Still waiting on eye glass' , same thing happened 2 years ago, Eye glasses takes months to get…read more They say we can give you paper you can go to walmart they can fill it. It's got to be they simply don't want medicaid customers. Rather then fix a problem within staff, there ready to send clients onto someone else. I'd say, bbb....Renae bishop unhappy customer

Dr. Nutt was so kind to get our son, Max in so quickly in an emergency situation this Saturday…read morewhile visiting Bolivar!! Highly recommend him as he was very professional and immediately identified the problem and helped our son so he wasn't in pain. Thank you so much, Dr Nutt! Happy Thanksgiving.

(15 year ABO optician) I've bought glasses from them three…read moretimes now. Over that time the lab has deteriorated considerably and the opticians and techs are so rushed they make lots of mistakes. At least that was my last experience. I cannot assign blame to the employees, though. The real problem is that they need to move and/or open another location.

Customer service is on point. Good exam and knowledgeable staff. Lots of selection. Fast to get…read moreservice

One Star I had a terrible experience with this eye clinic…read more They initially told me they accepted my insurance, but later sent me a bill for the full amount. When I tried to resolve the issue, the billing department was never available to speak with me. Instead of getting any help, I eventually received a collection letter--with an additional $80 fee added on top of a $190 eye exam. Also, the exam was done on 4-9-25 and the account was sent to collections on 6-9-25. Very disappointing and unprofessional. I would not recommend this clinic to anyone.

I had great service at Sunshine Eye Clinic. I worked with Optician, Kirstin who gave excellent…read moreattention to the problem I was having with my eyeglasses. She went above and beyond to help me. I can't say enough positive things about my experience. She definitely takes pride in giving the best service. I will definitely be buying more glasses here. Not all optical clinics are the same.. This clinic cares about the clients and it shows with their staff.

We are from California and we're on vacation in the Ozarks when my significant other lost her…read moreprescription eyeglasses near Branson. Unable to find them, we called around for an optician and found Queen City. They were able to take our replacement order over the phone, asked me to text a copy of the prescription (which thankfully we had with us) and then drive in the pouring rain to Springfield. Within a hour we got to the store, picked out frames and then waited just 15 more United to get complete glasses. They were literally faster than the McDonald's next door! Great service and great expertise. Highly recommended.

I have been a customer here for at least a decade. Over the past 5 years care has increasingly…read moredeclined. I understand that price is changed with insurance but they would zero my account out every single time on one pair of glasses. Recently they told me my glasses would be completely covered but then they told me I needed $47 to get my glasses for $57 to have the mail to me and I live in the same city. The glasses that I got in August last year are missing rhinestones and when I tried to push the thing of the bridge of my nose the glasses broke in half. They will not replace the frames. Which are a cheap pair manufacturer product with inflated prices. I called them and told them today that because of treatment and decline in quality that I would not be coming back she said okay thank you have a nice day and hung up. I will never go back here beware

ver unreliable company, I ordered glasses for the first time from them and my glasses never…read moredelivered. I had to argue with them and also do a bad review for them to go ahead and re- my glasses and then they asked me to take the. I didn't take the review down and I did receive those I ordered another pair of which that they've been shipped on the fifth which still have yet to be delivered. I've moved from the address and lensmart won't reroute my glasses however, they stated that my glasses should've been delivered within two weeks. I am coming up on a new month needing glasses.

It would be nice if they posted the correct times they are open. I drove from Richland to Osage…read moreBeach and was there at 9:15 am. Just to find out they didn't open 2 pm. If your going to have seasonal hour let the public know. Thanks for Walmart optical for popping my lense back in.

Buyer beware... I noticed my prescription sunglasses had two…read moredifferent colored lenses. The Vision clinic on South national would not warranty them because I chose not to pay for all the extra stuff they wanted to put on the lenses. That should have nothing to do with them putting two different colored lenses on the sunglasses . I'm happy to take my business elsewhere.

