I had an excellent experience at the Walmart Vision Center In Tewksbury! From start to finish, the staff ( Johnny and Michelle) was professional, friendly, and truly focused on customer care. What stood out most was their attention to detail and willingness to answer all my questions. The process was smooth, and my daughter's glasses were ready sooner than expected. I highly recommend Walmart Vision Center for anyone looking for quality eye care and great value. I'll definitely be returning for my future vision needs! read more

I was looking for a Men's suit jacket. I asked 3 employees where they were located. Not 1 of them spoke English. Then when I was checking out, I had 3 people in front of me and only 4 registers open. When they opened another register, the cashier didn't even notify me she was opening. Then I went through her register. No greeting and she totally ignored me. Horrible, horrible, horrible. Oh and when I wanted to order my items on line it wouldn't make me have another account and wouldn't accept my e mail. So the hell with Walmart. Never ever will I shop there again. read more

Train employees on how to interact with customers. I had to ask for help an employee for help. She was stocking the aisle I needed help in. I asked for help locating a product. She was kneeling opening a box and she mumbled something in response. Zero effort to assist me. No one has customer skills anyone and it's truly sad. read more

Customer service or lack thereof a better description. Two young ladies who are not interested in doing their jobs.. Good help is certainly difficult to find these days!! read more

This is a super Walmart location and has a large selection and great service and value

Watch out for Walmart's bait & switch tactics! I bought something on walmart.com. The item looked different in person than it appeared online so I tried to return it. The link for returns didn't work on their website so I messaged them & requested a shipping label. They said my transaction went through a third-party seller & I needed to contact JoyBuy Marketplace. Who?!? Walmart is the only name on my order confirmation, packing slip & credit card statement. Without my knowledge or consent, Walmart gave my credit card info to a company in China. I waited 3 days for that seller to reply to my request for a shipping label. They said I had to go to the store to return the item. The nearest Walmart is 25 miles away which is why I shopped online in the first place. Having no choice, I brought the item & my receipt to the store, expecting a refund on the spot. I was told refunds take 2 weeks from third-party sellers. That policy is shady & ridiculous. Lesson learned to never buy from Walmart.com. At least with eBay or Amazon, shoppers know the seller is a third party and they can read their reviews. read more

Very bad customer service. I greeted one of the door greeters and she had a unpleasant look on her face with not the best attitude. ALL customers should be treated with respect and should be acknowledged with a good attitude. read more

Once again... WORST CUSTOMER SERVICE BY MANAGEMENT! I know now as to why you see these managers getting switched from one location to another. Reason for that is because each Walmart realizes they are horrible at their job so they get dumped somewhere else! read more

Return staff don't know how to use scanner to scan receipts on phone and paper receipt. Technology since many decades available everywhere, now 2yers kids knows how to scan barcodes. Specially staff in return name CYNTHIYA or CINTHIA whatever tag name tag of her I don't remember exact spell. She looks her face always sleepy. Wake up Cynthia wake up, please train her specially. Small store compare to other nearby stores. read more

This Walmart is insanely slow. I waited at the dressing room for 30 minutes after speaking to 5 people about someone coming over to help us. This is crazy use to be my favorite normal walmart. read more

Vision center charged me $60 for a contact lens prescription I did not want. I only wanted an exam for eye glasses, I specifically said I didn't want contacts. When I complained the Dr. refused to give me a full refund, she only gave me 50% back. So they stole $30 from me for a contact lens prescription I will not use. Good job Walmart, you lost a sale on 2 pairs of frames & lenses and a customer for life. read more

Been calling for over and over for 30+ minutes to speak to someone about some items that the cashier forgot to put in my bag. No one answers or it rings forever. Extremely upset. Wouldn't recommend this Walmart. Go elsewhere. read more

Walmart is Walmart! Almost 20 years ago I worked at this exact Walmart and they had just moved into the area. They were this big superstore and everyone was so excited. Back then they prided themselves on the best prices, nicest staff, cleanest building etc. Over time and different regime changes you could see this place devolve. Since their recent changes where this has become a Super Walmart it has regained some of its past glory and seems to be cleaner than it has been in recent years. The staff is usually friendly and they have a lot of products in stock. Price wise the grocery department has something to be desired but they do have some things at better prices than their competitors. As for electronics they can beat most of their competition without fail. During Christmas this is still one of the places I plan to go/be for early hour super buys. This store is still average but looks to be moving g in the right direction. read more

Walmart Supercenter - Walmart Tewksbury Ma - Grocery Near Me - Tewksbury, Massachusetts

