This place has changed so much in 3 years, the first time coming to this super Walmart I was excited being that they had everything. Customer service was good and then it changed drastically, when you walk up there's always people just hanging outside for what ever reason it's not professional When I come here to shop seems that the best time is at the end of the month because any other time they have empty spaces on the shelf. But over all with more competition in the area I doubt I would be shopping here again. read more

I was waiting for 45 minutes for someone to open the case so I could get some pain relievers I went to customers service three time while the manager and staff standing around talking ask for help and still no one came to open case no one had the key this is so unacceptable! I left the store without purchasing what I came to get because the staff were ignore me as a customer. plus why product lock in case in first at Super Springfield Walmart others Walmart's don't lock up things maybe the staff is stealing read more

Customer Care is not very important to them. First of all, I am in a wheelchair, so I need a hand basket to do my shopping. They never seem to have any. After several times, and after I finally got tired of stalking other shoppers to get one after they check out, I asked the manager. He said there were only 4 or 5 in the entire store. They order 20 at a time when they get low, I should be able to use one early next week. Thanks, but I'm here today, not early next week. They a multi-million dollar company. I think they can afford to have a few hand baskets available. I also go to the pharmacy here, spend about $200+ a month on prescriptions. There is one that they won't keep in stock, I guess it's too expensive, so when I come with the prescription, they can't fill it. So I have to come back 2-3 days later, which leaves me without my medication for 2-3 days. Plus, being in a wheelchair, I have to arrange transportation a second time at ten bucks a pop. After finally juggling and dropping the few things I was able to hold onto with no basket, I checked out at the pharmacy, and was told they aren't allowed to have the larger shopping bags there. So I brought everything over to someone standing by the front door to ask for a larger shopping bag. You would have thought I asked for a million dollars. It seemed to be a huge deal. Finally, a lovely employee overheard us, and got the bag for me. Thank you to her. But very few people seemed to care about anything, especially the manager on duty. Time to look for somewhere else. read more

This is the WORST Walmart I have ever been to. They are ALWAYS out of stock, the place looks like there has been an apocalypse and everyone took everything. The lines are insanely long all the time - I mean you will wait in line for 30 mins regardless of how many items you have. They either need a makeover or a large hiring... or both. read more

Id give 0 stars is i could... the employees are horrible . they never answer the phone.. i went one time to return something around 6:30pm i couldn't return it because " customer service is closed because the employee never showed up " then i went another time around 10:40pm to get Tylenol and nasal Springfield for my toddler they told me they're closed at 10:30 i said no this store closes at 11 " well we stop letting people in at 10:30 . I said why since when ? no amswer but " mam were closed " so i sais But your not closed she goes well i really don't even have any employees to serve you .. lol so i call corporate and corporate clarifies the store closes at 11 no earlier and people are allowed in the doors till 11 read more

Literally the worst. Incompetent employees who don't give a shit about their jobs or customers, rightfully so, and purchasing or finding or inquiring about a product in stock is like PULLING TEETH or downright impossible. Will drive completely out of the way to patronize any other store from now on. Ewwy! read more

The most unorganized and bare Walmart I have ever been in. The shelves were almost empty. Won't be returning. Disappointing because it's right off the highway and convenient. read more

This store is a dumpster fire. It looks like the customers trashed the store and the employees gave up. You'd figure on off peak hours you'd get better customer service but I asked where something was and I got a nod of the head in a general direction. I wish this store would either get better or close. read more

I hope I never have to go back Someone asked me to pick up an item for them at this Walmart. Even though I had a miserable experience the last time I tried to pick something up, I agreed. I looked up the times, found that the pick-up service opens at 8:00 a.m. and went at 8:05 this past Saturday. I was pleased to see that there were no other customers in the service area. The service rep told me to enter my information into the computer stationed there. After 3 different tries to try to have it read the barcode off my phone or find my name I appeared to have some success. I was told to watch on the monitor above for details about my order. The monitor was off. The service rep said she would page someone. No one came. Another service rep came in to work behind the counter. Another page was made. No one came. Finally at 8:25 I called the phone number showing on the computer screen and someone answered and said he was almost there. The person who should have been at work at 8:00 finally showed up at 8:30. No apologies from anyone for my 25 minute wait. This place makes me angry. I never want to go there again. read more

