Carmen at customer service is a real peach She's such a joy to work with She made me feel like I was worthy to be in walmart and in her presence If she was having a bad day I wouldn't have noticed She does a really good job keeping it to herself read more

annoyed, there was not one single real checker today. only self checkout was available. I don't work there.

Very disappointed. We don't live in the immediate vicinity, so we have to travel some to get there. When we do shop there, there seems to be a shortage on some products...not pertaining to COVID as this is in 2023. There also seems to be a personnel shortage, as only one manned cash register was open. The self-checkouts were backed up with people ready to check out. We were puzzled that ALL of the checkouts with the conveyor belts were closed. And this is early afternoon: after the "noon" shoppers and well before the "after work" shoppers. Vary unfortunate, Walmart seems to need some better supervision at this store. read more

Had an online order to pick up as soon as I got into a spot I put the spot number in and then I waited and waited for about 25 mins. I then called the number in the sign 3 times first 2 times I get sent to voicemail 3rd time someone picked up and was told that my order would be right out. Then I proceeded to wait another 20 mins. And I FINALLY got my order. The guy was very nice but not apologize for my wait or anything. Not once did someone check if someone came and talked to me or anything. I get it some places don't do thar but if you're continuously passing a vehicle maybe check to see if someone was coming out with it and not have them wait 45 mins on their order!! read more

Never use their auto center they blew up my car winging after a service and claimed no fault after 5k in damages.

Credit card machines won't accept cards with chips. Credit card readers DESTROY chips! I even got a new card and this Walmart card machines can't read them. I went to multiple machines with a new card. Employees said the wished these were destroyed to get new ones that work. read more

Walmart. Big chain. Have pretty much everything you would need besides stuff from local foods and business. Kids love walking through the toy department after we grocery shop. Priced very competitively. You're wallet will thank you lol. This one in west Des Moines is one of the cleaner ones. If you're looking for customer service this is definitely not the place to go. Idk if it's the train for what they are paying, but the employees, if you can find one, just don't seem to be informed on anything. You're better off finding things on your own. 3 stars pretty much for the sub par customer service. read more

Walmart Supercenter - Grocery Near Me - West Des Moines, Iowa

Not only is this our "go to" Wal-Mart if we need anything, but since they've implemented the pick-up this is often a "go to" for most everything! First, the store is clean, properly staffed and well organized on the inside. Their carts are fairly new and don't squeak or have issues. We now avoid the Subway inside, however. The brilliant thing with the pick-up is you can shop from the convenience of your home, ensuring your list is followed and little impulse buying occurs. You set a time for picking up the order and then you alert them when you're on your way and a personal shopper does your shopping for you. We've had this amazing guy named Eric who has been exceptionally friendly and clearly loves his job. He takes pride in his work, speaks clearly to the customers and is always prompt! He also chooses great produce! When we arrive at the special pick-up area they bring it out and help load it into the car. It's pretty amazing and very smooth! The store in general is great, but when you have a small child or a full schedule, you can't beat the convenience of picking up your order. read more

I have decent grammar, that said I can't speak for other reviews. it's Wal-mart people, set the bar low.... don't speak about Wal-Mart at all unless you have been to the South Side one or New Mexico/SW region. Management is key though to an overall great experience. I've seen 1 person, CARE for a customer and like it, since 1994 at all the stores I've been. it was the SSide too in electronics read more

Walmart Supercenter - Grocery Near Me - West Des Moines, Iowa

I consider this to be one of Dante's circles of Hell. No one has any care about anyone else shopping, run into them, stand in the middle of the aisles, scream at their kids. That being said, it's super clean and organized. In grocery you can get really good assistance if needed. Also can get great help in electronics. The rest of the store: good luck. The parking lot is a nightmare. People just don't care. Double-parking in the fire lane, parking at angles in multiple spots. Somehow on Black Friday it's sane. Everyone is friendly. The staff is cheery. I'm here only because of a broken phone replacement. It's ok today but I'll try to make it another few years until I return. read more

This Walmart looks very nice and modern from the outside! The inside is actually very spacious and not cramped like most other Walmarts. There's not too much I can say about Walmart, it is WalMart, one of the best innovations in American history. They have nearly everything you need to buy, including groceries. They are open all night in case you need something late. Parking is easy. Price is good. Don't expect something amazing, it is still just a WalMart. read more