*THIS REVIEW IS FOR THE VISION CENTER LOCATED IN THE WALMART* As a kid my mom bought me glasses from this location and it was time for a new pair and prescription. I came here around 630-7 on a Tuesday evening looking for an eye test and new glasses, also to have my current glasses adjusted as I recently accidentally bent them somehow. Still unknown as to what I did. I was looking for frames while I was waiting to be helped, one person was working. As she was done she asked how I could be helped I was trying to say "I came in today to get an eye test, buy new glasses and get my current ones adjusted because they got bent" - I didn't even get a third of the way through my sentence before I was rudely interrupted as she said i couldn't because you have to set up an appointment with them first. Personally, I thought I remembered them doing walk-ins a long time ago (like a decade.)So then I said okay sure and she aggravatingly sat behind her desk and in a straight up bitchy voice asked me "So what day works best for you" so I told her now I'd have to find out, look at my work schedule and call back to set up an appointment. As I was making my way out, aggravated with this women and her rude as hell demeanor, For whatever reason this crossed her mind at the time of this going on, she wanted to know what insurance I had anyway. When I told her I had Fallon Health - she told me they don't accept that anyway and I'd have to pay $70 out of pocket for the eye test. I called my mom to ask what insurance we had the last time we went here, sure enough we had Fallon as we always had since my dad got his job years and years ago. Idk why they wouldn't take Fallon when they absolutely did before. So all in all out of this experience- they didn't listen, they didn't care, they were rude, and lost out on my money because of her being rude. I'm not mad that they didn't take my walk in, I'm mad about the way I was talked to as a potential patient. I never got her name nor did I care enough to ask. She was an older woman between her 40s and 50s with dark brown hair- complete bitch. I ended up going to LensCrafters- they accommodated my needs as soon as I walked in without an attitude for me being there. Won't be returning, won't be recommending. read more

Maggots in produce. I've seen the rats in the parking lot, so I should have known better but I was cutting corners and trying to save myself a trip to Hannaford. I figured why not save a trip and the food area looks okay. It was broccoli I needed for my chicken, ziti, alfredo. I SHOULD HAVE KNOWN. I was being lazy. I threw the broccoli in a zip lock bag with some water, steamed it in the micro wave, took it out started cutting off the heads to throw into the pasta. I was just about to mix it together, when something caught my eye. At first, I really thought it was an onion from my sauce. I looked closer, a f n maggot. I said no way, I looked over the other pieces - 3 maggots total. All hidden inside and under the tree parts. WE ALMOST ATE IT. I should have taken a picture but so horrified I threw it away. I'll still come here to buy my laundry detergent and silly things like that my family will never eat. This place just stinks. I mean, its convenient enough that it's cheap and 10 minutes from my house but there's 30 registers and usually 2 are open. The workers hate to be bothered, god forbid you ask where something is. The aisles are so small and filled with some colorful patrons (people of walmart). Everyone's just miserable and for some reason workers are ALWAYS IN ALMOST EVERY AISLE "stocking". When I have spare time, I'll drive to Target. I keep dry heaving thinking about it. They RUINED broccoli for me and dare I even say chicken, ziti alfredo. :( :( :( read more

Walmart customer service here is horrible and buyer beware that will not return thing you buy without a receipt. They are very outdated with there systems they could not simply scan the card I used to look up the product. They said they couldn't take back a battery that I paid 80.00 that I had for 2 months that died. They said it didn't have a scan bar and it clearly said Walmart on the battery. It was my job as the consumer to make sure the battery had a scanning sticker. So make sure you make sure you have a receipt and the product has a scanner sticker or else you just threw your hard earning money in the dumpster. This is the second time I had issues with this Walmart so be wise shop at Target or Kmart where they making shopping hassle free. read more

Walmart Supercenter - Don't shop at Tewksbury Walmart they don't return products that are defective.. - Grocery Near Me - Tewksbury, Massachusetts

I ordered a game for pick up in store.. around 2:30 they said come after 5:51 pm okay no biggie went to call to pick it up had a huge difficulty trying to get anyone to pick up then this one poor girl picked up in electronics she was such a great help she was very kind and did all she could and she said just try back in a half hour I said okay no worries! Figure gove it some more time and I set a timer and called and was on the phone an hour a whole HOUR and NOTHING!!! I had to go on the website to talk to an agent! Just to get simple help I know short staffing issues but come on someone needs to take time to check the phones read more

