I'm currently deciding if I want to switch carriers & instead of going online I went into a store to ask questions etc. Upon entering the store I was greeted and told that I would be helped shortly. That wasn't the case, I sat and waiting hoping there was another associate but there was only one worker and she was preoccupied. Not even a follow up to let me know that I would be helped. I decided to just go ahead and leave as it became apparent that I wouldn't be getting help anytime soon. The worker didn't attempt to make contact as I was leaving which sealed the deal for me. I definitely won't be bringing my business into that location again. Hopefully they can be better staffed in the future. read more

This place is bad........ would recommend u drive anywhere but here the services to the devices are horrible

If I could give no stars, I would. I have been a customer for over 25 years yet these past couple of years have been horrendous with Verizon. Their customer service skills are lacking with their attitude of not caring or problem solving, the lack of follow through with Verizon Up Rewards with Super Tickets that were ever sent to me but were successfully claimed, poor connectivity, and everyone passing the buck when it comes to honesty and accountability. Spent hours on the phone trying to get an issue resolved, took it to their social media account direct messaging to only be told to call them again. ‍ They are one of the most expensive wireless carriers yet have the worst reputation. I am ready to find a different carrier at this point. So disappointed and discouraged with Verizon. read more

Im a contract phone person...autopay over 2 years..but no special offers for me lol...they expected me to pay over 500 on the spot...and raise my bill 80 bucks a month...for a free phone upgrade lmao...sorry mr high pressure ridiculous salesperson.... my advice...buy a refurbished phone for 200 bucks...Verizon....thumbs down...double... read more

Our visit here was great. Randy was friendly, fast, and accurate on his info to my husband and I. His personality made our time there enjoyable since we had to wait a bit to get out new phones set up and transferred. Thank you for all your help Randy! read more

If you need help with your verizon stuff go here and ask for Daniel. Holy crud this dude is so helpful. I went in to switch from my spectrum wireless home internet to the verizon, he helped me to not only get a better deal than what i got with spectum but also helped me to get a better deal on my cell phone plan. And it doesnt stop there, he continued to call to check in and make sure everything was working propperly and that everything on the bill was exactly as we discussed it being. Daniel is the best. read more

Wife and I needed new phones. Instead of driving 45 minutes we decided to go to Victra. The sales staff was extremely helpful. Special thanks to Darryl and Jordan They both answered all of our questions; helped us determine which phone suited our needs and set us up with the best plan to work with our budget. read more

Verizon - Mobile Phones Near Me - Barstow, California

Darryl had VERY GREAT customer service. I wouldn't choose any Victra or Verizon over this one. I really appreciate his effort, patience, and humor. Adrianna and Jordan also made my experience fun. Wonderful store. read more

Verizon - AMAZING EXPERIENCE AT VICTRA! - Mobile Phones Near Me - Barstow, California

If I could give 0 star? I would. The worst customer service. The associate was so unprofessional and didn't even know how to read their system. She wanted to charge us more and when we asked about the break out of the plan it didn't even add up to the price she mentioned. She didn't even bother to ask her coworkers to help. Plus coworkers were so busy chatting to each other and laughing loudly. Save yourself time and don't go to this location. Unprofessional and not caring associates. read more

Geo and Jordan thank you for your awesome customer service. You guys had a lot of product knowledge. You guys were awesome at helping my girlfriend and I find the perfect upgrade. You guys made our shopping experience relaxing and fun! Thanks again!! read more

I had come in today to pick up my pre-ordered Series 4 Apple Watch and everything went perfect. Adrianna, a worker at this location, helped me when I had originally came in to pre-order it and when it arrived, she called me from the store to let me know I could come get it. She made sure to prioritize the order to make sure I got it on time, one of the best experiences I've had at Verizon thanks to the team here! read more

Verizon - Mobile Phones Near Me - Barstow, California

Lauren was absolutely amazing! Helped me upgrade early as well as order an iWatch. I will never go to another person again regarding my account because she made everything so simple. Please give this sweet girl a raise! read more

Verizon - Mobile Phones Near Me - Barstow, California

The service was A-one. My old phone was failing. Randy volunteered to give me one of his personal batteries. It temporarily helped but my note4 was no longer functioning. He and Adrianna were so helpful and friendly. They did NOT behave as high pressure sales people . Love my new phone. Thank you Randy and Adrianna. read more