THE WORST STORE EVER! Went to return the bike AGAIN and they didn't know what to do without a receipt. Spent another half hour waiting for someone who could look up my transaction on an old computer with green and black text. No lie. This software was from the 1980's. Mardweya walks by and shouts at someone to help me and then runs away because she's probably the worst manager I've seen in a long time. Monique, the other ghetto manager starts giving me attitude. At this point, I should be the one giving her attitude. Advice: Don't shop at Walmart, just don't. If you do, don't try and return something without a receipt. It's near impossible. You need to give them the exact date, the exact price, and your credit card so they can look it up. It's pathetic! read more

Worse shopping experience ever. Long lines to check out ANYTIME of day. So much staff walking along the floor and yet no one ready to assist you and not enough cashiers to clear the lines. The service staff are very unprofessional, and don't try to return anything, the lines are even longer and the staff while the staff decide to have personal conversations while waiting on customers. Worse than this parking is ridiculous, always packed and there is only one way in and out of this multi business plaza. The twp and builder should be shamed. Now they have locked up personal items like body wash, soap, make up and a few others. You have walk everywhere to get an associate to open the cases which takes forever. For this franchise to be so big, they need to do better. Apparently they pay well, the employees need to actually start earning their money by actually working! read more

What a dump!! I HATE this Walmart and will never return again. I only go here out of desperation but after my last visit I refuse to ever step foot into this location again. It's small so the aisles are very narrow but I understand they only have so much room to work with. Still, it's almost claustrophobic at times and like being at a local fair's bumper car ride only it's with shopping carts. Seriously, try to shop here and not be completely frustrated by the time you leave. However, It's really the employees that make this hell-hole an even worse experience. Don't ask them anything because they won't have an answer. They are either too busy listening to their headphones or joking around with one another and complaining about their jobs. Once I heard two guys stocking the shelves talking about which associates they wanted to have sex with. Yeah, really classy. I try to use the self checkout but on my last visit several cashiers were open so I figured why not? I was friendly, asking how are you doing. The cashier muttered under her breath a greeting that was barley audible, as if it was excruciatingly painful to reply to me. She over charged me and I brought it to her attention in a very polite manner as I was not upset. She was immediately defensive telling me "no I didn't", before even looking at my receipt. When she realized she had overcharged me she said "go to customer service" in the most deadpan delivery possible. I looked over at customer service with the line more than 15 customers deep and decided I would just leave. I let them keep my 4 or 5 dollars as a parting gift of sorts to ensure I never return again. Springfield Walmart, I hate you. read more

Normally I don't review Walmarts. You know, it's a Walmart like it's just a store. But oh my god... this place is disgusting. The aisles are a mess. The floors are dirty. Products are actually all over the floor. The aisles are so narrow and crowded. The people that work there are incredibly rude and make you feel uncomfortable for asking for help. Do yourself a favor, don't go here. Find another nearby Walmart. This one is the worst Walmart I have ever been into in my whole life and I will not return. Stay away. read more

If I could I would give no stars. I first called the store in which someone answered and told me that she couldn't help me and hung up the phone. Which I called back again and no one picked up. I was only trying to get a-hold of the picture department. I decided to go to the store in which one out of the three employees I met helped me. The people who work here are rude, they hate their jobs and someone should really start getting rid of people. I will never go back to this walmart again. read more

Decided to go here to see if they had school uniforms. Uh whoa never again. Place is horrible. They have nothing place was a disaster stuff everywhere. No baby clothes couldn't find uniforms. No one was helpful staff everywhere not working. Grabbed school supplies and her new socks and got the heck out of dodge. The one in Boothwyn is way better! read more

