a drawing along with the lense that didn't fit back, Im now wearing the glasses with one new lens and one old one. Almost three weeks later I finally got my glasses with lenses after repeatedly calling and asking for my money back.

I had a great experience here. The doctor was kind, thorough and patient. The 3 employees working…read morewith the customers concerning glasses were all very helpful and kind as well. They were busy but did not show any inconvenience when I asked for a different color etc. They were not pushy as far as trying to make a sale which is what I hate in other lens stores. Would highly recommend!

Although the eye frame selections are attractive, the staff at this location (the Park City Mall,…read moreLancaster, PA) are downright nasty. I had to take back the glasses I had just received a couple of days before as the vision was double and unwearable. The young woman at the reception desk did not even look up when I arrived nor did she greet me in any way. This set the tone for a most unpleasant experience. I was hoping to have the prescription rectified if indeed that was what was needed and was business-like and courteous when I spoke to this person. Noticing the uncalled-for attitude I mentioned the problem with the glasses and after some rudely asked questions she called the optometrist who, in an apparent phony "solidarity" with the initial attendant, was curt and unpleasant, saying she had told me I had cataracts and had discussed it with me when I came for the eye exam: she did so very much in passing and never made it clear to me that due to the cataracts a change in prescription would make little or no difference. Had she done that, I would not have continued with the purchase; but she certainly gave the impression that new lenses could help (they were worse than the old ones I have been wearing for a long time). The unpleasant, nasty session ended when this optometrist said in unprofessional and curt tones: "We are done here," basically kicking me out. This is how employees of Warby Parker at this store treat an elderly, disabled customer who treated them with respect and whose only fault was objecting to their rudeness and lack of professionalism. There are many optical stores in this area---I suggest you choose them.

I was happy with how thorough and attentive they are at BJ's for both the optical exam and the…read moreglasses.

I've been going to BJ's for glasses for three years every year I've gotten excellent glasses…read more Except for this year. I got a buy one get 1/2 off. I wear progressive lenses and my prescription is pretty thick. They sent the glasses off to Texas and when they came back I couldn't see to read and I couldn't see the computer. I brought them back they checked the lenses and sent them back to Texas. Both pairs came back and I used the one for two weeks and it worked just fine. I went to try the other pair because I was getting bored with the first and I could not see to read and I could not see the computer. I took them back to BJ's and instead of stating that they would fix them for me again they said they would give me a discount to fix the lenses. I explained that the lenses never worked they never did them right and I've never had these problems before and she said she could see if the manager would give me a little more of a discount and I was so frustrated. I paid good Money for the glasses and they were never right and the wouldn't fix them without more money. They were bought out by a different company and I will not use them again.

I've been going to Adamstown Eye Care since before I can really remember. Myself and my two…read moresiblings have all been and receive excellent care! I have now brought all 4 of my children to Adamstown Eye Car. Through 3 generations we have trusted Adamstown Eye Care!

A big thank you to this office for fixing my husband's glasses. We were 1 1/2 weeks into a 3 week…read moretrip when my husband broke one of the wires holding his lens in. They fixed it in just a couple of hours and only charged $15! Since he can't see without the glasses, this was HUGE for us! THANK YOU! I wish we lived closer and could have them as our primary office!

Hut's Not to Like?…read more Sunglass Hut® located at the Lancaster Tanger Outlets. The Good: *Service by Nathalie (sp?) was superb. I was trying to find replacement lenses for my old pair of Costa© sunglasses, and she went above and beyond trying to help me to find them--even tho she ended up being unsuccessful due to not being able to match/find the old model number in their system. She also didn't try and upsell me or hassle me into making any dumb decisions. *Probably one of the few true "outlets," as they had a *HUGE* selection of sunglasses from 30-60% off. I did end up getting a nice pair of Oakleys for $70 that were normally almost $200! *Fairly large selection for such a small store. The Meh: *As stated above, the store is demure. The Ugly: *Wish we had this kind of customer service back home. The last salesperson I dealt with in SJ had a major attitude and kept trying to upsell me. TLDR: Great service and you can save a ton of money on designer, name-brand sunglasses.

Fabulous staff - over course an excellent product line. Clean and crisp environment!! Excellent all…read morearound!!

Customer service is excellent and frame selection is great! I highly recommend this optical.read more

Did not even get to see the provider the lady in the front advised me he wouldn't take my insurance…read moreeven tho I told her I made the appointment on my insurances website. She then said "we don't take "name of insurance" but you can still come you would just have to pay full price" I kindly denied and said I'll go where my insurance is accepted. Thinking back the women told me I had a different insurance than what I actually have and it just felt shady to me.

Dr. Bennicoff took his time . He was very informed and he was funny lol…read more I would definitely recommend this target Optical. Inexpensive the staff attend me right away and gave me good information.