There's evidently s lot of staffing issues at this Walmart location. There's been multiple times where the lines have grown so big that I've actually left my items in the cart, and walked out before getting to the register. Was quicker to pick out the same stuff at the market basket up the street than to wait in line at this Walmart. I've noticed part of the reason is that the staff at the registers are frequently confused on how to ring things up or get errors. When I ask questions about policies I get different answers depending on the staff. Makes it impossible to get info on things. They obviously have very little training, and are overwhelmed by the volume of customers. I've also had an incident where I got through the register only to find I was overcharged by $32. I was told that I needed to go wait in the line all over again at customer service, with my groceries and other items in tow. By the time I got home all my food was defrosted and warm. I ended having to throw some of it away. It just goes to show how inefficiently the store is beingn read more

As someone who has lived in the area of a 24 hour supercenter, this locations hours are frustrating. Its standard Walmart fare, but a few things about it make me want to check out othet stores. First, the groceries are overpriced, and with roach brothers and market basket right around the corner, there is no reason to come here for food. The health center has a pharmacy inside, but has a lack of good supplements. Employees are friendly but are not the most knowlageable about their stock. The new self check out area is nice, but ive expierenced glitches with the payment system, and had to call for assistance to avoid being overcharged. The saving grace is that there is a subway sandwich store inside. The tables are high so you can have a sweet sub and watch strange people mill about the store. Two stars. read more

Walmart Supercenter - Womens clothes with subway looming in the distance. - Grocery Near Me - Tewksbury, Massachusetts

By far the worst customer service experience I've ever experienced. As someone who used to work in retail I try to be very understanding of employees and their demeanors but today's behavior is the top appalling now to report. I recently went into Walmart to purchase items that would help complement other household items I'd bought either that day. I just moved into my apartment and have quite a bit of decorating to go. With that said. I purchased a shower curtain from Big Lots and used this to color match all the other items I bought in Walmart (shower rug, bedding, etc). Once at the self check out I began scanning all of my items when an older, Hispanic women approached me and began shouting about my big lots bag and trying to grab it out of my cart. I was very confused and asked her to please stop and told her what the ONE item in the bag was (mind you it said big lots on the shower curtain and there was a receipt from twenty minutes earlier when it had been purchased). All this to say I was extremely disappointed and embarrassed and I would have understood if this check took place while exiting the store but not while scanning my items. It's a violated of customer - store respect and I will never shop at another Walmart or at least not this one, again. Do not go here unless you want to be disrespected. read more

Shopped and was pleased when I was able to check-off everything on my list. Upon check-out ONE PERSON to check you out. Self check-out had 25 people in line. We had 3 people ahead of us. Waiting 1/2 hour in line, once it was our turn cashier told us I AM CLOSED. I said you can't close you are the only one open. Where is the manager I asked. He said he went home. There were now 8 people behind me. Once again we waited and I said I am not leaving this line until I speak with a manager. Again there is no manager in the store. Light is off at check-out. It is 7pm and basically we are being told SORRY YOU CANNOT purchase your items. I went over to the return counter and there were 2 people standing there with nothing to do. I asked if they could check us out and they said we don't have any bags. I said I don't care about bags. We got checked out by the return counter. If I could give ZERO I would. read more

Store was short staffed and when you would finally get an employees attention there was no sense of customer urgency. They had to repeatedly page someone for customer service in electronics, only for it to be determined the items were not in stock as stated on the website or store inventory. read more

I'm not one to complain since I work in the customer service industry. I have been to this location for almost 3 weeks now and every time I come I can never find a basket. I've walked in and asked numerous employees and have been given attitude for asking? I don't understand where they all are? If I was a manager there I would certainly be ordering more if I was constantly asked... read more

i would put 0 stars but i have to put at least 1 to post . the security here is udderly disrespectful i came with 15 minutes left till close being well aware the second i stepped foot into the store the "security" was harassing me that the store was about to close and only attacking me and my wife knowing there was multiple people around. so ridiculous fr read more

It's very difficult to get professional , friendly good service at Walmarts and this location was consistent with my experience. I've concluded that Walmart management creates an environment that is toxic to its employees and results in a negative customer experience. Why do i continue to shop at Walmarts when I don't feel appreciated as a customer and get treated rudely? Well Im not spending another dime at any Walmart as a result. read more

Went to Walmart 2 registers open. Mean while they want you to do all the work at self check out. I guess Amazon is the better choice in the long run. Stay dry and get the same low prices. read more

Racist Walmart, Tewksbury, MA I have been comeing to this walmart many times, because its close to home. They have a thing against Black, Mexican, and Asian comeing in there store. I would see many time that the alarm would go off, when a person who is Black, Mexican or Asian of color walking by the Entrance. I have seen it so many time, that it have become a norm. I can tell that there are targeting people of there Color, Ethnicity, and Look. Its a practice that Tewksbury, MA Walmart have been doing for some time now. I feel sorry for the people who walked by, and the alarm would always go off on them, knowing that Walmart dont want them to come back to there store. read more