I initially scheduled my appt and my daughters appt back to back at vision clinic Springfield. I…read moreasked repeatedly about bringing my 3 year old and shared her background, what she went through as a micropreemie, and making sure they would be qualified to work with her and understood what needed to be done. I was told, yes ma'am, yep! Yes, we can do that! Absolutely. Don't get me wrong I LOVE my doctor that I see for myself as an adult but I think it's ridiculous that the staff didn't know how to work with my child. I literally had to take charge of the appt because they asked my daughter what letter is this? SHE JUST TURNED 3. Sweetie, can you tell me what this line is?? Nope, I literally took control and said can you show them where the birds are, the cake, etc. they tried taking pictures of her eyes and couldn't even do that. This appt didn't look remotely close to previous appts I have been at. I suggested multiple times, we can move forward with dilating her eyes but they weren't comfortable making her more upset. On top of that, we were referred to another doctor within the same office but didn't give the option to schedule. I had to call back and schedule. Why was I told that they could take care of the appt and walked out feeling so frustrated and upset. I still had to pay for her visit and we couldn't even get answers. Now to move forward with another Dr in the office and it's a "medical" visit and I have to pay more again when I should have gone to her in the first place. I'll come back as a patient because i love the doctor that I see but I have such a bad taste about how these tests went and how I took charge of the appt because they didn't know how to talk to my child to get the answers they need. They should have pointed us in the other direction instead of wasting our time.

I'm honestly shocked to see so many poor reviews. They do appear to be from a long time ago, so…read moreperhaps a lot has changed since then. I have bought glasses here (with outside prescriptions) twice now, and the experience was unparalleled. I have a wider face than most other vendors accommodate in frames, and America's Best has a greater selection of frames than anywhere else I've been. I tried 8-9 other stores before I found them, and now they're my go-to. Their customer service is super top-notch as well. Everyone I have encountered here has been incredibly kind and helpful. One of the gentlemen took the time to explain how frame sizing works, which dramatically increased the number of frame options that I initially thought I had. Super grateful for that. In short, I can't rave about this office enough. 10/10 experiences, highly recommend.

I love their service and how fast they are. Other eyecare places I've waited for hours. And they…read morekeep things moving. They did a great job fitting me for contacts and glasses. And I loved the personal service. Everybody from the receptionist who greeted me to the eye doctor was friendly and there to meet my needs. I can't wait to be able to go back their time and time again! As an added benefit the prices were awesome!

There's an employee there by the name of Kate, I think, at the eye center. She's skinny, grayish…read more hair... She's rude, condescending, ableist, and honestly one of the worst people I've had the unfortunate luck of meeting. When she's busy yelling at people about COVID in the front, Steven Bartholomew is spewing anti-vaxx rhetoric in the back. "Kate" also was rude when picking up my glasses as the woman over the phone said that immediate family members could pick them up with no issue. Since I wasn't there to fit, she decided to rudely tell my dad that I could go up and take them back if they didn't fit. I won't go back in there if my life depended on it. I've no issues with COVID policies, what I do take issue with are professionals being unprofessional. If I wanted to get hassled while listening to anti-vaxx rhetoric, I'd attend a MAGA rally.

The review would've been 10. But unfortunately, when you buy a brand new pair of glasses, they take…read morethe new pair and put it on the shelf and give you whatever shits hanging on the wall, whether it's a year-old or five years old you don't get the new pair apparently. Everything is extremely expensive today and you should never get the used pair of glasses when you buy a new pair. They were doing the same thing when I walked in when I bought $1000 pair of glasses, the last pair The young man that was working with me was great and did a great job, but then when the lady was adjusting my glasses, she also lied to me to my face. That giving it a one. I don't like being lied to, and it took the fun out of buying new glasses and finally being able to see well because of stupidity and greed. It's exciting to get a new pair of glasses when you've had very poor eyesight for a while. That excitement was quickly robbed. And this is definitely the owner's fault not the employee's fault. It is his policy to do this. The young lady said it's like buying tennis shoes. You don't get the new pair you get whatever's on the wall. I told her these aren't tennis shoes. Piss poor policy, the young man was awesome. He did a great job but now I have to another trip in to get them adjusted because she also adjusted them so tight on my ear that my bad by the time I got I had to put my old glasses on. economy where you need every customer this is a very bad policy.

Great experience! SO patient with my kids! Will definitely be back. Have been several times and…read morealways happy.