POOR Quality Control for Rx Glasses
I took my daughter to the NEW Wal-Mart to get her first pair of Rx glasses, she's 7 yrs old. We find a nice pair of Hello Kitty glasses she liked. It took a week to get the glasses.
3 months later, we took our daughter back to the LLUMC Pediatric Optical doctor for follow up. After a couple of minutes (even without the Dr saying anything) I knew something was wrong because my daughter was having problems WITH the glasses on doing the eye tests. So, the Dr had her take the glasses off and retook the base test.
Then, the Dr took her glasses and left the room. When the Dr returned she told us the glasses had been made incorrectly. The Rx for the right eye was the lens for the left eye. And, the Rx for the left eye was the lens for the right eye.
The Dr printed out the same (previous) Rx, and added notes to fill as written. In other words, the Rx is correct... but the Quality Control in the making of the glasses is BAD!
The Dr was clear, our daughter's vision is WORSE that it was BEFORE WE BOUGHT THE GLASSES from WALMART.
By their actions, NOBODY at the Glass shop thinks this is serious.
I requested they expedite the replacement of new glasses. It's been a week and I was told, "it's been shipped" but wasn't given anything specific (tracking number, delivery date, etc). In the mean time, my daughter has no glasses. We received her report card... worse one she has EVER had.
Next time, I'll go someplace else... who cares if it's less expensive if it's not made to the Dr's Rx. These glasses didn't break, THEY WERE MADE WRONG!
If the glasses had been broken or scratched, warranty would have covered it and I'd be patient - we'd wait. But, when it's WALMART's fault. It should have been overnighted.
MANY stores sell the products you need. Customer Service makes the difference. Barstow Wal-Mart Optical Dept SUX! read more
