I just had my yearly eye exam and fitting for a new pair of glasses. This was my second visit as I…read moresaw Dr. Kirar last year. I was looking forward to this visit thinking back on how much I enjoyed the last. This visit did not disappoint, in fact I made a double appointment and they scheduled my Mom in so we could go together and both see Dr. Kirar. (My Mom loved him and her visit as well) I refer everyone I know to Dr. Kirar at Vision Source because he is a Phenomenal Eye Doctor. He is not only patient, caring, concerned, thorough, has a great personality, supportive, reassuring, but he is really educated in his field. He is also easy on the eyes :) I always appreciate when he answers all of my questions, I get nervous when it comes to my eyes and he educated me and eliminated my unnecessary worries. I also like his staff a lot, shout out to Lilly and Kaley! Whoop Whoop! The NEW building location is beautiful and has the best selection of eye glasses I have EVER seen. I picked up a sweet pair of COACH glass frames, Score! Unfortunately, I won't see them again until next year but I will be looking forward to it. Dr. Kirar and Staff Rock!

They're great at taking your money. Not so prompt about getting your glasses in a timely manner…read more Attitudes when you call and ask about why it's taking so long to get your glasses. Mine were magically found in a box when I showed up personally to question them. As far as the glasses are concerned they're perfectly fine, but I won't be going back.

Still waiting on eye glass' , same thing happened 2 years ago, Eye glasses takes months to get…read more They say we can give you paper you can go to walmart they can fill it. It's got to be they simply don't want medicaid customers. Rather then fix a problem within staff, there ready to send clients onto someone else. I'd say, bbb....Renae bishop unhappy customer

Dr. Nutt was so kind to get our son, Max in so quickly in an emergency situation this Saturday…read morewhile visiting Bolivar!! Highly recommend him as he was very professional and immediately identified the problem and helped our son so he wasn't in pain. Thank you so much, Dr Nutt! Happy Thanksgiving.

Yesterday I visited store #12 (Springfield, MO.) It was very crowded and there was a considerable…read morewait. Many customers were being less than patient, but the employees were working as hard as anyone could. We were helped by Corey, who despite dealing with many rude customers, was nothing but friendly and courteous. I came in with a coupon. That coupon was why I chose your store. However, I misread the coupon. It was actually from one of your competitors. However, Corey honored the coupon!!! Long story short, I was blown away by the service from Corey. We misread the coupon and that brought us to EyeMart, but Corey's customer service will bring me back. By the way, I also had an eye exam. I had made an appointment and then arrived an hour early. They got me right in. The staff was courteous and professional. I don't think it gets better than this when getting glasses!

(15 year ABO optician) I've bought glasses from them three…read moretimes now. Over that time the lab has deteriorated considerably and the opticians and techs are so rushed they make lots of mistakes. At least that was my last experience. I cannot assign blame to the employees, though. The real problem is that they need to move and/or open another location.

Life savers. Mid week I broke my glasses and my backup pair was missing in action. Called up and…read morethey still had all my info about my frames. Big deal right? Well even though they no longer carried that frame they were able to lens match it to a similar frame and get me back in line. To quality, fast, and accommodating. 5 stats. The Good Fast. Friendly. Knowledgeable. Can't say enough good things about these guys. The Bad Nothing. The Ugly Nada, this place does it right.

One Star I had a terrible experience with this eye clinic…read more They initially told me they accepted my insurance, but later sent me a bill for the full amount. When I tried to resolve the issue, the billing department was never available to speak with me. Instead of getting any help, I eventually received a collection letter--with an additional $80 fee added on top of a $190 eye exam. Also, the exam was done on 4-9-25 and the account was sent to collections on 6-9-25. Very disappointing and unprofessional. I would not recommend this clinic to anyone.

We are from California and we're on vacation in the Ozarks when my significant other lost her…read moreprescription eyeglasses near Branson. Unable to find them, we called around for an optician and found Queen City. They were able to take our replacement order over the phone, asked me to text a copy of the prescription (which thankfully we had with us) and then drive in the pouring rain to Springfield. Within a hour we got to the store, picked out frames and then waited just 15 more United to get complete glasses. They were literally faster than the McDonald's next door! Great service and great expertise. Highly recommended.

I have been a customer here for at least a decade. Over the past 5 years care has increasingly…read moredeclined. I understand that price is changed with insurance but they would zero my account out every single time on one pair of glasses. Recently they told me my glasses would be completely covered but then they told me I needed $47 to get my glasses for $57 to have the mail to me and I live in the same city. The glasses that I got in August last year are missing rhinestones and when I tried to push the thing of the bridge of my nose the glasses broke in half. They will not replace the frames. Which are a cheap pair manufacturer product with inflated prices. I called them and told them today that because of treatment and decline in quality that I would not be coming back she said okay thank you have a nice day and hung up. I will never go back here beware

Amazing customer service - the staff was so sweet and helpful! It was nice to find an eye place…read moreable to get me in for an exam on short notice, they also had an excellent selection of frames!

ver unreliable company, I ordered glasses for the first time from them and my glasses never…read moredelivered. I had to argue with them and also do a bad review for them to go ahead and re- my glasses and then they asked me to take the. I didn't take the review down and I did receive those I ordered another pair of which that they've been shipped on the fifth which still have yet to be delivered. I've moved from the address and lensmart won't reroute my glasses however, they stated that my glasses should've been delivered within two weeks. I am coming up on a new month needing glasses.

