I came in to get a sim card for a tablet and Jesus and his colleague were welcoming and knowledgeable! Helped me set up service and were very respectful. They answered all my questions. read more

I switched my cellphone service from a joint account to a single account. Ms. Grace Cox handled all of my requirements in a professional, efficient and timely manner. She is very customer friendly and customer oriented. She did an amazing and outstanding job. read more

Whoever was working the night of Sep 16th 2024 needs to be fired. We arrived at 1825 and the stores posted hours have it closing at 7pm. We saw someone go to the back while talking on a cell phone. The door was locked and we tried banging on the door but he never showed up. We had a simple request and are very disappointed. read more

I have an AT&T account and was concerned that they had hired my ex son in law. He used to work at Verizon and messed up my account in so many ways that we had to switch to a place that he did not have access to and it was the only way to get out of the mess he had made of our account. I called and spoke to Brant to be reassured that no one could have access to my account. He kind of blew me off so I went over his head. Anyway, apparently, after I spoke with him, he told the employees that I was a "c**t." I find this behavior not only unprofessional, but also rude and offensive. Why would anyone deal with this type of entitled behavior? Go somewhere else! read more

We went in to see what was available and make a payment. Curron was very helpful and provided great customer service. He was very knowledgeable and helpful in the information that we were looking for. Being that it was our first time at this barstow location we were very happy with the clean location and great customer service. We will definately be going into this location when needed and around the area. read more

This store is horrible. I paid my bill on June 2 with the prepaid refill card my bill was due June 12. I woke up on June 12 in my phone was off I was like OK why is my phone off so I call customer service gave them the proof that I purchased the refill card with receipt and everything they told me to bring it to the store here on Barstow Road I did these people in the store is like the most illiterate people I ever seen in my life they were telling me everything that they can do but nobody was doing what they supposed to do. I am in the military and I don't have time for my phone to be off. I can be in trouble for my phone being off but they didn't care they want to make me pay another $65 considering that I paid a $65 June 2 do not go to AT&T prepaid go to T-Mobile I'm not gonna give up what they are going to do is credit me an extra month for my inconvenience go somewhere else go to Verizon prepaid do not go here. Everybody sitting around with the AT&T tank tops on not doing anything. This place absolutely sucks. my question to them it was why would you have me pay another $65 and I have proof right here that I paid it I went on the website June 2 putting all my numbers in is it cold except it so I don't get why nobody looked out for me like I said, DO NOT START SERVICE OR GO TO THIS SORRY EXCUSE OF A STORE THE MAIN IDIOT IN THERE IS NAMED JESSIE HES A CS REP! Imma report him . Horrible cs. read more

They had NO iPhones in store then I went to cancel a line he told me I wasn't authorized but then when I call my phone company they said I was they didn't help at all read more

Carlos was an amazing help. We went in to trade in and add a new line. He was quick and very patient and delightful. Helped with any and all questions. Amazing customer service and sales. read more