Walmart Supercenter - Outside! - Grocery Near Me - West Des Moines, Iowa

Aporoximately 6:15 pm Saturday 4/15 all carts were in parking lot like a demolition. Manager's response was "it's been raining" well, the rain did not keep customers away. Then I had a return & was told no returns, the system is down - thats BS!!!! Never again will I walk thru your doors! read more

I went in to get a couple of Car Chargers for myself and my wife. I get that inventory management is nightmare and things had to be put in secured Cases. I also know it can be busy at times but what experienced was unacceptable, first I was in the aisle and first a lady was being helped with a similar item for her phone I patiently waited as the employee helped and after he was done did not even acknowledge me just walked back to the register area of electronics. I then went over to get him to help me with getting what I need out of the case and he was working on something so I patiently waited until he looked at me. I asked him if he could help me with getting what I needed he let out a frustrated sigh and threw his pen down and snapped at me "what are you needing?!!" I told him he snatched 2 chargers out and handed them to me I looked at the charger's and realized I need usb not C class. I then asked if he could get the proper ones I needed and he then snapped at me again which ones I told and he slammed the ones I needed and walked away. After paying for my chargers I went to the services desk and the was a line and after 10 minutes had passed there was no movement due to 1 customer being there the whole time. I went home and tried calling the store to talk to a Manager about this employee's behavior and all it did was ring. Now has Walmart gotten so bad they do not care about how their customers are treated by their employees and not only an employee but the one in electronics department was Team Lead if I could give a Zero stars I would my worst experience ever at Walmart and this one is supposed to be the upscale of them all in the Des Moines area. I am planning to take my business elsewhere Hy-Vee at least answers their phone and deal with bad employees read more

What can you say it's walmart........and I went on a Saturday. Always busy on the weekends. Luckily I just needed a couple of items. The store was busy-I felt like I was playing frogger. And then there was a glimmer of light at the end of one of the isles was a sample lady............sampling wine. Now that is how you make a Saturday Walmart run better read more

Walmart Supercenter - a walmart logo - Grocery Near Me - West Des Moines, Iowa

Awful experience from the beginning. I called during Black Friday deals to get a set of 4 tires installed. The woman helping me was amazing & helped me get the tires set aside. I went into my appointment & dropped off my car. About 10 minutes later, i received a call that my tires were the incorrect size & that i'd need to order correctly when I came to pickup then reschedule. I had no issue considering I wasn't aware of the correct size that I needed. HOWEVER. I come in & first of all, the workers are all over the place with understanding how to set up the appointment with the tires being purchased online. Secondly, a worker said they found the correct size of the tires & they were in the shop the entire time! My car was there from 11am-5pm with NO INSTALL. I was not given any discount & they could have tried to accommodate me. I rescheduled the appointment & paid for the tires to ensure I got the deal. I saved my reciept in my wallet but forgot that I put it there. I came for my rescheduled appointment & at first I couldn't find my reciept & didn't think it was a huge deal because the woman on the phone told me she saw the pre-pay the week before when I called. The man was confused on how to find my appointment that showed payment & asked who I talked to. I said I talked to you. & he was completely lost. He goes out to my car with my keys & is trying to unlock & open the INCORRECT CAR! My friend waiting for me tried to tell him but he laughed it off & climbed THROUGH MY PASSENGER SEAT. I was then told the total for my install was $120 additional. I paid & left. I realized that was high for being $17-$23 per tire. I called & was told there was an additional warrenty at $14 per tire I WAS NOT ASKED IF I WANTED AND DID NOT WANT. I went in to pickup the car & explained to the same man as before, that the lady I spoke with made a note that I was over charged for the install because of the warrenty I didn't want. He laughed the whole time saying " she made a note then did she. " & laughed that I didn't want something he scammed me into having. Hopefully my tires don't fall off since they're so awful. DO NOT GO HERE!!! read more

Ordered headlight bulbs on line, twice. wrong items delivered both times, bait and switch, cheating, breach of promise and fraud. Walmart assumed I'd accept a similar product but I didn't. The first time may have been an accident, the second, probably not. I'm on a campaign to warn others as this isn't an isolated incident. If you choose to ignore this warning, save your receipts, document your troubles and take them to small claims court if walmart ignores you. read more