Totally have to update my review just for the pharmacy alone! My boyfriend split open his eyebrow at work two days before a snowstorm and refused to get stitches when he really needed to! Of course, in the middle of blizzard we ended up running to Walmart and and talking to the Pharmacist and seeing what we could do and she was amazing! She helped him bigtime and it healed perfect! I owe her bigtime! He was going to have a nasty scar if it wasn't for her! Thank you!!! And..we scored some mini eggs and Cadbury eggs for the big baby, too! read more

Just purchased a new laptop. The associate was helpful and tried to answer my questions to the best of his ability. They don't have the biggest selection of computers. read more

first bad review for me.. I've had nothing but problems with this walmart. I call in to check the stock and always get put on hold for 15 min+ I end up just driving down there. then I mention how they never put me through on the phone and they were very rude!!! employees are rarely happy and inviting read more

I was on vacation 6 hours from home and learned that my prescriptions were all at home. I called the local Walmart. They found me in their system and were able to fill short term perscriptions in about an hour. They saved the day for me! read more

Literally created an account for the sole purpose of giving this place the worst rating possible. Called to check on an order, was kept on hold for about ten minutes then sent around to different departments (none of them the correct one!) by a lady who was apparently distracted as she was busy yelling at what sounded like a small child. Finally landed at the photo department (again, not even close to where I should be!) where the man who answered promptly hung up on me. After calling back, I was actually directed to the customer service desk (success!) only to be told by a disinterested sounding young lady that they were busy and to maybe call 1-800-WalMart before I could even explain what the purpose of my call was. Good lord. Would actually be funny in a sitcom or something but not so great irl. Each person I spoke to was more contemptuous than the last. Complete waste of time and I'm no closer to finding out what happened to my order. I do not like this place. read more

If a Wal-Mart has better avocados than Market Basket then its an automatic 5 star for me. They have a huge food market section which looks better than most supermarkets in Lowell. Anything you want, they have. I walked through the other section of the store and all the employees were in full speed restocking and reorganizing (it was very late at night). On top that most of the employees in here are super cute! read more

The Tewksbury Walmart is close and convenient for me. It's much cleaner and organized as compared to the one at the Loop, and the one in Chelmsford. Most of the cashier staff speak good English when compared to the others. The meat and produce is not that great, but you can get tasty sweet bananas for 39¢ a pound as of December 2013. I also like the layout of the store, and can find items without much difficulty. For a Wally World, I like it. read more

Huge store! Definitely is a well run store compared to the mess on the floor in aisles over at the Reading store.

Honestly, the best Walmart in the area when you compare it to the Chelmsford and Reading stores. The place is always clean, pretty well stocked and the staff knows what they are doing. Honestly, I know 9 times out of 10 that I'll find what I came for here. The Subway located inside the store is clean and the food is fresh. The market area has your basic needs covered but the meat isn't always appealing. read more

You need to update the hours on your front door. Add days of the week too because there are no days listed and the hours aren't accurate. You also need to update your hours online because there are two listings for the same place. One days open 24 hours. read more

THIS STORE SUCKS! Some cashiers are friendly but never enough working at the register's. If your at a register and they call for help, it could be a 15 minute wait. Forget needing to get your ear's pierced or a cheap piece of jewelry, NO ONE is ever behind the counter! The produce is not fresh and the meat is not good either! The only time I deal with this place is for cleaning supplies or something along those lines. Target has better quality for everything! Walmart has turned to crap, & the quality of the stuff they sell is garbage! read more

I came here on Saturday night to make a return. Originally I had went to the Lowell Walmart to return, but they were closed. An employee outside mentioned the Tewksbury location was open until midnight. I came to this location only to find that the customer service desk had closed at 10pm. It was now 10:30pm. The customer service manager Matthew was kind enough to open a register and take my return. On top of that my return ended up taking longer than anticipated because it was an online order. Matthew was so helpful and patient with me. I live in Acton, so I had a far drive and it would have been a huge inconvenience to have to come back another day. The customer service was top notch and I think that whenever someone goes out of their way to help you it shouldn't go unnoticed. Thank you to Walmart Customer Service. Next time I will check for closing times before I head out.... read more

There's never enough people working here. Prime hours they'll have 2 people at check out. I can't quite understand how a multi-billion dollar company can't adequately staff their stores. I have recently stopped shopping for food here. Their meat is below average and really should be eaten or frozen the day you buy it, I wouldn't leave it overnight in the fridge. read more