Worst experience I have ever had with customer service. I have been fighting with them for a week!! My story.....I have a foreign exchange student that brought a phone from Norway, we went to a AT&T store in barstow they sold us a SIM card and a pay as you go contract. We thought we were all good. We went home and phone has NO SERVICE not just a little but NON. We go back to store they pretty much say sorry your out of luck good bye! I try to stay calm as my student is very upset that she now has an unusable phone but I persist right after work the next day we will go to a real AT&T store and they will make everything all better. So day 2, as soon as school and work is over we head 45 miles into the other direction and go to a authorized AT&T store. They give us another SIM card. Tell us that the other SIM card was cut wrong, etc, this was suppose to fix it. It makes one call. We go outside the phone shows no service AGAIN. We go back inside and they tell us give it a little bit and it will work. So we do. We drive home and still NO SERVICE! So we slept on it! So I call first thing in the morning. They just blame Apple! So I go with that. I talk with Apple for 2 hours. They walk me through every possible thing that could be wrong with the phone. We find out phone is unlocked and that it has to be on AT&T end. So I call AT&T... Another 2 hr call we try everything. Power phone off and on, Reset each setting, open close, Power phone off and on, take SIM card out put in, Power phone off and on,etc, just everything you can think of. The phone still reads no service. They tell me go outside, raise phone in air, a glimpse of light 1 bubble than its gone. I'm relaying all this to the man on the phone. He just insists that the cell service area must be low or there is something wrong with the phone. I ask to speak with anyone that is in a higher tech service because I really felt it was a technical issue that just had to have a resolution right?!?! Well no one helped. I was told wait 24 hrs and if the phone did not work they would refund my money. I was told that he would call me back and this would be handled. I sent my student off with her broken phone cut off from the world in hopes it was going to start to work. Day 4....NO SERVICE. I was only just beginning to understand that the NO SERVICE message I was getting on my phone was telling me AT&T policy. Anyways, I call customer service again. I asked them to pull up my notes. I get told they can't and to just tell them what I want. So let me say I don't start out happy. So I explain the whole thing. They say so sorry let me see what we can do, have you tried powering your phone off and on, needless to say I lose it!! We have tried all your tricks! They decide it must be that their service is not compatible with our phone. So, I want my money back! You can't fix my problem you should just refund my money! You sold me something that never had a chance of working. I should be given my money back. They say there is NO WAY!!! How? How is there no way to give back money for a service we never received. At this point they ramble about maybe a credit towards a different month if we purchase a phone. Ok maybe but at this point I am so angry with AT&T I don't want there damn service!! I want to take my money and go back to Verizon the company who told me from the beginning that their service was not compatible They all blame this barstow store for not filing info correctly and can not do anything do to the fact that they can not locate the charge. Totally corrupt!! read more

Destiny was super nice and tried really hard to get us the charging pad with no luck but we still appreciated the effort.

I have had experience with At&t before and I love their service. When I had an issue with a new phone and ended up having to go back to my old phone I called 611 and eventually reached Tier II technical support. Afterwards Jonathon was able to understand the difficulty in my situation being that my sim had some issue during all the troubleshooting so he gave me a courtesy credit to pick up a new one free of charge at any At&t store. When I went to my local store the reps were able to look up my account and see the notes left by the previous agents. So they helped me with a new and proper sim and reactivated my old phone. Omid and Austin worked diligently to solve my issue and I was able to leave the store with a working phone. read more

I really recommend this place, Destiny was very helpful, she took time in explaining everything and answering all of our questions. As soon as we entered the store she greeted us, and came right away to help. I have been to other places where you have to wait a long time to get someone to help you even though there are other workers in the store. All the workers were friendly as well. read more

We signed up for At&t service on October 16, 2018, just 5 days ago. We worked with Brent who was great. Our issue lies with the policies and the district manager. There was a deal going on for trade in credit on our nearly perfect condition Samsung Galaxy S9+ phones, DirecTv package, and buy one get one free phones. We purchased 3 lines; an A6, and 2 Galaxy Note9's. The next day, on October 17th, DirecTv came in and installed cable. Before he even left, we noticed that the cable was severely delayed and slow. The tech told us it was because it was new and it would improve in 24 hours. We also noticed the buttons on the remote make a loud clicking sound. This is super obnoxious. The tech said it was because too many people complained about accidentally ordering movies and all that nonsense. We called At&t right after he left and told them we were not happy with the DirecTv and wanted it removed and if he couldn't then we wanted to cancel our whole deal with cable and phones. There is a 14 day cancellation period. He said he would see what he can do. The next day, we called for an update. He said if we cancelled Directv, we would have to pay the cost of both phones and that they were no longer BOGO. We told him since that was the case, we wanted our Galaxy 9+'s back and our son's J6. He said we could cancel service and cable but that our phones had all been shipped out already. His district manager said we would not be able to get them back. We found out that if they do not mail the phones out the NEXT DAY, the district manager gets on their case bad. We feel like we are being forced into a position at this point. If you have a 14 day cancellation period on service, then why ship someone's phones out the next day? If a customer traded in phones but wound up unhappy with services offered, then if they cancel then they lose out on the new phones and the ones purchased. I do not feel that it is fair to trap your customers into service they are unhappy with. We like the At&t side of the service but we are very unhappy with the cable. However, we cannot cancel the cable without being penalized with adding $1,000 to our bill for a second phone. I am very disappointed in how this company conducts itself. read more