Yesterday, Wayne & I had a lot of errands. The last on the list was to go to @Boscov's for some…read moreaccessories for my son's upcoming wedding. Entering the store, 1st I wanted to speak to an associate about having a brand new smartwatch I have still in box at home. Wanting to see if I could bring it in & pay them to set up the watch. [Not wearing it for wedding]
The watch area, nobody was there. A few feet from the watch dept. Is fine jewelry. Seeing & hearing, that associate having a personal conversation with a women. Note, nothing to do with a purchase. I waited and waited. Finally, I said, excuse me, is anyone working the watch counter? Wayne, was hurting, & I still needed to shop for items for the wedding.
All of our local fine jewelry stores are gone. They handled repair as well.
The associate's response, yes, she out there some where, GO FIND HER.
With disbelief, I asked, could she please page the attendant, ... No, go find her, & she went back to her personal discussion. Turning her back to me. Stunned, I left.
Passing, the Estee Lauder counter I was stunned to see. After being told in 2016 by the store manager. They WOULD NOT be selling Estee Lauder Christmas gift sets ever again.
Walking around the counter. There were stacks of these kits for sale. [I took the time to take pictures of all the kits displayed.] Being a V.I.P. customer at that counter. They keep contacts cards of customers needs & call the customer.
Again, no associate at the counter. I took the extra time, and found her. With all smiles, I asked to see my card. I had not been called for 3 years!
She looked, no card. I left so confused & started shopping. Within a few minutes the associate came looking for me. Smiling, she found my card.
And, showed me how it was highlighted VIP.
Every year since the store opened in Christina, myself, family & friends purchased these kits. They sell for over a $100.00 each. Many, many times each year we purchased a lot of kits.
Having an awful experience in 2016. And, the outcome was horrible. Again, I was told by that manager of the entire store, no longer would they be selling these kits. They had sold out of the holiday kits, & I was never called in 2016.
I had NOT received a call since. Normally, a few times a year they would call to let me know of an upcoming sale or that the kits were in. They only get one delivery of the holiday kits.
The attendant had my card, it explained & shows the date of the calls each time. Highlighting that I was a V.I.P..
The attendant & I both noticed, nobody had called since 2016.
For 3 years, we had to go to another store or purchase on line. I like to spend money in our community, not on line.
I asked, have you been selling since 2016 these kits. Yes, was her response, & she apologized that nobody had contacted me.
At that point, I just wanted to walk out. Knowing, Wayne needed to sit down. Wayne has to have upcoming knee surgery & his knee wanted to come out from under him. He had already chosen his shirt & tie. Both in our cart.
I had to still shop for myself. Rehearsal was this Sunday. I had to still buy a few things.
Sadden by the 1st two experiences upon entering the store. And, noticing the store hardly had any customers. I knew my feelings had to go on the back burner & find Wayne a place to sit & continue shopping.
I inadvertently met a very nice women combing the racks. Not knowing, she was the merchandiser for womens fine clothes & was about to leave the store. She took the time to help me. [No name tag]
I actually changed my mine on what I was originally going to wear to the wedding at home. And, she found this beautiful 2 piece outfit. Wayne now sitting on a display recliner across from me. I thought, why not try them on.
When, I came out of the dressing room. Which is located next to a cashiers counter. Both the customer & associate stopped & commented that my outfit was gorgeous!!!
I decided not to bother Wayne. Changed & now needing another pair of shoes to wear as well.
Spending more money $$$$ than orginally planned. I gathered up Wayne & we headed for the shoe department. Wayne located the perfect shoe to match my outfit in cart.
Trying them on, I made the purchase. The shoe area did not have the bags for dresses.
So, now to another register and wait to be rung up.
By this time, poor Wayne was ready to collapse. You could see his pain on his face, & his bodly language told me, not to stop to look for earrings.
Truthfully, if it had not been for the associate assisting me in fine dresses. I would of just walked out & never, ever return to this store.
Question, what happened to Customer Service? Don't these department stores know they are competing with on-line purchases?
Many stores in our area are closed. Due to competition on-line.
You would think, they need there jobs!
Would you had stayed & still spent $$$ ?
Sorry, I had to get this off my chest, & for being long winded.