We are big Walmart fans, navigation was a little funny on entering the parking lot. Kept telling us it was some where else. Finally listening to our instincts we found the parking lot. Then people were going the wrong way! A little hard to pull out of the store as well. So please be careful and look both ways! So clearance was depressing and not at all organized. But we walked around the store, just saw the same things at another store. So we weren't really impress. The machine shorten us on two dollars so took about five minutes waiting for someone to open it up. Then the machine started beeping really loudly! So they had to call someone to come turn it off! You would not believe the looks we got! We are from the south, and every time I went to the store in my hometown, Everyone would be a loud talker and loved getting in peoples way. You would not believe the looks we got around the store. I'm guessing no one was use to people being loud and laughing a lot (I'm sorry my husband can be very funny). Overall thumbs up Walmart! You got another pleased customer. We will be back for sure! read more

**Update** now 20 min wait. I also was in lane 4 with Amgad, a little too much talky and not enough worky. He nearly forgot my last bag until I asked him about it. Very little check out help. Over half of the check out lanes are open right now. It is Friday at 5pm, a peak time for this store and I have been waiting nearly 15 min in checkout(regardless of what lane I am in). You would think for Halloween/preholiday season this place would have more check out help?!? Also the battery section in cameras/electronics is a warzone. No stock whatsoever, going to Walgreens to get my specialty watch battery I need for my bathroom scale. This location needs corporate to come in and do a customer experience audit if they want to have a successful holiday season. read more

I had a horrible experience yesterday at the tire shop. I went in to buy 1 tire and have 3 additional tires moved from one set of runs to the other. When leaving I noticed that one of my tires had cuts in the side from removing it from the rim. I went back in to show this to an employee who called a manager out, while we were waiting the guy who had worked on my tire came out and said " yea it was like that when I worked on it, I cleaned it off so you knew it wasn't safe and you needed to replace it" so why did you change it over to the new rim, then charge me for it and let me leave the store to go home and place on my sons truck? They then claim that there is now way they could have damaged the tire. I guess you get what you pay for. Stay away from this place. read more

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I was very disappointed with my Walmart experience today. I was asking an employee about where the turnips where. Now I was on the totally other side of the the store and let's put it this way the manager in the ugly Hawaiian shirt came up to me and let's it put it this way called me a stupid idiot through his words and I was so fed up I left. I will be back to this Walmart but I will not be asking managers in ugly Hawaiian shirts where the turnips are. read more

This Walmart is one of the slowest I have ever been too, no one knows where anything is and no one ever offers to help. I waited an hour for someone to help me in the automotive area then when someone finally did they sold me the wrong battery then I had to wait 3x for a manager to approve the return and for him to type in the right password for his own system. A man from out of town trying to by one tire waited even longer and said "I will never come through here again,what a joke" read more

This is not a review so much of the store but a review of the Online Ordering system, that this store does. You can order groceries on line and pay with credit card, and your groceries will be delivered to your car by a Wal-Mart rep. The process is super easy and as a new parent making the sometimes stressful shopping situation a much easier experience. The staff is super nice and pick the freshest produce they can, stuff that has not ever seen the floor! So thats cool. If they don't have something they substitute it with an equally priced substitute. You can turn that option off too. It works really well, and makes life easier, I hope other grocery stores follow suite with this option.. read more

This is by far the worst Walmart I have ever been in... it's dirty, dark, dreary, and just overall a terrible shopping experience. The parking lot is terribly lit and the store is dingy and not organized well, especially the home decor area. As a store in a nice city and a nice neighborhood, this store should be SIGNIFICANTLY better than it is. I've seen nicer, cleaner/less dingy Walmarts in low income neighborhoods in Chicago and Milwaukee! I have no idea how the other reviewers actually think this is a decent Walmart. It's awful. All of the merchandise in this store just looks sad. When I walk into the Target down the street it is bright and welcoming... when I walk into this Walmart, I feel like I am walking into an unorganized mess. The prices aren't even THAT much cheaper than Target's! I have no idea how someone could honestly prefer this Walmart over the Super Target a block away. read more