I don't think they restock the shelves in this one anymore. Frozen food aisle is pretty much empty of Hungry Man's, Marie Callendar, Stouffers and others and have been that way for a month. Prices at the register are different than what they are listed. Green Peppers say 74 cents on the bin and are 88 at the register. Roma tomatoes say 1.49/lb on the bin and are 1.68 at the register. Really annoying. And of course the lack of blue baskets and small shopping carts. If you only want a few things you still have to push a huge shopping cart around and play bumper cars with everybody else. Place is just going downhill and nobody seems to care read more

I usually LOVE this store! However, they need to FIRE whomever cooks the Fried Chicken! "Hot & Spicy" fried chicken was DISGUSTING! The outside was half burnt looking-(thought it might be the spices) - the inside BEYOND DRY! UNEDIBLE! Paid almost $6.00 for a Bucket of Crap! Sticker read 11:16 a.m.Bought this "bucket of crap" on Monday mid-afternoon.Hope you find this crap cook & FIRE him (or her), as you "fired" my bucket of crap! Here's photo. read more

The logistics of this store is just wrong. You walk in and you are on top of the cashiers. Its like a wall that you have to walk around to get into the store. It is irritating and I shouldn't be irritated by just walking in to Walmart. I should be irritated by the customers and the cashiers. read more

This Walmart (400 State Road in Springfield) is one of the worst I've been to. I placed an order online to pickup in store. The assumption is that this will save you time. For the amount of time I waited I could have filled a shopping cart. To give you context I arrive at 8 am there is no line in the customer service area and no other customers waiting to pick up online orders. I enter my information in and wait. There are 3 associates standing around talking to each other no one in a rush to help the customer. After waiting 10 minutes a grab a manager who's walking by and explain I've been waiting for my online order. The manager instead of investigating the delay brushes me off on to someone else. This associate is in absolutely no rush and walks at the slowest speed possible to retrieve my items. After about 15 minutes I finally get my order. My issue I came in contact with at least 4 associates and 1 manager with no other customers in sight. Why did it take that long?? Customer services from the manager on down is the absolute worst. read more

This location used to be one of the best, now you will hear very loud boisterous inappropriate conversations from customers, customers dressed in pajamas and bedroom slippers and some employees that are not very useful or helpful at all. It's a shame because it used to be a very nice clean and neat Walmart to shop. read more

I travel a lot and this has gotta be one of the worst Walmarts I've ever experienced. Shelves are always empty or have the wrong things on them. Filled with lazy, rude, uncaring staff. They need to fill it with people who actually care about their job or at least give them training on professionalism. This place needs an overhaul BAD! read more

Their is no customer service from the regular customers to the managers. Their obnoxiously talking loud. Shelves always empty and the workers look like they don't want to be their.i wish I could give this 0 stars read more

This review is specifically about their bakery. Walmart has a large selection of designs for specialty cakes so I decided to choose one of these for a baby shower I was hosting. I ordered the cake on a Tuesday to be picked up at 10 am the following Sunday as I had to be at our venue by 11 to set everything up. I was really excited about it because the design of the cake was super cute and fit perfectly with the theme of the shower. I received a call on Sunday morning at 9 telling me that the cake would not be done until 11 am! I was very upset as this caused a delay for getting to the venue to set up. I got there at 11 and the cake still wasn't ready! It wasn't ready until 11:15. When I saw the cake I was very disappointed. The cake was done very sloppily and did not look nearly as nice as the sample in their brochure. My event was in less than an hour at that point and I still had to go to the register to pay and then drive to the venue. I had no time to argue or have them redo it so I just took the cake and tried to make the best of it by adding a couple of decorations to it when I got to the venue. The one plus side was that the cake was fresh and tasted good. However, I would not recommend this bakery for custom cakes. read more