I went in to upgrade two phones. I was helped by Brianna. She did everything she could to get me the best deals, offers and discounts. All I had to pay was the sales tax on the phones. I definitely recommend this store and especially Brianna. I'll be back for sure!! ;-) read more

I'm very upset with this particular store and the associate Dom who was supposed to help me get a new screen protector.I will NEVER give this store my business again poor service I give 0 stars in this app. You have to give at least 1 star or more but,Dom has shown me that he didn't care about my situation and probably NEVER ordered the $80.00 screen protector,and if you did order it,take it and shove it where the sun don't shine!! read more

The gentleman that helped us was so great and had fixed the problem that happened last time we visited. Stayed over 3 hours to make sure everything was correct and I would highly recommend this local Verizon wireless store for anyone who need anything involving Verizon. Awesome service! read more

Came into our local Verizon Victra store and we were greeted immediately by Jordan. Darryl joined in on our conversation and the two gentleman assisted us and answered all our questions. We were very satisfied with the service and now are owners of new Pixel 3 XL phones and the Tab A tablet. Thank you guys! read more

Verizon - Mobile Phones Near Me - Barstow, California

They will lie to your face about a deal, such as buy one get one free. Promising you that they will charge you one month then Verizon will refund the charge for the "free phone". If you do any business here read the paperwork carefully. read more

We stopped in to Verizon today and were pleasantly surprised on the deals and customer service we received! Jason and Randy were helpful in finding us a plan that fits our lifestyle! We will definitely be coming back to them! read more

The store manager Jordan was very friendly and knowledgeable. I really wanted to get out of my Sprint plan for something more affordable and had better service . Switching over was quick and easy . The store is clean and the employees seem genuinely happy to assist . I traded an iPhone 7 for the red XR. I LOVE IT . The lady that assisted us (i forgot her name ) didn't just sit behind the desk and charge us a whole bunch of money without explaining . Jordan made sure throughout the whole process everything was ok . Not much a a surprise that Verizon was way cheaper than sprint with MUCH better service quality. I walked out with two brand new iPhone XRs with a case and i didn't even spend more than 100$ . Jordan made sure i got the best deal that suited my needs and i appreciated that . Afterwards whenever i would call with billing questions Jordan was more than happy to assist me . I referred a couple of friends to go there . I was happy I came across the store . I didn't even plan on getting a phone . Thank you Jordan and all the other employees . So much happier now that my calls won't randomly drop . Everyone there was great but I remember Jordan because I felt like even as a store manager he was out and interacting and assisting customers . I thought that was really cool . read more

I was very happy with our results and our helper was the best he showed us what would be best for us and a way better deal. Thank you

I've been having issues with my phone, some major, others not so much. I've been through 3 phones in about 6 weeks. So instead of driving all the way back to Victorville or Hesperia store, I went to the Barstow location. My very first experience was with a representative named David. I found David to be extremely knowledgeable in his field. He helped me with several of my issues, not once, but on a few visits to the store. He is honest and will go the extra mile to make sure the customer is taken care of. When I visit the store David is the only rep I will deal with. He is patient, knowledgeable, friendly, and extremely professional. And if he is not quite sure about something, he will research and not just blow smoke in your face. When I go in I don't care how long of a wait I have, I will wait to see him. I highly recommend David to anyone visiting the store. I personally nicknamed him the "Miracle Worker". It's because of him that I'm still a Verizon customer. David, if you read this, thank you so much for all of your help and assistance!! read more

I have been with Verizon for roughly 12 years now, and every experience has been decent. nothing great, but not horrible. EXCEPT this one. The company is still normal operations, so if you've been with any phone company you wouldnt be surprised. The customer service is beyond exceptional, from the moment I walked in looking to replace a broken phone, I didn't feel like I was being scammed, or being sold something I didnt need. Breanna (The employee who assisted me) helped me feel welcome and comforted as I ended up not replacing my phone but rather getting a phone that was far better fit for me. I can already say that I am in love with my device, and if I ever have any issues I will return here. If you (person reading this) are looking for an actual good experience, come here!! read more

Amazing customer service! Litterly the best people, the manager Breanna is such a sweetheart and went above and beyond, took her time to explain everything and on top of that found multiple ways to help my family and give us the best of the best. We've been with Verizon for 14 years and have never come out of the store and left feeling like I knew the ins and outs of my plan or that an employee has cared about my happiness with my plan and products the way Breanna did! The other employees Randy and Adrianna were just as helpful. Randy made sure we didn't lose any of our info and pictures off of a phone that was dead on arrival! They were patient, kind and made us feel important! read more