Vision Clinic 3440 S. National Ave - Springfield MO…read more CONS: Need more frame choices. The frames are a little more expensive than other places, but it's worth it for the quality of frames you get. ‍ Ian needs a new desk. PROS: GREAT LOCATION for me. This office is in walking distance from my house to my various doctors I have to see. They connect with my PCP & diabetic dr; sending them the test results. I had the privilege to be seen by Dr. Rice. He and his staff were wonderful. Each person I dealt with was excellent. Amy, Ian, KD and one other front desk girl I dealt with were just FANTASTIC. They were all attentive and caring. Then the atmosphere was modern and edgy. The office and machine they used are on the cutting edge of time. I would strongly suggest this establishment to any of my friends and family. Everyone should check this place out if you looking for caring people with quality care.

I wanted full service when buying glasses this year. I knew that I needed a new prescription…read morebecause I was struggling with reading small text and seeing down the road when driving. I rank the the the following: Reception: 3* Lady checking me in was ok nice. Had 4 cups/glasses sitting on her desk. 2 soda cups, a coffee cup and her personal thermal cup Pre-testing: 5+* Young lady was exceptional. Very easy to understand, smiled and interacted very kind Doctor and Assistant : 3.5* Dr Vincent Rice was very good at testing my eyes. Chairside manner leaves a lot to be desired. Hardly spoke at all. Assistant never said a word or smiled. Appeared to be upset about something. Maggie: 5+* Young lady fitting me for glasses was excellent. Very professional, helpful and friendly. Maggie's said that glasses would be in 7-10 business days. 9 business days passed and no call. Called twice and left messages. No one ever returned my call. FINALLY got a real person on the phone and confirmed glasses were there. Made a special trip, 45 minutes, to town to pick glasses up. I came in at 12:10 and one person, Maggie, was only person helping people. Kimberly1* (? I think was her name) was sitting at her desk, looking at herself in her mirror, adjusting her hair. She looked past me and helped a lady that came in two people after me. I asked her if she would help me, she would help in a bit. I'd already been there 12-15 minutes. Lindsey: 5+* (? I think was her name) was sitting at the front doctor reception desk and went to back and asked what to do to get me some help. She came back got my glasses, put them in a paper bag with glass cleaner and handed them to me. I asked "was someone going to fit them to me". She said if you want to wait. My conclusion is Vision is NOT full service! Especially when you pay $825 for a pair of glasses. Go somewhere else. You do not get what you pay for. OR get your script here and order online. You'll get better service.

We made an appointment online a week in advance, and drove from near Branson the day of. The office…read morewas very busy when we checked in to find our appt. was lost in the ethernet, due to a glitch -- with our space filled by another. This was a huge bummer after driving an hour one way. WELL. They have some great employees in that office. Amanda took charge, got on the computer, found the record of how our appt. had been messed up somehow with a KC office, and arranged for us to be squeezed into their packed schedule later that day. We went shopping and came back for the exam a couple hours later. When we came back, Beckie had saved the frames we had picked out while Amanda was juggling the schedule earlier, without even being asked to (both these women were so friendly and helpful). We were in and out in no time at all. A convenient plus is that they will mail you the glasses (in 1-2 weeks) for an additional $5 (that saved me $15 in gas). Their prices are the best I've found, the glasses that came were perfect and the employees worked hard to accomodate us. I reccommend this office unreservedly.

I'm honestly shocked to see so many poor reviews. They do appear to be from a long time ago, so…read moreperhaps a lot has changed since then. I have bought glasses here (with outside prescriptions) twice now, and the experience was unparalleled. I have a wider face than most other vendors accommodate in frames, and America's Best has a greater selection of frames than anywhere else I've been. I tried 8-9 other stores before I found them, and now they're my go-to. Their customer service is super top-notch as well. Everyone I have encountered here has been incredibly kind and helpful. One of the gentlemen took the time to explain how frame sizing works, which dramatically increased the number of frame options that I initially thought I had. Super grateful for that. In short, I can't rave about this office enough. 10/10 experiences, highly recommend.

Great experience! SO patient with my kids! Will definitely be back. Have been several times and…read morealways happy.

The review would've been 10. But unfortunately, when you buy a brand new pair of glasses, they take…read morethe new pair and put it on the shelf and give you whatever shits hanging on the wall, whether it's a year-old or five years old you don't get the new pair apparently. Everything is extremely expensive today and you should never get the used pair of glasses when you buy a new pair. They were doing the same thing when I walked in when I bought $1000 pair of glasses, the last pair The young man that was working with me was great and did a great job, but then when the lady was adjusting my glasses, she also lied to me to my face. That giving it a one. I don't like being lied to, and it took the fun out of buying new glasses and finally being able to see well because of stupidity and greed. It's exciting to get a new pair of glasses when you've had very poor eyesight for a while. That excitement was quickly robbed. And this is definitely the owner's fault not the employee's fault. It is his policy to do this. The young lady said it's like buying tennis shoes. You don't get the new pair you get whatever's on the wall. I told her these aren't tennis shoes. Piss poor policy, the young man was awesome. He did a great job but now I have to another trip in to get them adjusted because she also adjusted them so tight on my ear that my bad by the time I got I had to put my old glasses on. economy where you need every customer this is a very bad policy.