Where to start? Ok since we live very rural, Walmart is often the only option for things. Now we have used the optical department for many years and they are FABULOUS! The main superstore has some very BIG issues however. Let's start with one particular stocking person who followed me around the door telling me I was beautiful and had a nice ass. Scary! Then one cashier who looked so very normal yet proceeded to have a conversation about her racial intolerance, brought on by my purchase of banana leaves. Another time I avoided her line and heard her talking again about inappropriate topics, making the customer very uncomfortable. Another checker loudly told us about her disdain for the unruly children in the line behind her (we were in the 20 item line and they were right next to her with no shelf 'sound' barrier). On several occasions we have witnessed people in their 40's each being carded for one purchase, a women and her child in the 109 degree weather had to run to the car whike in the express check out line we and her husband, with his ID waited for her return. This employee and many others are unclear on Walmart carding policy. I told her I checked on this after this happened to my husband and myself and it was not Walmart policy where she showed me the sign... Which again I said does not support her carding 2 adults for one purchase. Another time they saw someone enter with another possibly 21 year old so when the one checked out alone, they actually paged the others to be carded. Yes, they were over 21. Another time a friend who had ID and her nursing license with her & 23 was not believed and refused purchase of beer. And yes, 2 other occasions saw parents declined alcohol purchases because they had their kids with them.
The latest, I purchased a set of plates. Got home one box inside was damaged, one bowl chipped. These plates have been really hard to find with few in stock in that store. I called customer service and was told I had to bring back (40 minutes away) the whole set. They would go through the whole new one and make sure the new one was good... Dumb, but Ok fine... I ask, Can you hold it for me, I'll be up tomorrow? "No, it's first come first serve." Ok wait, I was first come and first serve and it was damaged, I think you can hold the box since I'll have to spend gas and a nearly an hour and a half in driving, with no guarantee the plates will be there.... to which I'm ignored and the guy repeats instead, " we'll go through the plates one by one....." yeah if you have it! So, instead I looked online, it said it was in and I could buy for pick up in a couple days. So, I did that, I'll go pick it up, go to my car exchange the chipped item and return it directly! read more