Thank you to Lauren Mendoza for her excellent customer service! She resolved all my issues and trained me to use features on my phone that I did not even know I had! read more

Went in to get my wife a new phone so we can give our daughter her old one, Susie helped us and she was amazing we talked like we knew her for years and she looked at account and we ended up getting 2 new iPhones for the price of one and an iPad for not to much up front. The whole time we were laughing and joking while she set us up. Definitely going back to her for our next upgrades. read more

I would fact check anything they tell you before making a decision. Their employee lied to me stating that my i phone 6S could not be activated because it would not operate when they update to 5G. So I basically felt I had no choice then to get a brand new phone. Later I find out my 6s was compatible so I basically traded in my phone and got a new phone (that I don't even like) for no reason. I wanted to get my old phone back but apparently it's too late. Very frustrating. read more

Verizon is holding my phone number hostage. I transferred my number over from TMOBILE in 2014, my boyfriend thought it would save us money to only have one phone company to pay. Well, now, he has become ill, his family came in and took him away from our home. His son-in-law works for Verizon, so he removed me as account manager, and now I am having problems removing my phone number from this account "without the account owners" approval. I've paid the past due amount, as Verizon said was necessary to do, I've submitted a letter my now husband signed giving me permission to handle any and all his accounts, which Verizon is now saying they dont have a record of. I don't understand what the issue is. It's my phone (device), I've been paying on it, I've also been paying for the other two devices on the account, I've had this phone number since 2009 and I'd like to keep it. All I would like to do is remove myself from the account. According to one representative that I talked to, it is against company policy for employees to touch their own accounts or those of their parents, but everyone seems to want to over look the fact that its happening in this account. I've made four calls today alone with each call having a wait time of over and hour, only to have each call dropped. read more

I was extremely disappointed with my visit to Victra Verizon in Barstow. The lady that helped us (BREANNA) was still helping another customer when she tried to help us - rude! When we finally finished our purchase she told me I'd still have to call customer support to transfer over my current number. When I got home and called Verizon customer support they were shocked and said this should've been done in the store. Oh this reminds me she left work during our transaction and turned us over to another associate, I'm pretty sure now that she didn't want to take the time to do our transaction right cause she was in a hurry to leave, that's why I was told to call customer support. Well a few days later I received a call from her (BREANNA) and she informed me something was wrong and tried to blame it on "whatever customer support did". She asked if I could come back in the store so she could sort it out, I did and felt she was desperately trying to cover her own butt on things (even went behind closed door to talk to someone on the phone about it, VERY unprofessional!). She did apologize and said if there's anything I need to just let her know. Well about 10 days later my screen protector she put on chipped and cracked so since it's still new and since she "owed me one" (her words) I went back in (so I didn't have to pay the shipping on the warranty) and I expressed I was waiting for her but she ignored me and never helped me. This is the worst Verizon I have EVER been too and it's because of my experience with that associate. Can't believe she is the so called "manager" (at least that's what she told me). Never go there!!! read more

Today while I was getting off from work, I went to Verizon in barstow by staters to pay a bill. When I got out of the car one of the employees saw me ran back inside said something and then walked off to the car, when I walked in the door not only did one of the employees stared at me but so did the other customets in the store as well. Not only did it feel uncomfortable but I felt like it was unprofessional and childish to do, but stuff like this is what's causing alot of businesses in barstow to lose customers. I been a faithful customer to Verizon for 10 years and never had that level of issues brought towards my attention. I felt like it was a poor source of customer service I also felt like those employees should be replaced with people who are more professional and on top of that factor I feel like people should be treated with respect especially if it comes to their business at my job I feel like my customers are always first no I can't attend to every customer at that very second but I do my best to make sure all my customers are now only feeling comfortable in my job but also treated with a level of respect now not all employees think the same way but I don't do childish stuff like that at my job and I should feel that it should be the same way at any other place whether it's Walmart, Staters, Vons, Food 4 Less, or even Verizon this action today kind of makes me not want to go to Verizon anymore in Barstow and just take my business either in Lenwood or Victorville or just changed my phone company with someone else who has better customer service if anyone went through this before please either like or comment on this post because I feel like today's level of BS was not only uncomfortable and unprofessional but it makes me wish that there wasn't a Verizon in Barstow. read more