I placed a TV on layaway at this store. 10 days later I went to pick it up around 6pm. Since I was doing some additional shopping, I didn't get a chance to open it up until the next day. Upon setting the TV up (not even 24 hours later) I noticed the screen was cracked. I immediately placed the TV back in the box and headed back to the Wal-Mart to get another one. When I arrived, I went to the return department and presented my receipt for the return. The cashier began to process the order and she stopped and said the TV that's in the box doesn't have the same serial number as the one on the box so they could not take it back! At first I had no clue what that meant so I asked to speak with a manager to resolve this. After that encounter, I spoke with their corporate office only to find out that the so called manager said I was trying to commit fraud and that I purchased the TV that I'm trying to return now...in August when I wasn't even in the state of PA in August. Lies!!!! I took a day off from work to come in and speak with the store manager and his ignorance was overwhelming! All this and I'm out of 480.00 because of internal theft!! I'm pushing forward with my case through legal action but I would advise anyone who buys electronic merchandise from this store to be aware! Check your products before leaving the store. They are very dishonest! Management and staff! read more

This place is literally a trash can!! Trash of all types can be found here and the Night of the Living Dead cast!!! I like walking up to the front entrance and all you see is REAL trash all over the sidewalk! I avoid this place as much as possible and have nightmares about this place! LOL!! The 3 star rating is because they have a nice food and bakery selection and my daughter loves the toy department. It's sad because it really has potential!! read more

Ridiculous lines at the checkout. Both of the so-called speedy checkout lines are closed. WTH?

Called. Was on hold for 10 minutes (until I hung up) trying to get transferred to Bakery. That's ridiculous. Finally went into the store and they said they couldn't make the cake because the decorator was on vacation and the only other person doesn't come in until an hour before I wanted the cake done by. Needless to say staffingb shouldn't be a reason why I can't get service. Time before that I ordered a cake and it instantly fell apart and I got a full refund. I was gone give them another try because I only wanted a simple sheet cake...never again. read more

Christmas shopping and I can't find the one thing I'm looking for!!! On the upside I'm a couponer so my cash is well spent. Walmart always has great deals. Oh these duck dynasty slippers are right up my alley. read more

there are always are long lines. im not complaining because only two people are working but still it might be a better place. overall im pretty content with everything else. read more

This walmart can get the job done (if they have what you're looking for in stock).. A lot of things are scattered all about and a lot of things are out of stock. They're also only opened until 11 which is really inconvenient. If you need something specific and you know somewhere else has it, I'd suggest you go there. read more

This Walmart is a disgrace, you can walk past any other store front in this shopping center and they are kept clean as soon as you reach Walmart's property you see nothing but trash thrown everywhere. This is not a one time offense either I am in this shopping center all the time. Now to the interior, the layout of the store is poorly done. I stopped in to buy a toy for christmas and some of the aisles were so dark it was difficult to see because they weren't in line with the lights overhead. Overall walmart should be ashamed as well as the township for allowing such filth. read more

How do I dislike Walmart? Let me count the ways. I wish there were enough numbers. One of my absolute least favorite things is visiting a Walmart. What a depressing experience. From the moment you walk in you realize that happiness has just been sucked out of the air. Not only are the employees forlorn, but the customers are too. It's one giant wet blanket. There's rarely a smile, from anyone. And never from an associate. I went in to purchase an item in electronics. I spoke with a female associate who had to ask another person. He did take me to the right area, but was little help. After I chose the item I wanted I started to follow him until I realized he wasn't taking me to the register. He just walked out of the department without a word. It turns out he handed it off to someone else. This person rung me up with as few words from her mouth as possible. It's as if she would be penalized for speaking too much. My biggest fear is having to go back if I have to return the item I purchased. :-( read more

Walmart should do a better job with training their employees. I walked in at about 11 pm . I seen at least 3 employees in aisles, and other sections . After about shopping for about 15 minutes, I was greeted by an employee that rudely said, "we're closed." I asked where can we pay and he rudely responded again, "All registers are down." So naturally I'm irritated. As I turn to leave a nice young man told me that I can check out. Walmart has to do better, especially if people are spending their hard earned money to give them a paycheck. Never again . read more