Arrived and could barely drive through the parking lot as the shopping cart racks were over flowing with shopping carts. Went inside not one cart inside the store available and the up front attendant said that it was raining out which is why they couldn't retrieve carts but yet people are inside the store shopping during the light drizzle but it was too much for the Walmart employees to go out in the rain. Also I had a return and they said customer service was closed and their system was down and that I would need to come back another day but yet if I wanted to purchase something their registers worked which doesn't seem to add up? The three employees I spoke to didn't seem to care to help and barely understood English and I had to repeat myself multiple times. Last time I shop at this joke of a store unless I want to people watch, see them on their phones, move at a snails pace to do anything and are the least accommodating or friendly workforce I've ever seen. Crazy how much customer service has fallen!!! I'll bet the Walmart owners have never stepped foot in there own store in a decade, good thing their daddy gift wrapped it for them!!! read more

This is pretty nice Super Walmart and great location off I-35 and across Jordan Creek Mall. Nice layout and you are better off parking near Garden area rather than the busy Grocery entrance. Selection of grocery and common items is pretty good. I have found fruits and vegetables to be priced competitively so usually get it here rather than HY-VEE. Other items like milk and yogurt are also priced right. Avoid coupons and week specials at HY-VEE and shop here. read more

We were quoted 2 hours to fix a valve stem on one tire- something that usually takes about 45 minutes to repair, and have now been waiting almost 5 hours before the car was even looked at. When we got here there was only one car in the garage and 3 in the parking lot. We thought the two hours was to wait for customers before us. This is a ridiculous amount of time to wait to get service on something so simple. We will not be back. read more

Don't shop here if you're black. I was at the store yesterday (December 20,2021 around noon-1pm) I got followed around by security the entire time I was shopping. Also, a woman at the register near the cosmetic section tried to demand that I put the facial moisturizer and night cream that was in my cart in a security box. Why would she say that to me and not anyone else buying similar items? I gave no suspicion or indication that I would steal anything. I did not have any large bags or purses or even a diaper bag with me. I did not have our coats (we just had fleece jackets on) that could possibly conceal anything. When I finally got to the register, the security guy walked up to my cart and looked to make sure I paid for everything. I was so humiliated. I was singled out for no reason. I will never shop at this Walmart (probably no Walmart anywhere) ever again. I had my son with me and it makes me so sad that he will probably go through something similar in the future. The worst part is, I tried to call the store today and kept getting hung up on. Be advised Walmart management; Whoever is supposed to be answering phones around 10:30 am on Tuesday December 21, 2021 is just hanging up on people. I'm disgusted. I'm new to Iowa so thanks for the warm welcome. read more

Parking lot seems nice, white picket fences as decor. I was in need of swimming attire for my family. I picked a top I liked but wanted to use the changing rooms prior to purchase. We waited for several minutes before my fiancé's went to the checkouts to find an associate. No one showed up 5 mins later. I was turning to leave and saw an employee putting away clothes. I approached her and asked if she could let me in the rooms, she responded with "sorry, we are closed." Closed?! You work at Walmart--you know, 24 hours?! I did not purchase my swimsuit there and will be taking my business elsewhere, local. read more

As far as Walmart goes this store is quite nice. It is very clean and the service is good as well. Compared to others it is by far a superior wallmart. It also seems much less crowded. There is also an automotive section that is larger than others. Prices are normal Walmart prices. There is a subway inside as well a game center for kids to hang around at. read more

Walmart Supercenter - a car parked in a parking lot - Grocery Near Me - West Des Moines, Iowa

worst walmart ive ever been to. half the self checkouts are always down, the line for the self check out goes all way back to produce. im done coming here. So many workers standing around watching us use self check out... OPEN THE CASHIER LANES!!!! read more

I hate shopping at Walmart but I love their online ordering. It saves me a ton of money just by avoiding impulse buying. Pick up is a breeze and the staff is always great, even when I pick up in a snow storm. When ordering on-line, use your laptop. The mobile app is kinda wonky. read more

I wanted to give props to Ms. Jodi, a Cashier at the Walmart Supercenter at Mills Civic. Jodi provided excellent Customer Service. She was VERY kind and was easy to talk to. Lovely people like Jodi make shopping that much more enjoyable. Give Ms. Jodi a raise!! - Jessica Schwerzler read more

My friend went to this location and the cashier was extremely rude. She bought. Watch for her son and the cashier was nasty, she broke the watch she was buying for her son. Handle people's things with care they are buying it not you. read more