LOVE my Walmart.... out west where I'm from.... NOT ANY in the metro Philly area, especially this one in Springfield, although its better than the one in Eddystone. Out west they are actually nice stores where you can enjoy the shopping experience. Here? Shelves are empty, employees are lazy and stupid (six pack of ice cream still shrink wrapped and shoved randomly in various freezers except for the right one, employees overheard saying she didn't care how she stocked shelves since she was only there for the paycheck and shoving office supplies in between bolts of cloth, random shelves that remain unstocked for weeks or longer, trash throughout the store and parking lot, oh the list can go on) and many of the customers are not much better (PJs and slippers, gangsta outfits, opening food products and leaving the remainder on a random shelf, rude and threatening to other customers, etc.). SLOW SLOW SLOW cashiers, they completely ran out of shopping bags for the entire store the other day, and if you're not there right as they open, the checkout lanes will back up 5-6-7-8 or more deep. I'm so disappointed in this region and this location, its not up to Sam Walton's standards. read more

Walmart stores have great deals and product but there employees are the worst. RUDE!!! I don't think they would know customer service if it smacked them in their faces. I was there today to buy two things, I landed up spending over $100. I bought alot of stuff. The cashier at lane 7, I think her name was Amber truly was the worst. She had an attitude from the start, she rand an item wrong and when I let her know she told me I was wrong under her breath. Will not be shopping here anytime soon. I will be at Target. read more

I think this is the worst walmart I've ever been too! And I've been to pretty bad ones in Philly. I went to browse but ended up finding a few items of interest while I was there. The first item I found was for my nephew I literally seen it by chance it was hidden behind a pillar (who puts rack systems behind pillars?). There is random stuff just stacked on pallets in the middle of double wide isles which was an eyesore when trying to navigate your way through the store. On top of that I stopped in sporting goods to look for ammo I needed. The ammo case was SOOO UNORGANIZED there were no price tags in front of the ammo that was stacked above it and there were the same calibers mixed in with others all on the same shelf. Since I couldn't find what I needed I asked the woman working who was standing at the nearby register if she could look it up, she said no... Then I asked if she could open it up so I can look through it since it's extremely unorganized and that's when I found out she didn't understand or know how to speak much English. This was very disturbing so I asked her to call someone who could allow me to look through the case. She did and when that person came his badge said asst manager I believe his name was Brandon. He opened the case was very polite but I asked him what was going on with the case that was so unorganized, he basically replied that it's just thrown in the case whenever it comes in where ever it fits in. I was blown away, but he knew that and agreed it was such a mess. Furthermore I explained what I was looking for and showed him grain differences and caliber differences after being told he didn't know anything about it. I wonder why it is the way it is (sarcasm). Probably because he doesn't know anything about ammunition nor does he care to know he just throws it in there obviously. Even when price checking two ammo items the one came up such a high price for 20rds I questioned him to make sure that was the right one and looked at the screen. The ammo was coming up completely different then what it actually was. There charging $25 for 20 rds of .223 ammo, that's not anywhere close to what it should cost. This all must be checked in and priced wrong because no one knows what they are doing and even cares to know anything about ammunition. This is a disgrace and I will be forwarding this experience to corporate. read more

Employees lost key to the firearm ammunition case. Looking in trash and empty boxes. Hope a kid didn't find it. I will be calling walmart market managers and the NRA about implementing better safety procedures. 20 minutes later still no key. Can't find spare key after 20 more minutrs either. read more

worst customer service ever have you ever called here trying to get an answer about a product??????????????? everyone here has an iq less than 50-it must be in their employment testing management failure in training these people how does this company continue to make money? read more

I'm a Wal-Mart, & I always choose Wal-Mart, but needless to say..this one needs work! Customer service is horrible & the employees there gossip more the a high school class. They dont help you when asked for help or they'll tell you "i dont know. I'm on break" I came in to buy 3 flat screens, a tablet and a new camera for Xmas back in 2011 and no one helped me. I eneded up going to Target, where the employees helped me with a smile read more

i have rarely had a problem, no matter what the situation is, they will try to accommodate you. that's better than most! they do try to please their customers, thank you walmart. i have an autistic non-verbal grandson, one of his first words were walmart!!!no mater what he eats or wears, believe me, he will tell you it's from wal-mart!!!! read more